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TIC-TOC: Using employee satisfaction to drive customer satisfaction with Olumo and Brandon Knight
- 2. Agenda Why: • Why Olumo and Why Now Testimonial • Richard Murray - Telarus How it Works • Understand the Product (focus on COVID-19 Free Campaign) • Live Demo How to Sell • Target Market: • ROI: • Competition: • Pricing Game Plan • Take Action Today Olumo Channel Resources • Channel
- 4. Why Olumo WHY NOW: Companies that survive and thrive going forward will make understanding their employee's physical and emotional well-being their number one cause over the next 60-90 days. Our Purpose is to connect organizations to their people
- 5. Telarus Testimonial At the beginning of the COVID-19 season, while most hotels were reducing all non- essential software, Western States Lodging doubled down on Olumo to provide emotional safety and support to their 3,200+ employees. They anonymously responded to hundreds of live comments every single day in an effort to achieve their goal as an employee-first brand.
- 6. You can’t fix what you don’t understand
- 7. How it Works 1-2 questions per week via Text or Email Conversations Not Surveys The Numbers The Why Scale based questions provide numeric scores. Olumo’s Engage creates 2-way conversations that deliver deep insights and Understanding of the root cause. Responses are Anonymous “One Thing”
- 8. • Cost of hiring a new employee including the advertising, interviewing, screening, and hiring. • Cost of onboarding a new person, including training and management time. • Lost productivity—it may take a new employee one to two years to reach the productivity of an existing person. 16% • Lost engagement—other employees who see high turnover tend to disengage and lose productivity. • Customer service and errors—new employees take longer and are often less adept at solving problems. • Training cost—for example, over two to three years, a business likely invests 10 to 20 percent of an employee's salary or more in training • Cultural impact—whenever someone leaves, others take time to ask why. 2019 was 75.76% Employee Turnover – 2350 x $ 1,800.00 = $ 4,230,000.00 ROI – Western States Case Study
- 9. LIVE DEMO
- 11. Partners to LOOK FOR: • People Companies - Focused on Culture and engaging with their people • Highly Competitive Industries: Software and technology companies. • Higher Average Compensation- More costly to loose employees • Companies with high Turnover: Call Centers • Multiple Locations • Remote Employees • Brands – looking to deliver a consistent experience Size: • 50 Employees or Larger • Sweet Spot 150- 5000 Avoid: • Furloughed Employees or shut down due to COVID-19 • Industrial/Manufacturing Target Market
- 12. IT HR Executives Primary Contacts • Chief Human Resources Officer - CHRO • Director Of HR • Chief People Officer - CPO • Chief Experience Officer • CEO • CIO • Partner • CPO • Chief Technology Officer • Director of IT • Operations • Call Center Managers
- 13. COMPETITION Olumo competes against employee engagement and analytics firms such as Glint, Marcorva, Waggl, Qualtrics, and Emplify. These competitors are traditional survey tools. Advantages: • Conversations – Not Surveys • Consistent Live Data on 42 Metrics • Time to deliver – Minutes not Months • Lower Pricing None of our competitors offer their solutions through the channel.
- 14. Game Plan • Custom URL • Promote Via Social Media • Promote Via Email • Promote Via Webinar • Promote Via Individual Product Demos A way for partners to Take Action Today
- 15. Custom Tracking URL https://www.olumo.com/covid- 19?utm_source=newsletter&utm_medium=email&utm_campaign=ap Game Plan Send Email Request to Telarus@Olumo.com Subject: COVID-19 Tracking URL
- 16. Game Plan Promote Via Social Media • See Olumo Provided Social Media Posts Social Media
- 17. Game Plan Promote Via Email • See Olumo Provided Email Templates Email
- 18. Game Plan Promote Via Webinar • Schedule a Webinar with Olumo Webinar
- 19. Game Plan Promote Via Individual Product Demos • Schedule a personal demo with your clients Product Demos
- 20. How to Introduce Today Are you concerned with how COVID-19 is impacting your clients? Do you know how COVID-19 is impacting your clients? We have a new tool to help you engage with your clients to help them understand how COVID-19 is impacting their people. What do you know about Human Analytics? Do your clients still do annual surveys? Who do you know that works in HR?
- 21. How to Introduce Today Do you know any People Companies? Do you have clients that are experiencing high attrition rates? How are you helping your clients address the impact of COVID-19 on their people? How are your clients engaging with their people now that they are working from home? Did you know that we have onboarded a new Human Analytics company called Olumo?
Editor's Notes
- As I meet with Executives and HR teams their biggest concern is how to attract, and retain their people. Todays workforce is different, and organization are having to shift heir mindset to focus on people. They are competing for talent just like they are competing for customers. They are recognizing the need to focus on creating a Workplace Experience that people want to be a part of.
- About 10 years ago Google ’s self struggling with retention and specifically with women. That is when they decided to take a different approach. They changed their HR team in to a People analytics team and focused on using feedback or human data to solve their problems. In short they gathered extensive feedback which taught them what the problem was, They gained a deep understanding. Once they had that they took intentional action to address the problem and they cut the churn rate by 50% saving millions of dollars. So how can you use Human Data to make the right decisions within your company. You could create a people analytics team and hire data scientists and Organizational phycologists or you can press the easy button and turn on Olumo.
- One thing: Summit County - Cities and counties struggle to attract people based on the pay scale. Asked how they could improve. Response came back that loosing Tenor was significant issues. They changed to provide matching tenor from a similar position and dramatically increased hiring.
- Story 1: Qualtrics : Story 2: Google People Operations Women leaving the organization Story 3: Summit County Hiring Allowed them to transfer their Tenyor
- Olumo Basic & COVID 19 are completely FREE. Olumo X is $5-7.00 Per employee Per month.