5. TheWhy Behind the Price
• The price can neither be too low that the seller incurs losses, nor be
too high that the consumers cannot afford the product.
• The price of a product or a service depends on its demand, which is
determined by demand elasticity. A product is said to be elastic if
raising its price reduces the demand considerably and the
product/service is inelastic if its demand is not affected even after
raising the price.
6. Promotion
• Includes :
– Advertising
– Public relations
– Social media marketing
– Email marketing
– Search engine marketing
– Video marketing
7. Place
• Consists of:
– Where a company sells a product
– Can also include where a product
is placed in a store
8. The Use of 4 P’s
• Used by businesses to:
– Identify key factors such as:
• What consumers want
• How a product or service meets these needs
• How products or services are perceived
• How products or services stand out from competitors
• How products or services interact with customers
9. Two New Elements
• new developments in the
marketplace have added two
vital layers for marketers to
integrate into the marketing
mix: process and people.
10. Process
• Includes:
– Automation
– Systems
– Processes
• Help reduce cost while also
playing an integral role in
achieving customer
satisfaction and measuring
results.
11. People • Companies need to:
– Hire and train the right people to
provide superior and consistent
customer service.
• Employees need to be trained on
customer habits and behaviors
that humanize consumers using
customer personas.
• The primary messaging and
competitive advantage is also
important to communicate in
order to ensure that the voice of
the company stands united.