This document discusses Total Quality Management (TQM) and Six Sigma. TQM aims to ensure long-term customer loyalty through continuous efforts by management and employees to improve work culture, processes, and systems. Six Sigma identifies and removes causes of defects and process variability to improve quality. It helps optimize processes and systems. Six Sigma uses methodologies like DMAIC (Define, Measure, Analyze, Improve, Control) and DMADV (Define, Measure, Analyze, Design, Verify) and certifies employees as Green Belts, Black Belts, or Yellow Belts depending on their expertise in Six Sigma processes.

1. TQM(Total Quality
Management)
Six Sigma (∂)
Prepared By:
Misbah
Mariam

2. TQM Total Quality management
 A continuous effort by the management
as well as employees of a particular
organization to ensure long term
customer loyalty and customer
satisfaction.
 Total quality management ensures that
every single employee is working
towards the improvement of work
culture, processes, services, systems
and so on to ensure long term success.

4. Six Sigma
 It is a way to improve the quality of the output
of a process by identifying and removing the
causes of defects and minimizing variability in
manufacturing and business processes.
 It helps in improving the overall processes and
systems by identifying and eventually removing
the hurdles which might stop the organization
to reach the levels of perfection.

8. Process of 6 sigma

9. Process of 6 sigma

10. Process of 6 sigma

11. Process of 6 sigma

12. 6 Sigma Methodology

13. 6 Sigma Methodology
DMAIC

14. 6 Sigma Methodology
DMADV

15. Six Sigma in Organizations
 Organizations practicing Six Sigma create
special levels for employees within the
organization.
 Such levels arcalled as: “Green belts”, “Black
belts” and e “Yellow belts”.
 Individuals certified with any of these belts
are often experts in six sigma process.