This document provides a summary of a presentation on training and motivating newly recruited employees. The presentation covers several key points:
1. It discusses the importance of training new employees on company, product, and job knowledge to help them perform effectively. Various training tools like role plays are suggested.
2. Motivating new employees involves understanding their career stages and needs. Managers acting as role models, providing direction, and linking rewards to performance can boost motivation.
3. Creating a supportive environment where employees feel empowered and have opportunities to learn and grow is important for motivation. Developing self-efficacy and treating people with respect also enhances motivation.
Building a Human Resources Program for VeterinariansOculus Insights
Dr Mike Pownall and Katie Ardeline presented a full day session during the Oculus Insights 2017 EU Summits in Amsterdam on creating a Human Resource Program for any type of veterinary practice.
Interview, body language and compensation negotiation skills 2016Gerardo Seeliger
This is a course I am giving to International MBA Students and talented professionals who want to change job. It is the aggregate experience of over 20 years on executive search at Russell Reynolds Associates and Seeliger y Conde.
Real Individual Growth, learning model, Target Measure Review Reflect, Experience, Senior Position, First Half and Second Half of Career, Work Pyramid, Career Decision, success,good boss
Building a Human Resources Program for VeterinariansOculus Insights
Dr Mike Pownall and Katie Ardeline presented a full day session during the Oculus Insights 2017 EU Summits in Amsterdam on creating a Human Resource Program for any type of veterinary practice.
Interview, body language and compensation negotiation skills 2016Gerardo Seeliger
This is a course I am giving to International MBA Students and talented professionals who want to change job. It is the aggregate experience of over 20 years on executive search at Russell Reynolds Associates and Seeliger y Conde.
Real Individual Growth, learning model, Target Measure Review Reflect, Experience, Senior Position, First Half and Second Half of Career, Work Pyramid, Career Decision, success,good boss
I gave this talk + breakout sessions for the Hamburg chapter of the agile coaching circle. It´s on the product owners or product managers role and competencies.
၂၀၁၆ခုႏွစ္၊ ဇြန္လ (၄)ရက္ေန႔ (စေနေန႔)၊မူဆယ္ျမိဳ႕၊ မဂၤလာမူဆယ္ လမ္းေလ်ာက္ေစ်းမွာ မွာ မနက္ (၉) နာရီ မွ ေန႔လည္ (၁း၀၀) နာရီအထိ “Don’t find your job, find your career” ခါင္းစဥ္ျဖင့္ Device Business Management Academy ရဲ႕ Principal ဦးတင္ဇံေက်ာ္ မွ ေဟာေျပာေဆြးေႏြးခဲ့တဲ႔ Power Point Slide ျဖစ္ပါတယ္။
How to Align Your Employer Brand From the Inside OutJeff Waldman
This presentation was delivered at the HR Leaders Summit in Toronto on November 17, 2016 -- www.hrleaders.ca.
During the course of the Summit attendees will have learned about how to build world class organizations. Topics relating to performance management to data analytics to workplace culture, and everything in between, everything we do on a day-to-basis boils down to one thing. That thing is “brand”. When you ask yourself which organizations have strong external brands (product or employer), you immediately think of several. Perhaps you think of Apple, Google, Lululemon or Hootsuite. For their own unique reasons people gravitate towards them, buy their products, seek employment opportunities and willingly promote them to their networks. But when we overlay the notion of an “internal brand” we get confused. What does this mean? Why does it matter what employees think? In the age of employer-rating websites, such as Glassdoor, and rapidly shifting labour markets, aligning your external brand with internal brand is more important than ever to generate long-term employee loyalty and engagement.
In this session, Jeff Waldman will share best practices, including:
- How the different types of brands interconnect.
Why the employee voice matters more than ever, and what to do about it.
- Using the concept of customer experience to help shape the brand: customers of business and employment.
- A model for building an effective employer brand strategy.
- Programs and tactics to cultivate and build a strong internal brand.
- Best practices in leveraging technology and working with marketing to build and promote the brand, internally
and externally.
Entrepreneurial Development Course will strive to provide unique learning experiences based on artifacts, stories and lives from Indian business traditions of ingenuity, resourcefulness and innovation.
Company Culture is your company’s personality. It is the shared beliefs, values and practices that make up your company and the unique way everybody at the company sees the rest of the world.A properly implemented company culture is necessary to help companies develop a well-defined market position.
Training And Development Proposal Powerpoint Presentation SlidesSlideTeam
“You can download this product from SlideTeam.net”
It is an undeniable fact that providing proper training to the employees equips them with the right skills thus helping them develop in their field and deliver competent work. Many organizations concerned about grooming their employees are looking for companies that provide training services, hence a well-structured training proposal can really act as a good marketing tool. Use this comprehensively designed professional PPT template to quote your services competently. Outline your training objectives such as effective leadership, resolving key issues, etc. Also, describe your training process and talk about your team members and their expertise that will play a major role in persuading your clients. Grab more training projects for both small and large organizations using this informative training and development proposal template. This industry-training compliant proposal template will help you in pitching your services efficiently in front of your potential clients. Since training and development service industry is quite competitive, stand out of the pack and win more projects with this informative template. This PPT is designed in such a way that it will help you in creating the right proposal for any training service that your organization provides. So, download this fully customizable and editable Training And Development Proposal Powerpoint Presentation Slides to save yourself from the hassle of creating a proposal from scratch. https://bit.ly/3m5evmf
To Group or not to Group - What is the ProblemNAFCareerAcads
Ever have problems with student group work? This session will explore specific strategies for managing group work and using project-based instruction. Student co-presenters will give their perspective about project-based learning and explain how project and collaboration skills contribute to success in school and beyond.
Ever wonder how you can make an employer want to pick up the phone and call you for an interview? Take a look at this PowerPoint and learn the basic skills you need to rise to the top,
Bestech Solutions was started 4 years ago by highly qualified professionals who had spent more than a decade in the industries and understood the corporate requirement and come up with skill development solutions to bridge the gap from campus to corporate while creating Leaders for tomorrow.
We provide a platform to accelerate Engineering/MBA student’s career by showing a path where most of us are competing for optimal job opportunity.
Our Training and Development division continuously work on researching upon the recent trends and requirements of the Industry. This helps us to train students and to place themselves in their dream organization while our effectively learning & delivery methods
We are specialize in nurturing & enabling the candidate to crack competitive exams and find an appropriate opportunity in the corporate world and achieve zenith in their professional career after gaining excel in the art of knowledge, skills, personality development and confidence building by our industry expert trainers.
Call Us at 0532-2400572, 8354998993
Visit Us at www.bestechsolutions.com
Like Us at www.facebook.com/bestechsol
Mail Us at info@bestechsolutions.com
I gave this talk + breakout sessions for the Hamburg chapter of the agile coaching circle. It´s on the product owners or product managers role and competencies.
၂၀၁၆ခုႏွစ္၊ ဇြန္လ (၄)ရက္ေန႔ (စေနေန႔)၊မူဆယ္ျမိဳ႕၊ မဂၤလာမူဆယ္ လမ္းေလ်ာက္ေစ်းမွာ မွာ မနက္ (၉) နာရီ မွ ေန႔လည္ (၁း၀၀) နာရီအထိ “Don’t find your job, find your career” ခါင္းစဥ္ျဖင့္ Device Business Management Academy ရဲ႕ Principal ဦးတင္ဇံေက်ာ္ မွ ေဟာေျပာေဆြးေႏြးခဲ့တဲ႔ Power Point Slide ျဖစ္ပါတယ္။
How to Align Your Employer Brand From the Inside OutJeff Waldman
This presentation was delivered at the HR Leaders Summit in Toronto on November 17, 2016 -- www.hrleaders.ca.
During the course of the Summit attendees will have learned about how to build world class organizations. Topics relating to performance management to data analytics to workplace culture, and everything in between, everything we do on a day-to-basis boils down to one thing. That thing is “brand”. When you ask yourself which organizations have strong external brands (product or employer), you immediately think of several. Perhaps you think of Apple, Google, Lululemon or Hootsuite. For their own unique reasons people gravitate towards them, buy their products, seek employment opportunities and willingly promote them to their networks. But when we overlay the notion of an “internal brand” we get confused. What does this mean? Why does it matter what employees think? In the age of employer-rating websites, such as Glassdoor, and rapidly shifting labour markets, aligning your external brand with internal brand is more important than ever to generate long-term employee loyalty and engagement.
In this session, Jeff Waldman will share best practices, including:
- How the different types of brands interconnect.
Why the employee voice matters more than ever, and what to do about it.
- Using the concept of customer experience to help shape the brand: customers of business and employment.
- A model for building an effective employer brand strategy.
- Programs and tactics to cultivate and build a strong internal brand.
- Best practices in leveraging technology and working with marketing to build and promote the brand, internally
and externally.
Entrepreneurial Development Course will strive to provide unique learning experiences based on artifacts, stories and lives from Indian business traditions of ingenuity, resourcefulness and innovation.
Company Culture is your company’s personality. It is the shared beliefs, values and practices that make up your company and the unique way everybody at the company sees the rest of the world.A properly implemented company culture is necessary to help companies develop a well-defined market position.
Training And Development Proposal Powerpoint Presentation SlidesSlideTeam
“You can download this product from SlideTeam.net”
It is an undeniable fact that providing proper training to the employees equips them with the right skills thus helping them develop in their field and deliver competent work. Many organizations concerned about grooming their employees are looking for companies that provide training services, hence a well-structured training proposal can really act as a good marketing tool. Use this comprehensively designed professional PPT template to quote your services competently. Outline your training objectives such as effective leadership, resolving key issues, etc. Also, describe your training process and talk about your team members and their expertise that will play a major role in persuading your clients. Grab more training projects for both small and large organizations using this informative training and development proposal template. This industry-training compliant proposal template will help you in pitching your services efficiently in front of your potential clients. Since training and development service industry is quite competitive, stand out of the pack and win more projects with this informative template. This PPT is designed in such a way that it will help you in creating the right proposal for any training service that your organization provides. So, download this fully customizable and editable Training And Development Proposal Powerpoint Presentation Slides to save yourself from the hassle of creating a proposal from scratch. https://bit.ly/3m5evmf
To Group or not to Group - What is the ProblemNAFCareerAcads
Ever have problems with student group work? This session will explore specific strategies for managing group work and using project-based instruction. Student co-presenters will give their perspective about project-based learning and explain how project and collaboration skills contribute to success in school and beyond.
Ever wonder how you can make an employer want to pick up the phone and call you for an interview? Take a look at this PowerPoint and learn the basic skills you need to rise to the top,
Bestech Solutions was started 4 years ago by highly qualified professionals who had spent more than a decade in the industries and understood the corporate requirement and come up with skill development solutions to bridge the gap from campus to corporate while creating Leaders for tomorrow.
We provide a platform to accelerate Engineering/MBA student’s career by showing a path where most of us are competing for optimal job opportunity.
Our Training and Development division continuously work on researching upon the recent trends and requirements of the Industry. This helps us to train students and to place themselves in their dream organization while our effectively learning & delivery methods
We are specialize in nurturing & enabling the candidate to crack competitive exams and find an appropriate opportunity in the corporate world and achieve zenith in their professional career after gaining excel in the art of knowledge, skills, personality development and confidence building by our industry expert trainers.
Call Us at 0532-2400572, 8354998993
Visit Us at www.bestechsolutions.com
Like Us at www.facebook.com/bestechsol
Mail Us at info@bestechsolutions.com
From the current economic climate ,analysis the situation in most of the company ,as a HR manager ,what should we do is training and developing exmployees to motivate them and do a good perfoce .Focus on development ,some tips .
In this first module of the ACES Science Communication certificate... we start nice and gently. We cover how and why communications skills are a core professional skill, how your career will benefit from being a crack communicator and finally the secret sauce in the recipe of great communication.
Here's the Randy Olson video https://www.youtube.com/watch?v=ERB7ITvabA4
For certificate participants, the remaining details of this module can be found in your inbox.
Is an intensive, hands-on workshop that will instruct individuals in the use of practical techniques for creative training delivery.
Participants will know what is Training and Development.
Participants will know the difference between Training and Education.
Participants will learn benefits of Training.
Participants will learn how to perform “Training Needs Assessments”
Participants will learn how to Design Training Needs Assessment Surveys.
Participants will learn how to handle requests for Training Requirements Analysis
Participants will learn what are the Misconceptions about Training.
Participants will learn about Training Delivery Methods.
Participants will learn about Determining Training Delivery Methods .
Participants will learn about Evaluating Training and Results.
Participants will learn about Guidelines for Evaluating the Effectiveness of Training.
Participants will learn about Total Quality Management (Training and Human Resources Development )
Participants will learn about Examples of Quality Management Training.
Participants will learn about using Ice Breakers in Training
Participants will learn how to facilitate discussions, direct activities, manage the training session and acquire many other skills to help them train effectively.
They will have an opportunity to practice Training.
They will leave with new ideas on how to "spice up" training as well as reinforce the skills that will make them feel masterful in training others..
Can you intrigue and entice someone to want to know more about you in 30 seconds or less? When you are on the job hunt, you sometimes have very little time to convey what you can do for a company. So you need a complete, concise, composed, compelling “elevator speech” ready to go at moment’s notice. Join us to learn how to compose one that helps you stand out from the crowd.
Barry Saiff -Managing Content Development Teams: Inner Mastery for Outer SuccessLavaConConference
n this session you will learn:
• How can you create outsourcing success?
• How can technical communicators influence outsourcing decisions?
• What are the potential pitfalls to watch out for?
• What are the potential benefits to maximize?
• Is outsourcing right for your organization? Is now the time?
Interview, body language and compensation negotiation skills 2016Gerardo Seeliger
These are the slides of a course which I present to MBA International studends and to talented executives. It provides the aggregate experience of over 20 years of executive search with Russell Reynolds Associates and Seeliger y Conde
Short course on consulting for a client...learned lessons from my experience...one view, not the only view. Thinking about consulting in many dimensions.
The New Face of HR: Are you Ready for Employee Advocacy?MOO
The way you feel about where you work has an effect on the way you talk about it too. This means that happy employees become cheerleaders and advocates for a brand, while the not-so-happy ones, well, you know the rest… Get your pom-poms ready and register for our webinar on how to create and empower employee advocates.
We’ve teamed up with Human Resources expert and author JoAnn Corley to explore the emerging relationships between marketing and human resource departments and share the ins and outs of employee advocacy.
In this webcast you’ll learn:
- Exactly what employee advocacy is
- The keys and roadblocks to success
- How to get started
- The significant benefits you’ll experience professionally and for your organization
Watch the full webcast again here and be sure to scroll to the end for a special gift: http://bit.ly/New-Face-of-HR
Leadership Accelerator: Unleashing Potential in Younger Employees.pptxDennis Van Aelst
We recognize that our young professionals possess immense talent, fresh perspectives, and boundless energy. We believe in their potential to become the next generation of exceptional leaders. That's why we have developed this transformative program designed specifically to harness and amplify their abilities.
How to interview effectively for retail jobs: cpl jobs - irelandCplJobs
Arleen Quigg, head of Cpl Retail (market leader in the recruitment of retail staff in Ireland) provides information to employers documenting how to interview and hire retail staff.
We hope you find this information useful and for more information or to contact Cpl Retail, visit www.cpl.ie or phone (+353) 01 614 6000.
Enjoy!
Giving and Receiving Feedback: A New ImperativeTechWell
Giving and receiving feedback are tough for everyone. Who wants to criticize others or be criticized? Although managers have a duty to give honest feedback to staff and peers, many people resist change or differ on how to change—leading to interpersonal conflicts and impacting deliverables. Omar Bermudez explains several techniques—Giving Positive Feedback, Acid Reflux (when you get that sick feeling), and SARA (Surprise, Anger, Rationalization, Acceptance)—that allow people to give and receive honest feedback to promote incremental improvements. Omar explains how to give accurate feedback to and receive the same from senior team members or direct superiors, a skill critical to career advancement. To increase self-esteem, happiness index, and your power to influence, Omar teaches you how to present feedback to your peers, your boss, or other colleagues in a diplomatic and efficient way. Take away key insights into how to create a healthy organizational culture with clear and constructive feedback.
Caroline Hynes. Hiring & growing teams that love their product: Zendesk exper...Octopus Events
1. Hiring and building a team at the start:
- Types of people needed & why they are important.
- How is the job interview going at Zendesk? Which candidates are hired? On what we're paying attention to? Which assessment tests need to be passed?
- Ideas for onboarding – balancing autonomy & authority. Tools we use, recertification, stimulation systems, knowledge maps.
2. Changes as companies mature & scale – who we hire at the start may not be who we need at a later stage:
- When will we know we need to adjust our people & give practical examples?
- How to grow the people you have into leaders?
3. Building & maintaining alignment [and accountability] at the start & as you scale:
- What does alignment look like & why is it important?
- How do you keep alignment as new people and processes are added to the org?
- The impact of an aligned and misaligned org.
4. The importance of evangelists [Internal & External]:
- What is an evangelist and why are they important?
- What we've done in 2019 to increase team loyalty to the product.
Unveiling the Secrets How Does Generative AI Work.pdfSam H
At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
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As a business owner in Delaware, staying on top of your tax obligations is paramount, especially with the annual deadline for Delaware Franchise Tax looming on March 1. One such obligation is the annual Delaware Franchise Tax, which serves as a crucial requirement for maintaining your company’s legal standing within the state. While the prospect of handling tax matters may seem daunting, rest assured that the process can be straightforward with the right guidance. In this comprehensive guide, we’ll walk you through the steps of filing your Delaware Franchise Tax and provide insights to help you navigate the process effectively.
Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
www.seribangash.com
Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
Remote sensing and monitoring are changing the mining industry for the better. These are providing innovative solutions to long-standing challenges. Those related to exploration, extraction, and overall environmental management by mining technology companies Odisha. These technologies make use of satellite imaging, aerial photography and sensors to collect data that might be inaccessible or from hazardous locations. With the use of this technology, mining operations are becoming increasingly efficient. Let us gain more insight into the key aspects associated with remote sensing and monitoring when it comes to mining.
3. Module Objectives
• UNDERSTANDING your employees . . . . Their
training needs and their motivation sources
• How to train newly recruited staff . . . . . . A
decision between Effectiveness & Efficiency?
• From where does the Motivation for a New
comer comes?
• Can Training be used as a motivation factor?
5. Why to Train???
Employee’s paradigm:
1. They lack company knowledge in a deeper
sense
2. They lack the product knowledge
3. They lack the skills needed to carry on the
job effectively and efficiently…
6. Why to Train???
Management’s paradigm:
1. Environment is Changing
2. Speedy Expansion of organisation
3. Intensified competition
4. Technological Changes
5. Search for improved Productivity
7. Why to Train??
1. Does providing them training mean they are
insufficient to perform well in the organisation?
No Yes
1. Training is about making them Company-Specific &
Job-Specific?
No Yes
8. Initial Training is all about. . .
• Orientation of the Company
• Telling them about:
• “Who we are” . . . . . . (Company Knowledge)
• & “What we do”. . . . . . (Product Knowledge)
• And Telling them “How YOU are going to do what we
do”. . . . . . (Job Knowledge)
9. Initial Training is all about. . .
• Orientation of the Company
• Telling them about:
• “Who we are” . . . . . . (Company Knowledge)
• & “What we do”. . . . . . (Product Knowledge)
• And Telling them “How YOU are going to do what we
do”. . . . . . (Job Knowledge)
10. Who “WE” are?
• paint manufacturing for almost two centuries
A RELIABLE PAST, A CONFIDENT FUTURE
11. Initial Training is all about. . .
• Orientation of the Company
• Telling them about:
• “Who we are” . . . . . . (Company Knowledge)
• & “What we do”. . . . . . (Product Knowledge)
• And Telling them “How YOU are going to do what we
do”. . . . . . (Job Knowledge)
13. Initial Training is all about. . .
• Orientation of the Company
• Telling them about:
• “Who we are?” . . . . . . (Company Knowledge)
• & “What we do?”. . . . . . (Product Knowledge)
• And Telling them “How ‘YOU’ are going to do what
we do?”. . . . . . (Job Knowledge)
14. How “YOU” are going to do
what we do?
• An employee may be perfect but his/her skills may not be
perfect!
• For carrying on the job in most effective way employee skills
need to be developed
• What skills do we train? & How do we know which area needs
to be developed most?
TNA; Training Need Assessment is an effective tool to measure the
level of training needs of the newly recruited staff.
TNA can be easily carried out during the interviews, test or Forms
designed to test the competency level of a candidate.
15. Skill Categories
• Basic Literacy . . . . . . . . . . Tested in recruiting the staff
• Technical . . . . . . . . . . . . . Since they are newly inducted, it
goes without saying that ALL OF THEM need to be trained
technically about the Product, Prodedures
• Problem solving . . . . . . . .For non routine jobs, problem
solving becomes more important. And its an integral part of self-
managed teams and TQM
• Interpersonal . . . . . . . . . . This area is an Opportunity or
will be a Threat if not measured and bridged through training
them
16. Technical Skills Training
• Training of the product itself
• Training of using/application of the product
• Training of implications the product proposes
• Training of potential problems related to the product
• Communicating the solution to customer (Interpersonal skill)
17. Technical Skill Training in
Berger
• The principle cause for technical training is: “Know
Your Product First ! ” it is of prime importance to
Sales staff.
• Hands-on technical laboratory experience
• Practical application of the paints
• Learning the best ways of applying paints
• Learning the “Tips & Techniques” that yield
impressive results..
18. Problem-Solving Skills Training
• Knowledge about Problem causing factors . . . . Assess
Causation
• Knowledge about possible options . . . . Develop Alternatives
• Analytical skill to evaluate the options . . . . Analyze
Alternatives
• Knowledge of selection parameters . . . . Select Solutions
19. Interpersonal Skills Training
• Learning how to be a better listener
• How to communicate ideas more effectively?
• How to be an effective team player?
• Diversity training . . .managing and valuing diversity
Awareness training . . . Understanding the need of
managing diversity
Skill-building training . . . . Understanding the cultural
differences
20. Let us take an example. . .
• Learning how to be a better listener
• How to communicate ideas more effectively
• How to be an effective team player
• Diversity training . . .managing and valuing diversity
Awareness training . . . Understanding the need of
managing diversity
Skill-building training . . . . Understanding the cultural
differences
21. How to be a better Listener?
“Seek First to understand and then to be
understood”
Seven Habits of Highly Effective People, Stephen Covey
• Are Hearing & Listening same?
• Take a sales scenario:
A newly recruited Sales Representative needs to be trained on
how to listen customer effectively
• Listening effectively or patiently . . . What is better?
Effective Listening give the customer an impression that you
are Interested in what he/she is complaining about
& you are deeply concerned about it
& you are eager to solve that problem the customer is facing
22. Effective Listening - 8 Behaviors
• Make eye contact
• Exhibit affirmative head nods and appropriate facial
expressions
• Avoid distracting actions or gestures
• Ask questions
• Paraphrase
• Avoid interrupting the speaker
• Don’t over talk
• Make smooth transitions between the roles of
speaker and listener
23. Generally used Training Tools
• Videotapes
• Lectures
• One-on-one instruction
• Role plays
• Games
• Computer based learning
• Audiotapes
• Self-assessment/ self-testing instruments
• Case studies
24. What is the best & easiest tool
for Effective Listening we just
discussed?
Role Plays
25. Training Methods
• What works best:
ON-THE-JOB TRAINING
Or
OF-THE-JOB TRAINING
Or
A blend of both
28. Willingness to exert HIGH levels of effort
toward organisational goals, conditioned by
the effort’s ability to satisfy some individual
need
29. "The heart of motivation is to give people
what they really want most from work. The
more you are able to provide what they
want, the more you should expect what you
really want, namely: productivity, quality,
and service."
Twyla Dell writes of motivation, (An
Honest Day's Work (1988))
30. What Motivation will do for
organisation?
• A positive motivation philosophy and practice
should improve productivity, quality, and service.
Motivation helps people:
Achieve goals
Gain a positive perspective
Create the power to change
Build self-esteem and capability
Manage their own development and help others with theirs
31. Point to Pause!
If no customer = no profit
no profit = no business
this means:
no customer = no business
Therefore customers ARE the business!
So the Ones in direct contact with customers are as
important as the customer themselves
32. Point to Pause!
External Customers
People who directly serve External
customers
People who serve the Internal
customers
33. Vicious slide downwards - VSD
• Poor service leads to…
• Upset customers… leads to…
• Negative word of mouth… leads to…
• A lousy reputation… leads to…
• Fewer customers… leads to…
• Lower profits…leads to…
• Reduced income for employees… leads to…
• Frustrated managers… leads to…
• Unhappy staff… leads to…
• Poor service…leads to…
34. Victorious ride upwards - VRU
• Great service leads to…
• Enthusiastic staff… leads to…
• Motivated managers… leads to…
• Higher profits… leads to…
• Higher income for employees… leads to…
• More customers…leads to…
• An excellent reputation… leads to…
• Positive word of mouth… leads to…
• Delighted customers… leads to…
• Great service…leads to…
36. Career Stages -
What motivates when?
• Establishment:
Learning and knowledge is important
Experience in a reputable organization
• Mid career
Job growth and recognition on job as well as outside
Supporting family/ living standard, peace of mind
• Late career
Higher position in hierarchy (space for growth) ,
Chance to use experience and transfer of knowledge learnt
Exercise power
• Decline
Preparing for retirement
High delegation
Benefits like pension, gratuity, plot, hajj schemes etc
40. 1- Personal vision
• Cultivating Pro-activity
A move from Reactivity towards Pro-activity
From Outside-in to Inside-out
• Begin with the end in mind
"Always design a thing by considering it in its next larger
context -- a chair in a room, a room in a house, a house
in an environment, an environment in a city plan.“ Eliel
Saarinen, "Time", July 2, 1956
41. 2 – How you see your “self”?
• Self-efficacy:
Confidence in the ability to cope with life's challenges. Self-
efficacy leads to a sense of control over one's life
• Self-respect:
Experience oneself as deserving of happiness, achievement
and love. Self-respect makes possible a sense of
community with others
42. 3 – Paradigm of Interdependence
“Interdependence is a higher value than
independence”
Seven Habits of Highly Effective People, Stephen Covey
• Creating harmony in work environment
• Think Win/Win – Interpersonal leadership
• Working Together, Winning Together
Win/Win/Win
• Creative cooperation - Synergy
44. 4 – Building Passion to perform
• Link reward to Performance
• Skill-based compensation plans
• Flexi worksheets
• Effective Delegation - Involvement in decision
making
• Variable pay plans
• Creating opportunities for them to “Learn & Grow”
45. 5 – Management as Role Models
• Act as if you have high self-esteem
Your behaviors, beliefs, attitudes, and example are a powerful role
model for staff members. How you look, talk, present yourself, and
act send the most powerful message possible to all staff members
• Practice personal integrity and fairness
Model it and expect it from others. People who feel they can tell
the truth, without fear of reprisal, grow as they experiment and
experience success and failure
• Provide frequent feedback
Frequent feedback that reinforces what people do well and
corrects the approaches that need improvement
• Learn what staff members feel good and positive about doing
Maximize their opportunity to contribute in these activities
• Provide assignments that stimulate growth
Ask people to stretch beyond what you have observed them doing
in the past. Challenge staff members. Negotiate goals which are
realistic, yet a stretch
46. . . . .Contd• Provide positive reinforcement
Provide positive reinforcement rewards, and recognition to
reinforce the standards and practices you believe your staff
members are capable of achieving
• Create an environment in which people practice self-
responsibility
Show that you trust them to report production numbers, deal with
employees who are not contributing to the team effort, and
succeed and/or fail at implementing new ideas
• Demonstrate that it is okay to disagree with the supervisor
Allow the implementation of new ideas, even if they are different
than yours. Praise when the approach works and ask the employee
to implement more good ideas
• Provide clear expectations about performance standards
Provide clear expectations about performance standards to all
employees and express your sincere belief that they can meet or
exceed these standards.
• Publicly chart progress
Publicly chart progress of the participants to create an ongoing
sense of competition
47. 6- Give them direction to move
• If they see their path clearly they will be more
motivated to move
“Would you tell me, please, which way I ought to go from here?”
“That depends a good deal on where you want to get to”, said the
cat.
“I don’t much care where…”, said Alice.
“Then it doesn’t matter which way you go”, said the cat.
Alice in Wonderland, Lewis Carroll
48. An Employee will feel motivated
if provided. . .
• Tools to do the Job
• Office Atmosphere
• Peer Support
• Corporate Culture
• Compensation
• Benefits
• Recognition
• Identification
• Empowerment
• Leadership
• Having Fun
49. Motivation Vs Satisfaction
• The opposite of satisfaction is “no satisfaction” &
not motivation
• Motivation is something more than mere
satisfaction
• If satisfaction is “I am doing well” state
Than
• Motivation is “I m delighted” state
• So you need to do something more to Delight your
employees
50. For more on the topic you may refer to:
• Organizational Behavior
Stephen. P Robbins
• Seven Habits of Highly Effective People
Stephen Covey