Tonya Chapman has over 5 years of experience in customer service roles including as a shift manager and crew member at Dairy Queen locations. She currently works as a receptionist and education assistant at the Ohio Health Care Association where she performs various administrative duties such as answering phones, preparing mailings, and assisting with educational events. Chapman also has experience working as a receptionist at Wesley Glen, a retirement community, where she greeted guests, sorted mail, and served as the point of contact in emergency situations. She seeks to leverage her strong customer service skills and administrative experience.

1. Tonya Chapman
5243 Lexi Lane S Dublin, OH 43016 • (740)833-6874• Tchapman@ohca.org
» Profile
Hardworking, energetic, professional with more than 5 years of experience in the customer service industry.
Experienced in computer applications including Microsoft office products (Word, Excel, Outlook, Power Point),
general internet applications, and providing excellent customer service with high standards. Exhibited the ability to
train, motivate and supervise new employees and fostering team building.
» Work Experience
Dairy Queen, Lewis Center, Ohio
Shift Manager, April 2013-March 2014
• Responsible for accounting and preparing cash deposits, accurately maintain cash drawer
• Entrusted with safe codes, alarm codes and store keys
• Trained new employees, including management of staff schedules including management of call offs
• Performed inventory control and restocking, including ordering of supplies
• Resolved customer complaints
• Worked in all areas of the restaurant, trained in operation of all equipment
Dairy Queen, Hilliard, Ohio
Crew Member, April 2009-April 2013
• Maintained high standards of customer service during high-volume, fast-paced operations
• Effectively communicated with co-workers, management, and customers
• Responsible for handling currency and credit card transactions
• Trained new employees, including management of staff schedules including management of call offs
• Performed inventory control and restocking, including ordering of supplies
• Resolved customer complaints
• Trained in all areas, operation of all equipment, and followed procedures for safe food preparation
• Took initiative to find extra tasks when scheduled duties were completed
Ohio Health Care Association, Lewis Center, Ohio
Receptionist/ Education Assistant, January 2010-Present
• Serve in multiple positions for short time assignments as needed
• Answer multi-line telephone
• Greet and direct guests, prepare for meetings, register attendees for educational programs
• Compile mass mailings (stuff envelopes, utilizing postage equipment, copy machines, and data entry)
• Perform accounting functions such as creating check log and credit card transactions.
• Verify attendance, manage, and issue continuing education credits to attendees
• Assist with details for Annual Convention and other educational events
• Signs for packages and notifies addressee
• Prepares for Committee Meetings, Board meetings. Etc. including room set-up, signage, meal orders,
greeting and directing attendees.
Wesley Glen, Columbus, Ohio
Receptionist, July 2015-April2016
• Answer multi-line telephone, direct calls to residents and staff
• Greet and direct guests and residents

2. • Sign for packages and notifies addressee, sorts and distribute mail
• Managed cash drawer for meal tickets, stamps and gift shop
• Verify independent living residents status
• Served as point of contact for emergency, contact 911, issue call alert to nurses
• Maintained lobby area – prepare coffee, overhead music, television, newspapers
» Education
Hilliard Davidson HS, Hilliard, OH
General Studies Diploma, 2012
» References
References Furnished Upon Request