Sourabh Santra has over 15 years of experience in hotel operations and management. He has held roles such as General Manager, Operations Manager, Front Office Manager, and Assistant Front Office Manager. He has strong skills in strategic planning, operations, client servicing, personnel management, training, and supply chain management. Currently, he is seeking new opportunities as a General Manager, with experience managing hotels in Raipur, Chhattisgarh, India.

1. SOURABH SANTRA
Sourabh.santra@mail.com
+91 94255 16694
CAREER OUTLINE:
• Over 15 years of experience in operations, front office, client servicing,
quality, guest relation etc.
• Experienced in planning, supervising and managing the entire operations
including resource planning, procurement, maintainance of inventory levels
and upgrading the organization in all aspects.
• Having the ability to create and update all type of plans.
• Maintaining team performance to spirit up the energy level of the members
of the organization and also to design and implement training programs for
bringing keen customer focus.
ORGANISATIONS:
GENERAL MANAGER -(since 2008)
THE AMBASSADOR INN,RAIPUR
QUEENS CLUB OF INDIA,RAIPUR
HOTEL SUDHA REGENCY, RAIPUR
SHIVA GROUP OF HOTELS,BILASPUR
• STRATEGIC PLANNING:-Forecasting sales, planning and
implementing policies/strategies for accomplishing growth and profitability
norms.
• OPERATIONS:-Developing and implementing procedures, control
systems for maintaining hygiene and sanitation at its highest standards.
Leading efforts for streamlining processes and generating cost savings in
operations.
Ensure profitability of operations and supervise all aspects of kitchen
management including menu-planning, monitoring food production to
ensure compliance with quality and hygiene standards

2. Co-ordinate with operating staff for up keeping the organization in perfect
working order.
• CLIENT SERVICING:-Ensuring high quality services, resulting in
customer delight and optimum resource utilization for best service quality.
Ensuring maximum customer satisfaction by closely interacting with in-
house potential guests to understand their requirements and customizing the
product and services accordingly.
Delivering high-value services to upscale clients for exalting their
satisfaction levels.
• PERSONNEL MANAGEMENT/TRAINING:-
Staffing, Recruitment, Performance review and Appraisal.
Handling operational functions like staff briefing, creating the duty roster,
shift management.
Imparting appropriate training on service excellence and team work.
Organizing and conducting practical and theoretical training programs, to
enhance skills and motivational levels.
• SUPPLY CHAIN MANAGEMENT:-Interfacing with vendors for all
requisitions, re-stocking and inventory according to set standards.
Handling the procurement of necessary equipment for the various
departments.
Effective inventory planning for raw materials and spares, based on
business requirements and utilization forecasts.
OPERATION MANAGER -(2007 to 2008)
HOTEL SUDHA REGENCY, RAIPUR
• Developing and implementing procedures, control systems for maintaining
hygiene and sanitation at its highest standards.
• Leading efforts for streamlining processes and generating cost savings in
operations.
• Ensure profitability of operations and supervise all aspects of kitchen
management including menu-planning, monitoring food production to
ensure compliance with quality and hygiene standards
• Co-ordinate with operating staff for up keeping the organization in perfect
working order.
FRONT OFFICE MANAGER- (2005 to 2007)
HOTEL SUDHA REGENCY, Raipur
HOTEL ASHISH INTERNATIONAL, Bhilai
• Responsible for smooth functioning of front & back office.

3. • Dealing with guest relation (request, suggestion & complaints).
ASST.FRONT OFFICE MANAGER- (2004 to 2005)
HOTEL GRAND ARJUN, Raipur
• Briefing the staff accordingly
• Presenting the staff at their best grooming
• Upgrading the service at it’s best in the segment
FRONT OFFICE EXECUTIVE- (2003 to 2004)
HOTEL PRIYA, Raipur
• Attending the guest sincerely
• Assisting in duty implementation
PUBLIC RELATION OFFICER- (2002 to 2003)
RADIANT PUBLIC SCHOOL, Raipur
• Developing the ambience accordingly the staff, students and guest
simultaneously to achieve the best.
• Upgrading the service standards at it’s height.
• Effective leadership to run the organization smoothly, sorting out sub-
ordinates grievances at personal level to establish the organization at its
best appearance.
EDUCATION:
• I.S.C.(Commerce)
• Diploma in Hotel & Catering Management.
• Knowledge of Computers (MS office, Various Hotel Softwares)
PERSONAL SUMMARY:
• Date of Birth:15-10-1976 (fifteenth October nineteen seventy six)
• Nationality: Indian
• Mother Tongue: Bengali
• Languages Known: English, Hindi, Bengali, Oriya
• Marital Status: Married
• Eye sight: wearing -0.75 glass

4. • Height: 5’8”
• Appearance: Satisfactory
• Correspondence address: Dam Road,
New Market,
Bacheli-CG-494553