Martin Hawkins has over 12 years of experience in sales, customer service, and management. He has a proven track record of exceeding targets and received extensive training. His most recent role was as a Business Development Executive where he provided qualified leads and appointments to field sales professionals. He is seeking a new opportunity that utilizes his strong customer service, sales, and interpersonal skills.

1. MARTIN HAWKINS (martfat@hotmail.co.uk)
80 Nettlecombe, Furzton, Milton Keynes, MK4 1JQ Telephone: 07982 133 721 DOB: 19/5/86
Personal Profile:
Highly dedicated ambitious professional. 12 years sales/customerservice experience and 3 year’s managerial
experience. Excellent customer service and sales skills. Very confident and self motivated. Strong interpersonal
skills. A supportive team leader/member with a cheerful approach, who always motivates and inspires.
Key strengths and Achievements:
 Highly trained in all aspects of sales and customer service - took part in a five month personal
development programme fully funded by a leading retailer
 Handpicked to join a select number of staff for a new, flagship department selling electrical
products and new technologies
 Received in-depth sales training within a high street store
 Proven ability to meet and exceed targets - Won RIG Energy's outright performance related
holiday competition
 Leading Business Development Executive at ROI for every month I had a target
 leading store salesman for three consecutive months selling landline contracts
 Chosen to represent companies as a delegate attending nationwide events
 Chosen to represent company when meeting Consultant Surgeons
 Superb communicator at all levels
Career History:
June 2015 - Present. Return On Investment Business Development Executive (B2B) Linford Wood. MK.
This is a skilled role providing qualified leads and appointments to field-based sales professionals working for
SEAT.
This is a crucial role in ensuring the customer facing SEAT (VW Group) Local Business Development
Managers are supported in a variety of tasks and maximising their time in front of SME fleet decision
makers.The role is a busy,challenging position and involves managing your own database and making high
volume, proactive outbound phone contact to Small Business Users. You are constantly updating the CRM
systemwith Fleet information and contact notes etc.
I work with the Dealership / LBDM's to effectively plan territory-penetration, appointment setting for new
business.
Jan 2015 - April 2015.Customer Representitive. Charles Tyrwhitt. Bletchley, MK.
As a member of the frontline team I take full responsibility for every customer I deal with and perform any duty
that will mean our customers receive only the best service. Answering a variety of inbound calls taking
requests,answering queries and problem solving. Making outbound follow up calls when necessary,answering
queries relating to the website and responding to e-mail's.
April 2013 - Dec 2014. Customer Service Manager. Ladbrokes. Central Milton Keynes.
I manage various shops throughout MK. My goals are assistIng in growing the local market share by
targeting new customers. I also manage and help train other members of staff. I deliver success on
key products. I always make sure shop is fully compliant with law and legislation.

2. Throughout the day I engage customers pro-actively and respectfully at the earliest opportunity. I
enjoy creating positive customer experiences. I do this whilst delivering outstanding levels of
customer service. When managing I ensure I lead by example ensuring all colleagues conduct
themselves as ambassadors of the brand. I make sure the team understand, meet and exceed their
gross shop and OTC targets. I left here as I could no longer commit to weekend work.
Feb 2013 - March 2013. NVQ Training. Harrow College.
I completed 3 courses and gained qualifications covering Customer Service, Communication and
Complaint Handling.
Sep 2012 - Jan 2013. Call Centre Agent. Maintenance Management Ltd. Mount Farm. MK.
MML is a primary call management facility responsible for the day-to-day management of
maintenance faults within Client Corporate Offices, Department Stores, Distribution Centres and
Supermarkets. Overview of Duties: I take incoming calls from Clients either reporting new
maintenance faults or chasing outstanding/current maintenance faults. I take incoming and make
outbound calls to contractors to log, assign and chase jobs. Administration of Minor Maintenance
requests. Administration of re-active calls. Escalation of calls from Client senior staff. I complete all
these tasks whilst maintaining financial awareness of the company and adhering to my duty of care
including MML's Health and Safety, Environment Policies and Corporate Social Responsibility. Left to
continue my education.
Aug 2012 – Sep 2012. Volunteer. Queensway Bletchley. British Heart Foundation.
Volunteering as a shop worker. Duties are sorting clothes and other household products,steaming clothes,
working at till or on shop floor and general cleaning.
May 2012 – July 2012. Work Management Co-ordinator. Imserv. Linford Wood. Temporary
Main duties include confirming at least 20 appointments per day. This is for Engineers to either fix,
install or upgrade Gas and Electric meters. I have to co-ordinate, maintain and generate 6 engineers
daily work schedules. I do this by generating leads, confirming appointments and planning their daily
work. I have to take into account each Engineers individual Qualifications, locations willing to travel,
daily minutes available and time takes to travel from home to each job, complete said job and travel
to the next. I am monitored by various KPI's including outgoing calls, confirmed appointments etc.
June 2011 – Feb 2012.Health Advisor. NHS Direct. Linford Wood. Temporary
I answer calls on all symptomatic, medicine and health related enquiries. Duties of the role include completing
health assessments and determine the priority of the outcome depending on the information provided. I handle a
high volume of calls, due to the nature of the business these calls can vary massively. The variety of calls can
range from for example, a mother calling on behalf of an ill child, to a patient having an allergic reaction to
medication and escalating to calls regarding heart attacks and at times even patient deaths.I make sure I
maintain a high level of professionalism with every call. With this level of responsibility I have to always adhere
to my duty of care, meaning being attentive to patients needs and listen out and probe for key indicators. Such as
underlying health conditions and current medications, where they are, who with etc. Most importantly I have to
be able to understand and use my knowledge and experience to be able to manage these situations and
circumstances. I do this using my customer service and life experience skills. I was the 1st out of 40 new starters
in my induction group to complete all the necessary assessments (126 of them) in order to pass training. I thrive
in high pressure situations and am now looking to join an environment in which I feel my Customer Service
skills and Sales experience are best suited.
September 2010 – June 2011.Resourcer/Head-hunter. RIG Energy Recruit. CMK.

3. During my time here I was very successfulin my role. My duties mainly consisted ofHeadhunting/Resourcing
Engineers covering all the Energy/Utilities sectors,such as:Gas Engineers, Water Meter Instillation Engineers,
Leakage Inspectors,Electricians, Plumbers, Solar Installers, Estimators and Quantity Surveyors etc. I effectively
resourced the full scope from Commercial, Domestic and industrial sectors.Ranging from Engineer level to
Senior Management level. This was on a permanent basis and Full time/part time contract basis.I have also
implemented large scale recruitment programmes. All of my approved candidates that I put forward for a
position are qualified, experienced, vetted and fully referenced and compliant. To achieve this I was primarily
on the phone making the necessary calls. Also I processed weekly timesheets and spent a lot of time doing
admin work. I used many methods to achieve my goals such as using my excellent interpersonal skills, vetting
skills and sales techniques.I always make sure I secure commitment from my Engineers, whilst maintaining
excellent customer service and ensuring satisfaction.I often had to network whilst resourcing, this helped me
gain job and engineer recommendations. I have often canvassed,resourced and filled my own positions to
ensure I reach my KPI’s.
At RIG Energy I won their outright performance related holiday incentive competition. I was targeted in my 1st
quarter to aim for 6 contractors out as a minimum and aim for 10 to receive an enhanced bonus.I finished the
Quarter on 28 contractors out. Subsequently I won a trip to Las Vegas and a nice bonus to spend.
I feel as though this experience has optimised my ability to deliver a highly targeted efficient service to clients
and candidates alike, whilst fulfilling their expectations and constantly delivering on promises. My time at RIG
Energy has very much helped me progress as a professionaland further improve and develop my abilities. I
have proved in anothernew environment I can adapt and be successful.I now feel as though I am a Business
specialist within this market.
I was unfortunately made redundant on the 24/6/11 due to a variety of reasons affecting the Business.
September 2009 - July 2010. Senior Recruitment Consultant. Locumlinx, Knowlhill, MK.
Daily canvassing ofNHS Hospitals/Private Hospitals for positions.Building relationships with candidates and
clients alike. Making availability calls, calling all candidates on a daily basis.Processing the weekly timesheets
to ensure all Locums were paid on time. Making sure that quarterly trackers were fully up-to-date and accurate
for future forecasting. Regular Client visits throughout the country. Working closely with the Compliance team
to attain all necessary paperwork from our Locums to enable us to place them in a position.Assisting with the
training of new starters.Making sure myself and the new starters were all exceeding our KPI’s.
Involved in the 24 hour on-call Rota to help with any problems during the weekends/bankholidays that
Clients/Candidates may have. Negotiating hourly pay and hourly charge with Candidates and Clients
respectively. Working closely with my Resourcers to make sure they were getting all the assistance required and
forwarding leads to them to follow up. Liaising with the Divisional Managerto discuss the teams input, allocate
commission to the team members based on GM and KPI’s. Held the team meetings on a weekly basis and dealt
with any queries.
Left here due to Redundancy.
April 2008 - August 2009: Assistant Manager. Tote Sport, Bletchley, MK.
I started as a part time cashier and after two months I passed my accreditation 2 (Progression test)and achieved
a pay rise and was offered full time hours.A further 2 months later I passed my accreditation 3 and 4 and was
promoted to the position of Assistant Manager.Now my position entailed opening, running and closing the shop
from 08:00-23:00. I was responsible for 2 cashiers. Of whom I managed and also trained. Mainly my duties
were to take and translate bets and deal with all customer enquiries and complaints. Whilst running the business

4. I had many targets to meet e.g. achieving and maintaining a profit percentage target of 35% for the week and
month.
Left here for bettercareer prospects as I could not progress any further within the company.
Aug 2007- March 2008, Full time parent and Carer.
June 2005 - July 2007: Technology assistant. ASDA, Bletchley, Milton Keynes.
On successfulapplication, I received 5 months specialist training. This included health and safety,diversity,
interpersonal and team building exercises. I was also trained in various Sales techniques from Sales Managers
who worked for the mobile phone company Vodafone. I became one of only five fully trained ASDA colleagues
for the Milton Keynes area working within the newly appointed technology department. My job primarily
entailed advising customers both in store and via telephone.I sold all Technology goods including phone
contracts,Sat- nav’s,MP3 players and T.V’s.
I left comet for a career change.I became a Tree Surgeon assistant forMK Trees. The pay was much higher,
although I quickly realised my skills are not best utilised for this role.
Oct 2003 - May 2005 Salesman. Comet, Milton Keynes.
Whilst working at comet I was given the opportunity to receive specialist training in all aspects of sales,and was
also taken on product a knowledge course.I worked my way up from part time till assistant to full time
salesman in 2 months due to selling more on the till than the Salesmen were on the sales floor. I sold all white
goods and electrical appliances. My main responsibilities were to achieve sales, warranties and contract targets.
Education and training:
September 1998 - July 2002, Shenley Brook End School, Milton Keynes
GCSE’S- English C Math’s C English literature B Science C
In addition to the above,I have undertaken extensive on-going training when working in the retail sector,
including development in the following areas:
- Customer service
- Sales
- Health and Safety
- Team Building
- InterpersonalSkills
- Diversity