1.
DEX: the way ahead
James Robertson @ IntraTeam Event (Copenhagen, March 2020)

2.
Anna

3.
We are all on a journey of
digital transformation

4.
How do we deliver simplicity,
not just new functionality?

5.
www.steptwo.com.au
Hi, I’m James
Robertson!
I’m the founder of Step Two
(www.steptwo.com.au), a specialist
intranet and digital workplace firm
headquartered in Australia.
We help organisations establish and
sustain modern digital workplaces,
and to deliver a great digital
employee experiences.
I’ve been in this space for 24 years.

6.
DEX:
the story so far…

7.
Modern intranet Digital workplace Digital employee
experience (DEX)

8.
Modern intranet Digital workplace Digital employee
experience (DEX)

9.
I’m not afraid of using the
“i word”
@james_steptwo intranet

10.
Modern intranets play an
important role in organisations,
delivering key services, and
providing an enterprise front door
@james_steptwo

11.
www.steptwo.com.au
04
Collaboration
& social
Connecting staff
with each other,
and helping them
to work together
better.
05
Activity
The intranet as a
place for doing
things, not just
reading things.
02
Comms
A rich internal
communication
channel that
reaches all staff.
03
Culture
Celebrating the
current culture of
the organisation,
and supporting
culture change.
01
Content
A repository for
information, at
both corporate
and business-unit
levels.
Five purposes of intranets

12.
www.steptwo.com.au
Collaboration
& social
ActivityComms CultureContent

13.
www.steptwo.com.au
Collaboration
& social
ActivityComms CultureContent

14.
www.steptwo.com.au
Collaboration
& social
ActivityComms CultureContent

15.
www.steptwo.com.au
Collaboration
& social
ActivityComms CultureContent

16.
BankofRussia
All Award winners: www.steptwo.com.au/iia

17.
BankofRussia
All Award winners: www.steptwo.com.au/iia

18.
BankofRussia
All Award winners: www.steptwo.com.au/iia

19.
Modern intranet Digital workplace Digital employee
experience (DEX)

20.
A digital workplace consists of the
set of tools, platforms and
environments for work.
@james_steptwo

21.
A great digital workplace consists
of a holistic set of tools, platforms
and environments for work,
delivered in a coherent, usable
and productive way.
@james_steptwo

22.
OnPointSolutions

23.
Swisscom

24.
Swisscom

25.
Swisscom
All Step Two Award winners: www.steptwo.com.au/iia

26.
Modern intranet Digital workplace Digital employee
experience (DEX)

27.
Digital employee experience (#DEX)
is the sum total of the digital
interactions between a staff
member and their organisation.
Definition v1

28.
Digital employee experience (#DEX)
is the sum total of the digital
interactions within the work
environment.
@james_steptwo
Definition v2
www.steptwo.com.au/papers/what-is-digital-employee-experience

29.
SUPER POWER (1 of 5):
Passion
DEX gives senior leaders
something they can be
passionate about.
#DEX

30.
DEX:
where we are
today…

31.
How it all fits together…
Intranet
Digital workplace
Digital employee
experience (DEX)
www.steptwo.com.au

32.
Step Two DEX survey
2018/2019
The ‘state of the nation’ for
digital employee experience
www.steptwo.com.au/DEX-survey
2019/2020

33.
of organisations have a
definition for DEX
16%
YES NO UNSURE
2020:
11%
2019:

34.
say DEX is extremely or
very important
42%
EXTREMELY OR VERY IMPORTANT SOMEWHAT NOT SO OR NOT UNSURE
2020:
39%
2019:

35.
At what levels within organisations
is DEX being led?
STRONGLY
Centrally/
top down
Within individual
business units
By staff/
bottom up
0 25 50 75 100
SOMEWHAT
NOT AT ALL
UNSURE
40%54%
75%
Step Two DEX survey
2019/2020

36.
How ready are organisations
across three aspects?
VERY OR MOSTLY READY
People
Process
Technology
0 25 50 75 100
SOMEWHAT READY
NOT READY
UNSURE
46%
27-30%
15% Step Two DEX survey
2019/2020

37.
Step Two DEX survey
2019/2020
www.steptwo.com.au/DEX-survey

38.
LibertyMutual
All Award winners: www.steptwo.com.au/iia

39.
WellsFargo
All Award winners: www.steptwo.com.au/iia

40.
DEX:
the journey
ahead…

41.
CulturalPhysical
Digital
Employee experience (EX)
@james_steptwo

42.
DEX ➜ CX
@james_steptwo
www.steptwo.com.au/papers/dex-cx

43.
www.steptwo.com.au/papers/how-to-create-a-great-digital-employee-experience-dex

44.
A DEX vision is best
described in stories
@james_steptwo

45.
Anna

46.
© 2018 Step Two (www.steptwo.com.au), all rights reserved
Diane has worked at the hospital for over twelve
years in a number of roles and is now a Nursing
Unit Manager (NUM) in the Surgical High
Dependency Unit.
Diane is a highly trained clinician and very good
at what she does. She is a new manager and
has lots of additional administrative tasks to
take care of. To date Diane’s career has focused
on taking care of patients, but these days she
finds herself looking after a large team of nurses
and the additional tasks that go along with
being a NUM.
A day in the life
Although Diane
doesn’t consider
herself tech savvy, she
spends a lot of time on
her mobile phone
primarily for texting and also
using Facebook to keep up
with the family, some who are interstate.
She also uses her phone to take and share
photos, especially on occasions such as when
she recently went on holidays to Hawaii.

47.
© 2018 Step Two (www.steptwo.com.au), all rights reserved
A day in the life
On the way to work Diane checks what she has on for the
day. Whereas before she would have never dreamed of
starting work before stepping into the hospital,
she now finds it gives her a real sense of
satisfaction to get on top of things using
her phone before her shift has even begun.
She wants to check the days roster, so
taps to open the intranet. Diane likes that
her unit’s roster is one tap away from
the intranet’s homepage. She opens the
roster and sees that Joan – one of the nurses
in her team, has had to cancel her shift. Diane
thinks ‘no problem’ as she jumps to the district
collaboration platform and quickly sends a group chat
message to her team asking if anyone would be available
to fill-in.
While waiting for a response, Diane looks to see what else
is happening in the district. On the intranet’s homepage
she notices that the REACH (Recognise, Engage,
Act, Call and Help) policy has been updated.
Having time while waiting on the bus, Diane
opens the updated policy and
understands what has changed and
potential impacts on her team.
With the bus just about to arrive, Diane
receives a response from Brad – a member
of her team, saying that he’ll take on the shift
that Joan cancelled. Diane takes note to
update the roster accordingly once she’s got into
Westmead for the day’s work.

48.
© 2018 Step Two (www.steptwo.com.au), all rights reserved
Arriving at the hospital at 7.00am, Diane jumps onto her
desktop to update the roster, changing Joan’s shift to
Brad. Using her mobile phone, she messages Brad to
confirm. Happy that most of the day’s rostering issues
are quickly out of the way, Diane has time to start
reviewing the EMR and patient flow.
By 10.30am Diane has a quick team meeting. She notes
the updated REACH policy that she read while travelling
to work. As the meeting concludes one of her team
members references a new staff video she saw on the
intranet. It was from the CE, announcing a new staff
wellbeing initiative – a topic they’d discussed
numerous times amongst themselves. Diane thinks to
herself that it’d be great to view the video when she gets
the chance.
A day in the life
During her rounds, Diane comes across a patient that
needs to be booked into the outpatient clinic. Using her
mobile phone, Diane opens the district intranet, taps the
search function and types ‘outpatient’. Immediately the
outpatient clinic service appears in the results with a
link to common processes. She selects the “Book an
outpatient” process and fills out the
required details in the electronic
form. The booking is
confirmed on submission
and Diane informs the
patient of the details.
Diane returns to her desk
and finalises some updates
to patient details in the EMR.

49.
Modern intranet Digital workplace Digital employee
experience (DEX)

50.
Soak up everything to come
over the next two days

51.
You are at the forefront of creating
digital employee experiences

52.
Dream big, but
deliver often!

53.
Thank you!
James Robertson, Step Two
www.steptwo.com.au
jamesr@steptwo.com.au
Twitter: @james_steptwo