This document provides an overview of the marketing mix, also known as the 7Ps. It discusses each element of the marketing mix - product, price, place, promotion, people, process, and physical environment. For each P, key questions are provided to help analyze and optimize that element of the mix. The marketing mix is presented as a framework for developing a comprehensive marketing strategy to meet objectives and satisfy customers.

1. STUDY SESSION
MARKETING MIX

2. Agenda
• Introduction
• Product
• Price
• Promotion
• Place
• 7 Ps
• Summary

3. INTRODUCTION
MARKETING MIX

4. Introduction
• Marketing Mix is a combination of marketing tools that a
company uses to satisfy their target customers and
achieving organizational goals. McCarthy classified all
these marketing tools under four broad categories:
• Product
• Price
• Place
• Promotion

5. • These four elements are the basic components of a
marketing plan and are collectively called 4 P’s of
marketing. 4 P’s pertain more to physical products than
services.
• The important thing to note is that all these four P’s
(variable) are controllable, subject to internal and external
constraints of marketing environment. Marketers, using
different blends of these variables, can target different
group of customers having different needs. So, a
customer may call marketing mix “the offering”.

6. The Marketing Mix

7. The Marketing Mix
• The tools available to a business to gain the
reaction it is seeking from its target market in
relation to its marketing objectives
• 7Ps – Price, Product, Promotion, Place, People,
Process, Physical Environment
• Traditional 4Ps extended to encompass growth of
service industry

8. PRICE
MARKETING MIX

9. Price
• Price includes the pricing strategy of the company for its
products. How much customer should pay for a product?
Pricing strategy not only related to the profit margins but
also helps in finding target customers. Pricing decision
also influence the choice of marketing channels. Price
decisions include:
• Pricing Strategy (Penetration, Skim, etc)
• List Price
• payment period
• Discounts
• Financing
• Credit terms

10. Price

11. Price
• Pricing Strategy
• Importance of:
• knowing the market
elasticity
• keeping an eye
on rivals
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12. Questions on Price
• Where do buyers look for your product or service?
• If they look in a store, what kind? A specialist boutique or in
a supermarket, or both? Or online? Or direct, via a
catalogue?
• How can you access the right distribution channels?
• Do you need to use a sales force? Or attend trade fairs? Or
make online submissions? Or send samples to catalogue
companies?
• What do you competitors do, and how can you learn from
that and/or differentiate?

13. PRODUCT
MARKETING MIX

14. Product
• Product is the actual offering by the company to its targeted
customers which also includes value added stuff. Product may be
tangible (goods) or intangible (services).
• While formulating the marketing strategy, product decisions include:
• What to offer?
• Brand name
• Packaging
• Quality
• Appearance
• Functionality
• Accessories
• Installation
• After sale services
• Warranty

15. Product

16. Product
• Methods used to improve
/ differentiate the product
and increase sales or
target sales more
effectively to gain a
competitive advantage
e.g.
• Extension strategies
• Specialised versions
• New editions
• Improvements – real or
otherwise!
• Changed packaging
• Technology, etc.

17. Questions on Product
• What does the customer want from the product/service?
What needs does it satisfy?
• What features does it have to meet these needs?
• Are there any features you've missed out?
• Are you including costly features that the customer won't
actually use?
• How and where will the customer use it?
• What does it look like? How will customers experience it?
• What size(s), color(s), and so on, should it be?
• What is it to be called?
• How is it branded?
• How is it differentiated versus your competitors?
• What is the most it can cost to provide, and still be sold
sufficiently profitably?

18. PROMOTION
MARKETING MIX

19. Promotion
• Promotion includes all communication and selling
activities to pursuade future prospects to buy the product.
Promotion decisions include:
• Advertising
• Media Types
• Message
• Budgets
• Sales promotion
• Personal selling
• Public relations
• Direct marketing

20. Promotion

21. Promotion
• Strategies to make the
consumer aware of the
existence of a product or
service
• NOT just advertising

22. Questions on Promotion
• Where and when can you get across your marketing
messages to your target market?
• Will you reach your audience by advertising in the press, or
on TV, or radio, or on billboards? By using direct marketing
mailshot? Through PR? On the Internet?
• When is the best time to promote? Is there seasonality in
the market? Are there any wider environmental issues that
suggest or dictate the timing of your market launch, or the
timing of subsequent promotions?
• How do your competitors do their promotions? And how
does that influence your choice of promotional activity?

23. PLACE
MARKETING MIX

24. Place
• It not only includes the place where the product is placed, all
those activities performed by the company to ensure the
availability of the product tot he targeted customers. Availability
of the product at the right place, at the right time and in the
right quantity is crucial in placement decisions.
• Placement decisions include:
• Placement
• Distribution channels
• Logistics
• Inventory
• Order processing
• Market coverage
• selection of channel members

25. Place

26. Place
• The means by which products and services get from
producer to consumer and where they can be accessed
by the consumer.
• The more places to buy the product and the easier it is
made to buy it, the better for the business (and the
consumer?)

27. Questions on Place
• Where do buyers look for your product or service?
• If they look in a store, what kind? A specialist boutique or in
a supermarket, or both? Or online? Or direct, via a
catalogue?
• How can you access the right distribution channels?
• Do you need to use a sales force? Or attend trade fairs? Or
make online submissions? Or send samples to catalogue
companies?
• What do you competitors do, and how can you learn from
that and/or differentiate?

28. 7P
MARKETING MIX

29. Limitations of 4Ps
• Marketing mix (4 P’s) was more useful in early 19′s when
production concept ws in and physical products were in
larger proportion. Today, with latest marketing concepts,
marketing environment has become more intergrated. So,
in order to extend the usefulness of marketing mix, some
authors introduced a fifth P and then seven P’s (People,
Packaging, Process). But the foundation of Marketing Mix
still stands on the basic 4P’s.

30. People

31. People
People represent the business
• The image they present can be important
• First contact often human – what is the lasting image
they provide to the customer?
• Extent of training and knowledge
of the product/service concerned
• Mission statement – how relevant?
• Do staff represent the desired culture
of the business?

32. Process

33. Process
• How do people consume services?
• What processes do they have to go through to acquire
the services?
• Where do they find the availability of the service?
• Contact
• Reminders
• Registration
• Subscription
• Form filling
• Degree of technology

34. Physical Environment

35. Physical Environment
• The ambience, mood or physical presentation of the
environment
• Smart/shabby?
• Trendy/retro/modern/old fashioned?
• Light/dark/bright/subdued?
• Romantic/chic/loud?
• Clean/dirty/unkempt/neat?
• Music?
• Smell?

36. SUMMARY
MARKETING MIX

37. Using the Marketing Mix
• The marketing mix model can be used to help you decide how
to take a new offer to market. It can also be used to test your
existing marketing strategy. Whether you are considering a
new or existing offer, follow the steps below help you define
and improve your marketing mix.
1. Start by identifying the product or service that you want to
analyze.
2. Now go through and answer the 4Ps questions – as defined
in detail above.
3. Try asking "why" and "what if" questions too, to challenge
your offer. For example, ask why your target audience needs
a particular feature. What if you drop your price by 5%? What
if you offer more colors? Why sell through wholesalers rather
than direct channels? What if you improve PR rather than
rely on TV advertising?

38. Using the Marketing Mix
4. Once you have a well-defined marketing mix, try "testing" the
overall offer from the customer's perspective, by asking
customer focused questions:
• Does it meet their needs? (product)
• Will they find it where they shop? (place)
• Will they consider it's priced favorably? (price)
• And will the marketing communications reach them? (promotion)
5. Keep on asking questions and making changes to your mix
until you are satisfied that you have optimized your marketing
mix, given the information and facts and figures you have
available.
6. Review you marketing mix regularly, as some elements will
need to change as the product or service, and its market,
grow, mature and adapt in an ever-changing competitive
environment.`

39. The Marketing Mix
• Blend of the mix depends upon:
• Marketing objectives
• Type of product
• Target market
• Market structure
• Rivals’ behaviour
• Global issues – culture/religion, etc.
• Marketing position
• Product portfolio
• Product lifecycle
• Boston Matrix

41. Summary The Marketing Mix
• The tools available to a business to gain the reaction it is
seeking from its target market in relation to its marketing
objectives.
• Modern 7Ps:
• Price
• Product
• Promotion
• Place
• People
• Process
• Physical Environment