Tina Soares is seeking a new position and has over 26 years of experience in customer service, sales support, and ERP systems. She provides concise summaries of her skills and qualifications, including experience with ERP systems like Oracle and PeopleSoft, reporting tools, international logistics, and quality management. Soares held a role as an ERP Business Process Specialist for over 10 years where she configured and supported enterprise systems. She is looking for a stable position where she can apply her experience.

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LETTER OF INTRODUCTION: I would liketo take a brief opportunity to introduce myself. My name is Tina Soares. I am a
motivated, positiveindividual. I havebeen in my professional career for the past26.5 years. I have grown tremendously on a
personal and professional level.
I bringmany positiveattributes and strengths to a vastfield of opportunities. I am lookingfor immedia te, stable,professional
employment with an organization thatcan benefit from my participation and experience.
*Annual Salary $68,500.00 - SALARY NEGOTIABLE
High level view PROFICIENCES and SKILLS:
 ERP System Development, Configuration,Design and,Implementation, Oracle,Movex, JMAS, People Soft
 MicrosoftWindows Software,
 Access Database, Queries and Sales Analysisdatabase
 Internet Website / Customer Website utilization
 Cognos Reporting Tool and Report Writing
 International knowledge of VAT requirements, Logistics and regulatory documentation.
 Lotus Notes Software tool.
 ISO Auditor
 Established,maintained and coordinated domestic and international travel for team and business managers as required.
Maintained Central Calendar of events, Drivers, Flights,Vacation Schedules.
Education: Charles E Shea High School,
RI ProvidenceChapter #17 Inc
APICS Association for Operations Management
APICS Strategic Management of Resources CPIM
APICS Execution and Control of Operations
APICS Master Planningof Resources
APICS Detailed Schedulingand Planning
BDP Logistics Logistics,International Laws and Requirement,
Global Transportation
Import/Export Logistics Regulatory and Security Compliance
Computer School of RI Computer Programming
Executrain MicrosoftAccess 97
UNZ & CO International Document Requirement
Bryant College
ManagingPeople
Center for Management Development
Essentials of Leadership Trainingand Development
ConflictManagement
BuildingHigh Performance Teams
Quality Action Team Leader and Member
Total Quality Management Committees
Team Workshops- Scheduling,Forecasting,ITCustom Software, Credit/Finance,Sales
Teams
Long DistanceTeam Building and Communications
DaleCarnegie Training Human Relationships and Communications
Tina M. Soares
t.soares@cox.net
401-339-5532

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Tina M. Soares
125 Greeley Street
Pawtucket, RI 02861
401-339-5532
t.soares@cox.net
Employment History:
Herff Jones Inc.
Warwick, RI 02888
October 2013- Current
Senior Sales Executive Coordinator : Main focus on Sales Statistics and Analytical Reports for Sales & Marketing. Obtainingnew
business for Championship jewelry,serviceawards.preparingpresentations.CoordinatingSamples and designs for approval fro m
customers. Shipment coordination of final sales orders to meet customer award program deadlines.Attend Presentati ons Services
assistin Sales and upgrades or repairs.Attend necessary industry TradeShows etc.
 Responsibilities includeidentifyingdata integrity issues or design and output issues with new ORACLE systems.
 Configuring,execute and distributeSales analysis reports for Sr.Management, Sales team.
 Execute Marketing Research and obtain upcomingrequirements for Trade Shows.
 Provideupdates at weekly staff meetings for plantshutdown schedules,manufacturingbacklogand rawmaterial issues.
Coordination of Business Team meetings for new business acquired to alertappropriatedepartmental staff.
 Daily Order Processing,Invoicing,Finance,Inventory Control, Manufacturingforecastingand scheduleas well as shipping
are identified and executed in multiplesystems
 Management of top Sales accounts to monitor increase/decreasein seasonal business. Obtain timeframe for roll-outof
seasonal programs,customer requirements and impacts to organization relativeto plantcapacity.
 Maintain regular contactwith Customers, Coaches, Business contacts for future bids and new business. Preparetravel
arrangements and promotional data as required for shows and to obtain Customer Program requirements and provide
execution plans.
 Travel as required for Trade shows to expand on product linerequirements for future and obtain new business
opportunities.
Teknor Apex Company
Pawtucket, RI 02860
February 1986 – July 2012
February 2002-July 2012 ERP BUSINESS PROCESS SPECIALIST: Configured, implemented, maintained and recommended upgrades
to EnterpriseResource Planning(ERP) application.Analyzed user requirements to determine ERP system configuration and
customization.Provided ongoing ERP system supportpost implementation and Phase !I enhancements. Provided all administrative
data and assistanceto team, Business Managers,Director of Sales,Employees trainingmaterials aswell as Statistical Analys isas
required.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
 Established,maintained and coordinated domestic and international travel for team and business managers as required.
Maintained Central Calendar of events, Drivers,Flights,Vacation Schedules.
 Perform tasks associated with content, processes,and procedures associated with the corporateEnterprise Resourc e Planning
(ERP) system.
 Schedule routine ERP team meetings to obtain and/or communicate business requirements for implementation or post
implementation project action items,
 Provided guidanceon teams to define, design & implement, supportand test the solution through the system development
lifecycle.
 Authored, updated or initiated in the development of user trainingdocumentation for cross functional areas.
 Trained users to ensure effective knowledge transfer of the new solutions such thatadoption and valuerealization optimization.
 Documented requirement, initiated all testingphases of potential solutions and interfacewith integrated functional teams to
address potential impacts and data verification.
 Implemented changes to the system in accordancewith defined project timelines.

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 Participated in ChangeCommittee to ensure solutions weretransitioned smoothly through the change control process.
 Initiated all l training implementation sessionsand on- goingrefresher trainingsessions to address systemenhancements or
business requested solutions.
 Participated in the development and communication of departmental systems, SOPs,policies and procedures to meet
organizational standards,ISO Standards and KPI requirements.
 Establish AuditReports, Data Integrity preventive measures,
 Extensive Travel domestic and internationally as required for each respective implementation.
 Provided automated solutions to allowthe opportunity for KPI’s in time management and accuracy efficiency gains.
 Interacted with month end functional/year end members to execute, document and providetimely analysisto respective
business managers.
 October 1987 - February 2002:CUSTOMER SERVICE MANAGER/SALES SECRETARY and ADMINISTRATIVE ASSISTANT:
Ensured that the organization understood and adhere to its Internal and External customer’s requirements. Develop
customer servicepolicies and procedures for the organization and deal with personal inquiries fromcustomers.Daily
Interaction with respective Business Managers,CreditManger, Production Schedulers, Logistics Coordinators,Sales
Personnel,and cross functional Customer Service Representatives to provideand guarantee customer satisfaction atall
times. Coordinated with appropriatestaff for over 2000 Accounts for multi -million dollar sales divisions.
Duties and Responsibilities
 Solve and investigate on customer’s problems passed by the customer service assistantsand/or Sales forceand Business
Managers.
 Establish and maintain department calendars as well as Managers Calendar,Shows and exhibits,Travel arrangements and
sales meetings.
 Handleall complaints fromthe customers that involvemajor incidents concerning productquality issues,potential
OSHA/Hazmat requirements and potential Credit/Return process’s as resultof these matters.
 Visitcustomers for one to one serviceand develop forecastingprogram as well as complaints for feedback procedures for
the benefit of the customer.
 Providesolutions to customers who use the products and services of the organization. Research PricingInvoicingissues and
Credit Review concerns.
 Issues compensations or refunds to customers and maintains accurateand timely records of correspondence or discussions
with the customers.
 Supervisecustomer serviceteams and train staff relativeto all polices and services.
 Train employees for cross functional trainingacrossmultiplebusinessor productlines to promote strong knowledge base
for development within Customer Service and the organization.
 Manage integration of Customer Service procedures, trainingand resolutions through US and all International locationsto
ensure standardization of procedures and policies.
 Make regular visitsto outlyingcompany plants to address Customer Service, Scheduling, Logistics and forecastingneeds.
 Manage customer accounts on-line,setup and train customer servicestaff to take ownership of customer specific
forecasting,EDI, Kanban systems.
February 1986 – October 1987 CUSTOMER SERVICE SUPERVISOR, SALES SECRETARY, CUSTOMER SERVICE REPRESENTATIVE
and ADMINISTRATIVE ASSISTANT: Provided assistanceto the Business Managers for our Plastics/Vinyl and TPE business.
Supervised Customer Service representatives for all productlines.
 Submitted necessary documentation to outsidesales force based on Product Managers requirements, submitted
Laboratory Service requests to allowfor continued growth of product development.
 Assisted in schedulingof Regional and National Sales Meetings
 Documented all minutes of Management meetings, Sales Calls and Trip Reports
 Meet with Department Vice Presidents for each business to obtain Customer Service requirements, goals and objectives to
ensure we were all workingin samedirection.
 Work with in house IT department. Assisted in defining,testing, and implementing most Customer Service and Sales
Custom In House computer system to allowfor Customer Service/Schedulingand Quality Control integration and
automation.
 Managed Vacation and Travel Calendars,coordinated travel arrangements.

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PROFICIENCES and SKILLS:
 ERP System Development, Configuration,Design and,Implementation
 MicrosoftWindows Software,
 Access Database,
 Internet Website / Customer Website utilization
 Cognos Reporting Tool and Report Writing
 International knowledge of VAT requirements, Logistics and regulatory documentation.
 Lotus Notes Software tool.
 ISO Auditor
 Established,Maintained,Coordinated and communicated Central Travel Calendar for Team, Business Managers and
employees for domestic and international travel as well as vacation schedules. All Airlines and International Drivers aswel l.
Education: Charles E Shea High School,
RI ProvidenceChapter #17 Inc
APICS Association for Operations Management
APICS Strategic Management of Resources CPIM
APICS Execution and Control of Operations
APICS Master Planningof Resources
APICS Detailed Schedulingand Planning
BDP Logistics Logistics,International Laws and Requirement,
Global Transportation
Import/Export Logistics Regulatory and Security
Compliance
Computer School of RI Computer Programming
Executrain MicrosoftAccess 97
UNZ & CO International Document Requirement
Bryant College
Managing People
Center for Management Development
Essentials of Leadership Trainingand Development
ConflictManagement
BuildingHigh Performance Teams
TEKNOR APEX Company
Quality Action Team Leader and Member
Total Quality Management Committees
Team Workshops- Scheduling,Forecasting,ITCustom Software, Credit/Finance,Sales
Teams
Long DistanceTeam Buildingand Communications
DaleCarnegie Training Human Relationships and Communications
References: Cynthia Fiore-Financial BusinessManager 401-486-3428
Cheryl St.Germain – Quality Control/Assurance
401-241-2512 (p.m) 401-725-8000 ext 3616 (a.m)
DianeTootell – Executive AdministrativeAsst – 401-226-1712