This document contains the profile of Mr. Thanakorn Ninrat, including his personal details, education background, employment history, skills, and qualifications. He is currently 34 years old and working as a Project Manager for Telemarketing at Rabbit Finance Company, where he is responsible for managing sales teams and analyzing performance reports. Previously he has over 15 years of experience in the insurance industry, holding roles such as Assistant Account Manager at ACE INA and Conservation and Welcome Call Assistant Manager at CIGNA Insurance. He obtained a Bachelor's Degree in Travel Industry Management from St. John University in 2004.

1. THANAKORN’S PROFILE
Mr. THANAKORN NINRAT (NAM) TEL.061-742-2519, 088-965-2494
Email: boeing4067572@hotmail.com
P E R S O N A L I N F O R M A T I O N
Address : 158/189 Condolett pixel, Soi Sri-bumphen, Chong nonsi, Yannawa, BKK 10120
Tel. 061-742-2519.
Age : 34 years old.
Date of Birth : 30 August 1981.
Height : 178 cm.
Weight : 75 kg.
Marital Status : Single.
Nationality : Thai.
Health : Good.
Personality : Core Competence
 Excellent Interpersonal Communication
 Result-oriented and Self-motivated
 Able to work on own initiative as well as a team player
 Open to further expansion of intellectual and professional horizons.
Special Abilities : Computer Programs
 Microsoft Word, Excel, PowerPoint, Movie Maker and Internet
 Typing Skill - Thai 40 wpm, English 40 wpm.
Linguistic Competence
 Thai (native language)
 English (alternative language): Listening, writing & Speaking
Hobbies & Interests : Reading, Traveling, Swimming and Movie.
E D U C A T I O N B A C K G R O U N D
2002 – 2004 St. John University, Bangkok
Faculty of Liberal Art
Major in Travel Industry Management
Attained Level: Bachelor Degree.
1997 – 2002 Bangkok Business College, Bangkok
Major in Accounting
Attained Level: Diploma.

2. E M P L O Y E M E N T E X P E R I E N C E S
Aug 2015 – Current Rabbit Finance Company.
Position: Project Manager for Telemarketing (Motor insurance)
 Managing supervisor to achieve KPI (Sale motor, Inbound and payment follow up
team)
 Analysis: sale report, Inbound and payment follow up team.
 Work closely with CCO to develop Rabbit Finance call center.
 Analyzing report and data for improve productivity.
 Develop report for Sale, inbound, and payment follow up team
 Develop training process before on floor.
 Implement and development Nana system.
Sep 2012 – Mar 2015. ACE INA Oversea Insurance Co., Ltd.
Position: Assistant Account Manager.
Assistant Account Manager
Manage relationship with key business partners to maintain or expand
customer base and enhance any other marketing opportunities through
partnership. Monitor market trend and execute business plan for key
potential business partners. Develop and manage marketing strategies of
product and brand in retail channel to drive awareness and sales. Create
marketing campaigns, product launches, promotion, sales activities, and
media to customers while ensuring achievement of corporate brand
objective. Drive and analyze sales performance and create strategic action
plan to ensure sales growth. Work with sales manager to lead hundreds of
salesperson. Control end-to-end operation process.
Responsibilities:
 Maintained strong partnership with “KTC card” to provide insurance products
to card holders (KTC mobile leads trigger)
 Increased 50% of customer leads for telemarketing channel
 Successful leads trigger of Mobile insurance through KTC website, SMS,
Magazine channels and got response rate at 5.0%
 Executed business plan of a key potential Non sponsor for telemarketing.
 Grow portfolio on internal customer (Existing)
 Cross sell / up-sell on internal customer and lead trigger from website.
Aug 2009 – Sep 2012. CIGNA Insurance Co., Ltd.
Position: Conservation and Welcome Call Assistant Manager.
Responsibilities:
 Managing and supervise Conservation and welcome Call team to achieve KPI
on conservation and welcome call handling and processing.
 Plan and in deep analysis of current trend by conservation to improve quality for
staff skills.
 Work closely with Sr. Manager to develop and ensure the essential customer
service values are communicated to customers.
 Responsible for the daily management of the conservation and welcome call
team in order to deliver professional and quality telephone service to CIGNA’s
existing customers.
 Liaise and co-ordinate with all other parties concerned in resolving customer’s
requests.
 Analyzing report and data for improve productivity to achieve KPI monthly target
for conservation rate 40% and payment follow up rate 40%.

3. July 2007 – July 2009 Krungthai-Axa insurance Co., Ltd
Position: Area Sale Manager for Akamai district.
Responsibilities:
 Plan and implement a regular branch activity to ensure productivity meet and
exceed target in all branch.
 Work very closely with sales team in the field to implement activity,
communication and provide necessary data to encourage sales activity motivate
and maintain morale.
 Analyzing report and data available on productivity from branch to individual FA
(Financial Advisor) on a weekly basis. Produce summary of the productivity
trend to management with action to improve or maintain the productivity in each
area.
 Work with Krungtai-Bank's staff for activity, motivate and maintain morale.
 Be responsible to lead 6 FA (Financial Advisor) to achieve AFYP monthly target
at 2.5 MB
May 2004 – May 2007 PRUDENTIAL LIFE ASSURANCE Co., Ltd
Position: Supervisor (Nov 2007 – May 2009) for Aeon MCE Card
Business Type: Life Insurance
Responsibilities:
 Be responsible to lead 10 Telesales to achieve AFYP monthly target at 4 – 6
MB.
 To actively assist in the development and be responsible for the management
of PRUCALL’s center telemarketing activity to achieve an objectives and its
partner’s insurance direct marketing.
 Monitoring, consolidating and analyzing Sales Performance Report and
Production / Product Performance
 Coaching Telesales
Position: Telesales (May – October 2007)
Responsibilities:
 Offering the assigned insurance product to a prospect’s list – Aeon Card in order
to achieve monthly AFYP target at 400,000 - 500,000 Baht
 Assisting to handle and clarify a complaints / dispute issue
May 2000 – April 2004 ACE INSURANCE Co., Ltd
Position: Telesales
Business Type: Non-Life Insurance
Responsibilities:
 Offering the assigned insurance product to prospect’s list – Aeon, Power Buy
and First Choice in order to achieve monthly AFYP target at 400,000 –
1,000,000 Baht
 Assisting to handle and clarify a complaints / dispute issue
C E R T I F I C A T E & T R A I N I N G C O U R S E S
 Life License Agent: Prudential Life Assurance
 Certificate of Psychology Service: St. John University.
 Certificate Tour Guide: St. John University.
 Certificate Tourist Guide License: Tourism Authority of Thailand.
 Top 5 Area Sale Manager at Krungthai-AXA for AP of the month (October 2009).
 Top 5 Area Sale Manager at Krungthai-AXA for MRTA of the month (November 2009).
 Cigna Rising Star Award 2011.

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