How Social Media is Transforming Customer Service and the Customer ExperienceParature, from Microsoft
With the downturn in the economy, should companies be spending on Customer Service? Unequivocally, yes. It's the number one initiative that directly affects a company's most valuable asset: customers.
What should companies invest in? Customer Service Social Media - It reduces operational costs and improves first call resolution, customer loyalty as well as provides a host of other benefits to marketing, sales, product development, and other critical departments. Companies that want to transform their relationships with customers need to move Social Media to the top of their priority list. It should be the number one customer service initiative in 2009. This talk will provide the basis for developing an ROI for social media and the customer service center.
Barriers to Retail Growth - And How to Overcome ThemSarah Mitchell
The retail industry has never been more complex. In a climate where retailers are deluged with data and technology, trying to make sense of disparate systems and home-grown solutions is almost impossible.
Increasingly, retail executives are under scrutiny about how their stores are displaying prices, promoting products and complying with a multitude of regulatory bodies.
All this adds up to unnecessary pressure for the retailer and, quite often, a less than fabulous customer experience. Removing these barriers to growth is simpler than you might think but it takes an outsourced service focused focused solely on helping you get closer to customers to achieve. Read on to find out more.
How Social Media is Transforming Customer Service and the Customer ExperienceParature, from Microsoft
With the downturn in the economy, should companies be spending on Customer Service? Unequivocally, yes. It's the number one initiative that directly affects a company's most valuable asset: customers.
What should companies invest in? Customer Service Social Media - It reduces operational costs and improves first call resolution, customer loyalty as well as provides a host of other benefits to marketing, sales, product development, and other critical departments. Companies that want to transform their relationships with customers need to move Social Media to the top of their priority list. It should be the number one customer service initiative in 2009. This talk will provide the basis for developing an ROI for social media and the customer service center.
Barriers to Retail Growth - And How to Overcome ThemSarah Mitchell
The retail industry has never been more complex. In a climate where retailers are deluged with data and technology, trying to make sense of disparate systems and home-grown solutions is almost impossible.
Increasingly, retail executives are under scrutiny about how their stores are displaying prices, promoting products and complying with a multitude of regulatory bodies.
All this adds up to unnecessary pressure for the retailer and, quite often, a less than fabulous customer experience. Removing these barriers to growth is simpler than you might think but it takes an outsourced service focused focused solely on helping you get closer to customers to achieve. Read on to find out more.
The IT Department now touches every corner of the organization and many times is responsible for the first touchpoint a customer has with your organization. No longer is IT a bunch of Geeks in the back room. Learn from Steve Bell, one of the foremost experts in the Lean IT world. This is a transcription of the Business901 podcast, Defining Lean IT with Steve Bell.
A survey was done by The CTO Forum Team with CIOs under four parameters in 20 enterprise technology categories to determine the MOST TRUSTED IT VENDORS for the year 2008. MAIA Intelligence won this award in Business Intelligence category. The results of the survey were carried in the December 2008 The CTO Forum magazine.
In this Issue:
- Synergy between Technology and Experience: An Interview with CNET Content Solution's VP, Sean Murphy
- TIE Kinetix new Partner Program: A Win-Win for Growth
- Capgemini chooses TIE EDI platform exclusively for retailers
- Newco Food Retail opted for TIE Kinetix tailor-made solution
The IT Department now touches every corner of the organization and many times is responsible for the first touchpoint a customer has with your organization. No longer is IT a bunch of Geeks in the back room. Learn from Steve Bell, one of the foremost experts in the Lean IT world. This is a transcription of the Business901 podcast, Defining Lean IT with Steve Bell.
A survey was done by The CTO Forum Team with CIOs under four parameters in 20 enterprise technology categories to determine the MOST TRUSTED IT VENDORS for the year 2008. MAIA Intelligence won this award in Business Intelligence category. The results of the survey were carried in the December 2008 The CTO Forum magazine.
In this Issue:
- Synergy between Technology and Experience: An Interview with CNET Content Solution's VP, Sean Murphy
- TIE Kinetix new Partner Program: A Win-Win for Growth
- Capgemini chooses TIE EDI platform exclusively for retailers
- Newco Food Retail opted for TIE Kinetix tailor-made solution
Content-Driven Commerce and its Impact on Digital TransformationPerficient, Inc.
Digital transformation requires evolution across all areas of the business in order to effectively engage customers at every touch point in the customer experience life cycle. Creating a great customer experience means focusing on all aspects of that experience from first touch through purchase and beyond.
eCommerce platforms continue to evolve and adapt as customers demand a more personalized buying experience. Join us as we highlight how the evolution of commerce solutions helps your digital transformation as you bridge the gap between digital marketing and the commerce experience.
In our webinar, our experts covered:
-The opportunities and benefits of blending content and commerce to optimize the customer experience
-How eCommerce platforms are evolving to enhance customer experience
-How to position your company to provide a compelling and integrated marketing and transactional customer experience
RevOps: Automating Revenue Operations to Drive Revenue GrowthJay C
What is RevOps? What's driving adoption? Why is it important? How can business leaders help their organizations "cross the chasm" and find new ways of growing revenue. Learn about RevOps and 2 customer case studies in Finance and Homebuilding industries.
How to Create a More Customer-Focused Commerce ModelPerficient, Inc.
As technology seeps into every corner of our daily lives, both consumers and B2B buyers readily turn to digital commerce to find exactly what they need. And, their expectations for companies to deliver top-notch experiences grow higher by the day. While some businesses have upped their game, others are struggling to respond and digitally transform to meet these expectations.
Guest speaker, Anjali Yakkundi, an analyst with Forrester, and Steve Gatto, Perficient Digital’s Commerce & DX specialist, delivered an informative session in which they explored three ways customer experiences are changing within commerce business models. They covered:
-The key factors to help transform your customer experience
-The importance of customer identity across all go-to-market strategies and channels
Podcasters and Advertisers Marketplace on BlockchainCygnet Infotech
Cygnet recommended an online marketplace for advertisers and podcasters on state-of-the-art blockchain technology. Blockchain and Smart Contracts specifically for futuristic marketplace where the supply & demand sides can engage in trusted trading transactions based on business rules in a decentralized manner.
Beatinfo is a Business Acceleration Company offering efficient and measurable outsourcing solutions in the domains of Inside Sales, Digital Marketing, On-demand Infrastructure solutions covering ODC and Staff augmentation and Finance and Accounting outsourcing for enterprises globally.
Beatinfo is more than just Business Process outsourcing. We provide you the expertise and skills to take your business off the ground to the higher stages of maturity. It doesn’t matter whether you are just starting your business, or you have been in operations for a long time. We promise to make your business and sales process consistent and revenue generating, ensuring a higher return-on-investment.
Just for MSPs: How to Create an Effective Marketing Plan that Delivers ResultsKaseya
In this 60 minute webinar, IT marketing veteran Robin Robins will show you how to create an effective MSP marketing plan. New MSP marketing tips you'll learn: How to start your marketing plan if you've never created one before What is the single most important question you need to answer about your business What are the critical numbers and percentages you'll need to know How to draft a marketing budget and what – and where – to spend How, when and what to look for when hiring a marketing manager How to use blended media to attract more clients (including web, social media, e-mail, direct mail, telemarketing and more) What are the secrets to IMPLEMENTATION – and keeping your campaigns on track
Sample Oral deck for proposal PresentationSowmak Bardhan
I have created a sample oral deck so that aspiring sales and presales managers can take a look and understand the framework to build a nice presentation on the solution/product demo to customers.
Webhomes, founded in 1994, provides outsourced IT management solutions & support that help our clients create, organize, manage and secure complex IT environments.
1. “TIE Kinetix enabled us to
streamline process, offer richer “TIE Kinetix is a very
content and helped us generate strong business partner.”
more online revenue.” CNET Content Solutions
T-Mobile
www.tiekinetix.com
2. About TIE Kinetix
TIE Kinetix TIE Kinetix
St. Paul , MN The Netherlands
United States
TIE Kinetix
TIE Kinetix France
Boston, MA
United States
TIE Kinetix
Australia
TIE Kinetix transforms the digital supply chain by providing total integrated
e-commerce solutions. These integrated e-commerce solutions maximize revenue
opportunities by minimizing the energy needed to market, sell and deliver online. Customers
and partners utilizing TIE Kinetix consistently benefit from innovative, field tested technology
and are able to remain focused on their core business. TIE Kinetix develops cloud and license
based solutions, and is backed with over 25 years of proven technology and awards.
TIE Kinetix is a publically traded company on the NYSE Euronext, and has offices in the United
States, the Netherlands, France and Australia.
3. Market, Sell and Deliver through the supply chain.
Orders
50%
Syndication
made easy with
TIE Kinetix
Your Business
Customers & Partners
4. Market with Content Syndication Solutions
content syndication e-commerce business integration
Solutions Results
Retail Channel Marketing CONTROL & TRACK Rich Content
Experiences on 3rd Party Websites
VAR Channel Marketing
BOOST Online Sales Through
Content Monetization
E-tailers
MAXIMIZE Lead Generation and
Brand Control Through Partners
INCREASE Bottom Line by
Monetizing Your Content
5. Sell with E-commerce Solutions
content syndication e-commerce business integration
Solutions Results
B2B and B2C Web Shops INCREASED Flexibility,
Efficiency and Profitability
Full Back Office
Integration FASTER Time to Market
with New Products
Multi-channel and
White-label E-commerce Marketing & Sales IN CONTROL
Solutions of the Business, not IT
6. Deliver with Business Integration Solutions
content syndication e-commerce business integration
Solutions Results
Managed Service for EDI PREDICTABLE Lower Costs
Remote Managed Services 24/7 Managed Solution
B2B Integration Software QUICK and TANGIBLE ROI
7. Understand your success, marketplace and
consumer behavior with analytics.
Real-time Analytics & Business Intelligence
8. We make technology perform so our
customers can focus on their core business.
Spotlight Customers
9. We help strategic partners achieve global
success with a local presence.
Spotlight Partners
10. 99.1% Customer Satisfaction
“As a company, TIE Kinetix has
been great with rapid response
“It enriches our online portfolio
to many activities. Very
and allows us to provide an even
little red tape, with a great
better experience for the customer
commitment to making things
at the right moment with the right
happen, which is critical.”
information.”
Sanjay Kumar, Vice President
Martijn van der Neut, Online Publisher
Communications & Media Industry
Sanoma Media
Progress Software
“I often find myself saying ‘thank goodness for TIE Kinetix’.
The solutions just work, which is one of the highest
compliments you can pay to a vendor.”
Michael Zahner, IT Director
Streamlight
11. Over 25 Years of Proven Technology
“TIE Kinetix enabled us to streamline
process, offer richer content and helped
“You have an edge over
us generate more online revenue.”
your competition, and it’s
in having that outstanding Tessel Jarigsma, Director of Internet & New Media
support team. With other T-Mobile
service providers you
don’t receive the same
level of support that TIE
brings. That’s a real value
to Zippo.” “TIE Kinetix is a key component that
enables us to have a competitive
Russel Safran, Sr. Systems Analyst market presence.”
Zippo
Sean Murphy, Vice President and General Manager
CNET Content Solutions
12. “TIE Kinetix’s
content syndication
solutions have become
an absolutely critical
vehicle for launching
Siemens campaigns and new
solutions in the channel.”
Adrian Honey,
Director of Global Indirect Channel
Marketing at Siemens Enterprise
Communications
13. Content Syndication Reference Case
Siemens Enterprise Communications
In 2001, Siemens introduced the TIE Kinetix Content Syndication and
Channel Marketing solutions in the Netherlands. After receiving multiple
awards and seeing the success of the solution, Siemens globalized their
channel marketing and partner programs with TIE Kinetix in 2008. Siemens is
still a strong customer and continues to use the solution today.
Challenge
Channel partners needed a better way to generate leads, nurture
prospects and increase sales.
Enablement of marketing materials and time-to-market through channel
partners was too slow.
Siemens had very limited control of branding and solution information
throughout partners.
Channel partners did not have the time and resources to stay up-to-date
with the latest solutions and campaigns in the market.
14. Solution
Real-time content updates on partners’ websites in over 15 languages
Automated co-branding of marketing content such as emails, brochures,
datasheets and whitepapers for partners’ sales and marketing activities
Web-based emailing system for partners to send out pre-built email
campaigns tied directly to syndicated landing pages on partner websites
Real-time reporting on partners’ content, campaigns, emails, leads, etc
Automated lead generation campaigns
Increased organic search engine ranking for an identified key phrase
Integrated social media throughout partners
15. Results
Increased
100% Increase
in Consistency of Branding and Messaging
55% Increase 50% Higher
in Marketing Activities Chance of Closing Leads
199
Partners
30% Increase 20% Increase Out of 200 Did
in Lead Generation in Organic Search Not Need
with Channel Partners Ranking Campaign
Assistance
16. “TIE Kinetix enabled
us to streamline process,
offer richer content and
helped us generate more
online revenue.”
Tessel Jarigsma
Director of Internet & New Media
T-Mobile
17. E-commerce Reference Case
T-Mobile
T-Mobile has replaced its previous e-commerce solution with TIE Kinetix.
By outsourcing its entire platform, T-Mobile achieves an optimal balance
between technological possibilities and the ever-changing demands of the
business. The flexibility of the TIE Kinetix E-commerce Solution enables a
faster time-to-market, far more freedom with online marketing campaigns
and the agility to maximize online sales.
Challenge
“We needed a solution that offered the flexibility to quickly and easily
meet the ever-changing, on–demand needs of the industry. Second, it no
longer made sense for us to incur all of the development cost to customize
a solution when there were excellent solutions on the market developed by
vendors who knew far more about the subject than we do,” Tessel Jarigsma,
Senior Vice President for Internet and New Media at T-Mobile.
18. Solution
Cloud-based e-commerce solution
Simple frontend e-commerce processes
More streamlined backend e-commerce processes
Easier management of marketing campaigns
Richer content experience (i.e. customer reviews, rich media)
Cross selling capabilities
Back office integration
Seasoned e-commerce team aided strategy before, during and after
implementation
20. “TIE Kinetix has years of
experience in supporting
e-commerce requirements in
the retail and manufacturing
industry.”
Carmel Hirth
Director of IT
Clopay
21. Business Integration Reference Case
Clopay
Industrial door leader Clopay needed a more efficient way of managing their
EDI applications. They found the day-to-day operation of an in-house EDI
program intensive and expensive. Maintaining updated trading partner EDI
versions, training and retaining qualified technical resources, and purchasing
EDI software costly and unmanageable.
Challenge
Needed to outsource all of its EDI translation, mapping development and
enhancements, new trading partner set ups, daily reconciliation, error
troubleshooting and communications
Needed a seamless implementation for their trading partners
Needed to set up a reconciliation process ensuring the accuracy of all
inbound and outbound transactions
22. Solution
Complete managed service for EDI
Predicable, cost effective solution
Domestic customer service with a 99.1% customer satisfaction rating
Fast migration from old solution to new managed service
A scalable solution that shifts when Clopay’s demands fluctuate
A seasoned team of integration experts constantly monitoring 24/7
A Business Integration Platform with 10 + years of quality and stability
Global data centers with SAS 70 Type II certification
23. Results
Improved Reduced
IT by Achieving Internal Costs
More with Less
Resources Trading Partner
Set Up by 75%
Internal Business
Applications $80,000 in cost saving
the first year of
Thousand transactions service
per month without
error
24. Thank you for your interest in TIE Kinetix
If you are interested in any of the cases
or solutions mentioned above, don’t
hesitate to contact us. If you’re not
ready to chat, feel free to learn more
on our website.
Web: www.tiekinetix.com
E-mail: info@tiekinetix.com
North America: + 1-800-624-6354
Europe: + 31-20-658-90-00
Asia: + 61-41-185-8810