Total quality management (TQM) aims to improve quality at all levels through an integrated organizational effort. The main TQM principles are focusing on customers, continuous improvement, teamwork, and producing quality work. TQM is characterized by process improvements, measuring processes, flexible production, and an open organization. Benefits of TQM include improved teamwork, quality, productivity, and profitability. The seven gurus of TQM who developed key concepts include Walter Shewhart, W. Edwards Deming, Joseph Juran, Armand Feigenbaum, Philip Crosby, Genichi Taguchi, and Kaoru Ishikawa.

1. TQM BENEFITS .
AND GURUS
Made by KashishWilson
Assistant professor
MMCP MM(DU) MullanaAmbala

2. CONTENT
Characteristics
Benefits
Gurus of Tqm

3. DEFINITIONANDPRINCIPLES
Total quality management (TQM) has been
defined as an integrated organizational effort
designed to improve quality at every level.
The main principle of tqm is
I. Focus on the customer
II. Improve continuously
III.Encourage mutual respect and teamwork
IV.Produce quality work for the first time and
every time

4. CHARACTERISTICS AND
BENIFITS
Characteristics of tqm are-
i. Process improvements
ii. Process measuring
iii. Flexible production
iv. Open organization
Benefits of tqm are-
I. Team work
II. Improved quality
III. Productivity
IV. Profitability

5. SEVENGURUSOFTQM
Walter. A. Shewhart -TQC &PDSA(Plan- Do- Study- Act)
 W.Edwards Deming- 14 Points & PDCA(Plan- Do- Control- Act
Joseph Juran- Juran’s Trilogy
Armand Feigenbaum: Developed the concept of total quality
control (TQC).
 Philip. B. Crosby: Four Absolutes-Quality requirement, Prevention
of NC,Zero Defects & Measure of NC.
 Genichi Taguchi- Quality as Loss Function. Proposed 8-point
approach.
Kaoru Ishikawa-Disciple of Juran & Feigenbaum: TQC in Japan,
SPC, Cause &Effect Diagram, QC.
 Frederick W. Taylor wrote Principles of Scientific Management in
1911.