Màu be Nâu Thanh lịch Đơn giản Phông chữ Serif cho Doanh nghiệp Bản thuyết trình.pptx
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This document provides guidance on making and receiving phone calls in both formal and informal contexts. It offers sample phrases for introducing oneself, asking for the caller's name, requesting to put the caller on hold, taking a message, leaving a message, and ending a phone call politely in different situations. The phrases are provided in both formal and informal language as appropriate for different contexts.
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![• Formal
• Hello. This is Ann. (điện thoại cá nhân)
• Hello, thank you for calling [name of company]. This is Ann –
how can I help you? (điện thoại Cty)
• Good morning/afternoon, this is Ann. How can I help you? (điện
thoại Cty)
• Informal
• Hello
• Ann speaking
Introducing yourself](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)
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- 1. Make a phone call Teacher: Ms Chau
- 2. • Formal • Hello. This is Ann. (điện thoại cá nhân) • Hello, thank you for calling [name of company]. This is Ann – how can I help you? (điện thoại Cty) • Good morning/afternoon, this is Ann. How can I help you? (điện thoại Cty) • Informal • Hello • Ann speaking Introducing yourself
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- 4. • Formal • Can I put you on hold for a moment, please? • Would you mind holding for just a moment? • If it is ok with you, I am going to put you on hold for a moment. I will see if she is available. • Informal • Hold on a sec/moment. (“Sec” là viết tắt của second ) • Just a sec. • Just a moment. Request to hold the phone
- 5. • Formal • I’m sorry. She isn’t available at the moment. Can I take a message for her? • If you leave a message, I will be sure to get it to him as soon as he is available. • She is away at the moment. May I ask who is calling? • Would you like me to connect you to his voicemail? • Informal • I’ll let him/her know that you called. • Who’s calling, please? Taking a message
- 6. 1. Introduction Hello, this is Ken. Hoặc Hello, My name is Ken Beare (more formal). 2. State the time of day and your reason for calling It’s ten in the morning. I'm phoning (calling, ringing) to find out if /to see if... / to let you know that…./ to tell you that ... 3. Make a request back? Could you call (ring, telephone) me back? Would you mind…? 4. Leave your telephone number You can reach me at…/Call me at…/ My number is… 5. Finish Thanks a lot, bye./ I will talk to you later, b Leaving a message
- 7. Example Hello Tom, this is Ken. It's about noon and I'm calling to see if you would like to go to the Mets game on Friday. Could you call me back? You can reach me at 367- 8925 until five this afternoon. I'll talk to you later, bye. Leaving a message
- 8. • Formal • Is there anything else I can help you with?……thanks for calling. • Thank you for calling. I will make sure to give him the message. • Thanks for calling – I have another phone call so I will need to let you go. • Thanks for calling and have a great day. • Informal • I need to let you go. • I have a meeting soon so I gotta run. (“Gotta” thường được dùng trong tiếng Anh Mỹ, là viết tắt của “got to” hoặc “have to.“) • It was great to chat. I’ll talk to you again soon. Ending phone call