Slide deck from AAM Annual Meeting in 2015: Digital Storytelling: The Dream, the Team, the Results
Media and Technology track
Tuesday, April 28, 2015
Museums can deepen audience engagement through effective storytelling. Delivering content has never been easier, due to digital interfaces and personal, portable technologies. Without a strong interpretive strategy and the right tools to craft and share our stories, we may be missing opportunities. Join this panel of experts as they describe real-world projects, share results that show the impact of digital storytelling on engagement, and demonstrate a new, free storytelling software.
Learner Outcomes
1. Attendees will learn about interpretive strategy methods and the project team approach to create and share engaging stories on digital platforms.
2. Attendees will learn about combining rapid prototyping methods with formal evaluations to create digital storytelling that delights audiences.
3. Attendees will learn how to download and use a free (open source) set of storytelling software tools developed by the Minneapolis Institute of Arts.
Copy of slide deck presented at the AAM MuseumExpo on Monday, April 27 at the Technology Innovation Stage
The Minneapolis Institute of Arts (MIA) has created an open source toolset for crafting and sharing engaging digital stories. “Griot”, a West African term for wise story-teller. The interpretive software is in use at the MIA, branded as ArtStories: http://artstories.artsmia.org ArtStories are available on tablet devices provided in the galleries, and for those using their own devices. The tools includes authoring content, presenting stories, and tiling & annotating images to enhance zooming, panning, and highlighting details.
This session will describe the development of the tools, demonstrate the software in action, discuss the results of a formal audience evaluation, and its impact on museum visitors.
Our challenge: how to build a new tool to write and conceptualize non-linear stories in a way that directors, storytellers, designers and developers can understand and use for their work.
Notre but: construire un outil d’aide à la conception interactive utile à tous les acteurs d’un projet non linéaire -- réalisateurs, scénaristes, designers, développeurs et producteurs.
http://www.davduf.net/storytools-un-outil-d-aide-a-l-ecriture
Presentation from the Minnesota Council of Nonprofits conference, April 12, 2016. Topics: Storytelling in an art museum, audience engagement, open source software, The TDX Project, iterative development, evaluation.
Slide deck from presentation to Minneapolis Institute of Art. August 11, 2016. Updates about digital technology at Mia, including Mia Journeys, Overheard, ArtStories, TDX Project, artsmia.org and coming attractions.
Join Brian Pichman of the Evolve Project on an adventure of laughs, thrills, and an opportunity to experiment and build with some of the latest and greatest gadgets in the market place. This workshop will guide you through the whys and hows of building environments that allow creativity through the use of innovative technology. At the end of this session, you will be building circuits, programming robots, and more, during this jam packed information and hands on session. There will be something for everyone at this event and will leave you with new ideas that you can implement the very next day in your library.
Copy of slide deck presented at the AAM MuseumExpo on Monday, April 27 at the Technology Innovation Stage
The Minneapolis Institute of Arts (MIA) has created an open source toolset for crafting and sharing engaging digital stories. “Griot”, a West African term for wise story-teller. The interpretive software is in use at the MIA, branded as ArtStories: http://artstories.artsmia.org ArtStories are available on tablet devices provided in the galleries, and for those using their own devices. The tools includes authoring content, presenting stories, and tiling & annotating images to enhance zooming, panning, and highlighting details.
This session will describe the development of the tools, demonstrate the software in action, discuss the results of a formal audience evaluation, and its impact on museum visitors.
Our challenge: how to build a new tool to write and conceptualize non-linear stories in a way that directors, storytellers, designers and developers can understand and use for their work.
Notre but: construire un outil d’aide à la conception interactive utile à tous les acteurs d’un projet non linéaire -- réalisateurs, scénaristes, designers, développeurs et producteurs.
http://www.davduf.net/storytools-un-outil-d-aide-a-l-ecriture
Presentation from the Minnesota Council of Nonprofits conference, April 12, 2016. Topics: Storytelling in an art museum, audience engagement, open source software, The TDX Project, iterative development, evaluation.
Slide deck from presentation to Minneapolis Institute of Art. August 11, 2016. Updates about digital technology at Mia, including Mia Journeys, Overheard, ArtStories, TDX Project, artsmia.org and coming attractions.
Join Brian Pichman of the Evolve Project on an adventure of laughs, thrills, and an opportunity to experiment and build with some of the latest and greatest gadgets in the market place. This workshop will guide you through the whys and hows of building environments that allow creativity through the use of innovative technology. At the end of this session, you will be building circuits, programming robots, and more, during this jam packed information and hands on session. There will be something for everyone at this event and will leave you with new ideas that you can implement the very next day in your library.
What does it mean to Evolve? Why do Libraries need to Evolve? Through this session, Brian Pichman of the Evolve Project will discuss the importance of redesigning library spaces to make them more interactive and collaborative. The Evolve Project is a collaborative platform that aims to change the way people see libraries through the injection of technology that fosters collaboration and exploration. These technologies include laser tag, Sphero Balls, Sifteo Cubes, interactive Legos, and so much more! See what other libraries have done to build maker spaces, fab labs, and other creative concepts that you can start today!
Weehawken/Union City Social Innovation Meetup KickoffSandy Sanchez
At the Meetup kickoff event, we introduced the concepts of social innovation and design thinking. The participants were taken through a fun and interactive exercise that served as an icebreaker as well as an introduction to some of the concepts in design thinking, empathy, active listening, and prototyping. We discussed how design thinking can be used in our community, referencing examples from other communities in the US as well as abroad. We also discussed the different types of events, how to participate, and volunteer opportunities.
This is a talk on 20 Jul 2016 for teachers on maker culture and the concept of "meaningful making" to make it more meaningful for students to engage in maker projects and education.
Watched the recorded webinar at: http://www.fusionspark.com/lp/platforms-interactive-storytelling-ondemandreg/
In this discussion, FusionSpark media will explore with the founders of SpinRiot and The Documentary Summit the brief history of interactive content, the accelerated movement and key drivers towards interactive engagement with audiences, and, through emerging interactive platforms how storytellers can quickly create and publish their own original interactive storylines. We will then demonstrate a new platform that requires little to no technical training to get you up and running in no time.
Computers In Libraries - Big Ideas on A Small Budget (Cybertour)Brian Pichman
Is your budget tight? Space limited? Have great ideas but just need help getting them going? The library world is full of great thinkers and creative people. Through talking with other libraries across the country, here are some great ideas that were done on a small or no budget at all. Attend this session for tips on how to get your next BIG idea implemented. We will discuss everything from program ideas to cool tech solutions.
Slides to my seminar at DOK.Incubator workshop, which is new initiative aiming to strengthen creative documentary industry bringing new impulses in the way of film postproduction, distribution and use of the new media and internet platforms.
Lecture on Advanced Human Computer Interaction given by Mark Billinghurst on July 28th 2016. This is the first lecture in the COMP 4026 Advanced HCI course.
Creating effective mobile learning in the social age - mLearnCon 2014 by Juli...Julian Stodd
The Social Age is a time of great change, in how we work and how we learn. To design effective mobile learning, we have to understand these new realities and ensure that what we design fits within the constraints and evolved behaviours that have emerged. These are the slides from the session i ran at mLearnCon 2014 in San Diego with the eLearning Guild.
Designing Interactive Library Spaces - Seminar w/ EdLab, Teachers College of ...Brian Pichman
Brian Pichman, a member of the Evolve Project, is dedicated to bringing libraries into the future using cost effective measures and strategies, as well as blending environments to be engaging and interactive.
Learn why libraries around the world are changing and evolving to meet the needs of the patrons. Together we investigate ways libraries have been creating new interactive spaces, and how they are building makerspaces and fab labs. We also discuss emerging technology and how that plays a role in not only learning spaces but also what it means for content creation and curation. As a group, we will discover ways libraries can improve and further define themselves as community anchors. We will also take a virtual walk through of a redesign Brian has done for a children's public library and ways he branded and marketed the project to help find extra funding.
Designing Interactive Library Spaces on Limited Budgets - ISLMABrian Pichman
In this session we will discuss the importance of redesigning library spaces to make them more interactive and collaborative. The Evolve Project is a collaborative platform that aims to change the way people see libraries through the injection of technology that fosters collaboration and exploration. See what other libraries have done to build maker spaces, fab labs, and other creative concepts that you can start today!
IBEACONS: A FIRST STEP TO CONNECT PHYSICAL & DIGITAL EXPOSITIONS by Kaspars A...WeAreMuseums
Žanis Lipke Memorial in Riga, Latvia, have recently changed their classic audioguides to adopt a new world trend, iBeacons.
During a one-hour workshop, Kaspars Auzarejs-Auzers from Accenture Latvia, a long-standing partner of the Memorial, will cover all the major technical and managerial steps to make it happen as well as the lessons learned from failures!
Slide deck from Henry Stewart DAM Chicago, September 15, 2016.
Session description: The theory and practice of Digital Asset Management can serve as a lens through which the transformation of long-held business practices may be viewed. In this provocative session, Douglas Hegley will combine concepts from Clayton Christensen’s book The Innovator’s Dilemma with best practices in DAMs to demonstrate how the power of systems thinking can drive positive disruption. Such disruptive changes are necessitated by the volatile, uncertain, complex and ambiguous world in which we live. To succeed in that world, businesses need to rely on people - knowledge workers - who can combine agility with disciplined methodology. To do so, it is necessary to re-imagine organizational structures, unleash individual talent, enable teams to self-organize, and evolve leadership models. In essence, it is people who are our greatest assets, because they are at the very core of every aspect of modern business. As any DAMs Manager knows: when important assets are hidden away and difficult to use, their inherent value is lost - but when those assets are clearly identified, easy to find and utilized effectively, innovation and success will follow.
What does it mean to Evolve? Why do Libraries need to Evolve? Through this session, Brian Pichman of the Evolve Project will discuss the importance of redesigning library spaces to make them more interactive and collaborative. The Evolve Project is a collaborative platform that aims to change the way people see libraries through the injection of technology that fosters collaboration and exploration. These technologies include laser tag, Sphero Balls, Sifteo Cubes, interactive Legos, and so much more! See what other libraries have done to build maker spaces, fab labs, and other creative concepts that you can start today!
Weehawken/Union City Social Innovation Meetup KickoffSandy Sanchez
At the Meetup kickoff event, we introduced the concepts of social innovation and design thinking. The participants were taken through a fun and interactive exercise that served as an icebreaker as well as an introduction to some of the concepts in design thinking, empathy, active listening, and prototyping. We discussed how design thinking can be used in our community, referencing examples from other communities in the US as well as abroad. We also discussed the different types of events, how to participate, and volunteer opportunities.
This is a talk on 20 Jul 2016 for teachers on maker culture and the concept of "meaningful making" to make it more meaningful for students to engage in maker projects and education.
Watched the recorded webinar at: http://www.fusionspark.com/lp/platforms-interactive-storytelling-ondemandreg/
In this discussion, FusionSpark media will explore with the founders of SpinRiot and The Documentary Summit the brief history of interactive content, the accelerated movement and key drivers towards interactive engagement with audiences, and, through emerging interactive platforms how storytellers can quickly create and publish their own original interactive storylines. We will then demonstrate a new platform that requires little to no technical training to get you up and running in no time.
Computers In Libraries - Big Ideas on A Small Budget (Cybertour)Brian Pichman
Is your budget tight? Space limited? Have great ideas but just need help getting them going? The library world is full of great thinkers and creative people. Through talking with other libraries across the country, here are some great ideas that were done on a small or no budget at all. Attend this session for tips on how to get your next BIG idea implemented. We will discuss everything from program ideas to cool tech solutions.
Slides to my seminar at DOK.Incubator workshop, which is new initiative aiming to strengthen creative documentary industry bringing new impulses in the way of film postproduction, distribution and use of the new media and internet platforms.
Lecture on Advanced Human Computer Interaction given by Mark Billinghurst on July 28th 2016. This is the first lecture in the COMP 4026 Advanced HCI course.
Creating effective mobile learning in the social age - mLearnCon 2014 by Juli...Julian Stodd
The Social Age is a time of great change, in how we work and how we learn. To design effective mobile learning, we have to understand these new realities and ensure that what we design fits within the constraints and evolved behaviours that have emerged. These are the slides from the session i ran at mLearnCon 2014 in San Diego with the eLearning Guild.
Designing Interactive Library Spaces - Seminar w/ EdLab, Teachers College of ...Brian Pichman
Brian Pichman, a member of the Evolve Project, is dedicated to bringing libraries into the future using cost effective measures and strategies, as well as blending environments to be engaging and interactive.
Learn why libraries around the world are changing and evolving to meet the needs of the patrons. Together we investigate ways libraries have been creating new interactive spaces, and how they are building makerspaces and fab labs. We also discuss emerging technology and how that plays a role in not only learning spaces but also what it means for content creation and curation. As a group, we will discover ways libraries can improve and further define themselves as community anchors. We will also take a virtual walk through of a redesign Brian has done for a children's public library and ways he branded and marketed the project to help find extra funding.
Designing Interactive Library Spaces on Limited Budgets - ISLMABrian Pichman
In this session we will discuss the importance of redesigning library spaces to make them more interactive and collaborative. The Evolve Project is a collaborative platform that aims to change the way people see libraries through the injection of technology that fosters collaboration and exploration. See what other libraries have done to build maker spaces, fab labs, and other creative concepts that you can start today!
IBEACONS: A FIRST STEP TO CONNECT PHYSICAL & DIGITAL EXPOSITIONS by Kaspars A...WeAreMuseums
Žanis Lipke Memorial in Riga, Latvia, have recently changed their classic audioguides to adopt a new world trend, iBeacons.
During a one-hour workshop, Kaspars Auzarejs-Auzers from Accenture Latvia, a long-standing partner of the Memorial, will cover all the major technical and managerial steps to make it happen as well as the lessons learned from failures!
Slide deck from Henry Stewart DAM Chicago, September 15, 2016.
Session description: The theory and practice of Digital Asset Management can serve as a lens through which the transformation of long-held business practices may be viewed. In this provocative session, Douglas Hegley will combine concepts from Clayton Christensen’s book The Innovator’s Dilemma with best practices in DAMs to demonstrate how the power of systems thinking can drive positive disruption. Such disruptive changes are necessitated by the volatile, uncertain, complex and ambiguous world in which we live. To succeed in that world, businesses need to rely on people - knowledge workers - who can combine agility with disciplined methodology. To do so, it is necessary to re-imagine organizational structures, unleash individual talent, enable teams to self-organize, and evolve leadership models. In essence, it is people who are our greatest assets, because they are at the very core of every aspect of modern business. As any DAMs Manager knows: when important assets are hidden away and difficult to use, their inherent value is lost - but when those assets are clearly identified, easy to find and utilized effectively, innovation and success will follow.
Marco mason @ smithsonian welcome wednesdays march 26th, 2014Marco Mason
In this presentation I give an overview of Dime4heritage research project and present early findings. Fo rumor info about the research: http://marcomason.mit.edu/pagina-portfolio
This slides were presented at Smithsonian Welcome Wednesdays http://www.youtube.com/watch?v=c4yIYOJSkWs
MW2010: N. Proctor, The Museum Is Mobile: Cross-platform content design for a...museums and the web
A presentation from Museums and the Web 2010.
Acknowledging that the only constant in technology is change, this paper proposes ways of ‘thinking outside the audio tour box’ in developing mobile interpretation programs in museums: instead of making mobile interpretation a question of which device, platform, or app the museum should invest in, it puts the focus on cross-platform content and experience design.Putting audiences at the center of museums’ mobile content and experience designs make it possible to engage them through the media consumption practices and platforms that they already use outside of the museum.
Based on research conducted at the Smithsonian American Art Museum, the Indianapolis Museum of Art, and with the principals of SmartHistory.org, this paper offers a ‘question-based’ methodology for developing an interpretive strategy that starts with mapping visitors’ queries in the galleries. From this conceptual map we can derive a matrix of platforms, media, and narrative voices that work cross-platform. The traditional audio tour, with its analog ‘linear’ content and random access ‘stops’, offers important paradigms for ‘mobile 2.0’ content design: on the one hand, conceptual overviews and immersive ‘soundtracks’ provide a ‘score’ for the museum experience, and on the other hand, ‘soundbites’ in a range of media (audio, multimedia, or text) can be searched, saved, shared and favorited in multiple contexts. From social media, we can also learn how to integrate links, apps and user-generated content into the mobile mix. Finally, the paper considers how content style impacts shelf-life. What is the enduring legacy of creating ‘quick & dirty’ interpretive ‘snacks’ versus investing in more nutritional fare? How can museums best allocate their mobile content budgets in this light?
Session: Mobiles: A Panel [mobile]
see http://www.archimuse.com/mw2010/abstracts/prg_335002342.html
Digital Humanities for Undergraduates, AAC&U 2012Rebecca Davis
Digital Humanities for Undergraduates
The digital humanities offer one avenue for exploring the future of liberal education by pursuing essential learning goals and high impact practices in a digital context. This panel of faculty, staff and students from the Tri-College Consortium (Bryn Mawr, Haverford and Swarthmore Colleges), Furman University, Hamilton College, and Wheaton College will share how students have used digital methodologies to engage in authentic, applied research and prepare to be citizens in a networked world.
Rebecca Frost Davis, Program Officer for the Humanities, NITLE
Kathryn Tomasek, Associate Professor of History, Wheaton College
Angel David Nieves, Associate Professor of Africana Studies, Hamilton College
Janet Simons, Associate Director of Instructional Technology, Hamilton College
Christopher Blackwell, Professor of Classics, Furman University
Laura McGrane, Associate Professor of English, Haverford College
Jennifer Rajchel, Digital Humanities Intern, Library, Bryn Mawr College
This session is presented by the National Institute for Technology in Liberal Education (NITLE)
session from AAC&U 2012 annual meeting
In this presentation, Alex Juhasz, Director of the Mellon DH Grant and Professor of Media Studies at Pitzer College, along with Ashley Sanders, Digital Scholarship Librarian and DH specialist, will describe
(1) what the digital humanities is (and digital scholarship more broadly)
(2) the opportunities the Mellon DH grant and the Claremont Colleges Library provide for faculty and students to learn more, and
(3) present a snapshot of some of the exciting work already happening at the 7Cs.
Rachel Charlotte Smith and Ole Sejer Iversen, Centre for Participatory IT (PIT), Aarhus University, Denmark: Emerging Spaces for Participant Innovation in Museums
Nodem, CultureKick Research Seminar: Collaboration, partnership and participation – exploring methods for innovations in museums and cultural institutions
http://www.nodem.org/nodem-actions/culture-kick/activities/research-seminar-oslo-2-2013/
Los públicos y la tecnología en los museos localesEducaThyssen
Curso: Las instituciones de la memoria en la red: Nuevas dimensiones del museo. 2008.
Ponente: Nicoletta di Blas (Politecnico di Milano).
Programa del Curso: http://bit.ly/InstMemRed
Lista de reproducción: http://bit.ly/MuseosRed
Got Tech? How Small-town museums and historical sites can go digitalBluecadet
Community pillars and repositories of history and memory, many museums are struggling the face of an ever evolving technological landscape. Consultants for local museums have commented that small museums “lack all of the new technology platforms” and as a result these museums will “most likely fall further behind the industry and become less relevant to the intended audience.” By looking at recent digital initiatives from across the country, this panel will highlight ways in which museums can use this opportunity to not only jump on the digital bandwagon, but also reach a new and larger audience.
The Smithsonian Institution, the Center for Public History + Digital Humanities, and the Florida Humanities Council are a few of the national and statewide institutions that are partnering with small town museums and historic sites through new digital initiatives. We will discuss twenty-first century solutions for museums and historic sites by examining interactive experiences that explore how we can leverage current collections/resources and thus highlight the pivotal role these institutions can play within the larger community.
HMG Strategy session, February 23, 2023. Virtual: Lessons in Global Leadership. This presentation explores the application of psychology to digital transformation, with a focus on the role of the Chief Information Officer (CIO), including the mindset and leadership required to drive successful digital transformation initiatives, and the importance of insight, empathy, and other "soft skills" in achieving success. In addition, it examines the psychological principles of motivation and what drives people crazy. Suggested recommended reading is included for those wishing to delve deeper into the topics discussed.
Keynote address for the International CIMED Conference about Museums and Digital Strategies - “II Congreso Internacional de Museos y Estrategias Digitales”, dedicated to Museums and Digital Strategies for the Spanish and Latin American professionals https://remed.webs.upv.es/cimed22/ on October 19, 2022. This talk explores the origins and current state of digital in the museum sector, which enable us to put a frame of reference on the accelerated changes that happened during the COVID-19 pandemic and examine what is likely to come next. Museums have faced numerous challenges on the journey to digital transformation, and success often depends not only on a clear vision and strategy, but also on how that strategy is implemented in day-to-day work. It is vital for the digital function to be closely-aligned with the overall strategy of the organization, empowering staff to work together in close collaboration. This talk will include specific examples of successful digital strategies and initiatives, along with a few illustrative failures. We will also take a look at how ongoing rapid changes in technology create particular challenges for the cultural heritage sector.
Presentation given to students in the Drexel University Westphal College of Media Arts & Design. Course instructor Alaine Arnott, CEO of the Liberty Museum. This is a genera overview of digital strategy for museums and cultural heritage organizations, including my perspective from a background in psychology. Also focused on audience engagement and the importance of centering all decisions on human experience and connection.
October 11, 2021
Presentation/Lecture examining digital strategy, cultural heritage, audience engagement and the power of brand. In addition, a look at the role of psychology in the development of strategies for public engagement and also a peek at a few emerging technologies and how they might have important applications in the cultural heritage and museum sectors.
Agenda:
1. Introduction – career, position
2. Context for digital strategy
3. Digital at The Met
4. Brand and digital strategy
5. Case Study: from the MIA to Mia
6. Future vision and emerging technology
7. Q & A
Slides from 28 September 2021, event hosted by Museo Nazionale Etrusco - Villa Giulia, Italy. Titled: Italy and the United States: Culture, Business, Economy. Investment Models for Economic Recovery. This presentation looks at the importance of brand + digital strategy in the success of museums and cultural heritage organizations, and includes a specific case study from the Minneapolis Institute of Art.
Slides from May 25, 2021 online session.
Session description: With the outbreak of Covid-19, 95% of museums across the world were forced to close doors.
Commemorating World Museums Day, Columbia Global Centers | Mumbai invites you to a panel discussion with distinguished museum leaders to address how museums have creatively dealt with the challenges of the pandemic. Panelists will showcase strategies for exhibiting their collections, reaching audiences globally and nationally to fulfill their mandate of cultural access and public education, building new skills, and developing new models for future sustainability.
Panelists
• Tasneem Zakaria Mehta, Managing Trustee and Honorary Director, Dr, Bhau Daji Lad Museum
• Sabyasachi Mukherjee, Director General of Chhatrapati Shivaji Maharaj Vastu Sangrahalaya (CSMVS Museum)
• Douglas Hegley, Chief Digital Officer, The Metropolitan Museum of Art
Moderator
Ravina Aggarwal, Director, Columbia Global Centers | Mumbai
Keynote talk on 14 April 2021
The New Era of Digital Culture
Web Live Conference
Session Abstract:
The broad impact of the COVID-19 global pandemic has been felt across all industries, including museums. Faced with sudden closures and drastic reductions in revenue, museums were forced to pivot to digital engagement – but some were better prepared than others, and the overall lack of strategic preparation was evident. Over the past year, museums have learned important lessons, which the sector can take into the future. We are not “going back to normal” even after the pandemic is over. Digital engagement is here to stay. This keynote will focus on the strategic approach to moving forward and will include several specific recommendations to help museums remain audience-focused and relevant through the range of onsite visits, virtual engagement, and hybrid experiences that combine both.
What makes a CxO tick? Particularly within the context of enterprise architecture and digital transformation. How can the value of IT and innovation align with leadership practice? This presentation is from a roundtable event on April 1, 2021.
Presentation from May 14, 2020 - a little about the nature of the CDO role, and how that is different from a CIO and CTO - along with some ideas about disrupting traditional leadership models.
Presentation from the MCN Conference, November 7, 2019.
Session Title: Acing the Interview
Session Description: As rapidly as technologies change, so does the employment landscape for digital professionals. Hiring managers are increasingly challenged to find not just the right talent to fit organizational needs, but also to hire people who can join their existing teams as rapidly and seamlessly as possible. At the same time, job seekers want to present their best work and highlight the skills and characteristics that will make them the perfect candidate for the job. Whether you are an emerging professional, switching up your career after many years in the field, or anywhere in between, we want to help you ace the interview and get the job of your dreams.
Through short presentations, mock interviews (demonstrations), and ongoing interactive discussion, attendees will witness the good, the bad, and the ugly of the interviewing process and learn how to handle its twists and turns. Topics will include: managing your resume, interview questions and how best to answer them, communication strategies throughout the hiring process, negotiating salary, and a few potential “gotchas.” Attendees will leave better prepared to navigate the complexities of the interview process.
Slide deck from keynote address to regional meeting of TribalHub and Midwest Tribal Technology Council (MTTC) for tribes in the Midwest- Michigan, Wisconsin and Minnesota.
May 17, 2019
The Innovation Mindset
Session description:
Instead of waiting for the next change to happen, we can adopt a strong innovation mindset and BE the next wave (instead of being hit BY the next wave). Staying with a primary theme of this regional meeting, this morning kickoff will emphasize how applied innovation - positive disruption - leads to new successes. By developing an innovation mindset we can more-readily identify and seize moments of opportunity for our organizations to be more nimble, productive and resilient. Take away inspiration and methods to help you and your organization focus on new possibilities.
Slide deck from HSDAMNY 2019
DAMs and Cultural Heritage - A Professional Dialog
May 2, 2019 - New York, NY
with Susan Wamsley, Digital Asset Manager, Solomon R. Guggenheim Museum
and Douglas Hegley, Chief Digital Officer, Mia
Session Description:
Join us for an in-depth look at the current state and future horizon of digital asset management within the Cultural Heritage sector (which includes museums, archives, libraries and other organizations dedicated to preserving and sharing the wonders of our human experience). This session features a dialog between two professionals - a C-suite executive and a leading DAM practitioner - who will explore challenging topics from their perspectives. Among the ideas to be discussed are the impact of a collecting/preserving mission on DAM practice, some of the unique needs of museums and cultural heritage organizations, the stark reality of nonprofit budget constraints, and how the sector is currently going through a “second wave” of DAMs implementation and usage. Attendees are encouraged to join in throughout the discussion with questions and comments.
Slide deck from MCN 2018 Session
Tacking Ticketing and Other Complex Online Transactions
November 16, 2018
Session description:
Event ticket sales is hardly a new industry, but museums face particular challenges regarding online and onsite ticketing. Navigating variations across a wide array of event types, ever-changing sales plans, and numerous pricing levels based on membership status and/or donation history all add complexity to every transaction. Producing sane and sustainable workflows is difficult.
In this session, technology leaders at four museums will talk about their approaches to ticketing and other online transactions, spanning the range from off-the-shelf products, site-specific customizations, and bespoke solutions. Ticketing has been hard and stressful for too long, not only for our customers but also for our staff. How can we make this better?
Panelists:
Ethan Holda, Cleveland Museum of Art
James Vitale, LACMA
John Higgins, SFMOMA
Douglas Hegley, Mia
Abridged slide deck from MCN 2018 session Pain Points & Sweet Spots: An open and honest discussion about professional development and its relationship with personal life stages. November 15, 2018, Denver.
Find this presentation on google docs here: https://tinyurl.com/y9q9fp52
As a community we often speak to the transformative work we do in our organizations to bust silos, collaborate interdepartmentally, build bridges, and extoll the values of understanding how our staff share interconnected goals. Often, we fail to apply these values to ourselves consistently as we navigate our careers and personal lives. Instead, we might passively deny how interconnected work and life are, or worse we might actively attempt to firewall them off. By acknowledging how these aspects of our lives influence us for better and worse, we can look for patterns, and learn from others in our community who have already gone through certain phases and can help those that haven’t yet done so.
During this session, hear from and ask questions of colleagues, each at different phases in their lives and careers, who will speak candidly about their experiences and concerns across a range of topics including: balancing school with finding a job, starting out in the museum world, managing people/projects, marriage/partnerships, raising families, transitioning to management, caring for aging parents, coping with loss, when to leave or find a new position in/out of the field, and preparing for retirement.
Slide deck from presentation to SIM MN meeting on October 25, 2018. Using a set of effective lenses can help us understand leadership and the promise of disruptive transformation. Strings together digital stewardship, systems thinking, positive disruption, people, and the need to disrupt (1) org structures, (2) leadership paradigms, and (3) talent strategy. Also available as a google presentation: https://tinyurl.com/yd99wknh
Lightning Talk given at the October 2018 Synapse Symposium "Envisioning a Regional Innovation Festival". A short sprint through arts innovation in Minnesota, and a provocation on bringing the different lenses of art and artist to bear on innovation practice - turning STEM to STEAM.
Slides (with notes) from Keynote address delivered July 20, 2018 to the 2018-19 National Digital Stewardship Art Cohort at the Philadelphia Museum of Art. Framing digital transformation and positive disruption through the lens of digital stewardship, systems thinking and The Innovator's Dilemma.
The Continuing Evolution of DAMs in the Nonprofit Sector
Nonprofit organizations are driven by their missions and for many decades they have delivered on those missions effectively by using primarily manual processes.
However, the world has changed dramatically. The digital transformation of the past two decades has resulted in an entirely new set of opportunities as well as challenges. In today’s world, nonprofits achieve mission-focused success and competitive advantage by implementing and leveraging best practices with digital technologies.
Managing information and digital content is vital, leading to the embrace of powerful digital asset management tools and practices. Viewed from the perspective of 2018, there has been a remarkable evolution, as organizations have adapted and thrived (or not) in this new, technological ecosystem. This session will explore how nonprofit organizations have evolved as they continue to fulfill their important missions.
Using an interactive case study format to include multiple perspectives, panelists from different types and sizes of nonprofits will share their stories. We will examine the origins of adopting new tools such as DAMs, the challenges faced, and the evolution that has taken place in our sector. We will look at changes to strategy over time, and the different ways that organizational structures have shifted in response. Through open sharing and plenty of audience participation, attendees and presenters will learn from each other, gain practical knowledge, expand professional networks, and set the stage for continued success.
Moderator:
Douglas Hegley, Chief Digital Officer, Minneapolis Institute of Art
Panelists:
Jessica Berlin, Director, Digital Asset Management, American Cancer Society
Peter Dueker, Head of Web and Imaging Services, National Gallery of Art
Susan Luchars, Librarian and Archivist
Dr. Stephanie Tuszynski, Director of the Digital Library, The White House Historical Association
Museums and cultural heritage organizations wrestle with ticketing systems, finding it hard to access the data, apply complex discounting, and maintain brand experience. In 2017, two organizations took on innovative approaches to solve some of these problems. The Australian Centre for the Moving Image (ACMI) developed a new ticketing site internally, a Web product called Museum Nice and Simple Ticketing (MNST). Its key concept: a cart-less and login-less experience. Also in 2017, the Minneapolis Institute of Art (Mia) launched a new ticketing and transaction platform called Hive which uses an open source Web-standard approach to run transactions and work seamlessly with customers’ membership records in Salesforce. Both institutions recognize the complexity and stress of developing these systems. And yet, both ACMI and Mia took this route. The session will explore key details of each project, including the following:
– Why a ticketing project? What problem(s) were we trying to solve?
– How each platform was built;
– Similarities/differences between the organizations and projects;
– Integration—the word that scares all technologists.
This session is designed to be meaningful and useful for a number of different MW attendees, from senior decision-makers to software developers and the staff who spend their days working directly in ticketing and transaction systems. Attendees will learn real-world information about the technology, code base, APIs and UI/UX of each system. Attendees can expect an open discussion and active debate about the “best way to do this”—after all, not every organization can or should take the same approach. Attendees will take away practical knowledge about business systems, software development, and transaction processing that can be applied to their own organizations and professional careers.
Slides from session at Henry Stewart DAM LA Conference
November 14, 2017
Session description:
The cultural heritage sector plays an important role in our society, primarily because it has the responsibility to collect and preserve both artifacts and knowledge from the past in order to share them in the present and maintain them for the benefit of future generations.
Nearly all cultural heritage organizations operate as nonprofits, with specific mandates and very tight budgets. With those constraints in place, the sector must still find a way to compete for the same customers as all other consumer-oriented businesses - in that light, leveraging digital content offers a strong potential path to success.
In order to attract and engage 21st century audiences and contributors, cultural heritage organizations have become digital publishers, creating and providing access to meaningful content on a scale that was never anticipated. While most have become adept at producing digital content, the sector has been playing catch up when it comes to organizing, cataloging and sharing that content.
This session will look at how cultural organizations can achieve mission-focused success and competitive advantage by adopting best practices in digital asset management and digital curation. In addition, we will examine the formal responsibility and challenge for nonprofit/cultural heritage organizations to ensure long-term preservation and provide access to digital assets in perpetuity.
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7. Douglas Hegley
Director of Media and
Technology
Minneapolis Institute of Arts
DH
The Team
Alex Bortolot
Content Strategist
Minneapolis Institute of Arts
Mike Mouw
Director of Multimedia
Technology
High Museum of Art (soon)
Amanda Thompson Rundahl
Director of Learning and
Engagement
Saint Louis Art Museum
Scott Sayre
Chief Digital Officer
Corning Museum of Glass
… and a cast of thousands!
8. Credits:
The TDX cross-functional project team members included staff from the following museum divisions: Curatorial, Learning Innovation,
Audience Engagement, Visual Resources, and Media and Technology. The project team ultimately extended to include several other
departments of the museum.
Douglas Hegley: Executive Sponsor, Director of Media and Technology, project conception
Karleen Gardner: Steering Committee, Director of Learning Innovation, interpretive writing
Matthew Welch: Steering Committee, Deputy Director and Chief Curator
Mike Mouw: TDX Project Manager, project coordination
Alex Bortolot: Curatorial Content Strategist, research, content creation, interpretive writing, story editing
Paige Patet: TDX Project Assistant, project coordination, content creation, interpretive writing, story editing
Amanda Thompson Rundahl: Head of Interpretation, content creation, interpretive writing
Andreas Marks, Chris Atkins, David Little, Dennis Jon, Eike Schmidt, Erika Holmquist-Wall, Jan-Lodewijk Grootaers, Jennifer Komar Olivarez, Jill
Ahlberg Yohe, Liz Armstrong, Nicole LaBouf, Patrick Noon, Rachel McGarry, Risha Lee, Thomas Rassieur, Yang Liu: Curators, research, content
creation, and interpretive writing
Dawn Fahlstrom, Heather Everhart, Kristin Lenaburg, Kristine Clarke, Natasha Thoreson, Nicole Soukup, Nicole Wankel, Roma Rowland:
Curatorial Administrative Assistants, WordPress authoring, image and video acquisition, rights coordination
Britta Jepsen, Camille Erickson, Elise Poppen, Laura Scroggs, Laurel Gramling, Zachary Forstrom: Curatorial Interns, research, interpretive writing
Meaghan Tongen: Media and Technology Project Coordinator, agile software development ScrumMaster, rights coordinator, WordPress training
Jennifer Jurgens: Graphic Designer-Web/Interactive Media, interface design and layout, art direction
Tom Borger: Web Developer, WordPress plugin development, front end integration
Kjell Olsen: Web Developer, image tiling / annotation development, front end integration
Andrew David: Head of Software Development, API development, infrastructure design
Tim Gihring: Editor, content creation, interpretive writing
Amanda Hankerson, Ana Taylor, Charles Walbridge, Dan Dennehy: Photography
Josh Lynn: Digital image processing, metadata coordination, image file preparation
Heidi Raatz: Image rights consultation
Mike Dust: Video and audio producer/director
Ryan Lee, Xiaolu Wang: Videography, video editing, installation
Mike Tibbetts, Rose Nelson, Ryan Jensen, Steve Scidmore: IT support, installation, maintenance
Frances Lloyd-Baynes: TMS consultation
Michael Lapthorn, VJAA: gallery iPad furniture design
Al Silberstein, Shawn Holster, Tom Myers: iPad furniture construction
Steve Johnson: Electrician
Sort of Not Kidding
DH
… and this isn’t
even everyone!
19. To engage audiences: MIA is making shifts in tone, voice, length, appeal, etc.
Example
ArtStories introduction for Beer Pot, Unknown Artist, Zulu Culture
AB
Museum Shifts
How is brewing beer like growing babies? The
Zulu believe the same ancestral forces that
ferment beer also create children in the womb.
Zulu families will drink beer together and ask
their ancestors to help grow the brood. Round,
shiny black pots like this one are at the center of
Zulu beer parties, refreshing the living while
linking them to past family ancestors.
Beer pot, mid-20th century, Artist Unknown, (South Africa, Africa),
Clay, Anonymous gift of funds, Minneapolis Institute of Arts, 99.115.1
Breaking News: Zulu Beer Pot ArtStory recognized in 2015’s Excellence in Exhibition Label Writing Competition
22. GENERAL PUBLIC
THE ENGAGED, CURIOUS
NICHE
PARTICIPANTS
Snorkeling
Scuba diving
Participant Identities
Based on John Falk, Identity and the Museum Visitor Experience (2009)
• Each identity will have
participants from all three
categories (although not in
equal proportion)
• Any given person may inhabit
any of the identities, based on
each visit motivation
1. Explorer
2. Facilitator
3. Experience Seeker
4. Professional/Hobbyist
5. Recharger
Surface swimming
Wading
ATR
23. Audience Insights Research
EXPLORER /
PROFESSIONAL
52%
EXPERIENCE
SEEKER
27%
FACILITATING
SOCIALIZER
8%
FACILITATING
PARENTS
7%
RECHARGER
6%
Brand champions
Targeted programing already in place
OK
ATR
24. PARTICIPANTS
CONTENT: Overall Interpretive Framework
The majority of our audiences do
not come to us with deep prior
knowledge. In order to engage as
many of them as we can, it is our
responsibility to deliver content that
meets multiple and varied needs.
ATR
GENERAL PUBLIC
THE ENGAGED, CURIOUS
NICHE
Snorkeling
Scuba diving
Surface swimming
Wading
25. CONTEXT
Introduction
What is this?
Why does it matter?
CONTENT
Narratives & stories
From surface to complex
Tell me more …
EXPERTISE
Deep, rich
Scholarly research
The foundation of details & facts
INFORMATION
Invite, welcome
Inspire, delight
Inform
CONTENT: Layers of Information
PARTICIPANTS
This is not, and never will be, “dumbing things down”. Instead,
this is opening as many doors as possible, and meeting our
audiences where they are, with respect and enthusiasm.
ATR
GENERAL PUBLIC
THE ENGAGED, CURIOUS
NICHE
Snorkeling
Scuba diving
Surface swimming
Wading
26. “Never overestimate your audience’s knowledge and never underestimate their intelligence”
- Glenn Frank (1887-1940)
ATR
Thomas Struth “Audience 1 (Galleria Dell Accademia), Florenz”, 2010.51.2, Minneapolis Institute of Arts
29. • Establish a modern approach
• Engage audiences via digital platforms
• Overall TDX Project Goals
- Social interaction
- Informal learning
MM
Ambition!
30. Key Messages (Example from TDX Interactive Map of Africa treatment)
Africa is and always has been globally connected.
Visitors will understand and appreciate the vast scale of Africa and the incredible
diversity of cultures and art objects offered by the continent
Experience Objectives (Example from TDX Interactive Map of Africa treatment)
1. Museum visitors will feel that they better understand the African Galleries art
objects, and why they are in the museum.
2. There is lively social interaction between visitors which is facilitated by the
interactive map, with discussions that this art collection has been influenced by
global ideas flowing into and out from Africa.
3. Visitors will appreciate the richness and variety of African art in the museum’s
collection and the cultures that made the objects.
MM
32. • Phase 1: Africa
Eight month team production schedule to create new software experiences
for an 82 inch Perceptive Pixel by Microsoft touch wall and ArtStories on
gallery iPads for the redesigned African Galleries
• Phase 2: Collection Highlights
One year team production schedule for the museum-wide launch of
ArtStories on iPads in the galleries via a responsive design website—also
works on vistors’ smartphones, digital tablets, or personal computers
• Phase 3: Japan – underway
Six month team production schedule to add social learning experiences to
the Minneapolis Institute of Art’s growing Japanese art collection
MM
Phases
54. To remain viable, museums must rethink not only what types of
knowledge they create, but how/with whom they create it, and finally how
they communicate it.
AB
55. Scholarship is the foundation of our work. Start there.
Everyone likes an underdog. Don’t do just the highlights.
Level with the visitor. Speak to universal experiences.
Good stories trade on the visitor’s empathy
• Who are your characters?
• What is the situation?
• What decisions did they make?
• What were the stakes?
AB
Choosing stories – Which ones? Why those?
56. If you do nothing else, get rid of the passive voice.
The passive voice denies people of their agency – and sounds like we’re hedging.
The active voice shifts the focus to people doing stuff.
I hate this guy,
don’t you?
AB
57. AB
Writing Workshops
Professional writing consultation
from Kris Wetterlund, helped inform:
http://www.museum-ed.org/a-guide-to-interpretive-
writing-about-art-for-museum-educators/
58. Is it an app, or
is it a website?
What’s the difference?
DH
61. SS
Native App
Pros
• Stored on device
• May not require network
• App stores
• Access to all hardware
• May be faster
Cons
• Device specific
• Requires App store download
• Requires download to update
Web App vs.
Pros
• All browsers/platforms
• Responsive - All devices
• URL not download
• Always up to date
• Lightweight
• Some bookmarking
• Less expensive
• More sustainable
Cons
• Requires network
• Hardware access limitations:
camera, Bluetooth, GPS, etc.
69. Open Source Software
• “Free” download
• No company
• Community support
• Can be modified
• Susceptible to security issues
• Requires technical support
Commercial Software
• License fee
• Maintenance fee
• Company support
• Often can not be modified
• May require less tech support
Open Source
70. Griot is free and open source
Griot is available for download at GitHub
https://github.com/artsmia/griot
SS
75. • Visitors will use technology in the galleries.
• They will spend a significant amount of time with
the technology, and will read aloud and discuss as
they do so.
• The technology was used effectively and with
positive response by individuals and groups.
76. • The use of technology does not detract from visitor
focus on the art.
• When visitors left the gallery, the descriptions of
their visit were almost exclusively about the art, and
notably not about the technology.
77. • People who used the technology spent more time in the
exhibit than those that did not use the technology
• even after subtracting the time spent using the
technology
88. Chinese, Dish with Design of
Gardenia Sprays, early 18th
century, Bequest of Edith J. and C.C.
Johnson Spink
Eero Saarinen, American (born
Finland), Armchair, designed 1956,
manufactured c.1960, Knoll
Associates, Inc., New York, New
York, Gift of Michael Ashworth
Egyptian, Mummy Case of Amen-Nestawy-
Nakht, c.900 B.C., Gift of Mr. and Mrs.
Barney A. Ebsworth for the children of St.
Louis
ATR
90. Minneapolis Institute of Arts
AB
Living Rooms: The Period Room Projects
Our 18th century rooms speak about
contemporary issues like race, gender,
technology, & the 24-hour economy
ArtStories focus on the Arts of Asia
Global Maps (fingers crossed!)
Stories of global trade and exchange told through a digital map interface
91. This presentation available at:
http://www.slideshare.net/dhegley
Thank you! Questions?
Douglas Hegley: @dhegley
Alex Bortolot: abortolot@artsmia.org
Mike Mouw: @MikeMouw
Scott Sayre: @zbartrout
Amanda Thompson Rundahl: @AmandaTRundahl
More information on Griot:
http://thoughtsparked.blogspot.com/
Editor's Notes
TDX – The Digital Experience Project at the MIA – is a multi-year effort to engage museum audiences via digital interfaces, with a focus on storytelling.
The Minneapolis Institute of Arts is a 100 year old museum, it attracts over 600,000 visitors per year to experience the art and the museum’s wide array of programs and activities drawn from it’s encyclopedic collection of nearly 90,000 objects, which span the entirety of human history and cultures.
Here is the official list of credits for the TDX Project at the MIA. Really. Seriously. It truly is a pan-institutional effort.
If you aren’t familiar with the work of Simon Sinek, it’s worth digging into – even if you just watch his TED talk of the same title.
The museum’s current strategic plan puts Audience Engagement first and foremost – upper left hand corner. Note also the supporting strategies of Museum Lab and Omni-Channel, which encourage us to try new things and to do all we can to provide personally-relevant and delightful experiences.
THIS is the goal: Happy Visitors! Engaged, excited, inspired, and “attached” to our organizations. We want them to think of us as their “third space” – not home, not work, but a familiar and comfortable place for community, connection, learning and FUN.
Start with scholarship, but lead with the image
Transmedia storytelling that propels a narrative through images, videos, sound, graphics, and text
Narrative organized in visual ways, like maps, for example, that make surprising and powerful connections that stick with the visitor
Creating lean-back reading scenarios in galleries, and supporting those experiences at home
Sharing and spreading authority through inclusion of non-curatorial voices and perspectives
Leveling with the audience: recognizing their interests and speaking to them; ie: process stories
Your brain is “on fire” when you are engaging with narratives. This leads to deeper emotions, better memory and recall, as well as actual empathetic sensations.
In partnership with the General Mills Consumer Insights group, the MIA did Falk-based audience research in 2013. We found: ~half of were Explorers/Professionals. Brand champions: explorer/professional hobbyist are well served. The experience seekers and facilitating socializaers are “underserved” (except when there is a blockbuster exhibition). Thus, these are our segments targeted for growth. Both need good entry experience and both need accessible content.
Project origins and initiation
Evaluation project for ILS installations
At one time it was innovative, but years of deferred maintenance had allowed it to fall far behind
Of course, this is no small undertaking, and we must express deep gratitude to the General Mills Foundation for recognizing the importance of the TDX effort and being generous with the initial pool of project funding. We have ambitious plans, and of course everything comes with a price tag!
… but he trusted the wisdom of the team
Treatment docs
Front end evaluation
Team breadth and depth: Core Team + Steering Committee + Expanded Team + Stakeholders
Frequency & purpose of meetings and working sessions
Cross-functional Core Team with responsibility to deliver the end-result
Simply making something accessible is no guarantee that it’s interesting! In order to ENGAGE audiences, and connect them to what is meaningful and inspiring, it’s vital that we re-imagine our assumptions, along with our methods and our modalities, within a 21st century frame of reference.
What was done?
By whom?
We employed an “agile-ish” production model for TDX. Iteration: sketches – discussions – early prototypes – feedback loops – working prototypes – more feedback – refinement – launch (then repeat?). We are quite pleased with the results.
Delivered: large-scale in-gallery interactive map, on a Perceptive Pixel 85” multi-touch screen, running Ideum’s software …
Delivered: ArtStories, powered by Griot software (open source storytelling platform developed at the MIA), available on iPad in the galleries
Delivered: Study Table for very small objects, based on the same software package
Next up: formal eval of Phase 2, to help inform decisions in Phase 3
SLAM – panorama of twenty-five large scenes of the Mississippi River, but only one section can be displayed in the gallery. Griot provides access to all of the additional sections, and the software allows visitors to go behind the installation to see how the painting is stored by being wound onto huge spools.
The DeYoung Museum adopted Griot open source software to provided interpretation for the museum’s Embodiments exhibition of African sculpture. A large multi-touch screen allows visitors to select works or art and then explore close details that are difficult to see in the galleries
So many ideas! The possibilities are endless!
St. Louis Modern exhibition – fall 2015
Spink Collection of Asian Art (200 objects, filling gaps that allow us to tell the complete story of the history, craftsmanship and technology Chinese ceramics)
Egyptian Galleries (mummies recently CT scanned)