Email Writing:
Apologising
Phrases
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Key Words
•Sorry (Adj)
•Apologise (V) apologies (plural noun)
•Regret (V) formal
informal
Key Words
•Sorry (Adj)
•Apologise (V) apologies (plural noun)
•Regret (V) formal
informal
oops!
oops!
Sorry about/for sth (something)
Make stronger with very.
I’m very sorry...
Sorry about/for sth
• I’m sorry for taking so long to get back to you.
Sorry for +V+ing
Sorry about/for sth
• I’m sorry for taking so long to get back to you.
• I’m sorry about/for the delay.
Sorry for +V+ing
Sorry about/for + noun
Sorry about/for sth
• I’m sorry for taking so long to get back to you.
• I’m sorry about/for the delay.
• I am sorry (that) I missed our meeting last Thursday.
Sorry for +V+ing
Sorry about/for + noun
Sorry + (that) clause (Subj +Verb)
• I’m sorry for taking so long to get back to you.
Phrasal verbs - get back to you (contact you)
Informal - Neutral
informal
neutral
informal writing is more like speaking
• I’m sorry for taking so long to get back to you.
• I’m sorry about/for the delay.
contractions - I’m
Phrasal verbs - get back to you (contact you)
Informal - Neutral
informal
neutral
informal writing is more like speaking
• I’m sorry for taking so long to get back to you.
• I’m sorry about/for the delay.
• I'm sorry I missed our meeting last Thursday.
contractions - I’m
Phrasal verbs - get back to you (contact you)
Informal - Neutral
informal
neutral
informal writing is more like speaking
• I’m sorry for taking so long to get back to you.
• I’m sorry about/for the delay.
• I'm sorry I missed our meeting last Thursday.
• I am very sorry that I missed our meeting last
Thursday.
contractions - I’m
Phrasal verbs - get back to you (contact you)
Informal - Neutral
This example is more neutral to semi-formal.
There are no contractions or phrasal verbs
and the optional ‘that’ is written.
informal
neutral
informal writing is more like speaking
I/we apologise for + sth
Make stronger with sincerely.
apologize (US spelling)
I/we apologise for + sth
We sincerely apologise ...
Make stronger with sincerely.
apologize (US spelling)
I/we apologise for + sth
• I apologise for the delay in replying to your email.
I apologise for + noun/V+ingI apologise for + noun/V+ing
Neutral - Formal
I/we apologise for + sth
• I apologise for the delay in replying to your email.
I apologise for + noun/V+ingI apologise for + noun/V+ing
Neutral - Formal
I/we apologise for + sth
• I apologise for the delay in replying to your email.
• I apologise for missing the meeting.
I apologise for + noun/V+ingI apologise for + noun/V+ing
Neutral - Formal
I/we apologise for + sth
• I apologise for the delay in replying to your email.
• I apologise for missing the meeting.
• We sincerely apologise for the poor standard of
service you received.
I apologise for + noun/V+ingI apologise for + noun/V+ing
Neutral - Formal
Please accept my/our apologies for...
Using the plural noun apologies.
Please accept my/our apologies for...
Make stronger with sincere/sincerest.
Using the plural noun apologies.
Please accept my/our apologies for...
Please accept my sincere apologies...
Make stronger with sincere/sincerest.
Using the plural noun apologies.
Please accept my/our apologies for...
Please accept my sincere apologies...
Make stronger with sincere/sincerest.
Using the plural noun apologies.
Please accept my sincerest apologies...
Please accept my/our apologies for...
Neutral - Formal
apologies for + noun
Please accept my/our apologies for...
• Please accept our apologies for any inconvenience
caused.
Neutral - Formal
apologies for + noun
‘inconvenience caused’ is a common phrase
Please accept my/our apologies for...
• Please accept our apologies for any inconvenience
caused.
Neutral - Formal
apologies for + noun
‘inconvenience caused’ is a common phrase
Please accept my/our apologies for...
• Please accept our apologies for any inconvenience
caused.
• Please accept my apologies for the delay in shipping
your order.
Neutral - Formal
apologies for + noun
‘inconvenience caused’ is a common phrase
I/We regret...
I sincerely regret
Make stronger with sincerely/deeply/very much
I/We regret...
I sincerely regret
Make stronger with sincerely/deeply/very much
I deeply regret
I/We regret...
I sincerely regret
Make stronger with sincerely/deeply/very much
I deeply regret
I very much regret
• We regret the inconvenience caused by our
computer error.
Formal
• We regret the inconvenience caused by our
computer error.
• We very much regret the error / the
misunderstanding / the delay...
Formal
• We regret the inconvenience caused by our
computer error.
• We very much regret the error / the
misunderstanding / the delay...
• We regret that the price information sent to you was
incorrect.
+ noun
Formal
Here ‘we’ means ‘the company’.
+ that + clause (S +V)
Summary
• I am sorry for/about/(that)... Informal - Neutral
Summary
• I am sorry for/about/(that)...
• I/we apologise for...
• Please accept my/our apologies for...
Neutral - Formal
Informal - Neutral
Summary
• I am sorry for/about/(that)...
• I/we apologise for...
• Please accept my/our apologies for...
• I/We regret ...
Neutral - Formal
Informal - Neutral
Formal
Summary
• I am sorry for/about/(that)...
• I/we apologise for...
• Please accept my/our apologies for...
• I/We regret ...
Neutral - Formal
Informal - Neutral
Formal
sincere
error/mistake
misunderstanding
delay
any inconvenience caused
oversight
the inconvenience
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FurtherViewing:
How to Write a Formal Business Email
How to Write an Informal Business Email
The Grammar of Business English Emails
Formal and Informal Business Request Emails
Email Writing: Referring to Attachments
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Email writing: Apologising Phrases

  • 1.
  • 2.
    Key Words •Sorry (Adj) •Apologise(V) apologies (plural noun) •Regret (V) formal informal
  • 3.
    Key Words •Sorry (Adj) •Apologise(V) apologies (plural noun) •Regret (V) formal informal oops! oops!
  • 4.
    Sorry about/for sth(something) Make stronger with very. I’m very sorry...
  • 5.
    Sorry about/for sth •I’m sorry for taking so long to get back to you. Sorry for +V+ing
  • 6.
    Sorry about/for sth •I’m sorry for taking so long to get back to you. • I’m sorry about/for the delay. Sorry for +V+ing Sorry about/for + noun
  • 7.
    Sorry about/for sth •I’m sorry for taking so long to get back to you. • I’m sorry about/for the delay. • I am sorry (that) I missed our meeting last Thursday. Sorry for +V+ing Sorry about/for + noun Sorry + (that) clause (Subj +Verb)
  • 8.
    • I’m sorryfor taking so long to get back to you. Phrasal verbs - get back to you (contact you) Informal - Neutral informal neutral informal writing is more like speaking
  • 9.
    • I’m sorryfor taking so long to get back to you. • I’m sorry about/for the delay. contractions - I’m Phrasal verbs - get back to you (contact you) Informal - Neutral informal neutral informal writing is more like speaking
  • 10.
    • I’m sorryfor taking so long to get back to you. • I’m sorry about/for the delay. • I'm sorry I missed our meeting last Thursday. contractions - I’m Phrasal verbs - get back to you (contact you) Informal - Neutral informal neutral informal writing is more like speaking
  • 11.
    • I’m sorryfor taking so long to get back to you. • I’m sorry about/for the delay. • I'm sorry I missed our meeting last Thursday. • I am very sorry that I missed our meeting last Thursday. contractions - I’m Phrasal verbs - get back to you (contact you) Informal - Neutral This example is more neutral to semi-formal. There are no contractions or phrasal verbs and the optional ‘that’ is written. informal neutral informal writing is more like speaking
  • 12.
    I/we apologise for+ sth Make stronger with sincerely. apologize (US spelling)
  • 13.
    I/we apologise for+ sth We sincerely apologise ... Make stronger with sincerely. apologize (US spelling)
  • 14.
    I/we apologise for+ sth • I apologise for the delay in replying to your email. I apologise for + noun/V+ingI apologise for + noun/V+ing Neutral - Formal
  • 15.
    I/we apologise for+ sth • I apologise for the delay in replying to your email. I apologise for + noun/V+ingI apologise for + noun/V+ing Neutral - Formal
  • 16.
    I/we apologise for+ sth • I apologise for the delay in replying to your email. • I apologise for missing the meeting. I apologise for + noun/V+ingI apologise for + noun/V+ing Neutral - Formal
  • 17.
    I/we apologise for+ sth • I apologise for the delay in replying to your email. • I apologise for missing the meeting. • We sincerely apologise for the poor standard of service you received. I apologise for + noun/V+ingI apologise for + noun/V+ing Neutral - Formal
  • 18.
    Please accept my/ourapologies for... Using the plural noun apologies.
  • 19.
    Please accept my/ourapologies for... Make stronger with sincere/sincerest. Using the plural noun apologies.
  • 20.
    Please accept my/ourapologies for... Please accept my sincere apologies... Make stronger with sincere/sincerest. Using the plural noun apologies.
  • 21.
    Please accept my/ourapologies for... Please accept my sincere apologies... Make stronger with sincere/sincerest. Using the plural noun apologies. Please accept my sincerest apologies...
  • 22.
    Please accept my/ourapologies for... Neutral - Formal apologies for + noun
  • 23.
    Please accept my/ourapologies for... • Please accept our apologies for any inconvenience caused. Neutral - Formal apologies for + noun ‘inconvenience caused’ is a common phrase
  • 24.
    Please accept my/ourapologies for... • Please accept our apologies for any inconvenience caused. Neutral - Formal apologies for + noun ‘inconvenience caused’ is a common phrase
  • 25.
    Please accept my/ourapologies for... • Please accept our apologies for any inconvenience caused. • Please accept my apologies for the delay in shipping your order. Neutral - Formal apologies for + noun ‘inconvenience caused’ is a common phrase
  • 26.
    I/We regret... I sincerelyregret Make stronger with sincerely/deeply/very much
  • 27.
    I/We regret... I sincerelyregret Make stronger with sincerely/deeply/very much I deeply regret
  • 28.
    I/We regret... I sincerelyregret Make stronger with sincerely/deeply/very much I deeply regret I very much regret
  • 29.
    • We regretthe inconvenience caused by our computer error. Formal
  • 30.
    • We regretthe inconvenience caused by our computer error. • We very much regret the error / the misunderstanding / the delay... Formal
  • 31.
    • We regretthe inconvenience caused by our computer error. • We very much regret the error / the misunderstanding / the delay... • We regret that the price information sent to you was incorrect. + noun Formal Here ‘we’ means ‘the company’. + that + clause (S +V)
  • 32.
    Summary • I amsorry for/about/(that)... Informal - Neutral
  • 33.
    Summary • I amsorry for/about/(that)... • I/we apologise for... • Please accept my/our apologies for... Neutral - Formal Informal - Neutral
  • 34.
    Summary • I amsorry for/about/(that)... • I/we apologise for... • Please accept my/our apologies for... • I/We regret ... Neutral - Formal Informal - Neutral Formal
  • 35.
    Summary • I amsorry for/about/(that)... • I/we apologise for... • Please accept my/our apologies for... • I/We regret ... Neutral - Formal Informal - Neutral Formal sincere
  • 36.
  • 37.
    mybusinessenglish.commybusinessenglish.com mybusinessenglishYoutube channelmybusinessenglishYoutube channel FurtherViewing: Howto Write a Formal Business Email How to Write an Informal Business Email The Grammar of Business English Emails Formal and Informal Business Request Emails Email Writing: Referring to Attachments subscribe