Here's one of my university semester project presentation explaining the tips for successful interpersonal communications. It's a chapter-based presentation of the subject "Business Communication".

1. Strategies for Successful Interpersonal
Communication
Muhammad Masaud Ahmad
Numan Ahmad Naseer
Syed Shujat Ali

2. Contents
 DYADIC COMMUNICATION
1- Self-Perceptions
2- Dyadic Communication
 INTERVIEWING
1- Interview Purposes
2-Interviewee’s Responsibilities
3-Interviewer’s Responsibilities
 TELEPHONING
 DICTATING
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3. Interpersonal Communication
The process by which
people exchange
information, feelings,
and meaning through
verbal and non-verbal
messages
Includes message
sending and message
reception between
two or more
individuals.
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4. Dyadic Communication
Oral or verbal communication incorporating
small groups i.e. 2-8 participants acting as a
sender & Receiver
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5. Dyadic Communication Relationships
Relationships by function
• Interviewing (interviewee and
interviewer)
• Telephone exchange
• Grade review
• Job termination / exit interview
• And many others
Relationships by their
nature or level of
relationship
• Family, friend, boss, coworkers,
fellow students, spouse,
roommate, president, teacher
etc
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6. Dyadic Communication: Self Perception
When our trusted friends and family , Relatives can give us an honest
feedback about ourselves.
“Jumping to conclusions about an individual can be done too quickly So be
careful in drawing conclusions about others”
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7. Interviewing
An interview is a conversation where
questions are asked and answers are given.
In common parlance, the word "interview"
refers to a one-on-one conversation with one
person acting in the role of the interviewer
and the other in the role of the interviewee –
WikipediaSaturday, January 4, 2014 7Business Communication ll

8. Interviewing
Interview
Purposes
Interviewee’s
Responsibilities
Interviewer’s
Responsibilities
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9. Interview Purposes
Use
Seeking Position
Informing on Job
Solving problem
Supporting solution
Counseling employee
Evaluating employee
Gathering information Procedure
Candidates speak with
company representative
Job requirements are
stated as based on JD
Facts are collected, options
reviewed, decision is made
Information is collected
and arguments are
planned
Facts are used to support
contention that employee
needs help
Job performance review
form is discussed
Data are gathered on why
employees leave, emphasis
is on events and not on
personalities
Parties
Recruiter & graduating
student
Boss & new employee
Employer & employee
Manager & employee
Employee meets counselor
Supervisor meets
employee
Manager conducts
interview
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10. Interviewee’s Responsibilities
Preparation
before the job
interview
How to act
during the
interview
Follow up
after the job
interview
Suggestions
for a computer
interview
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11. Preparation before the job interview
Understand
yourself
rationally in
terms of your
weaknesses and
strengths.
Find out details
about the
position and
review how your
skills relate to
that position.
Do homework
on company.
Rehearse
possible
questions
(brainstorm
issues /
questions.
Speak with
insiders (learn
from people
inside company
you know).
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12. How to act during the interview
Give Positive first impression; offer a warm
handshake; show a pleasant smile
If interview does not, then you state your
understanding of the interview
Organize your answers; think of stating a theses
or claim and then supporting that position with
data or evidence
Offer a conclusion at the end of the session,
obtain agreement. Use 5 Ws.
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13. Follow up after the job interview
If there were specific actions
to be taken, do so promptly.
If you are to provide additional
information, gather than
information and offer it to the
interviewer.
If a thank-you note is required,
send it within a day or so.
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14. Suggestions for a computer interview
Try out the equipment
beforehand
Avoid excessive movement
Dress as if the interview were live
Operate on the assumption that
everything you say will be heard
Try to relax
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15. Interviewer’s Responsibilities
Objectives
Preparation
before
interview
Evaluation
after
interview
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16. Objectives
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17. Preparation before interview
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18. Evaluation after interview
Always make notes
of the interviewee
you may use a
check list or write a
paragraph (as per
company practice)
The areas on which
you should evaluate
the candidate are
as follows
• Education and training
• Work experience
• Current off-the-job life
• Personal
characteristics
• Over all summary
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19. Telephoning
Communications Over Telephone
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20. Telephoning
Be aware of time
zones, very few
businessmen
would like to get a
call in the middle of
the night
Speak more clearly, as
in other country
English may be a
second language
Restate and
summarize more
often
Follow up the
conversation with a
letter or a fax, to
keep things clear.
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21. Dictating
Authoritative Communication to Anyone
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22. Dictating
This is more often
used for transcription
writing sometimes
internationally using
an electronic
recording device or by
telephone
Give the precise name
and addressee
information
Speak clearly, slowly
and distinctly. Be
careful with plurals.
Spell unusual words or
names
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