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The Psychology  of Selling Learn how to Persuade and Cash in! Hosted by Sean “The Shark” Jimenez
SWAGGER Hosted by Sean “The Shark” Jimenez
Weapons of influence…. Reciprocation Contrast Perception Liking Commitment The written word Hosted by Sean “The Shark” Jimenez
Reciprocation Hosted by Sean “The Shark” Jimenez
Reciprocation Theory ,[object Object]
The rule says that we should try to repay in kind what another person has provided us.
If someone sends us a bday gift, we must send one in return.  If someone sends us a Christmas card, we send one back.  If a couple invites us over for dinner we must remember and have them over.
Feeling indebt to someone.  Think about that feeling.Hosted by Sean “The Shark” Jimenez
Reciprocation Theory ,[object Object]
This is to the advantage of the manufacturer to expose the public to the quality of the product.
The beauty of the free sample is that it is a gift, and will engage the reciprocation rule.
A favorite place for the free sample is the supermarket.  Where customers are offered with a small piece of meet or cheese to try.  Many customers find it very difficult to accept a sample from an always smiling attendant, return only the toothpick and walk away.
Instead they buy the product even if they didn’t like it especially well.Hosted by Sean “The Shark” Jimenez
Puppy Dog Hosted by Sean “The Shark” Jimenez
Be weary of two things… Reciprocal Concession Raffle Tickets vs Chocolate Bars The rule can trigger an unfair exchange. Ex. Car stalled jump start vs can I borrow your car. So be Very Careful!!!! Hosted by Sean “The Shark” Jimenez
Application… Offer a “free sample” ,[object Object]
One month free
2 free weeksHit em’ with the “puppy dog” ,[object Object]
Give beltHosted by Sean “The Shark” Jimenez
Contrast Principal Hosted by Sean “The Shark” Jimenez
Hosted by Sean “The Shark” Jimenez
Hosted by Sean “The Shark” Jimenez
Contrast Principal Effects the way we see the difference between two things that are presented one after another. If the second item is fairly different from the first, we will tend to see it as more different than it actually is. ,[object Object]
Hot Water, Cold water, room temperature water.Hosted by Sean “The Shark” Jimenez
Contrast Principal ,[object Object]
Sweater vs Suit
Shoe salesmenHosted by Sean “The Shark” Jimenez
Application… ,[object Object]
Then ask for the “ad on” purchases at the endHosted by Sean “The Shark” Jimenez

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CWAY Miami 2010 - The Psychology of Selling

  • 1. The Psychology of Selling Learn how to Persuade and Cash in! Hosted by Sean “The Shark” Jimenez
  • 2. SWAGGER Hosted by Sean “The Shark” Jimenez
  • 3. Weapons of influence…. Reciprocation Contrast Perception Liking Commitment The written word Hosted by Sean “The Shark” Jimenez
  • 4. Reciprocation Hosted by Sean “The Shark” Jimenez
  • 5.
  • 6. The rule says that we should try to repay in kind what another person has provided us.
  • 7. If someone sends us a bday gift, we must send one in return. If someone sends us a Christmas card, we send one back. If a couple invites us over for dinner we must remember and have them over.
  • 8. Feeling indebt to someone. Think about that feeling.Hosted by Sean “The Shark” Jimenez
  • 9.
  • 10. This is to the advantage of the manufacturer to expose the public to the quality of the product.
  • 11. The beauty of the free sample is that it is a gift, and will engage the reciprocation rule.
  • 12. A favorite place for the free sample is the supermarket. Where customers are offered with a small piece of meet or cheese to try. Many customers find it very difficult to accept a sample from an always smiling attendant, return only the toothpick and walk away.
  • 13. Instead they buy the product even if they didn’t like it especially well.Hosted by Sean “The Shark” Jimenez
  • 14. Puppy Dog Hosted by Sean “The Shark” Jimenez
  • 15. Be weary of two things… Reciprocal Concession Raffle Tickets vs Chocolate Bars The rule can trigger an unfair exchange. Ex. Car stalled jump start vs can I borrow your car. So be Very Careful!!!! Hosted by Sean “The Shark” Jimenez
  • 16.
  • 18.
  • 19. Give beltHosted by Sean “The Shark” Jimenez
  • 20. Contrast Principal Hosted by Sean “The Shark” Jimenez
  • 21. Hosted by Sean “The Shark” Jimenez
  • 22. Hosted by Sean “The Shark” Jimenez
  • 23.
  • 24. Hot Water, Cold water, room temperature water.Hosted by Sean “The Shark” Jimenez
  • 25.
  • 27. Shoe salesmenHosted by Sean “The Shark” Jimenez
  • 28.
  • 29. Then ask for the “ad on” purchases at the endHosted by Sean “The Shark” Jimenez
  • 30. Perception Hosted by Sean “The Shark” Jimenez
  • 31. Hosted by Sean “The Shark” Jimenez
  • 32. Expensive = Good Hosted by Sean “The Shark” Jimenez
  • 33.
  • 34. Set yourself up for successHosted by Sean “The Shark” Jimenez
  • 35. Liking, The friendly thief “The main work of a trial attorney is to make the journey like his client.” -Clarence Darrow Hosted by Sean “The Shark” Jimenez
  • 36. Liking, we say yes to people we know and like. How are we liked? Natural factors: good looks Research has shown that we automatically assign to good-looking individuals such favorable traits as talent, kindness, honesty and intelligence. Canadian federal election study – attractive candidates, received more than two and a half more votes than unattractive candidates! Hosted by Sean “The Shark” Jimenez
  • 37. But what if physical appearance is not much at issue? After all, most people possess average looks. Are there other factors that can be used to produce liking? -yes, similarity! We like people who are similar to us. Whether in the area of opinions, personality traits, background, or life style. Hosted by Sean “The Shark” Jimenez
  • 38. How else can we be liked? Complimenting How my girlfriend tricked me into being in a relationship with her! “she said she likes me!” The information that someone fancies us can be a bewitchingly effective device for producing return liking and willing compliance. We are phenomenal suckers for flattery. Hosted by Sean “The Shark” Jimenez
  • 39.
  • 41.
  • 42. Commitment Hosted by Sean “The Shark” Jimenez
  • 43. Commitment Goal setting Have your intro or new student set goals, write them down and commit to them at registration. Reward them for doing so. Follow up and re-evaluate Hosted by Sean “The Shark” Jimenez
  • 44. The Written Word Hosted by Sean “The Shark” Jimenez
  • 45. The extra effort Written commitments are so effective because they require more work than verbal ones. The more work that went into the commitment, the greater is its ability to influence the attitudes of the person who made it. There is something magical about writing things down. Personal commitment alone has proved to be a very important psychological aid in preventing customers from backing out of their contracts. Hosted by Sean “The Shark” Jimenez
  • 46.
  • 47. Have the customers not the sales rep fill out the agreement.
  • 48. Tell your students, Something special happens when people put there commitment on paper. They live up to what they have written down.
  • 49. Write down feedback to your employees
  • 50. Encourage through your written wordHosted by Sean “The Shark” Jimenez