Your colleague is calling to say they will be late for work due to transportation issues. They overslept after going out late, missed their train, and the next train was too crowded. There was then an accident at the station canceling all trains, so they took a bus but got stuck in traffic. They will be another 30 minutes late to the office, missing an important meeting. You ask questions to understand their situation and provide sympathetic responses to make them feel better.