Cynthia Mack has over 10 years of experience in administrative roles, including personnel management, project management, and customer service. She is currently an Administrative Assistant for the South Carolina Military Department- State Guard, where her responsibilities include providing technical assistance, maintaining files and databases, and coordinating various programs. Previously, she held administrative positions in healthcare, corrections, and the military, demonstrating expertise in areas such as facility coordination, human resources, and protocol. Mack is pursuing an MPA and holds a BS in Legal Studies. She aims to utilize her strong communication, problem-solving, and attention to detail skills.

1. CYNTHIA MACK ADMINISTRATIVE
ASSISTANT
PROFESSIONAL PROFILE
Highly competent and dedicated professional possessing over 10 years of demonstrated expertise in administration, personnel management and
technical assistance in military, correctional and healthcare equipment sales settings. Excellent project management, customer service, and
technical skills. Focused on executing quality assurance based practices while upholding policies and procedures. Exceptional ability to
comprehend multifaceted problems, frame effective solutions, and achieve multiple goals. Expert communication skills with the ability to pay close
attention to detail, function in a team environment, and produce positive outcomes.
AREAS OF EXPERTISE
▪ Relationship-Building ▪Personnel Management ▪ Quality Assurance ▪ Client Service ▪ Human Resources Initiatives
▪ Problem-Solving ▪ Budget & Finance Management ▪ Training Coordination
EDUCATION
MPA ▪ Liberty University, Columbia, SC ▪ Expected May 2017
B. S. in Legal Studies ▪ South University, Columbia, SC ▪ Awarded Dec. 2010
EMPLOYMENT CHRONICLE
SOUTH CAROLINA MILITARY DEPARTMENT- STATE GUARD ▪ Columbia, SC Nov. 2013 – Present
Administrative Assistant
 Efficiently provide technical assistance and ensure compliance with all regulations related to military orders and travel/ training requests.
 Coordinate all special requests and queries with tact, confidentiality, integrity and professionalism.
 Accurately maintain and update files for categories of orders, actions and decisions of the Commanding General and staff.
 Effectively prepare discharges, retirement and service certificates for authorized members.
 Process all promotions for the Governor and Adjutant General’s signature. Perform administrative command support functions including:
preparing and processing all mail, maintaining tracking system for all correspondence, and operating with full authority of the Command
Administrative Officer.
 Maintain operational security in the distribution of confidential information. Coordinate the Awards and Decorations program with the G1
for the South Carolina State Guard, which includes maintaining supplies and preparation of certificates and orders to accompany ribbons,
medals, and decorations.
 Strategically maintain database for membership rosters of all South Carolina State Guard units.
 Review and recommend changes to policies and regulations. Coordinate the reproduction of documents, manuals, SOPs and other
required items. Purchase card holder and submits monthly expenditure transmittals. Manage and deposit money from uniform device
sales.
MEDICAL SERVICES OF AMERICA ▪ Lexington, SC Feb. 2012 – Nov. 2013
Facility Coordinator
 Orchestrated all aspects of opening new medical offices including: moving, closing, and merging of company's site; and identifying
locations for Home Health, Hospice and Durable Medical Equipment across various states.
 Interfaced with various departments at the corporate office and contracted vendors to ensure that protocols and schedules were met.
Organized and implemented all facility maintenance company-wide.
 Entered purchase orders and tracked invoices to ensure proper payment to vendors.
 Supervised facility's custodial/maintenance personnel. Solicited, selected, and monitored various vendors for corporate office.
 Coordinated with location managers for 210 company locations throughout the U.S.
 Facilitated contract bidding and purchasing process of all supplies required for facility maintenance at corporate campus.
DEPARTMENT OF ARMY – EXECUTIVE SERVICES OFFICE ▪ Columbia, SC July 2010 – Jan. 2012
Protocol Clerk
 Provided assistance for all protocol functions (including ceremonies) involving the Command Group.
 Collected responses and provided attendee lists. Developed various personal and phone contacts throughout the command to arrange
protocol details. Established and maintained recurring reports of visiting dignitaries and official functions.
 Received visitors and telephone calls and forwarded to appropriate personnel. Scheduled reservations for distinguished visitors.
231 Holmsbury Rd. Irmo, SC 29063▪ ▪ 803.463.5158 (M) ▪ 803.749.7939 (H) ▪ cynthia_mack20@hotmail.com

2. CYNTHIA MACK ADMINISTRATIVE
ASSISTANT
 Effectively operated word processing equipment and/or microcomputer to prepare correspondence and to enter, manipulate, delete, and
print a variety of narrative statistical and/or tabulated data.
 Served as back-up to Post Commander’s Administrative Assistant (GS-9) performing a variety of administrative and technical duties in
support of management with the intent of accomplishing the administrative requirements of the Post Commanding General and Staff.
 Prepared correspondence covering both general and confidential subject matter for internal and external routing.
 Reviewed administrative program guides, policies, and procedures to determine effect on assigned mission.
 Assisted in resolving administrative problems. Maintained calendars that support the Post and Executive Conference Rooms.
 Provided staff advisory service in administrative areas to operating officials and clerical support.
UNITED STATES DEPARTMENT OF THE ARMY ▪ Fort Jackson, SC Apr. 2008 – July 2010
Human Resource Assistant
 Screened military personnel folders for completed documents and accuracy. Proficiently read and interpreted general procedural
guidelines including: software user manuals, correspondence procedures, and style manuals.
 Instructed Basic Training soldiers on processing procedures and proper completion of various forms.
 Established military personnel records information and made corrections to records as required.
 Coded data on specific forms for entry into agency specific automated systems (ERB, EMILPO, and ATTRS).
 Maintained files IAW the Modern Army Records Keeping Systems; maintained regulations IAW Army guidance.
SOUTH CAROLINA DEPARTMENT OF CORRECTIONS ▪ Columbia, SC Nov. 2004 – Mar. 2008
Administrative Assistant II
Held specialized titles while providing administrative support within this correctional facility that serves the inmates of S.C.
 Provided administrative support to the institution’s Warden. Processed all incoming and outgoing mail. Utilized multi-line phone to screen
calls for Warden and/or route to appropriate staff, remaining security conscious at all times
 Monitored daily schedule and maintained the Warden’s calendar. Member of Institution’s Management Team. Attended meetings in the
warden’s stead as required.
 Prepared and reviewed documents for grammar errors and conformance with regulations. Recorded, typed, and distributed staff meeting
minutes and worked on special projects as needed.
 Functioned as the Institutional Personnel Liaison: Recorded and monitored personnel leave and attendance. Assembled and maintained
personnel and medical files; general and financial position descriptions; processed paperwork for new hires, resignations, terminations and
corrective actions. Performed and scheduled employee training and various policy and institutional changes. Assisted on interview panels
for job interviews. Maintained operational security in handling sensitive and confidential information.
 Skillfully performed tasks as the Business Manager, i.e. requisitioned office supplies, and maintained the budget and office equipment.
 Served as Cash Handler/Manager for the institution’s Petty Cash.
 Operated as the Inmate Grievance Coordinator. Received, processed, investigated, and forwarded all inmate grievances in accordance
with policy. Performed interviews, composed and submitted grievance narratives. Submitted monthly grievance reports as policy required.
 Managed daily performance of the Mailroom Director and Administrative Assistant I. Sorted and delivered all institution’s mail in the
absence of the mailroom personnel. Performed employee performance appraisals and approved leave requests.
 Received priority business and high-ranking visitors for Warden.
UNITED STATES NAVY Aug. 1984 – Aug. 2004
Logistics Specialist (former job title – Storekeeper)
As an enlisted sailor in the purchasing and supply field, I handled a wide variety of responsibilities.
 Kept fiscal records of a facility
 Ordered, stored, checked and issued supplies, equipment and accessories
 Prepared inventory reports and correspondence
 Kept official publications up to date
 Maintained financial logs and records
 Operated computer systems that provided logistic support information, including accounting functions
COMPUTER SKILLS
Microsoft Office (Word, Outlook, Access, Excel, PowerPoint, One Note); ERB; EMILPO; ATRRS; SCEIS
231 Holmsbury Rd. Irmo, SC 29063▪ ▪ 803.463.5158 (M) ▪ 803.749.7939 (H) ▪ cynthia_mack20@hotmail.com

3. CYNTHIA MACK ADMINISTRATIVE
ASSISTANT
231 Holmsbury Rd. Irmo, SC 29063▪ ▪ 803.463.5158 (M) ▪ 803.749.7939 (H) ▪ cynthia_mack20@hotmail.com