Business etiquette refers to a set of rules governing professional interactions. This document outlines etiquette for greetings, handshakes, introductions, telephone use, email, and body language in business settings. Professional etiquette is important for making a good first impression through a confident self-introduction while shaking hands firmly and maintaining eye contact. Office etiquette involves respecting others and following dress codes. Proper telephone etiquette requires clearly stating your name and purpose for calling. Email etiquette aims for professional written communication. Body language etiquette suggests maintaining good posture and avoiding nervous habits.

1. Business etiquette is a set of rules that govern the
way people interact with one another in business,
with customers, suppliers, with inside or outside
bodies.
What is business etiquette?

2. Professional Etiquette
Office Etiquette
Telephone Etiquette
E-Mail Etiquette
Body Etiquette
Client Profiling
Content

3. Professional Etiquette
First Impression
Greeting
Handshakes
Introducing Yourself

4. Confident Self Introducing.
State Full name & Positions.
Repeat Your Name when Necessary.
On failing to recall someone’s name.
How to Introduce other person.

5. GREETINGS
Whoever reaches the door first,
opened it and holds it for others.
It is not expected for a male business
companion to seat a female associate.
Whoever extends an invitation to a
meal – pays for the meal.

6. HANDSHAKE
Stand to meet someone.
Extend your hand
immediately.
Shake from your elbow.
Hold 3-4 seconds.
Maintain eye contact.
Your handshake is the business card you
leave behind – people will always
remember you by it.
of hiring managers say a
weak handshake is a major
turn-off for a job seeker
26%

7. The 5 worst business handshakes
1. The Wet Fish
2. The “Fingerella” or
Finger-Tip Grab 3. The Bone-Crusher
4. The two-handed
handshake
5. The Gas Pump
Handle

8. Office Etiquette
 Mind your own business.
 Avoid strong cologne.
 Never ever go over your supervisor’s
head.
 Obey your company’s business dress
attire.

9. Office Etiquette
Keep your germs to
yourself.
Treat every employee with
the same respect.
Do not post things of an
offensive nature.
No matter your job or your title,
always hold yourself to a higher
standard.

10. || ||
Telephone Etiquette
State your name and company while
placing or answering a call.
Speak clearly.
State the purpose of your call.
Only use speakerphone for conference
calls.
Say please and thank you.
Return your calls.

11. Voice Mail/Mobile Phone Use
Realize proper usage of mobile phones in
business.
Understand how to leave an adequate
voice message.
Avoid using in a restaurant, movie, church,
or meeting.
Use a quiet voice.

12. E-mail Etiquette
What are E-mail Etiquette?
Why a Company needs E-mail Etiquette?
Professionalism
Efficiency
Protection from

13. E-mail Etiquette

15. Good
posture

19. 2. Good posture displays confidence.
3. Don’t fidget –it is annoying and a sign of boredom.
4. Keep hands away from your mouth when speaking.
1. Honor others personal space.
5. Break nervous habits, such as: gum chewing, drumming fingers, hair twirling, nail biting, etc.
6. Don’t show the soles of your shoes while sitting, especially in the company of individuals from
other countries
Do’s & Don’ts of Body Language