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The Concept of 
E-Government.
What is e-government? 
¡ the use of information 
and communication 
technologies (ICT) in the field 
of public services.
Which are the stakeholders 
involved in e-gov services? 
4 types of relationships in public services: 
¡ Government to citizens (G2C), 
¡ Government to businesses (G2B), 
¡ Government to its employees (G2E), 
¡ Government to governments (G2G).
What is the meaning of 
‘electronic’ in e-government? 
¡ The main goal of utilizing ICT is 
to improve public services in 
terms of quality, cost, speed 
and flexibility.
What types of public 
e-services are there? 
¡ Public e-services encompass many 
life events, such as the provision of 
identity and other administrative 
documents, online payments, 
transportation, business activities, 
community, environment, housing, 
family-related services, etc.
The main e-services use 
fear: Security 
Resolved by new identification and authorization 
technologies: 
¡ eID, 
¡ electronic signature, 
¡ tokens, 
¡ RFID (radio-frequency identification) systems.
EU Commission’s criteria for 
e-gov performance: 
¡ Quality of services 
¡ Speed of response
Key feature of e-services 
INTERACTIVITY: 
¡ active participation of the user in 
the service delivery process
Which is the main challenge 
governments face today? 
The need to keep up with: 
¡ Emerging technologies, 
¡ Rising user expectations, 
¡ And tighter budgets, 
¡ While improving the operational 
efficiency of their administrations.
Thank You! 
¡ For more e-government news, reports and 
analyses, visit eMunicipality’s Blog or subscribe for 
our newsletter: 
¡ www.emunicipality.com/blog-emunicipality/ 
¡ @eMunicipality

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The Concept of e-Government

  • 1. The Concept of E-Government.
  • 2. What is e-government? ¡ the use of information and communication technologies (ICT) in the field of public services.
  • 3. Which are the stakeholders involved in e-gov services? 4 types of relationships in public services: ¡ Government to citizens (G2C), ¡ Government to businesses (G2B), ¡ Government to its employees (G2E), ¡ Government to governments (G2G).
  • 4. What is the meaning of ‘electronic’ in e-government? ¡ The main goal of utilizing ICT is to improve public services in terms of quality, cost, speed and flexibility.
  • 5. What types of public e-services are there? ¡ Public e-services encompass many life events, such as the provision of identity and other administrative documents, online payments, transportation, business activities, community, environment, housing, family-related services, etc.
  • 6. The main e-services use fear: Security Resolved by new identification and authorization technologies: ¡ eID, ¡ electronic signature, ¡ tokens, ¡ RFID (radio-frequency identification) systems.
  • 7. EU Commission’s criteria for e-gov performance: ¡ Quality of services ¡ Speed of response
  • 8. Key feature of e-services INTERACTIVITY: ¡ active participation of the user in the service delivery process
  • 9. Which is the main challenge governments face today? The need to keep up with: ¡ Emerging technologies, ¡ Rising user expectations, ¡ And tighter budgets, ¡ While improving the operational efficiency of their administrations.
  • 10. Thank You! ¡ For more e-government news, reports and analyses, visit eMunicipality’s Blog or subscribe for our newsletter: ¡ www.emunicipality.com/blog-emunicipality/ ¡ @eMunicipality