Tiffany Lee is seeking a position that will lead to a lasting relationship. She has over 20 years of experience in customer service, project management, financial analysis, and accounts receivable roles. Her experience includes positions at the University of North Carolina Chapel Hill, Laboratory Corporation of America, and Alamance Community College where she obtained her Associate's Degree in Business Administration. She has strong analytical, leadership, problem solving, and computer skills.
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In 2015, the members of Humana People to People Federation worked in 45 countries on five continents and involved more than 14.5 million people in 860 development projects.
The development projects are centered around education, promoting health and fighting diseases, promoting agricultural production and child aid and community development.
Power Point realizado por algún voluntario de Cáritas sobre el trabajo que ésta realiza y el mundo al que aspira. No es una "presentación oficial" de Cáritas Española o de una Cáritas Diocesana o Parroquial concreta... pero creo que recoge bastante bien muchas de las cosas por las que Cáritas trabaja.
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1. TIFFANY LEE
719 Wendy Drive | Graham NC 27253 | 336-263-2913 | tmariemckinney@aol.com
OBJECTIVE
To secureaposition withawell-established organizationwith astableenvironment that will lead to alasting relationship.
SKILLS PROFILE
- Analytical Abilities
- Customer Service
- Leadership Skills
- Problem Solving
- Ability to Self-Manage
- Self-Motivated
- WorkEthic
- Computer Skillswhich includesMicrosoftOffice. (Word, Excel, Access, Outlook)
- WebEx
- Blackbaud CRM
EMPLOYMENT HISTORY
Lead Customer Service Liaison/Revenue Specialist 2015-current
University ofNorth Carolina Chapel Hill
- Worksclosely with theAssistant Director toensurethattheday-to-day operationsof thedepartmentare
handled.
- Assumecertain responsibilitiesof theAssistant Director in her absenceorasneeded
- Review and managegiftsof $5,000 andup
- Managethedistribution ofdirect mail torevenuestaffand makeadjustmentsto distributionsamong revenue
specialistswhen needed, such asin high volumetimes
- Responsiblefor select groupofschoolsand unitsoncampusand serveastheliaison tothoseunitsfor all
revenue-related tasks.
- Handlemonthly pledgereminder process
- Review, reconcileand commit revenuebatchesfrom Medical Foundation,Including Lineberger Comprehensive
Cancer Center
- Commit Phonepledgebatches. Daily review and committal of pledgebatchesfrom Phonation.
- Serveas backup to any oneof theother revenuespecialists
Project Administrator 2009 - 2015
Laboratory Corporation ofAmerica
- Assist Manage/Superviseateam of analystsand pricing specialists
- Provideguidanceand assistanceon avariety of typesof projects.
- Oversee theGeneral PriceIncreaseprocessfor alldivisionswithin theorganization
- Train and Implement customer master groupsin thedivisionson theAccount Setup System (CRM). Submit
troubleticketswhen usersexperienceproblemswith thesystem.
- Completenew and replacement test setups. Involvesworkingdaily withPricing Managers, Controllers,
2. Segment Managers, Testmaster, CorporateCoding,other Divisional/NicheCustomerMaster and Pricing as
appropriateto develop andimplement productpricestrategies.
- Research and compiledatain order to helpmanagement makepricedecisions.
- Establish implementation strategiesacrossstakeholders.
- Development and implementation ofnew Standard Operating Proceduresand system enhancementsin order
to continuously improvetheefficiency and effectivenessof currentprocesses.
- Monitor and updatelist pricesasneeded.
- Perform margin and pricing analysistosupport key businessinitiativesasrequired.
- Organizeand Host Meetingswith stakeholdersacrosstheorganization. Provideminutesof discussionsand
decisionsmadeon thecalls.
- Review dropsand suspendsreportsasthey relateto pricing informationand resolveissuesso that specimens
will bill.
Project Analyst 2008 - 2009
Laboratory Corporation ofAmerica
- Preparepricing revenueopportunitiesreporting toupper management.
- Workclosely with pricing managersand contactsto resolvepricing issuesfrom internaland external customers.
- Coordinatewith IT, pricing managers, and customer master personnel toimplement priceincreases.
- Perform analysison divisional datato assist pricing managerswiththeirGeneral PriceIncreases.
- Operateas acustomer servicecontact for userson thepricingserver and Special Pricing Request System.
- Perform all aspectsof thepricing functionson afull rangeor projects.
Financial Analyst 2007 - 2008
Laboratory Corporation ofAmerica
- Providepricing analysisand reporting for management.
- Research and analyzefinancialdatato identify, troubleshoot, andresolvepricingdiscrepancies.
- Gather datafor requested utilizationreportsfor internal and external customers.
- Gather datafor divisional budget analysis.
- Assist divisionsin gatheringdatafortheir General PriceIncreasesquarterly.
- Audit responsesfrom divisionsto ensuredatawasaccurate.
- Create filesthat notified clientsofpriceincrease.
- Implement and Auditfilesto upload priceincreases.
- Assist internal and external customersintheirday to day activities.
2003-2007
Corporate Pricing Analyst
Laboratory Corporation ofAmerica
- Prepare, research, and analyzevariousreportsforfield specialistsfrom MSAccessrelating torevenueand sales
data.
- Prepareand updatemanual for MS AccessAccount PriceManagement Program (ACCTRVW5).
- Assist management in planningand carrying out specialprojectsand problem solving.
- Provideuser support and trainingfor field specialistsin operation ofMS Accessprogramsand research fordata
results.
- Recommend new IT system requestsand implementsystem modificationsasnecessary for pricing
department to resolveproductionproblemsand enhancetheACCTRVW5.
3. Accounts Receivable Specialist 2002-2003
Laboratory Corporation ofAmerica
- Research reportsentitled Par #3 using LCBS systemsto verify ifthePatientsinsuranceinformation could be
found on theLabCorp System.
- Review Explanation of Benefits.
- Call clientsto verify patient’sinsuranceinformation.
- Updateentriesto ensurethat appropriateresponsibleparty was billed.
- UpdatePar #4 reportswhat weworked inthedifferent regions.
- UpdateCars-Commercial Accounts
- Verify if accountshaveIndigent Contractsusing Access.
- Keep up spreadsheetsof theaccountsthat haveIndigent Contractsand how many specimensusing Excel.
- Review Par #4 that thefieldhasworked toensurethereport isperformed correctly.
Accounts Receivable Specialist 1997-2002
Laboratory Corporation ofAmerica
- Research patient accountsposted moniesto proper accounts. Madesurethat LabCorp waspaid inatimely
manner. Worked both LCBS and BDS sidesof patient accounts.
- Typememosto updateemployeesof changesbeing made
- Order supplies
- Trackdaily, weekly, and monthly productivity
- Format Reports
- Answer any questionsthat other employeesmay haveto help executeaproblem.
- Perform 10-key and used Microsoft Word andExcel
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EDUCATION
Alamance Community College
- AssociatesDegreein BusinessAdministrationwith Part-TimeHonors