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CONVERSATIONAL  ENGLISH over the PHONE
Telephone English - The Phrases There are a number of phrases and idioms that are only used when telephoning. Let's first take a look at an example dialogue: Here are the most common
Operator:  Hello , Frank and Brothers,  How can I help you?  Peter:  This is  Peter Jackson.  Can I have  extension 3421?  Operator:  Certainly ,  hold on a minute , I'll  put you through...  Frank: Bob Peterson's office, Frank  speaking.   Peter:  This is  Peter Jackson  calling,  is Bob in?  Frank: I'm afraid he's out at the moment.  Can I take a message?  Peter: Yes, Could you ask him to call me at . I need to talk to him about the Nuovo line, it's urgent.  Frank:  Could you repeat the number please?  Peter: Yes, that's , and this is Peter Jackson.  Frank: Thank you Mr Jackson, I'll make sure Bob gets this  asap .  Peter:  Thanks, bye.   Frank:  Bye.
Taking a Message Could (Can, May) I take a message? Could (Can, May) I tell him who is calling? ( Would you like to leave a message?) How to reply when someone is not available I'm afraid ... is not available at the moment The line is busy... (when the extension requested is being used) Mr Jackson isn't in...  ( Mr Jackson is out at the moment...) Connecting Someone I'll put you through (put through - phrasal verb meaning 'connect') Can you hold the line?  ( Can you hold on a moment?) Asking for Someone Can I have extension 321? (extensions are internal numbers at a company) Could I speak to...? (Can I - more informal / May I - more formal) Is Jack in?   (informal idiom meaning: Is Jack in the office?) Asking who is on the telephone Excuse me, who is this? Can I ask who is calling, please? Introducing yourself This is Ken. Ken speaking
Tips for Getting People to Slow Down!!   One of the biggest problems is   s p e e d .  Native speakers, especially business people, tend to speak   very quickly   on the telephone. Here are some practical tips to get native speakers of English to   slow down! Immediately ask the person to speak slowly.   When taking note of a name or important information, repeat each piece of information as the person speaks.   ,[object Object],[object Object]
Leaving a Message Introduction  - - - - Hello, this is Ken.  OR Hello, My name is Ken Beare (more formal).  State the time of day and your reason for calling  - - - - - It's ten in the morning. I'm phoning (calling, ringing) to find out if ... / to see if ... / to let you know that ... / to tell you that ...  Make a request  - - - - Could you call (ring, telephone) me back? / Would you mind ... ? /  Leave your telephone number  - - - - My number is .... / You can reach me at .... / Call me at ...  Finish  - - - - Thanks a lot, bye. / I'll talk to you later, bye.

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Telephone

  • 1. CONVERSATIONAL ENGLISH over the PHONE
  • 2. Telephone English - The Phrases There are a number of phrases and idioms that are only used when telephoning. Let's first take a look at an example dialogue: Here are the most common
  • 3. Operator: Hello , Frank and Brothers, How can I help you? Peter: This is Peter Jackson. Can I have extension 3421? Operator: Certainly , hold on a minute , I'll put you through... Frank: Bob Peterson's office, Frank speaking. Peter: This is Peter Jackson calling, is Bob in? Frank: I'm afraid he's out at the moment. Can I take a message? Peter: Yes, Could you ask him to call me at . I need to talk to him about the Nuovo line, it's urgent. Frank: Could you repeat the number please? Peter: Yes, that's , and this is Peter Jackson. Frank: Thank you Mr Jackson, I'll make sure Bob gets this asap . Peter: Thanks, bye. Frank: Bye.
  • 4. Taking a Message Could (Can, May) I take a message? Could (Can, May) I tell him who is calling? ( Would you like to leave a message?) How to reply when someone is not available I'm afraid ... is not available at the moment The line is busy... (when the extension requested is being used) Mr Jackson isn't in... ( Mr Jackson is out at the moment...) Connecting Someone I'll put you through (put through - phrasal verb meaning 'connect') Can you hold the line? ( Can you hold on a moment?) Asking for Someone Can I have extension 321? (extensions are internal numbers at a company) Could I speak to...? (Can I - more informal / May I - more formal) Is Jack in? (informal idiom meaning: Is Jack in the office?) Asking who is on the telephone Excuse me, who is this? Can I ask who is calling, please? Introducing yourself This is Ken. Ken speaking
  • 5.
  • 6. Leaving a Message Introduction - - - - Hello, this is Ken. OR Hello, My name is Ken Beare (more formal). State the time of day and your reason for calling - - - - - It's ten in the morning. I'm phoning (calling, ringing) to find out if ... / to see if ... / to let you know that ... / to tell you that ... Make a request - - - - Could you call (ring, telephone) me back? / Would you mind ... ? / Leave your telephone number - - - - My number is .... / You can reach me at .... / Call me at ... Finish - - - - Thanks a lot, bye. / I'll talk to you later, bye.