Diana Vith is seeking an administrative or accounting position that utilizes her 20 years of experience in customer service, sales support, data entry, basic accounting, and administrative duties. She has a proven track record of providing excellent service and effectively managing projects and teams. Her background includes roles at Dex Media, Idearc Media, Verizon, and Accel Electric where she gained extensive experience in data entry, sales support, quality control, training, and financial reporting. She has strong analytical and problem-solving skills with proficiency in various software programs.

1. 7203 George Finger Rd
Arlington, TX 76002
Phone: 214-717-9435
E-mail: dmvith@gmail.com
Diana Vith
Objective A position that will utilize and expand my knowledge of administrative and/or accounting
duties.
Profile
 Highly accomplished with experience in customer service, sales support, data entry
and basic accounting.
 Seasoned professional, with an outstanding ability to support multiple simultaneous
projects.
 Results-oriented, strong analytical, reasoning, and problem solving skills
 Ability to function and contribute effectively as a team member
 Ability to work independently
 Excellent verbal and written communication skills
Work
experience
02/14 – Present Dex Media (formerly Supermedia LLC) DFW, TX -
Associate Digital Client Outreach
• Review and analysis of client’s online advertising
• Provide high level of quality service to clients
• Meet or exceed productivity and quality standards
• Effectively handle issues involving client’s Google listings
• Ensure accurate and detailed documentation to enhance the end to end
client experience
09/08 – 02/14 Dex Media (formerly SuperMedia LLC and Idearc Media) – Irving, TX
Division Assistant – Sales Support
 Review of sales paperwork for accuracy and compliance
 Assist and train Media Consultant’s on new and current processes
 Ability to process book close accounts quickly and efficiently due to time
constraints
 Data entry in VISION, Superview and VAST for MC’s
 Utilize strong written and verbal communications skills to effectively
communicate
02/06 – 9/08 Idearc Media/Verizon (formerly GTE) - DFW, TX
HR Compensation Specialist – Sales Support
 Experience with data entry for TrueComp, Remedy, VAST, Vision,
Peoplesoft, BIS and Microsoft applications.
 Review and analysis of sales compensation issues,
 Produced daily and monthly reports in excel and provided metrics analyses
on the number and type of sales compensation issues reported.
 Responsible for tracking, updating and maintaining incoming and open IR’s
(Incident Reports) to ensure all data is accurate and complete.
 Utilize strong written and verbal communications skills to effectively
communicate
1/2000 - 2/06 Verizon (formerly GTE) Coppell, TX
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2. Team Lead – Superpages.com
 Responsible for assisting in the supervision of a team of
ten plus internet consultants for Superpages.com
 Improved customer service for team based on client
feedback and call monitoring.
 Successfully handled and resolved all escalated issues.
 Monitored call quality and gave individual feedback to internet
consultants on areas of improvement
 Training on new products / promotions launched or changes in products,
procedures and policies.
 Evaluated and assessed training effectiveness through
call quality monitoring and periodic checks of orders
entered.
 Ensure the call observations scores met the defined
standards and based on evaluations, provided further
trainings, coaching to improve knowledge levels and call
quality ratings.
 Scheduled training for staff while maintaining optimum phone coverage.
 Department had achieved best overall customer service index scores;
minimal abandoned call rates (less than 5%).
 Ensured quality driven results for Verizon through significant team building,
communication and trust.
 Received Individual Excellence Award - October 2001
8/97 – 1/2000 Verizon (formerly GTE) Irving, TX
Publishing Coordinator
 Evaluated, implemented and documented procedures for the NYPS
(National Yellow Pages) function in Account Management to ensure
accurate and timely processing of NYPS revenue.
 Administer NYPS process to ensure proper reporting of
sales revenue. This process was later launched as the
model to train new employees in the NYPS revenue
reporting process. Systems used: LMS and VAST
1/97 – 4/01 Accel Electric, Inc. Irving, TX
Office Manager/Accountant (Part time)
 Ensured accurate accounting utilizing QuickBooks Pro
 Managed and processed expenses, receivables and tax forms in a timely
fashion
 Review and analyze invoices and balance sheets to detect any common
financial discrepancy; provide
financial information to field management and discuss any significant
discrepancies that affect operating results.
5/96 - 8/97 GTE Directories Corp. Irving, TX
Supervisor - Publishing
 Supervised staff of 6-8 employees
 Monitored processes including order processing, sales reporting and
compensation and quality control letters sent to external customers.
 Coordinated communications with Customer Service, Sales,
Marketing, and other internal departments.
 Involved in cross functional QIT’s (Quality Improvement
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3. Teams) designed to evaluate and improve or implement
efficient and quality processes.
01/88 - 5/96 GTE Directories Corp. Irving, TX
Sales Assistant – Account Management
 Ensured timely and accurate entry of customer contracts
as well as audited contracts to meet company policies.
 Recommended policy, procedure and system changes
 Investigated and resolved questions by sales on any related
customer or compensation issues.
Education Irving High School, Some College at UTA
Technical/
Software Skills
MS Word, MS Excel, MS PowerPoint, LMS/BARS, VISION, SalesForce, Internet,
QuickBooks Pro
Awards
received
2000 – People Award for a job well done and continuous support to the Account
Management team
2001 - Individual Excellence Award for extraordinary effort
and outstanding contributions to Verizon
2004 – Internal Departmental Award for Training of all new contractors
2006 – Internal Departmental Award for Extraordinary Customer Service
2007 – Recognition for contributions to Idearc Media- HR Compensation
Department
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