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DEX: the way ahead (keynote at IntraTeam Event in Copenhagen, March 2020)
Digital employee experience (DEX) is providing a strategic approach to delivering a better experience for staff, beyond just providing new tools. This keynote by James Robertson shares the story so far, the current state of DEX, and the way ahead.
Digital employee experience (DEX) is providing a strategic approach to delivering a better experience for staff, beyond just providing new tools. This keynote by James Robertson shares the story so far, the current state of DEX, and the way ahead.
3.
We are all on a journey of
digital transformation
4.
How do we deliver simplicity,
not just new functionality?
5.
www.steptwo.com.au
Hi, I’m James
Robertson!
I’m the founder of Step Two
(www.steptwo.com.au), a specialist
intranet and digital workplace firm
headquartered in Australia.
We help organisations establish and
sustain modern digital workplaces,
and to deliver a great digital
employee experiences.
I’ve been in this space for 24 years.
7.
Modern intranet Digital workplace Digital employee
experience (DEX)
8.
Modern intranet Digital workplace Digital employee
experience (DEX)
9.
I’m not afraid of using the
“i word”
@james_steptwo intranet
10.
Modern intranets play an
important role in organisations,
delivering key services, and
providing an enterprise front door
@james_steptwo
11.
www.steptwo.com.au
04
Collaboration
& social
Connecting staff
with each other,
and helping them
to work together
better.
05
Activity
The intranet as a
place for doing
things, not just
reading things.
02
Comms
A rich internal
communication
channel that
reaches all staff.
03
Culture
Celebrating the
current culture of
the organisation,
and supporting
culture change.
01
Content
A repository for
information, at
both corporate
and business-unit
levels.
Five purposes of intranets
12.
www.steptwo.com.au
Collaboration
& social
ActivityComms CultureContent
13.
www.steptwo.com.au
Collaboration
& social
ActivityComms CultureContent
14.
www.steptwo.com.au
Collaboration
& social
ActivityComms CultureContent
15.
www.steptwo.com.au
Collaboration
& social
ActivityComms CultureContent
16.
BankofRussia
All Award winners: www.steptwo.com.au/iia
17.
BankofRussia
All Award winners: www.steptwo.com.au/iia
18.
BankofRussia
All Award winners: www.steptwo.com.au/iia
19.
Modern intranet Digital workplace Digital employee
experience (DEX)
20.
A digital workplace consists of the
set of tools, platforms and
environments for work.
@james_steptwo
21.
A great digital workplace consists
of a holistic set of tools, platforms
and environments for work,
delivered in a coherent, usable
and productive way.
@james_steptwo
25.
Swisscom
All Step Two Award winners: www.steptwo.com.au/iia
26.
Modern intranet Digital workplace Digital employee
experience (DEX)
27.
Digital employee experience (#DEX)
is the sum total of the digital
interactions between a staff
member and their organisation.
Definition v1
28.
Digital employee experience (#DEX)
is the sum total of the digital
interactions within the work
environment.
@james_steptwo
Definition v2
www.steptwo.com.au/papers/what-is-digital-employee-experience
29.
SUPER POWER (1 of 5):
Passion
DEX gives senior leaders
something they can be
passionate about.
#DEX
31.
How it all fits together…
Intranet
Digital workplace
Digital employee
experience (DEX)
www.steptwo.com.au
32.
Step Two DEX survey
2018/2019
The ‘state of the nation’ for
digital employee experience
www.steptwo.com.au/DEX-survey
2019/2020
33.
of organisations have a
definition for DEX
16%
YES NO UNSURE
2020:
11%
2019:
34.
say DEX is extremely or
very important
42%
EXTREMELY OR VERY IMPORTANT SOMEWHAT NOT SO OR NOT UNSURE
2020:
39%
2019:
35.
At what levels within organisations
is DEX being led?
STRONGLY
Centrally/
top down
Within individual
business units
By staff/
bottom up
0 25 50 75 100
SOMEWHAT
NOT AT ALL
UNSURE
40%54%
75%
Step Two DEX survey
2019/2020
36.
How ready are organisations
across three aspects?
VERY OR MOSTLY READY
People
Process
Technology
0 25 50 75 100
SOMEWHAT READY
NOT READY
UNSURE
46%
27-30%
15% Step Two DEX survey
2019/2020
37.
Step Two DEX survey
2019/2020
www.steptwo.com.au/DEX-survey
38.
LibertyMutual
All Award winners: www.steptwo.com.au/iia
39.
WellsFargo
All Award winners: www.steptwo.com.au/iia