SlideShare a Scribd company logo
www.cdovision.com
Moderator: Tony Shaw
CEO, DATAVERSITY
Speaker: Scott Brinker
CTO
ION INTERACTIVE
#CDOVision
Turbocharging a New Generation
of Customer Experiences
by Scott Brinker
@chiefmartec
Co-founder & CTO
Software and services
for marketing apps.
Author & Editor
Blog on the entwining of
marketing & technology.
Technology
Marketing
Strategy
The Most Interesting
Intersection in the World
Marketing will be the largest producer and
consumer of data in the enterprise.
Everything digital is
controlled by software.
Software is
marketing’s
interface to
reality.
Analytics/attribution software
affects our perceptions.
Marketing automation software
affects our processes.
Social media listening software
affects our engagement.
Customer experience software
affects our touchpoints.
CRM software, by definition,
affects our relationships.
Marketer
Marketing
Software
Web
Services
Client
Software
Customer
Software is the middleman
in digital marketing.
Distance between communications and
customer experience has collapsed to a
click.
ZMOT: Winning the Zero Moment of Truth, Jim Lecinski
Data is both the fuel and the exhaust
of the marketing technology ecosystem.
Marketer
Marketing
Software
Web
Services
Client
Software
Customer
Data is both the fuel and the exhaust
of the marketing technology ecosystem.
Data is both the fuel and the exhaust
of the customer experience ecosystem.
The
King Solomon
approach to
dividing
marketing
technology.
Marketing Savvy
TechSavvy
Old School
Marketers
OldSchool
Engineers
New School:
Marketing Technologists
Creative Technologists
Growth Hackers
Chief Digital Officers
Data Scientists
CMO:
I’m ready to
take over our
IT spend!
CIO:
Why me?
By 2017 the CMO
will spend more on
IT than the CIO.
– Gartner
Cowboy
Laggard Prisoner
Technology Expertise
TechnologyAuthority
Chief
Marketing
Technologist
CMO
Prospects &
Customers
IT
Marketing
Teams
Agencies &
Vendors
enable and
educate
prioritize,
facilitate, and
maintain good
governance deliver and measure
technology-powered
experiences
advise and implement
technology-powered
strategiesevaluate and
integrate
Chief
Marketing
Technologist
CMO
Prospects &
Customers
IT
Marketing
Teams
Agencies &
Vendors
enable and
educate
prioritize,
facilitate, and
maintain good
governance deliver and measure
technology-powered
experiences
advise and implement
technology-powered
strategiesevaluate and
integrate
CDO
81% of large organizations now have the
equivalent of a chief marketing technologist role.
7 Meta-Trends of a New Brand of Marketing
Co-founder & CTO
ion interactive, inc.
http://ioninteractive.com
sbrinker@ioninteractive.com
Twitter: @chiefmartec
Author & Editor
Chief Marketing Technologist
http://chiefmartec.com
Thank you! Please
feel free to reach
out to me if I can
help in any way.

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