This document discusses building a high performance organization through tools, best practices, and mentoring. It provides an overview of key elements like vision, strategy, engagement, implementation, delivery, and measurement. Specific tools are mentioned for tasks like customer lifetime value
How to move up the S-Curve, from foundational and transactional customer service to a whole organization customer-focus. Ten lessons learned from a seasoned customer service consultant. Invitation for a free phone consultation-
How to move up the S-Curve, from foundational and transactional customer service to a whole organization customer-focus. Ten lessons learned from a seasoned customer service consultant. Invitation for a free phone consultation-
This presentation shares a case study of pioneering work completed with Northwestern Mutual, in which we identified and proved a series of leader behaviors that predicted productivity performance. I served as the program's agency lead and lead planner.
Profitability and cost management are of increasing importance in today's difficult and rapidly changing markets. Summary level profitability reporting no longer suffices. To gain a competitive advantage, organizations must understand profitability beyond the usual lines of business, such as product line, service area, and customer segment. This presentation will demonstrate how Oracle Hyperion Profitability and Cost Management enables organizations to understand the true cost and profitability drivers within their business and empowers users with the visibility and flexibility to improve resource alignment, increase margins and ensure profitability.
Presentation on "Views on 2030" by Dr. Robin Mann during the 6th International Benchmarking Conference organized by Dubai Quality Group from 6-7 March 2012 at Al Bustan Rotana Dubai
Satu pendekatan baru dalam latihan keusahawanan diMalaysia.
Pendekatan ini lebih kuantitatif lagi strategik.
Kemenangan dapat dipertingkatkan dalam pasaran bersaing sekarang.
Building a Business Technology Alignment: Techniques to Gaining HR Business T...HR Network marcus evans
Vana Matte, Dollar & Thrifty Automotive Group - Speaker at the marcus evans HR Technology Summit 2012, held in Las Vegas, NV, delivered her presentation on Building a Business Technology Alignment: Techniques to Gaining HR Business Team Confidence over IT
This presentation shares a case study of pioneering work completed with Northwestern Mutual, in which we identified and proved a series of leader behaviors that predicted productivity performance. I served as the program's agency lead and lead planner.
Profitability and cost management are of increasing importance in today's difficult and rapidly changing markets. Summary level profitability reporting no longer suffices. To gain a competitive advantage, organizations must understand profitability beyond the usual lines of business, such as product line, service area, and customer segment. This presentation will demonstrate how Oracle Hyperion Profitability and Cost Management enables organizations to understand the true cost and profitability drivers within their business and empowers users with the visibility and flexibility to improve resource alignment, increase margins and ensure profitability.
Presentation on "Views on 2030" by Dr. Robin Mann during the 6th International Benchmarking Conference organized by Dubai Quality Group from 6-7 March 2012 at Al Bustan Rotana Dubai
Satu pendekatan baru dalam latihan keusahawanan diMalaysia.
Pendekatan ini lebih kuantitatif lagi strategik.
Kemenangan dapat dipertingkatkan dalam pasaran bersaing sekarang.
Building a Business Technology Alignment: Techniques to Gaining HR Business T...HR Network marcus evans
Vana Matte, Dollar & Thrifty Automotive Group - Speaker at the marcus evans HR Technology Summit 2012, held in Las Vegas, NV, delivered her presentation on Building a Business Technology Alignment: Techniques to Gaining HR Business Team Confidence over IT
Marketing Automation und Content MarketingSeokratie
Wie kann man mithilfe von Marketingautomatisierung das eigene Content Marketing auf ein neues Level bringen? Marketing Automation hilft dabei, Leads zu generieren, qualifizieren und zu zahlenden Kunden zu machen.
Vortrag im April 2016 auf dem ContentDay von Julian Dziki (Seokratie GmbH).
Hace 9 años creamos una nueva fórmula de comunicación para unir la oferta y la demanda de servicios especializados en el área de gestión de personas, brindando información clave y oportuna con el objetivo de acompañar el crecimiento de este importante sector. Hoy, nuestra exitosa plataforma cuenta con 3 medios especializados de llegada directa a los gerentes y ejecutivos del área de Recursos Humanos de las principales empresas del país.
Esto nos ha permitido unir a proveedores y usuarios de servicios de RRHH generando miles de negocios en beneficio del sector, ya sea a través de nuestro directorio impreso (La Guía del Capital Humano), nuestro medio virtual (Infocapitalhumano.pe) o de nuestro evento de contacto presencial (Expo Capital Humano).
En estos últimos 9 años, estos 3 medios se han convertido en consultadas y visitadas fuentes de información para los ejecutivos de RRHH y a su vez en eficaces herramientas de marketing y ventas para una creciente cantidad de proveedores especializados que año a año nos renuevan su confianza para difundir sus servicios y/o reforzar su marca en este competitivo sector.
Por todo lo anterior, lo invitamos nuevamente a invertir publicitariamente en cualquiera de nuestros 3 medios durante el 2015. Le garantizamos una comunicación directa y continua con su verdadero grupo objetivo: los ejecutivos de RRHH que deciden la contratación de servicios o productos especializados como el suyo.
Social Media Imperatives for Retail BanksCognizant
Social networking tools can help banks boost their retail operations and rebuild customer trust, but only if the strategy addresses risks, is aligned with business objectives and is backed by top leadership.
PowerPoint que acompañó a la Exposición sobre "Acompañamiento al Hermano en Cáritas" de Carmen Gálvez, del Centro Polivalente de Mayores "Santa Isabel" de Cáritas en Huétor Tájar (Granada), el 21 de Marzo de 2012
Keynote from Architecture World 2009 in Bangalore.
Explores the migration to Outside-In and its impact on the way we measure performance. More on this theme in the webinar series at http://www.bpgroup.org
The Dollars Are in the Details: Measuring the Cost of Requirements Business requirements are a fundamental component in project management because it forms the basis of project and product scope. Development and management of requirements also impact the overall financial success of a project because each requirement comes at a cost. Requirements management and development (RMD) offers an approach for enhanced traceability, visibility and verifiability that can help you avoid unnecessary project costs. This presentation will explain how RMD can increase the quantifiable probability of providing the desired deliverables and expectations to meet overall organization goals and objectives, improve goods and services, enhance governance compliance, develop better aligned and prioritized requirements, and match the right resources with the right competencies.
This is a great strategy map summary. It is adapted from commonly used scorecards and adds a needed component of the User (Consumer) in addition to the Customer. As you know the two can be completely different.
Improving Your Strategic Focus & Performance Dan RyanTaryn Soltysiak
Veolia Water introduces new CEO in 2008 – Laurent Auguste.
•Auguste had experience with the balanced scorecard in his previous roles with Veolia Water in the Asia-Pacific region .
•Auguste seeks winning strategy based on strategic alignment throughout the organization.
•Veolia Water selects the Balanced Scorecard Institute to define a strategic planning and management system based on balanced scorecard methodology.
Gaining Competitive Advantage through Benefits RealizationSVPMA
Presentation by Prashanth Naidu at SVPMA Monthly Event August 2012: Approach to measure benefits of product investments and using that as a competitive advantage.
Click below for details notes from the event:
http://svpma.org/2012/08/august-2012-event/
South Florida HDI Virtual Event: IT Alignment and Value Network MetricsEddie Vidal
South Florida HDI is continuing to expand their presence outside of South Florida with their first ever webinar, sponsored by Cherwell. Our goal is to increase contributions and knowledge to the IT professional community in Latin America and Caribbean markets. In addition, this allows us to take advantage and reach other HDI members and non-members throughout the United States. The South Florida HDI chapter has been commended for their innovation and growth within the HDI community and this is another step in our growth.
Keynote Presentation by Dell's Bill Payne
Session Name: IT Alignment and Value Network Metrics: A Wake-Up Call.
Bill’s session will challenge IT executives to transform and elevate the way they measure, manage, and communicate the value of their IT services. By leveraging key concepts from the underleveraged ITIL service strategy area, IT alignment and value network metrics have the potential to clearly communicate business value in terms that are meaningful to the business.
Similar to Transformance for high performance (20)
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
Unveiling the Secrets How Does Generative AI Work.pdfSam H
At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
Kseniya Leshchenko: Shared development support service model as the way to ma...Lviv Startup Club
Kseniya Leshchenko: Shared development support service model as the way to make small projects with small budgets profitable for the company (UA)
Kyiv PMDay 2024 Summer
Website – www.pmday.org
Youtube – https://www.youtube.com/startuplviv
FB – https://www.facebook.com/pmdayconference
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
⭐ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬:
➢ 2024 BAEKHYUN [Lonsdaleite] IN HO CHI MINH
➢ SUPER JUNIOR-L.S.S. THE SHOW : Th3ee Guys in HO CHI MINH
➢FreenBecky 1st Fan Meeting in Vietnam
➢CHILDREN ART EXHIBITION 2024: BEYOND BARRIERS
➢ WOW K-Music Festival 2023
➢ Winner [CROSS] Tour in HCM
➢ Super Show 9 in HCM with Super Junior
➢ HCMC - Gyeongsangbuk-do Culture and Tourism Festival
➢ Korean Vietnam Partnership - Fair with LG
➢ Korean President visits Samsung Electronics R&D Center
➢ Vietnam Food Expo with Lotte Wellfood
"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
2. You are either building or
destroying value!
• You invest in the business and need to
quantify the returns
3. This is absolutely key
“The purpose of a business is to create
and keep a customer”
AND
“There is only one profit centre and
that is the customer.”
Thank you Peter
Drucker
4. Activity must be directed towards building customer value
Activity based costing
Will provide basis for
Lifetime Value tracking
– we have Acorn
Financial Solutions to
create the models
5. The steps to deliver value within the
organization
Vision Strategy Engage Implement Deliver Measure
6. Because this is the outcome you want
The required outcome – that leads to
increased value for all stakeholders
7. The more for less model
Acquire new and more profitable customers
Direct Increase revenue and profitability from existing customers
Revenue Impact
Sustained Competitive Competitive
Increase customer loyalty and increase relationship durations
Increase
Revenues
Return on Increase brand value and align with customer experience
Customer
Relationships Indirect Unify customer experience across touchpoints
($) Revenue Impact
Advantage
Match experience promised with experience received
Increase Profitability
Improve productivity and ROI in marketing, sales and service
Investment in Direct Cost
Customer Reduce overall costs of customer acquisition and retention
Relationships Reduction
Simplify processes and technology infrastructure
($) Reduce
($)
Costs Decrease time to market for new products and services
Indirect Cost Reduce frictional costs of transactions
Reduction
Reduce fulfilment errors
want to “Sell more for less cost?”
11. The High Performance Organization Model
Vision &
Purpose
Customer Leadership
Alignment/
Strategies
Interdependencies
Processes Values &
& Belief
Structure
12. Building a High Performance Working
Environment
Organization
/ Structure
Key inputs Key outputs
Customer
Technology Financial &
Alignment
Org Measurement & Market
Vision Performance
Goals Performance
KPI’s
Projects Recruitment
& Change &
Man. Human Cap
Dev.
13. Aligning and optimizing the operating
framework & infrastructure
Knowledge Logistics/
Finance HR Management
Technology
Operations
Research & Channel
Development
Product
Development
Marketing
&
Sales Service
Management
….To create and deliver VALUE
20. Learning & Development Centre -
knowledgebase
Learning and Development Center is
a state-of-the-art platform delivering
powerful and effective learner
resources that increase enterprise
performance.
Learning & development on
the desktop – measure
performance changes via the
More than 100 best practice online tools
guides, plus workbooks
21. Moments of truth mapping
Creating New Experiences - Virgin Atlantic
Moments of Getting to the Check-In Comfort until In-Flight Comfort Arrival Getting to
Truth airport Flight Destination
Feelings • Stressful • Long, frustrating • Want/need to w ork • Planes are • Unkempt • Traffic
lines uncomfortable by
• Complicate • Want/need to relax • Unshow ered • Unfamiliar place
nature
• Unnecessary
• Parking • Clothes a mess
(only necessary • Long-time spent in
• Lugging to the air line) a seat
• Boredom
C u s t om e r E x pe r i e n ce
Service • Transport to airport • “Drive-though” • Clubhouse w ith • Full-sleeper seats • Arrival valet • Chauffeured
provided check-in Internet access, delivery to
Solution • Mood lighting • 18 show ers
fax, library destination
• Dr iver handles • Airline know s w here
• Gradual daw n • Makeup & shave
luggage you are • Salon, messages, • Comfortable ride
beauty • Bar • Heated floors door-to-door
• Sound room, • You decide meals • Clothes pressed • Know ledgeable
driving range, • Hot & Cold local driver
skiing machine Breakfast
24. Coaching & mentoring “C Suite” from global
experts
Dr Costas Konis
Michael Walters
Neil Weston
These are samples from our very extensive
Database of consultants & associates
Naveed Syed