SABRE GDS Automated Reissue and Refund Process By Md Shaifullar Rabbi

SABRE GDS Automated Reissue and Refund Process By Md Shaifullar Rabbi

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  MD SHAIFULLAR RABBI,SABRE BANGLADESH CUSTOMER SUPPORT 09611664466 SABRE AUTOMATED EXCHANGE & REFUND PROCESS
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  1 | Pa g e Automated Reissue Process: Follow the Process: 1. Retrieve PNR 2. Open Ticket Image and Check Coupon Status 3. Check Historical Fare and rules (Category 16 and 31) ✓ FQ15AUG24DACSIN20SEP24-BG¥BK ✓ RD1*16/31 4. Change Date and Receive new Segment 5. Type Auto Reissue Entry and Enter ➢ WFRF TKT NUMBER ¥ABG ➢ WFRF TKT NUMBER ¥ABG¥N1.1 ➢ WFRF TKT NUMBER ¥ABG¥N2.1 ¥PC04 (For Child) ➢ WFRF TKT NUMBER ¥ABG¥N3.1 ¥PINF (For Infant) Notes: ✓ WFRF Mandatory Command Auto Reissue ✓ TKT Number Airline Ticket Number ✓ ¥ Mandatory ✓ A Mandatory for Airlines ✓ BG Airline 2 Letter Code ✓ N1.1 Passenger Line Number ✓ PC Mandatory for Child ✓ 04 Child Age (4 Years) ✓ PINF Mandatory for Infant 6. Verify Deference of fare and Tax and Check Date Change or No-show fee on Screen 30 7. Type Date Change and No-show code on COLLECT FEE AS TAX BOX (If Change fee applicable and Reissue code must be needed Except SV, UL, AI, CX, MS) 8. Type X on NEXT BOX for moving Next screen (40) 9. Type (7) COMM PCT BOX (only Fare deference appears) 10. Type X on Form of Payment Box (Cash/CK/CC) 11. Type X on TKT Box and Enter for issuing new Ticket 12. Check Sales Report
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  2 | Pa g e Case 1: Automated Reissue with Additional Collection (Only Change Fee Applicable) Step-1: Retrieve PNR Step 2: Open Ticket Image and Check Coupon Status
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  3 | Pa g e Step 3: Check Historical Fare and rules Step 4: Change Date and Receive new Segment
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  4 | Pa g e Step 5: Type Auto Reissue Entry and Enter for Reissue Process Step 6: Verify Deference of fare and Tax and Check Date Change or No-show fee on Screen 30
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  5 | Pa g e Step 7: Type Date Change or No-show code on COLLECT FEE AS TAX BOX (If Change fee applicable) Step 8: Type X on NEXT BOX for moving Next screen
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  6 | Pa g e Step 9: Type (7) COMM PCT BOX (only Fare deference appear) Step 10: Type X on Form of Payment Box (Cash/CK/CC)
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  7 | Pa g e Step 11: Type X on TKT Box and Enter for Issuing new Ticket Step 12: Check Sales Report
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  8 | Pa g e Automated Exchange or Reissue Summary:
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  9 | Pa g e Case 2: Auto Reissue with Additional Collection (Fare Deference and Change Fee Applicable) 1. Screen 30 2. Screen 40
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  10 | Pa g e Case 3: Auto Reissue with No Additional Collection (No Fare Deference and No Change Fee)
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  11 | Pa g e Case 4: Auto Reissue with Additional Collection, change fee collect with EMD (No Fare Deference but Change Fee Applicable on UL, SV, AI, CX)
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  12 | Pa g e Automated Refund Process: Notes: 1. Check Coupon Status 2. Check Fare Rules 3. Enter Auto Refund Entry ➢ WFRA TKT Number (For Refund Calculation) ➢ WFRA TKT Number/REF ( For Process Automated Refund) 4. Check Sales Report Step 1: Check Automated Refund Calculation
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  13 | Pa g e Step 2: Process Automated Refund Check Sales Report: