Barbara B. Ford has over 15 years of experience in business process and operations analysis, marketing, communications, and project coordination. She has a track record of leading teams to exceed goals and implementing systems to improve processes, increase efficiency, and enhance customer service. Ford possesses strong leadership, analytical, and communication skills.

1. BARBARA B. FORD
Cell - (832) 633-9337 | Email - BarbaraBFord@gmail.com
www.linkedin.com/in/BarbaraBrownFord
Business Process & Operations Analyst | Marketing & Communications Specialist / Coordinator / Analyst
A pragmatic and motivational leader; known for an interactive leadership style that encourages others to take
ownership of goals and tasks,and motivates team productivity.Demonstrates strategic problem solving and analytical
skills with a passion for process implementation, process mapping and documentation, and continuous improvement.
Enjoys opportunities to simplify tasks and create systems and standards for consistent work processes and outputs.
Known for phenomenal customer servicewith internal and external client groups. Recognized for exceptional meeting,
planning, and facilitation skills, with an ability to effectively communicate with all organizational levels. Strong
interpersonal, communication (verbal and written), and presentation skills.
SPAN OF EXPERTISE
Process Improvement, Documentation & Implementation | Data/Cost Analysis, Maintenance & Reporting |
Job Cost Performance Analysis | Market Analysis & Forecast Reporting | Management | Change Management |
Critical Thinking | Problem Identification & Resolution | Team Development & Consensus Building |
Time Management | KPI Performance Tracking | Performance Optimization | Cost Estimation | Customer Service|
Event Planning | Corporate Communications | Survey/Poll Administration & Data Analysis
SOFTWARE
Microsoft Excel – Formulas & Pivot Tables | Microsoft Word | Microsoft PowerPoint |
Microsoft Publisher | Microsoft SharePoint | Microsoft Outlook | SAP
PROFESSIONAL EXPERIENCE
SULZER PUMPS US, INC., BROOKSHIRE, TEXAS 2008 – 2016
Cost Estimation & Manufacturing Engineering Manager 2013 – 2016
Led a team of 5 employees (Sr. Cost Estimators, Manuf. Engineer, & Manuf. Technologist) to successfully meet and
continuously exceed strategic and functional goals,contributing to the sales and operations goals of the vertical pump
product line.Responsiblefor monthly closeout cost analysis and reporting. Fostered team-building through the use of
peer-to-peer team training. Estimation team remotely located from majority of internal customers.
KEY ACCOMPLISHMENTS:
 Increased on time delivery of firmestimates by 42% to a 98% average through implementation of standard
costing methods.
 Decreased estimate cycletime by 2 days to an average 4-day turnaround thru implementation of standard costing
methods.
 Created standardized automated costing tools & enhanced Estimating tools to includefabrication calculators.
 Led team in continuous review of annual goals which increased achievement of departmental KPI’s.
 Active member of Operations Leadership Team, contributing to annual operations strategic X-matrix goals –
Operations Leadership Team took the business fromlosing $7Mannually to making a profit in 3 years.
 Actively managed departmental budget of $500k.
Marketing Technical Coordinator 2008 – 2013
Provided direct supportfor vertical pumps sales & management team. Prepared monthly Won & Lost Bid Analysis
reports and Market Level PriceAnalysis as required.Supported sales team with marketing literatureand maintained
marketing inventory levels within the N. America marketing store. Assisted Marketing & Communications Manager
with trade show and sales meeting coordination. Supported Marketing Manager & VP of Sales with marketing
presentations, data preparation, and marketing analysis.Worked closely with the Operations/ Estimating team to
facilitatecosttemplate creation,as well as,costing loads and updates.Trained Marketing Admin. Assistantand
Marketing Interns to perform duties as required.

2. KEY ACCOMPLISHMENTS:
 Created costing templates currently used to load vertical pump STARS program and used by Marketing, Sales &
Operations.
 Created market priceanalysis form& databaseused to draftmarket priceanalysis comparisons for sales team.
 Completed Sulzer PDI-1 NAM (Program for Development & Impact) Program – cross divisional leadership training
program, which included preparation of a projectspecifically designed to impactyour facility,location or division.
Project focused on evaluating the Market Level Pricefor Vertical Pumps.
REXNORD INDUSTRIES LLC, DEER PARK, TEXAS 2007 – 2008
Customer Service Representative & Buyer, Coupling Division
Fulfilled customer care functions for target gas compression accounts through order entry, processing and expediting,
and aided in billing dispute resolution. Facilitated sales functions through price quote preparation. Performed
procurement functions through raw material purchases, receiving and inventory control techniques. Coordinated
customer information requests between Engineering, Production and Customers. Facilitated inter-company
communications between Engineering, Purchasing and Production.
KEY ACCOMPLISHMENTS:
 Significantly increased customer satisfaction for 25 Target Gas Compression accounts through increased customer
accessibility and responsiveness.
 Increased customer satisfaction and enhanced communication for 7 Key Target Accounts through implementation
of weekly open order status report.
PARADIGM PLASTICS, HOUSTON, TEXAS 2005 – 2007
Customer Service Manager
Managed customer care functions, logistics management and procurement functions. Determined production
priorities and re-organized stock inventory programs. Facilitated sales functions through quoting and new customer
acquisition. Performed various A/R functions. Facilitated weekly senior management meetings and daily production
meetings. Prepared Sales and Commission reports. Trained and supervised Customer Service Team.
KEY ACCOMPLISHMENTS:
 Increased on time delivery through facilitation of daily production meetings and re-directing stocking inventory
programs.
 Decreased shipping costs through carrier selections re-evaluation.
ADDITIONAL EXPERIENCE
SULZER PUMPS US, INC., BROOKSHIRE, TX 2011 – 2013
Events Committee President
Organized, planned, and executed all corporate employee events for facility of 200+ employees, leading a committee
of 5-10 people. Solely responsible for all marketing, promotional and electronic communications, including, e-mails,
fliers, newsletters, invitations, and bulletin boards. Effectively managed an annual budget of $80k. Created and
administered biannual employee participation surveys utilizing SharePoint and Survey Monkey. Created and
maintained Events Committee SharePoint site. Facilitated quarterly progress meetings with upper management.
EDUCATION
Texas A&M University, College Station, TX
Mays Business School
Bachelors of Business Administration – Marketing
CIVIC INVOLVEMENT / ACTIVITIES
Sulzer Pumps Safety Team Leader 2013 – 2016
Sulzer Pumps ISO Internal Audit Team Member 2009 – 2016
President, WABC Community Orchestra 2014 – Present
Elliott Chandler Foundation Volunteer
Zeta Phi Beta Sorority, Inc.