The document outlines the steps in the marketing research (MR) process including formulating the problem, determining the research design, field work, data processing, analysis, and reporting. It discusses types of MR such as quantitative and qualitative. Uses of MR include filling knowledge gaps, concept exploration, and assessing comprehension. Limitations include subjectivity and biases. Research design involves determining information needs, instruments, sampling plans, and types like exploratory, descriptive, experimental, historical, and simulation. Data collection methods and analysis techniques are also covered.