DEX: the way ahead (keynote at IntraTeam Event in Copenhagen, March 2020)
Mar. 4, 2020•0 likes•680 views
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Technology
Digital employee experience (DEX) is providing a strategic approach to delivering a better experience for staff, beyond just providing new tools. This keynote by James Robertson shares the story so far, the current state of DEX, and the way ahead.
3. We are all on a journey of
digital transformation
4. How do we deliver simplicity,
not just new functionality?
5. www.steptwo.com.au
Hi, I’m James
Robertson!
I’m the founder of Step Two
(www.steptwo.com.au), a specialist
intranet and digital workplace firm
headquartered in Australia.
We help organisations establish and
sustain modern digital workplaces,
and to deliver a great digital
employee experiences.
I’ve been in this space for 24 years.
10. I’m not afraid of using the
“i word”
@james_steptwo intranet
11. Modern intranets play an
important role in organisations,
delivering key services, and
providing an enterprise front door
@james_steptwo
12. www.steptwo.com.au
04
Collaboration
& social
Connecting staff
with each other,
and helping them
to work together
better.
05
Activity
The intranet as a
place for doing
things, not just
reading things.
02
Comms
A rich internal
communication
channel that
reaches all staff.
03
Culture
Celebrating the
current culture of
the organisation,
and supporting
culture change.
01
Content
A repository for
information, at
both corporate
and business-unit
levels.
Five purposes of intranets
21. A digital workplace consists of the
set of tools, platforms and
environments for work.
@james_steptwo
22. A great digital workplace consists
of a holistic set of tools, platforms
and environments for work,
delivered in a coherent, usable
and productive way.
@james_steptwo
29. Digital employee experience (#DEX)
is the sum total of the digital
interactions between a staff
member and their organisation.
Definition v1
30. Digital employee experience (#DEX)
is the sum total of the digital
interactions within the work
environment.
@james_steptwo
Definition v2
www.steptwo.com.au/papers/what-is-digital-employee-experience
32. SUPER POWER (1 of 5):
Passion
DEX gives senior leaders
something they can be
passionate about.
#DEX
37. say DEX is extremely or
very important
42%
EXTREMELY OR VERY IMPORTANT SOMEWHAT NOT SO OR NOT UNSURE
2020:
39%
2019:
38. At what levels within organisations
is DEX being led?
STRONGLY
Centrally/
top down
Within individual
business units
By staff/
bottom up
0 25 50 75 100
SOMEWHAT
NOT AT ALL
UNSURE
40%54%
75%
Step Two DEX survey
2019/2020
39. How ready are organisations
across three aspects?
VERY OR MOSTLY READY
People
Process
Technology
0 25 50 75 100
SOMEWHAT READY
NOT READY
UNSURE
46%
27-30%
15% Step Two DEX survey
2019/2020
40. Step Two DEX survey
2019/2020
www.steptwo.com.au/DEX-survey