Telephone Etiquette - Sunset Reef
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This document discusses telephone etiquette and its importance. It notes that etiquette establishes a set of practices that show respect and courtesy to others. For telephone etiquette specifically, it is important because the impression one makes on a phone call can influence the caller's opinion of a business or household. The document outlines best practices for telephone etiquette, including greeting callers, placing callers on hold, transferring calls, taking messages, and closing calls politely. It also discusses multi-tasking and its effect on telephone etiquette.
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Telephone Etiquette
This document provides guidelines for proper telephone etiquette. It discusses best practices for answering calls, introducing yourself, asking if it is a convenient time, focusing full attention on the caller, using plain English, and writing down important details. The key aspects of telephone etiquette are dealing with callers politely and efficiently, having a purpose for all calls, and giving the full and undivided attention required for clear communication.
Telephone Etiquette
The document discusses telephone etiquette and best practices for phone interactions. It recommends answering calls promptly, introducing yourself and your organization, focusing fully on the caller, speaking clearly, avoiding jargon, addressing callers by name, staying calm, and listening actively. The document also outlines five phases of a successful call: opening, building rapport, collecting information, providing solutions, and closing. Contact details are provided for further information.
Important Telephone Etiquette Tips
The business telephone etiquette displayed in organizations is indicative of the employees’ willingness and ability to efficiently assist customers - both internal and external. Take a look at this phone etiquette presentation which details telephone skills which are a part of corporate etiquette. MMM Training Solutions conducts telephone etiquette training for corporates in India.
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This presentation is about proper telephoning etiquette we must use to come across as a successful professional.
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The document provides guidelines for effective telephone etiquette and handling of customer calls. It outlines basic rules for answering calls quickly, speaking clearly at an appropriate pace, listening attentively without interruption, and repeating information to show understanding. Do's include greeting the caller, identifying yourself, speaking respectfully, and providing helpful information, while don'ts involve things like leaving calls unanswered, interrupting, or losing your temper. The document also gives tips for appropriately handling angry customers by showing empathy, explaining options, and ending interactions pleasantly.
Telephone Etiquettes in Front Office Operations.
The document provides guidelines for proper telephone etiquette. It recommends answering calls within three rings, identifying yourself, speaking politely, listening without interrupting, and using hold buttons appropriately. It also advises getting permission before putting callers on hold, thanking them for holding, and avoiding long hold times. The document stresses ending calls politely by answering all questions and using parting pleasantries.
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This document provides guidance on telephone etiquette and courtesy. It discusses greeting callers properly by answering within 3 rings, stating your name and department, and asking how you can help. It emphasizes active listening without distractions and using verbal and non-verbal feedback. When putting callers on hold, you should get permission, give a time frame, and thank them for holding. Calls should be transferred politely and responsibility accepted for any issues. Proper etiquette such as politeness and professionalism should be used at all times, even with difficult callers.
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This document provides guidelines for proper telephone etiquette in a professional office setting. It emphasizes that answering the phone professionally and identifying yourself appropriately makes a good first impression. Specific tips include answering with a greeting that includes your name and department, focusing fully on the caller and conversation, and listening carefully to take messages accurately if the requested person is unavailable. Proper etiquette such as not eating or placing callers on indefinite hold is also covered.
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Telephone Etiquette
This document provides guidelines for proper telephone etiquette. It discusses best practices for answering calls, introducing yourself, asking if it is a convenient time, focusing full attention on the caller, using plain English, and writing down important details. The key aspects of telephone etiquette are dealing with callers politely and efficiently, having a purpose for all calls, and giving the full and undivided attention required for clear communication.
Telephone Etiquette
The document discusses telephone etiquette and best practices for phone interactions. It recommends answering calls promptly, introducing yourself and your organization, focusing fully on the caller, speaking clearly, avoiding jargon, addressing callers by name, staying calm, and listening actively. The document also outlines five phases of a successful call: opening, building rapport, collecting information, providing solutions, and closing. Contact details are provided for further information.
Important Telephone Etiquette Tips
The business telephone etiquette displayed in organizations is indicative of the employees’ willingness and ability to efficiently assist customers - both internal and external. Take a look at this phone etiquette presentation which details telephone skills which are a part of corporate etiquette. MMM Training Solutions conducts telephone etiquette training for corporates in India.
Office etiquette telephoning
This presentation is about proper telephoning etiquette we must use to come across as a successful professional.
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The document provides guidelines for effective telephone etiquette and handling of customer calls. It outlines basic rules for answering calls quickly, speaking clearly at an appropriate pace, listening attentively without interruption, and repeating information to show understanding. Do's include greeting the caller, identifying yourself, speaking respectfully, and providing helpful information, while don'ts involve things like leaving calls unanswered, interrupting, or losing your temper. The document also gives tips for appropriately handling angry customers by showing empathy, explaining options, and ending interactions pleasantly.
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The document provides guidelines for proper telephone etiquette. It recommends answering calls within three rings, identifying yourself, speaking politely, listening without interrupting, and using hold buttons appropriately. It also advises getting permission before putting callers on hold, thanking them for holding, and avoiding long hold times. The document stresses ending calls politely by answering all questions and using parting pleasantries.
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This document provides guidance on telephone etiquette and courtesy. It discusses greeting callers properly by answering within 3 rings, stating your name and department, and asking how you can help. It emphasizes active listening without distractions and using verbal and non-verbal feedback. When putting callers on hold, you should get permission, give a time frame, and thank them for holding. Calls should be transferred politely and responsibility accepted for any issues. Proper etiquette such as politeness and professionalism should be used at all times, even with difficult callers.
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This document provides guidance on email and telephone etiquette. It discusses proper etiquette for communicating via email, such as being concise, using proper grammar, and choosing an informative subject line. It also discusses etiquette for telephone communication, such as identifying yourself, stating the purpose of a call clearly and concisely, and leaving a message with your name and reason for calling if the person is unavailable. The document aims to help people communicate effectively and politely through both email and telephone.
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Telephone Etiquette
We often have conversations over phone and it is very important that we pay attention to how you talk or ‘behave\' on phone. The following guidelines will help to make the first impression a good one. Professionalism is polite, thoughtful, efficient, educated and valuable at all times.
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This document provides guidelines for proper telephone etiquette, including answering and making business phone calls. It outlines seven key steps to answering a call: greetings, identification, offering help, exchanging information, confirming messages, confirming actions, and closing. Additional tips include listening carefully to callers, empathizing without judgment, following up on issues, and maintaining confidentiality. Proper etiquette also involves identifying yourself fully, keeping messages brief, speaking clearly when leaving voicemails, and maintaining a professional tone.
Enhancing interpersonal skills & mastering telephone etiquette
The document provides information about a two-day training program on enhancing interpersonal skills and mastering telephone etiquette. The program aims to help participants understand the importance of interpersonal skills, develop competence in handling difficult customers over the phone, and acquire the right telephone etiquette skills. It discusses foundations of interpersonal skills including communication, listening and conflict resolution. It also covers communication aspects like verbal versus non-verbal communication and barriers to effective listening. The document provides tips on telephone etiquette like answering calls professionally, applying active listening and using a polite tone.
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This document discusses telephone etiquette and its importance in business. It begins by defining etiquette and differentiating between social and business etiquette. It then focuses specifically on telephone etiquette, providing tips for making calls such as greeting the caller, speaking clearly, and ending calls politely. Guidelines are given for actions during calls like placing callers on hold and transferring calls. Emerging trends in communication technology like 4G and Wi-Fi are also briefly mentioned before emphasizing that following telephone etiquette is essential for effective business use of the telephone.
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This document provides tips for communicating effectively over the telephone. It discusses evaluating one's telephone voice, including speaking at a lower pitch and clearly. Tips are provided for cold calling, applying for jobs over the phone, and telephone interviews. For interviews, it recommends researching the company, practicing answers to common questions, and having examples and accomplishments quantified. The goal is to make a confident, professional impression over the phone.
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The document provides guidelines for proper telephone etiquette. It recommends answering the phone within three rings, greeting the caller, and stating your name. It also suggests asking how you can help the customer. The document outlines using a normal tone of voice, speaking clearly, and avoiding swear words. Additional tips include being prepared when answering, smiling, identifying your company, focusing on the customer, and always speaking calmly. Things to avoid are phrases like "I don't know" or "No." Proper telephone etiquette is important for providing good customer service.
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The document provides tips for effective telephone communication. It discusses using your name when answering calls, eliminating background noise, not keeping callers on hold too long, listening patiently, speaking directly and friendly, transferring calls properly by announcing who the call is being transferred to, leaving clear messages when returning calls, asking if it is a good time to call, thanking callers for their time, and addressing callers by name to make them feel important. The overall message is that telephone etiquette and communication skills are important for success in business and personal relationships.
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Telephone etiquette guidelines include speaking pleasantly, confirming the identity of the caller and called party, avoiding putting callers on long holds, ending calls politely, returning missed calls promptly, and taking messages for colleagues as needed. Proper phone etiquette creates a positive experience for all parties on the call.
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Telephone Tips for Success
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We often have conversations over phone and it is very important that we pay attention to how you talk or ‘behave\' on phone. The following guidelines will help to make the first impression a good one. Professionalism is polite, thoughtful, efficient, educated and valuable at all times.
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This document provides tips for proper telephone etiquette. It recommends answering calls before the third ring, greeting callers, speaking clearly, leaving clear voice messages, and using hold properly. When placing a caller on hold, one should get permission, thank them, and avoid saying "hello" when returning to the call. Mute should only be used briefly and hold is preferred for longer pauses to avoid the caller hearing static or thinking the call dropped. Proper telephone etiquette helps make good first and lasting impressions.
Telephone etiquette
This document discusses proper telephone etiquette when making calls, answering calls, and leaving messages. When making a call, identify yourself clearly and state the purpose of your call in 1-2 sentences. When answering a call, use a clear greeting and identify yourself unless it is a personal call. Put callers on hold politely by explaining the reason. Take messages completely with name, purpose, and contact number. Leave brief, clear messages with your name, reason for calling, and a contact number.
Telephone etiquettes
The document provides guidelines for proper telephone etiquette. It discusses best practices for answering calls, making calls, transferring calls, putting callers on hold, taking messages, returning calls, and ending conversations politely. Key recommendations include identifying yourself, speaking courteously, actively listening, asking before putting someone on hold, thanking callers, and using respectful language.
telephone etiquettes
The document provides guidelines for proper telephone etiquette and customer service. It recommends answering calls before the third ring, greeting the caller politely, introducing yourself, and asking how you can help. It stresses focusing attention on the caller, placing them on hold no longer than 30 seconds, and transferring calls only when necessary. The tone, pitch, and courtesy used are important in making a good impression over the phone. Handling angry callers, multi-tasking, and avoiding rude phrases are also addressed.
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The document outlines best practices for telephone etiquette and techniques. It discusses how to make a positive first impression, project a professional image, and use an effective telephone voice. It provides tips for greeting callers, placing calls on hold, transferring calls, answering questions, and closing calls in a polite and helpful manner. The goal is to facilitate positive interactions and build strong customer relationships over the phone.
DG Corporate Profile
This document provides an overview of HR consultancy and soft skills training services offered by Girija Deshpande of DG Consulting. The services include essential etiquette training, enhancing communication skills, interpersonal skills, presentation skills, time management, negotiation skills, team building, and leadership and motivation. The training methodology involves structured exercises, role plays, feedback sessions, brainstorming activities, games, situation analysis, and recording/replaying sessions. A list of clients utilizing these services is also provided.
Telephone Etiquettes
The document provides guidelines for proper telephone etiquette. It discusses answering and returning calls promptly, identifying oneself, keeping conversations brief but not curt, addressing people appropriately, placing calls on hold politely, listening without interrupting, speaking clearly, transferring calls with permission, taking messages legibly, handling wrong numbers and complaints courteously, and managing voicemails effectively. The overall message is that telephone manners are important for providing good customer service.
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This document provides guidance on email and telephone etiquette. It discusses proper etiquette for communicating via email, such as being concise, using proper grammar, and choosing an informative subject line. It also discusses etiquette for telephone communication, such as identifying yourself, stating the purpose of a call clearly and concisely, and leaving a message with your name and reason for calling if the person is unavailable. The document aims to help people communicate effectively and politely through both email and telephone.
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Telephone etiquette refers to rules for making and receiving phone calls. These rules promote being patient, pleasant, and precise. Some key guidelines include answering promptly, identifying yourself, obtaining the caller's number, being polite even if callers are rude, keeping conversations clear and to the point, and returning to waiting callers. Proper telephone etiquette also involves being prepared for calls, dialing carefully, clarifying information using the telephone alphabet, and stating who you need to speak to or the purpose of your call.
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We often have conversations over phone and it is very important that we pay attention to how you talk or ‘behave\' on phone. The following guidelines will help to make the first impression a good one. Professionalism is polite, thoughtful, efficient, educated and valuable at all times.
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Knowing phone etiquette rules and best practices is crucial to handling professional calls. An individual needs to follow a set of rules and regulations while interacting with the other person over the phone
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This document provides guidelines for proper telephone etiquette, including answering and making business phone calls. It outlines seven key steps to answering a call: greetings, identification, offering help, exchanging information, confirming messages, confirming actions, and closing. Additional tips include listening carefully to callers, empathizing without judgment, following up on issues, and maintaining confidentiality. Proper etiquette also involves identifying yourself fully, keeping messages brief, speaking clearly when leaving voicemails, and maintaining a professional tone.
Enhancing interpersonal skills & mastering telephone etiquette
The document provides information about a two-day training program on enhancing interpersonal skills and mastering telephone etiquette. The program aims to help participants understand the importance of interpersonal skills, develop competence in handling difficult customers over the phone, and acquire the right telephone etiquette skills. It discusses foundations of interpersonal skills including communication, listening and conflict resolution. It also covers communication aspects like verbal versus non-verbal communication and barriers to effective listening. The document provides tips on telephone etiquette like answering calls professionally, applying active listening and using a polite tone.
Telephone etiquette & manners – including emerging trends
This document discusses telephone etiquette and its importance in business. It begins by defining etiquette and differentiating between social and business etiquette. It then focuses specifically on telephone etiquette, providing tips for making calls such as greeting the caller, speaking clearly, and ending calls politely. Guidelines are given for actions during calls like placing callers on hold and transferring calls. Emerging trends in communication technology like 4G and Wi-Fi are also briefly mentioned before emphasizing that following telephone etiquette is essential for effective business use of the telephone.
Telephone Skills
This document provides tips for communicating effectively over the telephone. It discusses evaluating one's telephone voice, including speaking at a lower pitch and clearly. Tips are provided for cold calling, applying for jobs over the phone, and telephone interviews. For interviews, it recommends researching the company, practicing answers to common questions, and having examples and accomplishments quantified. The goal is to make a confident, professional impression over the phone.
Telephone etiquette
The document provides guidelines for proper telephone etiquette. It recommends answering the phone within three rings, greeting the caller, and stating your name. It also suggests asking how you can help the customer. The document outlines using a normal tone of voice, speaking clearly, and avoiding swear words. Additional tips include being prepared when answering, smiling, identifying your company, focusing on the customer, and always speaking calmly. Things to avoid are phrases like "I don't know" or "No." Proper telephone etiquette is important for providing good customer service.
Telephone Communication & Speaking Skills
The document provides tips for effective telephone communication. It discusses using your name when answering calls, eliminating background noise, not keeping callers on hold too long, listening patiently, speaking directly and friendly, transferring calls properly by announcing who the call is being transferred to, leaving clear messages when returning calls, asking if it is a good time to call, thanking callers for their time, and addressing callers by name to make them feel important. The overall message is that telephone etiquette and communication skills are important for success in business and personal relationships.
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Telephone etiquette guidelines include speaking pleasantly, confirming the identity of the caller and called party, avoiding putting callers on long holds, ending calls politely, returning missed calls promptly, and taking messages for colleagues as needed. Proper phone etiquette creates a positive experience for all parties on the call.
Phone call etiquette and success by Mario Kanaan
What is Telesales
What is Phone Etiquette
Your Role
Your Objective
Telephone Tips for Success
Do’s and Don'ts
Overcoming Obstacles
Some Examples
Telephone Etiquette-High Calibre League
The Do's and Don't when speaking on the phone. Etiquette-showing your respect even when you can't be seen.
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21 Tips Of Telephone Etiquettes
We often have conversations over phone and it is very important that we pay attention to how you talk or ‘behave\' on phone. The following guidelines will help to make the first impression a good one. Professionalism is polite, thoughtful, efficient, educated and valuable at all times.
Telephone Etiquette
This document provides tips for proper telephone etiquette. It recommends answering calls before the third ring, greeting callers, speaking clearly, leaving clear voice messages, and using hold properly. When placing a caller on hold, one should get permission, thank them, and avoid saying "hello" when returning to the call. Mute should only be used briefly and hold is preferred for longer pauses to avoid the caller hearing static or thinking the call dropped. Proper telephone etiquette helps make good first and lasting impressions.
Telephone etiquette
This document discusses proper telephone etiquette when making calls, answering calls, and leaving messages. When making a call, identify yourself clearly and state the purpose of your call in 1-2 sentences. When answering a call, use a clear greeting and identify yourself unless it is a personal call. Put callers on hold politely by explaining the reason. Take messages completely with name, purpose, and contact number. Leave brief, clear messages with your name, reason for calling, and a contact number.
Telephone etiquettes
The document provides guidelines for proper telephone etiquette. It discusses best practices for answering calls, making calls, transferring calls, putting callers on hold, taking messages, returning calls, and ending conversations politely. Key recommendations include identifying yourself, speaking courteously, actively listening, asking before putting someone on hold, thanking callers, and using respectful language.
telephone etiquettes
The document provides guidelines for proper telephone etiquette and customer service. It recommends answering calls before the third ring, greeting the caller politely, introducing yourself, and asking how you can help. It stresses focusing attention on the caller, placing them on hold no longer than 30 seconds, and transferring calls only when necessary. The tone, pitch, and courtesy used are important in making a good impression over the phone. Handling angry callers, multi-tasking, and avoiding rude phrases are also addressed.
Telephone techniques
The document outlines best practices for telephone etiquette and techniques. It discusses how to make a positive first impression, project a professional image, and use an effective telephone voice. It provides tips for greeting callers, placing calls on hold, transferring calls, answering questions, and closing calls in a polite and helpful manner. The goal is to facilitate positive interactions and build strong customer relationships over the phone.
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The document provides guidelines for proper telephone etiquette. It discusses answering and returning calls promptly, identifying oneself, keeping conversations brief but not curt, addressing people appropriately, placing calls on hold politely, listening without interrupting, speaking clearly, transferring calls with permission, taking messages legibly, handling wrong numbers and complaints courteously, and managing voicemails effectively. The overall message is that telephone manners are important for providing good customer service.
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read the full article on Officevibe blog:
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This document provides guidelines for proper office and telephone etiquette for employees. It discusses the importance of treating all people with respect, not permitting inappropriate behaviors, maintaining confidentiality, returning calls and messages promptly, and using polite language and behaviors when interacting with clients, both in person and over the phone. Specific tips are provided around dress code, taking messages, placing callers on hold, transferring calls, and closing conversations professionally. The overall message is that courtesy, respect and following basic etiquette rules are important for maintaining positive workplace interactions and customer service.
cross culture communication
The document discusses various aspects of cross-cultural communication and business etiquette. It covers verbal and non-verbal communication styles across cultures, including gestures, eye contact and body language. It also addresses the importance of cross-cultural communication in business, cultural differences that act as barriers, and tips for improving cross-cultural exchanges. Additionally, it outlines proper etiquette for business meetings, dining, use of business cards, telephone etiquette and maintaining professionalism in the office.
Office Etiquette For Employees
This document provides guidelines for proper office and telephone etiquette for employees. It discusses the importance of treating all people with respect, avoiding public criticism, maintaining privacy, appropriate phone usage including call handling, messaging and returning calls, proper manners and behaviors in the office, and using courteous language. The overall message is that courtesy, professionalism and following basic etiquette guidelines are important for any office environment.
Telephonic Interview
Telephonic interviews are becoming more popular due to advances in communication technology. They allow companies to interview candidates located in distant places or foreign countries more easily. During telephonic interviews, candidates should speak slowly and clearly, listen carefully, and be polite. Common circumstances where telephonic interviews are used include shortlisting candidates, applying for overseas jobs, or when communication skills are particularly important. Candidates should prepare by researching the company, having their documents organized, and finding a quiet space free from distractions. Some tips for candidates include being punctual, polite, professional, positive, and proactive during the call. Both employers and candidates can benefit from telephonic interviews.
Business etiquettes(ppt)
My ppt describes about what kind of code of conduct u should carry in any environment. It tells about what guidelines u should follow wherever u go.
A presentation on corporate etiquettes
This document discusses corporate etiquette and provides guidelines for proper etiquette in business environments. It describes corporate etiquette as a set of agreed upon rules for behavior that focuses on manners for both individuals and the corporation. Some important areas of corporate etiquette that are covered include customer service etiquette, phone etiquette, email etiquette, corporate dressing, office space etiquette, and interview etiquette. Following corporate etiquette guidelines can help present a professional image and increase respect and profitability for a business.
Business Etiquette & Profiling.pdf
Business etiquette refers to a set of rules governing professional interactions. This document outlines etiquette for greetings, handshakes, introductions, telephone use, email, and body language in business settings. Professional etiquette is important for making a good first impression through a confident self-introduction while shaking hands firmly and maintaining eye contact. Office etiquette involves respecting others and following dress codes. Proper telephone etiquette requires clearly stating your name and purpose for calling. Email etiquette aims for professional written communication. Body language etiquette suggests maintaining good posture and avoiding nervous habits.
speaking listening and non verbal communication
This document discusses the importance of communication skills, including both oral and written communication. It covers listening skills, barriers to effective listening, techniques for effective listening, non-verbal communication skills, making effective telephone calls, and taking telephone messages. The key points are that communication skills are important for getting and doing well in a job, various forms of oral communication are used in the workplace, and both speaking and listening skills need to be developed.
Communication skills
This document discusses communication skills and barriers to effective communication. It covers the basic communication process of sending a message through a channel from a sender to receiver. Feedback is important for communication to be complete. Barriers include perceptual and language differences, information overload, inattention, time pressures, distractions, emotions, and complex organizational structures. The document also provides guidelines for effective written communication, telephone etiquette, and handling calls professionally.
Corporate Etiquette
The document discusses various etiquette guidelines for professional settings including phone, email, business dress, office space, interviews, and presentations. It provides tips for good manners across these contexts such as being considerate, friendly, avoiding interruptions or personal comments, dressing appropriately, sending clear emails, and thanking interviewers. Observance of etiquette can help make others feel comfortable and create a good impression.
Corporate Etiquette
Etiquette refers to social norms and expectations for polite behavior. Business etiquette is important to exhibit professionalism and develop trust. Some key areas of business etiquette include email etiquette, dining etiquette, telephone etiquette, office etiquette, and meeting etiquette. Following etiquette rules in communication, interactions, and work environments helps foster positive relationships and impressions.
Etiquette by Vicky Mallick & Yogeshwar Rao
Etiquette in simpler words is defined as good behaviour which distinguishes human beings from animals.
Human Being is a social animal and it is really important for him to behave in an appropriate way. Etiquette refers to behaving in a socially responsible way.
Etiquette refers to guidelines which control the way a responsible individual should behave in the society.
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Telephone Etiquette - Sunset Reef
- 1. TELEPHONE ETIQUETTE Sunset Reef
- 2. ETIQUETTE What is Etiquette? Etiquette is a set of practices and forms which are followed in a wide variety of situations Why is Etiquette Important? It shows a level of respect It shows Courtesy to others It influences a persons view of you What do you think would happen if there was a lapse in Etiquette? Negative overall perception
- 3. THE RULES OF ETIQUETTE The "rules" of etiquette vary from culture to culture based on the societal norms of a particular country. Can you think of anything in Barbados that could be considered as a "Rule" of etiquette?
- 4. BUSINESS/CORPORATE ETIQUETTE What is Business Etiquette? The set of rules governing proper behaviour in a business environment Why is Business Etiquette important? It presents a seamless, mannered front to the rest of the world, It increases the respect the world gives the business, It results in a potentially more profitable corporation What does Business Etiquette involve? The polite way to interact with others. The way you speak or act in the presence of guests The way you conduct yourself on the phone
- 5. TELEPHONE ETIQUETTE Why is telephone Etiquette important? When you answer the phone you are the representative of the home or business that is being called The impression that you make will influence the caller's opinion of your household or business What is telephone Etiquette about? Telephone etiquette refers to a set of rules that apply when people make calls to others or when they are receiving a phone call
- 6. WHAT CHARACTERISTICS DO YOU THINK CAN BE NOTICED THROUGH THE PHONE? Attentiveness Articulate Friendliness Helpfulness Sincerity Confidence Good Listener Rate of Speech Smile Greeting
- 7. BEFORE MAKING/ TAKING A CALL Vs.
- 8. TELEPHONE TECHNIQUES Greeting Placing a caller on hold Transferring a call Taking Messages Closing the Call Communication Dealing with Difficult Callers
- 10. QUICK TIPS FOR MAKING PHONE CALLS Identify Yourself and who you represent State your purpose Apologise if you call a wrong number Call at arranged time (if a time was specified) Leave messages when asked (don’t get angry if you don’t leave a message and can’t get through later). Always be courteous (don’t be the “difficult” caller)
- 11. THINGS THAT AFFECT TELEPHONE ETIQUETTE
- 12. MULTI - TASKING Hi, I’m Greg, and I’m a Multi- Tasker!! Check out this site: http://axelmeierhoefer.wordpress.com/2011/06/30 /finding-focus-in-a-multitasking-world
- 14. CHECK OUT THESE LINKS http://www.ehow.com/list_6310283_class- exercises-telephone-etiquette.html http://www.secretarialsite.com/telephone- etiquette.htm http://www.elegantwoman.org/business- telephone-etiquette.html http://telephone-etiquette.blogspot.com/
- 15. THANK YOU FOR PARTICIPATING T: 246 233 5493 E: expressionsmgmt@gmail.com W: www.exmc.biz