1. Juan Luis Madriz Bermúdez Resume
Address: El Alto de Guadalupe, Goicoechea, San José Telephone: +506-8829-0228
E-mail: jlmadriz11@gmail.com
Juan Luis Madriz Bermúdez
PERSONAL INFORMATION
Nationality: Costa Rican
ID Number: 1-0881-0600
Birth Date: 06-11-74
Gender: Male
Marital Status: Consensual Union
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EDUCATION
Universidad Interamericana de Costa Rica
Professional MBA, emphasis in Modern Financial Markets. 2012.
Universidad Interamericana de Costa Rica
Degree Business Administration, emphasis in Finance. 2003.
Universidad Interamericana de Costa Rica
Bachelor Business Administration, emphasis in Finance. 2002.
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SKILLS & ENDORSEMENTS
Proficient Team
Leadership
Proficient Management
Employee Training
Proficient Business
Development
Proficient Team
Management
Proficient Team Work
Sales Management
English Language:
Level B2 BELT
Proficient in Microsoft
Windows operating
system
Proficient in Microsoft
Office Suite
Proficient Business
Process Improvement
Proficient
Environmental
Compliance
Proficient Complain
Management
Proficient Internal
Control Implementation
Proficient Banking
Proficient Compliance
Operations
Proficient Business
Continuity
Proficient Internal
Controls
Proficient Customer
Service
Proficient Office
Administration
Small Business
Budgets
Human Resource
Development
Service Providers
Proficient
Administrative Law
Insurances
Department
Coordination
Cost Control
Accounting
Finance
Proficient Operational
Risk Management
Credit Risk
Outsourcing
Quality Control
Insurance
Negotiation
Proficient Report
Writing
Requirements
Management
Proficient Coaching
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2. Juan Luis Madriz Bermúdez Resume
PROFESSIONAL EXPERIENCE
Previous Occupation
Banco de Costa Rica
Time worked:
January 1994 - March 2014
Last position:
Manager of Public Service Office
Functions
In charge of directing, coordinating and controlling the operational and administrative processes of
the office; commercial work collaboration, proper use of materials and human resources, ensuring
the growth of the commercial area in order to retain, deepen and grow businesses.
• Properly use Tool Operations Monitoring and Control.
• Ensure the general maintenance of the Office.
• Maintain proper control of provider’s office.
• Commercialize banking products.
• Apply business forms.
• Follow the WCC office in conjunction with colleagues and business manager.
• Perform closure and internal control due to the different points of sale attached.
• Ensure compliance with the targets defined in the WCC office in charge.
• Collaborate with the superior business office located at the headquarters.
• Manage centralized control systems and operational processes.
• Manage human resources allocated to achieve the overall goals and objectives as a team.
• Produce reports the office in charge should refer to the different units.
• Ensure an excellent organizational environment in the office.
• Provide reports or statistics applying managerial levels.
• Perform operational accounting office closure, monitoring and control.
• Solve and authorize non-lending operations according to its terms.
• Maintain the BCR-clients customer database up to date and its documentation, as established by
unauthorized Compliance Manual in accordance with Law No. 8204 on Narcotics, Psychotropic
Substances, Drug use and related activities in their Regulation 1204 and internal regulations.
• Promote discipline protocols and sale of products and services in commercial retail.
• Validate and authorize by signing documents processed in the office.
• Collaborate in the process to establish, maintain and improve internal control systems seeking to
minimize risk exposure.
• Monitor compliance with external regulations established for the performance of their duties.
• Apply the controls in each of the tasks running.
• Manage the rows of cashes and platform services through the system administrator or a "manual".
• Ensure compliance with current legislation and institutional procedures.
• Implement the plan sales and services Business to detail.
• Participate in the development, improvement and implementation of administrative and operational
processes, achieving efficiency.
• Supervise and monitor the passive portfolio in charge.
• Supervise and monitor the active portfolio in charge.
• Perform and monitor delinquencies office in charge.
• Perform opening and closing of all automated systems or computer and operating office.
• Perform opening vaults, safes and security files which safeguard and custody over cash,
securities, documents and guarantees.
3. Juan Luis Madriz Bermúdez Resume
• Maintain current knowledge about the Administrative Regulations of Costa Rica
• Monitor and control all formalities cashes, treasury and platform as required.
• Check all seals and reports daily movements, financial accounts and give timely follow up
outstanding items and cash differences.
• Coordinate and monitor outsourced services.
• To safeguard, manage and deliver securities documents.
• Monitor and ensure proper care of incoming and outgoing documents and office (sending and
receiving bags).
• Coordinate and authorize attendance system vacation, annual/maternity leave, and training,
amongst other reasons.
• Control costs required by the office as well as the budget.
• Provide proper attention to internal and external customers, in person or by assigning it to the
collaborators of the office.
• Ensure prevention and implementation of contingency plans and business continuity.
• Assist in the care of customers in different positions of the office, if required, according to the
responsibilities set forth in these positions.
• Ensuring the proper distribution of surplus balances sending it to the Central Regional Treasury.
• Ensure that the different types of count (securities, custody, etc.) tellers, office, dependent
auxiliary cashes are made.
• Ensure proper implementation of refunds in respect of missing cash in the office and sales points
assigned in coordination with the clerk / treasurer.
Current Occupation
Own Business
From April 2014
Functions
Enterprising convenience store retail sales
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PROFESSIONAL AND PERSONAL REFERENCES
Name: Mauricio Vargas Chavarria, B.A.
Company: Banco de Costa Rica
Title: Manager Area
Phone: 6058-0911
E-mail: mauchavarria@gmail.com
Name: Olman Fallas Ulloa, B.A.
Company: Banco de Costa Rica
Title: Manager Area
Phone: 2277-7460 ext. 40660
E-mail: ofallas@bancobcr.com
Name: José Vásquez Velásquez, B.A.
Company: Banco de Costa Rica
Title: Manager Area
Phone: 2589-6649 ext.109
E-mail: jvasquez@bancobcr.com
Name: Juan Maltés Granados, Sys. E.
Company: Experian
Title: Systems Engineer
Phone: 8319-4721
E-mail: juan.maltez@experian.com
Name: Johanna Céspedes González, MBA
Company: Scotiabank
Title: Project Manager
Phone: 2210-4891 8710-8939
E-mail: johanna.cespedes@scotiabank.com
Name: Alejandro Alpírez Acuña, B.A.
Company: Instituto Nacional de Seguros
Title: Manager H.R.
Phone: 2287-6132 8702-1927
E-mail: aalpirez@ins-cr.com
