The document provides a candidate profile for Tando Baku, including details about his qualifications, employment history, and responsibilities in various leadership roles in banking and financial services over 17 years. Baku held positions such as Sales Manager, Branch Hub Manager, Regional Manager, and Regional Team Leader with responsibilities including achieving sales targets, customer service, operations management, and people development. He has qualifications in human resources, financial services regulations, and Microsoft Office software.

1. Registration No.: 2008/020992/07
Directors: C van Eeden (MD)
Broad Based BEE Status: Level 4 Contributor
INTRODUCTION
CANDIDATE PROFILE
I am punctual, efficient, committed and a smart working individual and have outstanding
work ethics.
I believe in people and skills development to get the best out of them.
I have a passion for Customer Service, staying in place with Compliance & Operations, and
with great determination and certainty says that I am a “Rain Maker” in Sales. I have 17
years in Banking /Financial services with 10 years being in leadership positions ranging from
Sales Manager, Branch Hub Manager , Regional Manager ,Provincial External Sales
Manager and Regional Team Leader – Sales Co ordination
Achievements
Sales
2004 – 2005 – Sales Consultant – Absa exceeded Sales Targets such that I was promoted
twice same year ( Jan – May flexi sales consultant, May – Nov Retail sales consultant ,Nov –
External sales consultant )
2005- External Sales Consultant Absa – promoted to Sales Manager -Created fruitful
relations with Unions (Sadtu ,Samwu),Private Companies (Metropolitan) that assisted us to
drive Absa products and exceed targets even in the Transkei area where Absa branches
were not opened yet.
2007 – Sales Manager Absa – No 1 spot Nationally in Transactional Banking through
establishing profitable relations with Traditional Leader in the Transkei area
2013 – 2014- Absa SM Turned around Absa Transkei Sales performance from closing 4 to 9
/11 banking buckets within 3 months through a couple of personal initiatives
2014 – Absa TL SC – Occupied the No 1 spot Nationally for Sales in Vehichle finance until
retrenchment procress in July
2014 May & June – Absa TL SC Occupied no 1 Spot Nationally with 1 million customers
Campaign
Management
2008 – 2010 BM – Absa – Chosen to be in the EC Talent Forum and also appointed as
Leaders coaching Leaders

2. Registration No.: 2008/020992/07
Directors: C van Eeden (MD)
Broad Based BEE Status: Level 4 Contributor
2011 RM – Fnb -Opened 5 more operational and profitable branches to take the tally
to 8 branches within six months .
2012 P SM - Fnb - Launched and Headed External Sales division in EC and reached the
targets within 3 months of operation.
PERSONAL DETAILS
Name Tando Baku
Identity Number 7308295297089
Nationality South African
Languages English / Afrikaans / IsiXhosa
Residential Location Amalinda – East London
Notice Period 1 Week
Driver’s License Code 8
Contact Details 0818033365/ 0437064111
Email address tando.baku@gmail.com / tbaku@oldmutualpfa.com
FORMAL EDUCATION
Date Qualification Institution
1992 Matric Mzomhle High School
1995 National
Diploma in
Human
Resources
Walter Sisulu University
2016 NQF Level 5 Millpark

3. Registration No.: 2008/020992/07
Directors: C van Eeden (MD)
Broad Based BEE Status: Level 4 Contributor
2014 Regulatory
Examination
RE5 -
Representatives
Moonstone College
2013 Regulatory
Examination
RE1 – Key
Individual
Leselo College
EMPLOYMENT SUMMARY
Date Company Job Title
March 2016
to date
Old Mutual Personal
Financial Advice
Financial Adviser
February
2015 to
February
2016
AAA Baku(self
employed)
Director
April 2013
to January
2015
Absa Bank – Mthatha Regional Team Leader Sales
Coordination
January
2012 to
March 2013
February
2011 to
January
2012
FNB Easyplan – East
London Region
Provincial External Sales
Manger - Eastern Cape
Regional Manager – Eastern
Cape
September
2007 to
January
2011
Absa Bank –
Butterworth / King
Williams Town
Branch – Hub Manager
Sales Manager - Absa )
Tambo ( Transkei)
January
2004 to
January
2006
Absa Bank –
Mdantsane/ East
London
Mobile / External Sales Consultant
Sales Consultant
September
1997 to
December
2003
Absa Bank-
Mdantsane ,East
London,Oxford street
,Vincent ,Cambridge
Teller, Enquiries Clerk , Host ,Call Centre Agent
Sales Support Clerk

4. Registration No.: 2008/020992/07
Directors: C van Eeden (MD)
Broad Based BEE Status: Level 4 Contributor
COMPUTERPACKAGES
 MS Office
 MS Excel
 MS Word
 PowerPoint
 Outlook
EMPLOYMENT HISTORY
Company Old Mutual Personal Financial Advice
Employment Duration February 2016 to date
Position Personal Financial Advisor
Duties and Responsibilities Advising clients about Old Mutual products which are
relevant to address their needs
Reason for Leaving Joined Old Mutual
Company AAA Baku Pty Ltd (Self Employed)
Employment Duration February 2015 to February 2016
Position Director
Duties and Responsibilities Managing the company in terms of Sales and
Distribution
Reason for Leaving Retrenched

5. Registration No.: 2008/020992/07
Directors: C van Eeden (MD)
Broad Based BEE Status: Level 4 Contributor
Company Absa Bank – Mthatha
Total Employment Duration April 2013 to January 2015
Position TeamLeader Sales Coordination
Duties and Responsibilities Heading the Sales Function in the Or Tambo Region(
Transkei) in terms of Sales , Customer ,Operations and
People aspects
Sales Function
Plan and develop strategy for the achievement of targets
for the branches & the External Sales Team: in terms of
monthly, weekly Provincial and National Campaigns
Implement strategies and initiatives concluded at the
Provincial Management Committee meeting through
branch visits
Allocate and monitor targets for the branches
Monitor and analyses Region’s performance on daily
basis and engage the non-Area, Branch and Sales
Manager
Initiate and drive Campaigns and Promotions ,blitz days
in the Region align it with National and Provincial
Campaigns
Managing and Change and new processes in branches
by coaching and guidance
Create and maintain relationships with internal &
external stake holders to take maximise sales
opportunities
Customer
Chairing Customer Forums and ensuring that the raised
at the Forums will be actions
Drive Customer appreciation days in partnership with the
Customer Experience department
Driving and initiating actions to increase the Customer
Score on branch visits
Conduct & Operations
To manage and minimise Fica errors coming from
consultants in branches and the External sales
consultant
To ensure the sales staff is compliant in terms of
Legislative requirements

6. Registration No.: 2008/020992/07
Directors: C van Eeden (MD)
Broad Based BEE Status: Level 4 Contributor
People
Ensure the staff morale and participation is high
Ensure development of staff & maintaining and
growing talent
Ensure staff is performing to their optimum levels
Financial
To keep losses at a minimum by not overspending
To implement cost saving initiatives like over managing
overtime, accommodation
To manage and control budget in terms of kilometer
claims
To manage usage of the Corporate card budget not to
exceed
Reason for Leaving Seeking career growth
Company Fnb Easyplan
Total Employment Duration February 2011 to March 2013
Employment Duration January 2012 to March 2013
Position Provincial External Sales Manger Eastern Cape
Duties and Responsibilities Driving and overseeing the external sales to achieve and
exceed prescribed targets
Supporting branches through creation and maintaining
of Groups Schemes with various stakeholders e.g.
Transnet, Satawu - Union, Sadtu – Union
Ensuring that the External Sales consultants and
Branch Managers are exposed to enough sales
opportunities to reach their targets
Coaching and guidance of Branch Managers and
External Sales consultants to identify sales opportunities
Employment Duration February 2011 to January 2012
Position Regional Manager - Eastern Cape
Duties and Responsibilities Managed 8 branches in terms of
Sales
Customer Service

7. Registration No.: 2008/020992/07
Directors: C van Eeden (MD)
Broad Based BEE Status: Level 4 Contributor
Operations
Collections
Reason for Leaving Career Growth – Better opportunity
Company Absa Bank – Butterworth
Employment Duration September 2007 to January 2011
Position Branch – Hub Manager
Duties and Responsibilities Managing King Williams Town and its sub branches in
terms of Sales, Customer, Operations, People and
Finance aspects according to prescribed objectives
Sales
Achievement of prescribed targets for the King
Williams’s Town branch and sub branches
Driving Campaigns and Promotions for the Hub so that
the branches could achieve their target
Customer
Ensure that the branches reached the required
Customer Service Measurement Score
Ensuring that all complaints are resolved within Sla and
not resolved escalated up to me for actioning within the
prescribed sla
Ensure Customer appreciation days and Customer
Forums are held
Ensure an excellent customer service is delivered by all
branches as per the required level
Employment Duration January 2007 to August 2007
Position Sales Manager - Absa OR Tambo (Transkei)
Duties and Responsibilities Tasked with setting the Sales function as Absa bank
was new in the Region
Led a staff complement of 20, 1 Sales receptionist, 3
Sales Support clerks, 16 Sales Consultants in terms of:
Sales, Customer Service, Operations, People and
Finance

8. Registration No.: 2008/020992/07
Directors: C van Eeden (MD)
Broad Based BEE Status: Level 4 Contributor
Sales
Ensuring that the sales targets are met by all branches
Ensuring that Sales staff is compliant in terms of Fais
and Fica Requirement
Ensuring that quality sales are recorded and no claw-
backs
Customer
Ensuring the delivery of an excellent Customer Service
and this is evidenced by a good Customer service
measurement score
Ensure customer appreciation days are held and we
receive customer feedback and actions to be
implemented
Ensure that right product is offered to the right client
Operation
Ensuring that policies and procedures are adhered to, to
minimise risk
Ensure the teams are compliant in terms of fit & proper
status
Ensure losses are kept to a minimum by following
procedures
People
Ensure that staff performs to the maximum levels
Ensure that the staff is developed according to the
agreed developmental plan
Ensure that are the working atmosphere is at its best
Financial
Ensure that losses and expenditure are kept to a
minimum
Ensure that best practices in saving costs is
implemented
Reason for Leaving Promoted

9. Registration No.: 2008/020992/07
Directors: C van Eeden (MD)
Broad Based BEE Status: Level 4 Contributor
Company Absa Bank East London
Employment Duration February 2004 to December 2005
Position Sales Consultant ,External Sales Consultant
Duties and Responsibilities Selling the banks products and providing Customer
service : Products –
Cheque ,Savings ,Investments ,Personal Loans, Credit
Cards , Home loans ,Funeral Plans, Transactional
account,Vehicle Finance ,Long and short term
Insurance ,Funeral Plans
Reason for Leaving Promoted
Company Absa Bank ( United Bank)
Employment Duration September 1997 to December 2003
Position Teller , Enquiries clerk , Call centre agent, Sales
Support clerk, Host
Duties and Responsibilities Processing of withdrawals and deposits,Attending and
solving customer queries ,Processing Admin for the
Sales Department , Welcoming clients into the bank and
directing them into appropriate points of service
Gordon Simanga
Absa Regional Executive
North West Province
0828537619

10. Registration No.: 2008/020992/07
Directors: C van Eeden (MD)
Broad Based BEE Status: Level 4 Contributor
gordonsi@absa.co.za
Louis Van Aswegen
Absa Area Head - East London
59 Western Avenue Sanlam Park
Vincent
043 7056000
0824695385
Onevea Marembo( ex Channel Head at Absa)
R & G group of consultants
2 Sandton Close
Sandton
011 783 9955
0835142484

11. Registration No.: 2008/020992/07
Directors: C van Eeden (MD)
Broad Based BEE Status: Level 4 Contributor