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No More Pet Projects

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Tom Walton, Gary Green and Clement Pickering of Infinity Works spoke about techniques to guide your organisation to deliver value quicker and more closely aligned to your business strategies.

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No More Pet Projects

  1. 1. No More Pet Projects!
  2. 2. Infinity Works Consulting In order of appearance… • Clem Pickering, Principal Consultant • Tom Walton, Director • Gary Green, Principal Consultant
  3. 3. The solution can be the problem!
  4. 4. IT Finance Business Owners Marketing Customer Services The Business Change PMO BA Delivery Dev Test Architecture h/w s/w Service Sec Plat Infra App Supp The solution can be the problem! Handoffs! Functional silos are dysfunctional!
  5. 5. IT Finance Business Owners Marketing Customer Services The Business Change PMO BA Delivery Dev Test Architecture h/w s/w Service Sec Plat Infra App Supp The solution can be the problem! A part of IT wakes up! Let’s do agile!
  6. 6. IT Finance Business Owners Marketing Customer Services The Business Change PMO BA Delivery Dev Test Architecture h/w s/w Service Sec Plat Infra App Supp The solution can be the problem! Engagement improves! Let’s do agile!
  7. 7. IT Finance Business Owners Marketing Customer Services The Business Change PMO BA Delivery Dev Test Architecture h/w s/w Service Sec Plat Infra App Supp The solution can be the problem! Feedback becomes quicker! I think you mean DevOps Let’s do agile!
  8. 8. IT Finance Business Owners Marketing Customer Services The Business PMO BA Delivery Dev TestArchitecture Operations Sec Plat Infra App Supp The solution can be the problem! Delivery expectations become aligned! Let’s do DevOps!
  9. 9. IT Finance Product Owners Marketing Customer Services The Business Delivery Product B Operations Sec Plat Infra App Supp The solution can be the problem! IT & “The Business” get closer! Product CProduct A Product E Product FProduct D “The Business”
  10. 10. IT Finance Product Owners Marketing Customer Services The Business Delivery Operations Sec Infra The solution can be the problem! Further refinements are made! Product C “The Business” Product BProduct A Product FProduct EProduct D Platform Engineering and Application Support merge in
  11. 11. “The Business” Finance, Marketing, Product, Customer Service and IT The solution can be the problem! The End Goal! Product CProduct A Product B Product D Product E Product F Most companies will not achieve this (and probably don’t want to)
  12. 12. So How Can “The solution be the problem”? To embrace DevOps practices and patterns IT will have made major organisational, process, technology, people and financial changes. • Have business functions evolved at the same pace? • Have you reached the “real” goal yet? • Do you know your users? • What makes them happy?
  13. 13. Do you know your users?
  14. 14. Do you know your users? Product Owner Product Team Customer Services Marketing Finance Users aren’t your stakeholders…. What do your users need? Communication Communication Communication Communication (by proxy) Users Commun
  15. 15. Do you know your users? What internal data have you been collecting to understand your users? What do they like, what fell flat, why? Competitors and partners – What they doing? And Why? What’s the happening in the wider marketplace and within your specific industry? What Political, Economic, Social, Technological, Legal and Environmental factors which need to be considered? All of the above help to define the competitive landscape for your company which helps to visualise the opportunities available Do you know your current position? Competitive Landscape
  16. 16. Interlude: A Quiz! • Born 1948; grew up in England • Married twice • 2 children • Successful in business • Wealthy • Spends the winter in the Alps • Likes dogs
  17. 17. Do you know your users? Have you met your users? Virtual or real-life! Example taken from HSCIC - Identity Access Management Personas
  18. 18. Do you know your users? • Key Partners • Key Activities • Key resources • Value Propositions • Relationships • Channels • Customer Segments • Cost Structure • Revenue Streams Business Model Canvas Do you have a business model canvas?
  19. 19. Do you know your users? Extended Product Team PersonasCompetitive Landscape Business Model Canvas An extended team should include Marketing, Finance, CS etc You have the information, so what’s next? Help to build the right thing!
  20. 20. Help to build the right thing
  21. 21. Help to build the right thing Vision, Mission, Objectives, Strategies and Tactics (VMOST) Weighted Shortest Job First (WSJF) 2 techniques: A strategic framework to visual business change A method to quickly prioritise your backlog (by value)
  22. 22. Help to build the right thing - VMOST VMOST Framework I want to work in a place where…. We will reach that place by…. We will measure our success by… We will focus on… We will do… . . . . . A cyclical process
  23. 23. Help to build the right thing - VMOST VisionMissionObjectivesStrategies Tactics (inscope) Tactics (descoped) Aplacewherewewant tobe... Howweregoingtoget there(anumber of missions) Howweknowwegot there(KPIs) Areas of focus Changes Points Changes Points Changes Points Changes Points Changes Points Changes Points Changes Points Changes Points Changes Points Changes Points Changes Points Changes Points Changes Points Changes Points Changes Points Changes Points Changes Points Cost: xx Benefit: xx Cost: xx Benefit: xx nd Change Marketing / Comm. Change Process / Org Change Product Change Technology Change 30 Estimated cost of Change (Points) s e
  24. 24. Help to build the right thing - VMOST Belief: Tactics: Blogger Tactics: Google+ Tactics: Google Docs Vision: Our visionisaplacewheretheworldhasaccesstoclearlysortedandrelevant information. Dataisalreadycollatedandtransformedintoinformationreadyfor consumptioninnewandexcitingwaysaroundtheworld –not just therichcountries. Informationisalsonolonger drivenbyhistorical occurrences.Whilst dataobtainedfrompast eventsisstill important,it istransformedandutilisedtoassist current andfuturehumanneeds. Thenext periodof worldchangewill be built onorganisedand availableinformation Tactics: Google Drive Tactics: You Tube Mission: Changehow organisationsinteract withinformation. Mission: Useinformationto facilitatecommunication andideasharingbetween people Mission: IntegrateInformation& Knowledgeintoeveryday life Strategy: Focuson traditional e-communication methods Tactics: GMail Tactics: Android Phones Tactics: Google Translate Objective: 1:3adultstoassociateonline sharing&collaborationwith Googlebrandsby2015 Objective: Handle40%of theworlds personalcommunications within3years Strategy: Focuson Broadcast capabilities Strategy: FocusonPeer to Peer Sharing ExampleVMOST for Google
  25. 25. Help to build the right thing - VMOST VisionMissionObjectivesStrategies Tactics (inscope) Tactics (descoped) Our vision is a place where the world has access to clearly sorted and relevant information. Data is already collated and transformed into Information ready for consumption in new and exciting ways around the world – not just the rich countries. Information is also no longer driven by historical occurrences. Whilst data obtained from past events is still important it is transformed and utilised to assist current and future human needs. Use information to facilitate communication and idea sharing between people Change Marketing / Comm. Change Process / Org Change Product Change 1:3 adults to associate online sharing & collaboration with Google brands by 2015 Technology Change Focus on Idea Broadcast capabilities Focus on traditional e-communication methods TV Superbowl Ad Google Translate Google + Blogger Youtube Focus on Peer to Peer Sharing Google Docs Google Drive 30 Estimated cost of Change (Points) 30 30 3050 25 10 We handle 40% of the worlds personal communications within 3 years Integrate Information & Knowledge into everyday life Change how organisations interact with information. Gmail 30 Google Earth 20 Google Maps Glass Focus on wearable technology Focus on the world around us Google Wear OS Google Weather App Google Analytics Street view Focus on obtaining information Google Keywords Focus on mobile access Nexus 5 Nexus 6P Android M Google Calendar Google Apps Google Keep Focus on office tools & software 40 20 30 50 70 30 45 40 30 80 20 45 20 33% increase in interactions outside of the office environment by 2020 Wifi Partners 40% increase in Hardware sales by 2017 30 Blogger 10 Blogger 10 There’s a visualised plan, so how do we order the backlogs? WSJF!
  26. 26. Help to build the right thing - WSJF
  27. 27. Help to build the right thing - WSJF SizeBusiness Value Risk Reduction Time Criticality CoD - Cost of Delay
  28. 28. Help to build the right thing - WSJF WSJF Business Value Time Criticality RR/OE Job Size EPIC BV TC RR/OE CoD SIZE WSJF Feature D Feature B Feature A Feature E Feature C
  29. 29. Help to build the right thing - WSJF WSJF Business Value Time Criticality RR/OE Job Size EPIC BV TC RR/OE CoD SIZE WSJF Feature D 5 Feature B 2 Feature A 1 Feature E 8 Feature C 3
  30. 30. Help to build the right thing - WSJF WSJF Business Value Time Criticality RR/OE Job Size EPIC BV TC RR/OE CoD SIZE WSJF Feature D 5 3 Feature B 2 1 Feature A 1 2 Feature E 8 8 Feature C 3 5
  31. 31. Help to build the right thing - WSJF WSJF Business Value Time Criticality RR/OE Job Size EPIC BV TC RR/OE CoD SIZE WSJF Feature D 5 3 2 Feature B 2 1 5 Feature A 1 2 8 Feature E 8 8 1 Feature C 3 5 3
  32. 32. Help to build the right thing - WSJF WSJF Business Value Time Criticality RR/OE Job Size EPIC BV TC RR/OE CoD SIZE WSJF Feature D 5 3 2 10 Feature B 2 1 5 8 Feature A 1 2 8 11 Feature E 8 8 1 17 Feature C 3 5 3 11
  33. 33. Help to build the right thing - WSJF WSJF Business Value Time Criticality RR/OE Job Size EPIC BV TC RR/OE CoD SIZE WSJF Feature D 5 3 2 10 1 Feature B 2 1 5 8 2 Feature A 1 2 8 11 3 Feature E 8 8 1 17 5 Feature C 3 5 3 11 8
  34. 34. Help to build the right thing - WSJF WSJF Business Value Time Criticality RR/OE Job Size EPIC BV TC RR/OE CoD SIZE WSJF Feature D 5 3 2 10 1 10.0 Feature B 2 1 5 8 2 4.0 Feature A 1 2 8 11 3 3.7 Feature E 8 8 1 17 5 3.4 Feature C 3 5 3 11 8 1.4
  35. 35. Help to build the right thing - WSJF
  36. 36. WSJF – An alternative Approach BV Score 1 2 3 5 8 13 21 Value £K <=1 10 50 100 250 500 >=1000 TC Score 1 2 3 5 8 13 21 Needed 18m+ <12m <9m <6m <3m <1m Now RR Score 1 2 3 5 8 13 21 Risk None Some improvements to supportability / stability / maintainability Many improvements to supportability / stability / maintainability Removes major blockers to future value Future Value £k <=2 20 100 200 500 1000 >=2000
  37. 37. Thanks

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