The document contains exercises from an English language learning video. It provides the script of phone call role plays including leaving and taking messages. There are comprehension questions to check understanding of details from the calls. Key phrases used in leaving messages are translated to Spanish. Exercises test recalling names and contact information from the calls as well as identifying true/false statements about the call content.

1. http://www.youtube.com/watch?v=WC-VJUKh8ec
EXERCISE 1
Watch the video and complete the sentences:
1. The caller wants to speak to …
2. The caller’s name is …
3. The caller’s telephone number is …
Answer key

2. http://www.youtube.com/watch?v=WC-VJUKh8ec
EXERCISE 1
Watch the video and complete the sentences:
1. The caller wants to speak to Ray Johnson.
2. The caller’s name is Harry Donald.
3. The caller’s telephone number is 555 45 64.

3. http://www.youtube.com/watch?v=WC-VJUKh8ec
EXERCISE 2
Watch the video and say if these statements are
TRUE or FALSE. Correct the false statements.
1. The woman wants to speak to Janice Jones.
2. Janice can’t answer the call because she is
on holiday.
3. Janice will be back in two days.
4. Sue wants Janice to call her back at her
office.
Answer key

4. http://www.youtube.com/watch?v=WC-VJUKh8ec
EXERCISE 2
Watch the video and say if these statements are
TRUE or FALSE. Correct the false statements.
1. The woman wants to speak to Janice Jones.
TRUE.
2. Janice can’t answer the call because she is
on holiday. FALSE: … at lunch.
3. Janice will be back in two days. FALSE: … in
about one hour.
4. Sue wants Janice to call her back at her
office. FALSE: at home.

5. EXERCISE 3 Translate the expressions into Spanish.
PHRASE TRANSLATION
Can I speak to…? / May I speak to…?
This is … (speaking)
I’m afraid he/she is not in.
I’m sorry, he/she isn’t here.
May I leave a message? / Can I leave a message?
Can you take a message?
Can I take a message?
Would you like to leave a message?
Sure. Just a second.
How do you spell that?
Thank you.
You’re welcome. / No problem.
Answer key

6. EXERCISE 3 Translate the expressions into Spanish.
PHRASE TRANSLATION
Can I speak to…? / May I speak to…? ¿Puedo hablar con…?
This is … (speaking) Soy…
I’m afraid he/she is not in. Me temo que no está.
I’m sorry, he/she isn’t here. Lo siento, no está.
May I leave a message? / Can I leave a message? ¿Puedo dejar un mensaje?
Can you take a message? ¿Podría darle un mensaje?
Can I take a message? ¿Quiere que le dé un mensaje?
Would you like to leave a message? ¿Le gustaría dejar un mensaje?
Sure. Just a second. Claro. Un momento.
How do you spell that? ¿Cómo se escribe?
Thank you. Gracias.
You’re welcome. / No problem. De nada.

7. EXERCISE 3 Translate the expressions into Spanish.
PHRASE TRANSLATION
Can I speak to…? / May I speak to…? ¿Puedo hablar con…?
This is … (speaking) Soy…
I’m afraid he/she is not in. Me temo que no está.
I’m sorry, he/she isn’t here. Lo siento, no está.
May I leave a message? / Can I leave a message? ¿Puedo dejar un mensaje?
Can you take a message? ¿Podría darle un mensaje?
Can I take a message? ¿Quiere que le dé un mensaje?
Would you like to leave a message? ¿Le gustaría dejar un mensaje?
Sure. Just a second. Claro. Un momento.
How do you spell that? ¿Cómo se escribe?
Thank you. Gracias.
You’re welcome. / No problem. De nada.