Kevin Bembridge is seeking a new role to further increase his technical knowledge and utilize his 9+ years of IT experience. He has worked in various IT roles, including desktop support, service desk support, systems monitoring, virtual server builds, and networking. He has excellent communication skills and experience solving problems through logic and common sense.

1. Kevin Bembridge
60 Witham Way
Paston
Peterborough
PE4 7XT
Tel: 07738490109
Summary
I am a flexible and hardworking individual with over 9 years’ experience in the IT
industry. I am able to use logic and common sense to solve problems, with the
ability to influence, encourage and support team members to achieve targets.
I have excellent communication skills and can communicate on all levels and work
well in a team and as an individual.
I am looking to move into an environment whereby I can increase my technical
knowledge and utilise the skills I have gained to further my career.
Employment
OCSL Managed Services Operator
June 2013 – Present Date
• Ensuring customers servers and racked equipment is performing within
acceptable boundaries
• Monitoring customer’s servers with Nimsoft and advising them on potential
performance issues, such as High CPU, Memory and Disk Usage. Providing
trend data, to assist customers with their investigations.
• Providing 1st
and 2nd
Line Support – logging calls, answering inbound phone
calls, building desktops/laptops for staff members.
• Monitoring backup jobs using Data Protector and Veeam. Troubleshooting
any failed jobs.
• Checking 3PAR alerts – looking for any failed disks, remote copy link failures,
and any other failed tasks. Logging any failures with relevant support team.
• EVA alerts - checking for failed disks, and storage space alerts.
• Backup Tape Rotations – done on weekly basis, using Data Protector and
Veeam.
• Virtual Server builds, using VMware (Windows & CentOS) and HyperV
Manager – Windows 2008/2012 builds.
• Physical Server builds - a range of HP Servers, installing memory, and CNA
cards.
• Citrix Administration - Creating accounts and providing the correct
permissions via Citrix and Active Directory.
• Ethernet, Fibre and Structured Cabling installation
• Managing McAfee – checking for Rogue Agents, Applying/Creating Policies,
Checking for any hosts that are missing McAfee components.
• McAfee ePolicy Orchestrator 5.1 Training Course Attended

2. Desktop Analyst Travelex
April 2010 – June 2013
• 2nd Line support for EMEA region.
• Acting Team Leader for Peterborough Onsite Team
• Customer facing and telephone support.
• Installing applications using SCCM.
• Creating packages using SCCM.
• Supporting Windows 7 & Windows XP operating systems.
• Completed course in Windows 7 Microsoft Desktop support.
• Completed course in SCCM Configuration Manager 2007
• Building computers and providing general support for retail traders. (Asda,
Tesco and Sainsbury’s)
• Laptop support including installing Safeguard Encryption Software.
• Assisting with Disaster Recovery testing, including updating images.
• ITIL Foundation Level Qualified
Global IT Service Desk Analyst Travelex
February 2006 - April 2010.
• 1st
Line Support, taking calls globally.
• Creating Network accounts using Active Directory.
• Activating Blackberry user accounts on the BES Server
• Creating Remote Access Accounts and installing SSL VPN software.
• Responsible for ordering Remote Access Key fobs and administrating RAS
Server.
• Assisting with Desk Moves, patching Phone and Network Cables.
• Cover Team Leader duties and requests.
• Part of call out rota 24/7.
• HDI (Helpdesk Institute) qualified.
Travelex-Global Accounts
November 2003 - February 2006
(Break of six months from end Jan 05 – end June 05).
• Demonstrated excellent customer care being the main point of contact for
over 280 agents.
• Managed stock levels accurately in order to maximise profit/minimise loss.
• Demonstrate awareness of compliance issues by monitoring activities for
potential money laundering.
• Reconciling accounts to recover outstanding funds to minimise debt to the
company.
• Solving errors by reconciling account details to relevant documentation.
• Demonstrating a keen eye for attention to detail by spotting errors and then
following up and solving the problem.

3. • Encouraging and supporting staff with problems.
AMP Pearl-Deceased Claims
August 2001 – November 2003
• Met and exceeded daily targets consistently and accurately.
• Demonstrated excellent customer service by, answering calls and letters
within the service level target.
• Amended and paid out policies per customer’s request.
• Appointed team representative for the launch of the new in house system.
This involved having extra training so I could help colleagues, when the
programme went live.
Education
Robert Manning Technology College 1994-2001
Edinburgh Crescent. Bourne, Lincs
Qualifications:
Obtained GCSE’s in, Maths, English, Science, History, Physical Education, French,
Design Technology and Religious Education.
GNVQ Leisure & Tourism Foundation Level Distinction
GNVQ Leisure & Tourism Advanced Level Pass
Interests
• Spending time with my wife and daughters
• Computers
• Sports
References available on request