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TIC-TOC: How to Manage Critical Events and Return to Work After a Pandemic with Everbridge
- 2. © Everbridge, Inc. Confidential & Proprietary. 2 We provide enterprise software applications to improve organizational response for critical events to help Everbridge Keep People Safe and Businesses Running. Faster.
- 3. ASSETS People • Employees • Travelers • Expatriates • Visitors Buildings/Facilities Supply Chain • Supply Routes • Suppliers IT Systems Reputation/Brand RISKEVENTS Internal • Workplace/Safety • System Failures • Disruptions/Process Failures • Fraud/Theft External • Weather/Natural Disasters • Terrorism/Civil Unrest • Disease/Hazmat • Crime • Cyber attacks What Makes a Bad Thing a Critical Event? CRITICAL EVENT
- 4. Most Common Critical Events
- 5. When a critical event occurs… Increased Business & Employee Impact Increased Time to Resolve Is that event important to us? • Where is it? • What are the impacts? • Is it a reliable source? Activate Plan? • Find the plan? • Notify & account for constituents? • Keep executives informed? Who is impacted? • Campus employees? • Travelers? Visitors? • Branch Offices? • Manufacturing? After Action Reports? • Audit trails? • Response Improvements?
- 6. When a critical event occurs… Minimize Impact Accelerate Time to Resolve Know early Know the impact Respond Quickly Know how you did
- 7. © Everbridge, Inc. Confidential & Proprietary. 7 Event Communication to Critical Event Management Company Founded 2002-2011 • Aware • SmartGIS • Matrix Mass Notification 2012 • Everbridge Suite launched • Leader in Gartner Magic Quadrant Safety Connection 2016 • Safety Connection launched • EVBG IPO Visual Command Center 2017 • Crisis Commander acquisition • IDV Software acquisition Nixle 2015 • Community Engagement & Secure Messaging launched • DHS SAFETY Certification IT Alerting • Vocal acquisition • New European data centers • Leader in Gartner Magic Quadrant 20142013 • Incident Management launched • IPAWS integration Incident Management Population Alerting 2018 • UMS acquisition • Respond acquisition • PlanetRisk acquisition • FedRAMP Certified Crisis Management 2019 • Crisis Management launched • Mission Mode acquisition • NC4 acquisition • ISO 27001 Certified
- 8. © Everbridge, Inc. Confidential & Proprietary. 8 EVERBRIDGE OPEN SECURITY & DATA PRIVACY CONTACT & ASSET MGMT SCALABILITY & RELIABILITY REPORTING & ANALYTICS SELF SERVICE ADMIN LOCATION SERVICES MOBILE SERVICES GLOBAL COMMS & COLLABORATION EVERBRIDGE PLATFORM Security & Risk I Line of Business l Information Technology CRO CSO COO CHRO CFO CIO CISO LIFE SAFETY OPERATIONAL CORRELATION ORCHESTRATION 360for MOBILITYfor SAFETY & CONTINUITY
- 9. ASSESS Events LOCATE Impacted People and Assets ACT ANALYZE Performance Initiate and Manage Response
- 11. Assess: Alert, Context , and Reference Risk Data Sources AIRPORT WEATHER CCTV SOCIAL MEDIA MAP IMAGERY TRAFFIC COUNTRY RISK PROFILE NIXLE ADVISORY CONTEXT TRANSPORTATION LAW ENFORCEMENT GEOGRAPHY BANKING/ FINANCIAL EMERGENCY MANAGEMENT EDUCATIONENERGY WATER CONSUMER ATTRACTIONS CHEMICALS REFERENCEALERT EARTHQUAKE AMBER ALERT GANGS DRUG INTERDICTION AVIATION INCIDENT TERROR FIRE FLOOD BORDER SECURITY FOOD & DRUG INCIDENT ACTIVISM HAZMAT OUTBREAKHURRICANE VOLCANO SYSTEM WARNING WILDFIRES WINTER INCIDENT TORNADO TWITTER INCIDENT CYBERIT OUTAGE PUBLIC CRISES CLINICAL DISCHARGE SUPPLY CHAIN PRODUCT RECALL IT TICKET SYSTEM ALERT
- 12. Boil Water Advisory Food Advisory Homeland Security Advisory Meteorological Advisory Planned Event Planned Protest Planned Strike Public Health Advisory Public Safety Advisory Supply Chain Disruption Terrorism Advisory Travel Advisory Advisory Armed Clash Bank Robbery Bomb Threat Civil Unrest Coup Curfew Disturbance Explosion Explosive Device Hostage Situation Insurgent Attack Military Operation Officer-Involved Shooting Planned Protest Police Activity Protest Rally Riot Robbery School Lock Down Shooting Stabbing Stampede Suspicious Device Suspicious Package Violent Crime Biohazard Chemical Spill Explosive Materials Fuel Spill Fumes Hazmat Response Natural Gas Leak Oil Spill Radioactive Material Unknown Substance Hazmat Cargo Transportation Strike Civil Service Strike Energy Sector Strike General Strike Industrial Strike Medical Services Strike Mine Workers Strike Port Strike Aviation Worker Strike Public Transportation Strike Labor 1- Alarm Fire 2- Alarm Fire 3- Alarm Fire 4- Alarm Fire 5- Alarm Fire 6- Alarm Fire Brush Fire Electrical Fire Explosion High Rise Fire Industrial Fire Maritime Fire Structure Fire Train Fire Vehicle Fire Wildfire FireSecurity Bridge Collapse Building Collapse Dam Collapse Mine Incident Partial Collapse Structure Collapse Tunnel Collapse Unsafe Structure Structural Atmospheric/Space Avalanche Earthquake Landslide Sinkhole Tsunami Volcano Geophysical Air Travel Delay Aircraft Fire Aircraft Incident Airspace Restriction Airliner Crash Airport Closure Plane Crash Emergency Landing Helicopter Crash Aviation Infrastructure Disease Outbreak Public Health Quarantine Health Blizzard Flooding Hurricane Ice Storm Storm Tornado Tropical Cyclone Tropical Storm Meteorological Border Closure Maritime Incident Motor Vehicle Accident Port Closure Public Transportation Disruption Roadway Closure Train Accident Train Derailment Waterway Closure Transportation Bio-Terrorism Bombing Chemical Terrorism Advisory Nuclear Device Radiological Terrorist Attack Terrorism Comprehensive, All Hazard Coverage – 142 Incident Types Fuel Disruption Network Outage Power Outage Product Stoppage Rolling Blackout Sewage Problem Telecom Outage Water Main Break Water Outage Other Evacuation ?
- 13. You Choose Distance You can set distance by severity + Severity Level Incident Type(s) + Highly Granular Alerting Profiles for Assets
- 15. Dorian • 15M + messages sent • Special Reports • Hyper-local Alerts
- 16. STATIC MANUAL LAST KNOWN EXPECTED Aggregate Location Data from Multiple Sources MOBILE AWARE Everbridge mobile app check-ins ACCESS AWARE LAST KNOWN LOCATIONS WEARABLES for SOS & Safe Corridor MANUAL LOCATIONS MANUAL UPDATE of Locations • Muster points • Safety Check calls EXPECTED LOCATIONS OFFICE 365 SCHEDULE AWARE TRAVEL AWARE TRAVELMANAGEMENT SERVICES TRAVELITINERARY AGGREGATOR
- 18. NON-EMERGENCY EMERGENCY! LOCATE: Two Way Communications
- 19. Locate: “Wearables Easy access to SOS Panic Button
- 21. ACT: Earthquake A magnitude 7.2 earthquake strikes the greater Costa Mesa, CA area
- 22. ACT: Automate Response • Activate a Plan including documents and images • Assign & Track Tasks • Report issues and send pictures • Notify victims and stakeholders LAUNCH CRITICAL EVENT 7.2 EARTHQUAKE STRIKES , COSTA MESA, CA An earthquake with preliminary magnitude of 7.2 has struck 43 miles north of Tokyo. Initial reports show there is significant damage with likely causalities. ACTIVATE PLAN EARTHQUAKE JAPAN PLAN 7.2 EARTHQUAKE STRIKES TOKYO, JAPAN
- 27. I’m OK AUTOMATICALLY SEND THE MESSAGE EVALUATE RESPONSES PRESCRIBE ACTION AS NEEDED “An earthquake has impacted your area !” Wellness Check I need help! Pending ACT: Automate Wellness Check
- 28. 40+ Delivery Methods & Publishing Options Multiple contact selectionsMultiple methods per recipient Everbridge ENS: Flexibility & Reach Individuals Groups Rules Map
- 30. ANALYZE: Drive Continuous Improvement TEAM PERFORMANCEAAR OPERATIONAL RESPONSEBENCHMARKS DETAILED NOTIFICATION ANALYSIS
- 31. ANALYZE: Automated Situation Reports + All activity is logged and available in real time + All details are available in the situation report
- 32. After the event is over, you can evaluate various aspects of your performance. All activities in Everbridge are logged, and important data – like commentary on preparation and metrics on your message delivery times and response rates – can help you identify any gaps in your process. ANALYZE: Measure Response Trends
- 33. ASSESS Events LOCATE Impacted People and Assets ACT Initiate and Manage Response ANALYZE Performance
- 34. Everbridge Critical Event Management
- 35. Information Technology Supply Chain Employee Life Safety Business Continuity With CEM… • Hospitality chain kept more hotels open during Hurricane Irma • Food retailer was able to staff stores during a natural disaster • Tech company now ensures all staff safe within 15 minutes • Oil exploration company now operates in 3 riskier geographies because they can keep people safer • Auto Co eliminated downtime from supply chain disruptions costing $20K per minute • Pharmacy chain able to avoid supply chain disruptions and ensure insulin gets to patients • US restaurant chain reduced system downtime to recover $3M • Telco provider cut response time from 30 minutes to 5 to improve customer service
- 36. Everbridge Platform: HighAvailability, Scale, Redundancy & Secure Transactional Availability / “First Responder Grade” HIGH AVAILABILITY & SCALABILITY 15 data centers, flexible capacity, and full stack redundancy MULTIPLE LIVE SUPPORT TEAMS Global live support team with 24x7x365 tier 1 and tier 2 staffing and live operator service REDUNDANCY ACROSS MAJOR MODALITIES Multiple SMS and voice providers vetted to ensure no downstream inter-dependencies, optimized for local delivery SMS REDUNDANT NOC’S Two geographically distributed NOC’s staffed 24x7x365 LEADING SECURITY & COMPLIANCE Multiple certifications confirmed by accredited 3rd party auditors
- 39. Everbridge Public Warning Multi-modal approach to protecting population featuring Location-Based SMS
- 40. Unique IP Leverages telco infrastructure to anonymously locate all people in an area without predefined databases based on their connection to cell towers
- 41. Most Common Alternatives Cell Broadcast + One-way blast messages to all phones in an area + Requires newer phones or re-configuration Mobile Application + Requires download
- 43. Reach Visitors and Tourists Automatically detect nationality based on SIM card and tailor messages by language
- 44. Unique Follow-Up Messaging Capability Send follow-up messages or corrections
- 45. Traveler Alert System Locate and communicate with nationals traveling abroad
- 46. Questions