What makes an essential intranet?<br />James Robertson, Step Two Designs<br />Email: jamesr@steptwo.com.auTwitter: @s2d_ja...
We’re aiming our sights too low, making things “easier” rather than “great”<br />
Is your intranet: terrible,OK orgreat?<br />
Essential- adjective<br />absolutely necessary, indispensable <br />of the utmost importance<br />
Three life stages for intranets<br />
AD-HOC<br />New intranets still finding their feet; or sites that have grown organically over time<br />
AD-HOC<br />USEFUL<br />New intranets still finding their feet; or sites that have grown organically over time<br />Intran...
AD-HOC<br />USEFUL<br />ESSENTIAL<br />New intranets still finding their feet; or sites that have grown organically over t...
AD-HOC<br />WHAT?<br />What should the intranet do? What do we need it for?<br />
AD-HOC<br />USEFUL<br />WHAT?<br />HOW?<br />What should the intranet do? What do we need it for?<br />How to design the i...
AD-HOC<br />USEFUL<br />ESSENTIAL<br />WHAT?<br />HOW?<br />WHY?<br />What should the intranet do? What do we need it for?...
Measuring success<br />
AD-HOC<br />Success measure:<br />ADOPTION<br />
AD-HOC<br />USEFUL<br />Success measure:<br />Success measure:<br />ADOPTION<br />USAGE<br />
AD-HOC<br />USEFUL<br />ESSENTIAL<br />Success measure:<br />Success measure:<br />Success measure:<br />ADOPTION<br />USA...
AD-HOC<br />
AD-HOC<br />USEFUL<br />ESSENTIAL<br />
Business impact<br />
From useful to essential<br />
Provide trusted information<br />USEFUL<br />BAT<br />
Provide trusted information<br />ESSENTIAL<br />Scottrade<br />
Streamline business processes<br />USEFUL<br />CRS Australia<br />
Streamline business processes<br />ESSENTIAL<br />Airways NZ<br />
Enhance collaboration<br />USEFUL<br />Transfield Services<br />
Enhance collaboration<br />ESSENTIAL<br />Sabre<br />
Support culture and staff development<br />USEFUL<br />GE<br />
Support culture and staff development<br />ESSENTIAL<br />Fiat<br />
Foster innovation<br />USEFUL<br />AXA UK<br />
Foster innovation<br />ESSENTIAL<br />AEP<br />
Enhance service delivery<br />USEFUL<br />Porirua City Council<br />
Enhance service delivery<br />ESSENTIAL<br />British Airways<br />
Take action<br />
Spend time with operational, field and frontline staff<br />Seek out pain points and opportunities<br />
Foster the right conversations<br />Get the right people in  the room, and explore the right topics<br />
Build your IT and development capacity<br />Most business solutions involve a technology component<br />
Deliver 100% solutions<br />Take the extra steps needed to ensure the full business benefits are delivered<br />
James Robertson, Step Two Designs<br />Email: jamesr@steptwo.com.au<br />Twitter: @s2d_jamesr<br />Website: www.steptwo.co...
Is your intranetessential?<br />
At your tables, talk about the one idea you’ll take away from Intranets2011<br />
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What makes an essential intranet?

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Closing keynote by James Robertson at Intranets2011 (Sydney, May 11-13). Outlines three "life stages" for intranets, and shows what "essential" intranets look like.

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What makes an essential intranet?

  1. 1. What makes an essential intranet?<br />James Robertson, Step Two Designs<br />Email: jamesr@steptwo.com.auTwitter: @s2d_jamesr<br />
  2. 2.
  3. 3.
  4. 4. We’re aiming our sights too low, making things “easier” rather than “great”<br />
  5. 5. Is your intranet: terrible,OK orgreat?<br />
  6. 6. Essential- adjective<br />absolutely necessary, indispensable <br />of the utmost importance<br />
  7. 7. Three life stages for intranets<br />
  8. 8. AD-HOC<br />New intranets still finding their feet; or sites that have grown organically over time<br />
  9. 9. AD-HOC<br />USEFUL<br />New intranets still finding their feet; or sites that have grown organically over time<br />Intranets providing content and news; can’t turn off, but taken for granted<br />
  10. 10. AD-HOC<br />USEFUL<br />ESSENTIAL<br />New intranets still finding their feet; or sites that have grown organically over time<br />Intranets providing needed content and news; taken for granted by staff<br />Intranets that underpin day-to-day work of staff; support core business and service delivery<br />
  11. 11. AD-HOC<br />WHAT?<br />What should the intranet do? What do we need it for?<br />
  12. 12. AD-HOC<br />USEFUL<br />WHAT?<br />HOW?<br />What should the intranet do? What do we need it for?<br />How to design the intranet? How do we keep content up to date?<br />
  13. 13. AD-HOC<br />USEFUL<br />ESSENTIAL<br />WHAT?<br />HOW?<br />WHY?<br />What should the intranet do? What do we need it for?<br />How to design the intranet? How do we keep content up to date?<br />Why have an intranet? What are the business benefits it will deliver?<br />
  14. 14. Measuring success<br />
  15. 15. AD-HOC<br />Success measure:<br />ADOPTION<br />
  16. 16. AD-HOC<br />USEFUL<br />Success measure:<br />Success measure:<br />ADOPTION<br />USAGE<br />
  17. 17. AD-HOC<br />USEFUL<br />ESSENTIAL<br />Success measure:<br />Success measure:<br />Success measure:<br />ADOPTION<br />USAGE<br />IMPACT<br />
  18. 18. AD-HOC<br />
  19. 19. AD-HOC<br />USEFUL<br />ESSENTIAL<br />
  20. 20. Business impact<br />
  21. 21.
  22. 22. From useful to essential<br />
  23. 23. Provide trusted information<br />USEFUL<br />BAT<br />
  24. 24. Provide trusted information<br />ESSENTIAL<br />Scottrade<br />
  25. 25. Streamline business processes<br />USEFUL<br />CRS Australia<br />
  26. 26. Streamline business processes<br />ESSENTIAL<br />Airways NZ<br />
  27. 27. Enhance collaboration<br />USEFUL<br />Transfield Services<br />
  28. 28. Enhance collaboration<br />ESSENTIAL<br />Sabre<br />
  29. 29. Support culture and staff development<br />USEFUL<br />GE<br />
  30. 30. Support culture and staff development<br />ESSENTIAL<br />Fiat<br />
  31. 31. Foster innovation<br />USEFUL<br />AXA UK<br />
  32. 32. Foster innovation<br />ESSENTIAL<br />AEP<br />
  33. 33. Enhance service delivery<br />USEFUL<br />Porirua City Council<br />
  34. 34. Enhance service delivery<br />ESSENTIAL<br />British Airways<br />
  35. 35. Take action<br />
  36. 36. Spend time with operational, field and frontline staff<br />Seek out pain points and opportunities<br />
  37. 37. Foster the right conversations<br />Get the right people in the room, and explore the right topics<br />
  38. 38. Build your IT and development capacity<br />Most business solutions involve a technology component<br />
  39. 39. Deliver 100% solutions<br />Take the extra steps needed to ensure the full business benefits are delivered<br />
  40. 40. James Robertson, Step Two Designs<br />Email: jamesr@steptwo.com.au<br />Twitter: @s2d_jamesr<br />Website: www.steptwo.com.au<br />Blog: www.steptwo.com.au/columntwo<br />Articles: www.steptwo.com.au/subscribe<br />
  41. 41. Is your intranetessential?<br />
  42. 42. At your tables, talk about the one idea you’ll take away from Intranets2011<br />

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