1. Virtual walkthroughs using technology like Trekwireless can impact customer service expectations by providing an immersive visual experience that is close to reality, influencing customer decisions and raising expectations. 2. Hospitality operations like hotel rooms, events spaces, bars, and restaurants can benefit from virtual walkthroughs by increasing direct and indirect sales and providing a unique service that differentiates them. 3. Hotels can integrate services outside of the property, like partnerships with stores, museums, and restaurants, to promote these locations and provide an expanded virtual experience for customers.

1. Virtual Walk Throughs - by TrekwirelessByMiguel SANCHES TAVARESMBA 2A04/17/2011

2. Summary1. What will be the Impact on customer service expectations?2. What types of hospitality operations will benefit and how?3. What types of services or benefits currently OUTSIDE of a property can be integrated into presented capabilities?4. How can a hotel use the capabilities to create digital differentiation - and thus a competitive advantage?5. What impressed you the most about the particular topic that you selected?

3. 1. What will be the Impact on customer service expectations?Find as much information as possibleLook at visual experience close to realityImagine its future events thanks to thatUnique service He will be more exigentDecrease bad hotel’s impressionGreat tool to influence customers final decision

4. 2. What types of hospitality operations will benefit?RoomEvents (Seminar, banqueting…) BarRestaurant

5. HowIncrease direct and indirect salesService differentiationPromoting the events venues to its maximum potentialVirtual tour viewed in any devices

6. 3. What types of services or benefits currently OUTSIDE of a property can be integrated into presented capabilities?Hoteliers can create an imaginary and virtual hotel stay experience for internet users.Partnership with some stores, museums, restaurants, theaters and so on… to promote their services = win win position = increase sales and brand awareness.

7. 4. How can a hotel use the capabilities to create digital differentiation and thus a competitive advantage?Provide unique experience by offering unique hotel’s services.Promote hotel’s strengths.Allow customers to share their experienceCreate customer’s addiction toward the virtual tourBe creative in using trekwireless technologyEngage clients by gathering their ideas in order to improve the virtual tour

8. 5. What impressed you the most about the particular topic that you selected?Visual experience close to the realityAccess to additional information Real visit of different hotel’s areaCustomers are in charge of the virtual tourThe image’s quality Easy and fun to usePossibility to have an virtual experience