TELCO_PORTFOLIO_2015

COMPLETE PORTFOLIO
OF IT SOLUTIONS AND SERVICES
FOR TELECOMMUNICATIONS
OSS
BSS
MANAGED
SERVICES
M2M / IOT
M2M / IOT
WHYCOMARCHBSS/OSSPORTFOLIOSUCCESS

WHYCOMARCHBSS/OSSPORTFOLIOSUCCESSWHYCOMARCHBSS/OSSPORTFOLIOSUCCESS
2 COMPLETE PORTFOLIO OF IT SOLUTIONS AND SERVICES FOR TELECOMMUNICATIONS

We live in a world of constant connectivity. A world where interactions
happen online in real-time and where massive streams of big data
are sent through mobile networks every second. Where traditional
communication becomes digital and devices intelligent, reshaping
people’s lives globally.
For telecom companies like yours this world creates new challenges.
Customers want their digital services to be available anytime and
anywhere, and they demand the highest quality. At the same time
you have to keep costs low, service delivery times short and operations
agile. To face the challenges of the digital era you need to be flexible
enough to adjust to the dynamically changing reality. And you need
the right business partner who can help you launch new services
quickly and cost-effectively, transform operations and increase
business efficiency. A partner like Comarch.
Comarch is a European-based provider of complete BSS/OSS solutions
for telecoms. Since 1993 we have expanded to four continents and
have been continuously developing our cooperation with both global
and local customers. By partnering in telecom projects globally and
by actively contributing to the work of the industry standardization
bodies we have gathered valuable knowledge and best practices that
we share with telecoms every day.
Together with our innovation potential, which has been proven by
analyst companies such as Gartner, and thanks to the execution power
of over 4000 highly skilled specialists we can successfully tackle even
the most complex transformation project, which may lay ahead of you.
We understand your business is unique. Our comprehensive BSS/
OSS portfolio combines out of the box functionalities with high
configurability. This enables you to shape Comarch’s solutions to tailor
them to your company’s requirements, strategy and budget.
This product strategy accompanied with a range of professional
services that we can support with our own Data Centres, enables you
to get the perfect solution for your business and achieve maximum
efficiency while optimizing costs.
Today we work with over 50 satisfied telecom customers worldwide
who have trusted us with key areas of their business, including
billing and customer care, service fulfilment assurance, network
management planning, optimizing the experience of VIP and
enterprise customers, as well as managing new areas of business,
such as M2M, cloud and digital service enablement. The success of our
customers translates to our success and enables Comarch to grow,
develop and foster innovation together with telecoms worldwide.
Choose Comarch to be your partner in the digital era. Let’s shape the world of communications together.
COMARCH BSS/OSS
THE FLEXIBILITY YOU NEED IN THE DIGITAL ERA
3COMPLETE PORTFOLIO OF IT SOLUTIONS AND SERVICES FOR TELECOMMUNICATIONS

4 COMPLETE PORTFOLIO OF IT SOLUTIONS AND SERVICES FOR TELECOMMUNICATIONS

We greatly appreciate the flexibility of Comarch’s solutions
that are tailored to fit our specific requirements. The
company’s understanding of telecom business, combined
with the commitment and domain knowledge of its
specialists, convinced us that by partnering with them
we can successfully face the challenges of the OSS
transformation project we have planned, which is why we
decided to select Comarch for long-term cooperation.
Juan Manuel Caro Bernat,
Director of Operations OSS at Telefónica S.A.
5COMPLETE PORTFOLIO OF IT SOLUTIONS AND SERVICES FOR TELECOMMUNICATIONS

CHAPTER I
BSS/OSS PORTFOLIO

BSS/OSS PORTFOLIO 7

Comarch’s widely developed
activity, both in Poland and abroad,
is the strongest confirmation of the
high quality of our products that
cover all strategic areas of the TMF
Telecom Applications Map (TAM).
Comarch offers a comprehensive
set of BSS/OSS tools that address
the critical activities of fulfillment,
assurance, billing and operational
support and enable communication
service providers to create and
secure new revenue streams and
differentiate from their competitors.
STRATEGY,
INFRASTRUCTURE
PRODUCT
CAMPAIGN MANAGEMENT EXTERNAL MOBILE SALES APP
SELF CARE
CONVERGENT BILLING
SYSTEM
CONVERGENT BILLING
SYSTEM
NETWORK PLANNING
DESIGN
CORPORATE SELF CARE
OSS PROCESS MANAGEMENT
SERVICE ORDER MANAGEMENTSERVICE CATALOG
SERVICE INVENTORY
MANAGEMENT
BSS MEDIATION
NETWORK INVENTORY
MANAGEMENT
AUTO-DISCOVERY
RECONCILIATION
CONFIGURATION MANAGEMENT
FIELD SERVICE MANAGEMENT
OSS MEDIATION
SERVICE CONTROLLER MODULE
SLA MONITORING
SERVICE
QUALITY
MANAGEMENT
SERVICE
MONITORING
PERFORMANCE
MANAGEMENT
FAULT
MANAGEMENT
VOUCHER TOP-UP MGMT
CONVERGENT BILLING SYSTEM
DATA ANALYTICS
MONETIZATION
CRM FOR TELECOMS
CUSTOMER LOYALTY MANAGEMENT
CUSTOMER ORDER
MANAGEMENT
OPERATIONS SUPPORT
READINESS
FULFILLMENT ASSURANCE BILLING
MARKET / SALES MANAGEMENT
PRODUCT MANAGEMENT
CUSTOMER MANAGEMENT
SERVICE MANAGEMENT
RESOURCE MANAGEMENT
SUPPLIER/PARTNER
ENTERPRISE
APPLICATION
INTEGRATION
INFRASTRUCTURE
APPLICATION
INTEGRATION
FRAMEWORK
PRODUCT CATALOG
COMMONS LOGISTICS MANAGEMENT
DATA ANALYTICS
MONETIZATION
INTERPARTNER BILLING
CUSTOMER EXPERIENCE
MANAGEMENT
SERVICE FULFILLMENT
SERVICE ACTIVATION
CRM FOR TELECOMS
COMMISSION INCENTIVE
COMARCH BSS/OSS PRODUCT MAP
BSS/OSS PORTFOLIO8

Comarch has a strong product road map and vision that
address key CSP initiatives, such as over-the-top (OTT),
M2M and industry verticals, to grow revenue and improve
operational efficiency and customer experience.
Magic Quadrant for Operations Support Systems,
Gartner, 2014
BSS/OSS PORTFOLIO 9

BSS PROPOSED ARCHITECTURE
External Mobile
Sales App
CRM
for Telecoms
(Corporate)
Self Care
Campaign
Management
Customer Loyalty
Management
Customer Order Management
BSS Framework
Customer Information
Management
Product Inventory
Reporting
Security Management
Administrative Services
Housekeeping
Service Catalog
Service Order
Management
Field Service
Management
Service Activation BSS Mediation
Covergent Billing
(Service Controller
Module)
ApplicationIntegrationFramework
M2M B2B / B2C Content, IoT Existing systems
Devices and
Assets
Networks
Network
Management
Systems
Clouds Partners Enterprise
Systems
Product
Catalog
Convergent
Billing
InterPartner
Billing
Voucher
Top-Up
Management
Logistics
Management
Commission
Incentive
Data Analytics
and
Monetization
BSS/OSS PORTFOLIO10

OSS PROPOSED ARCHITECTURE
STRATEGY, INFRASTRUCTURE
PRODUCT
OPERATIONS SUPPORT
READINESS
FULFILLMENT ASSURANCE
Reporting
Service
System
Repository
Configuration
Notification
Escalation
Service
Reusable Components
Authentication
Service
WEB
Console
OSS
Console
Other Systems (BSS, Trouble Ticketing, etc.)
OSS Process Management
ServiceManagementResourceManagement
Service Catalog Service Order
Management
SLA Monitoring
Service Fulfillment Customer Experience
Management
Service Activation
Service Quality
Management
Service
Monitoring
Service Inventory
Management
OSS Mediation
Physical
devices
NMS/EMS
3rd party
system
Network
Environment
Network Planning
Design
Network Inventory
Management
Auto-Discovery
Reconciliation
Configuration Management
Field Service Management
Performance
Management
Fault
Management
BSS/OSS PORTFOLIO 11

Customer Management helps communication service providers sell
more services, get closer to their customers and significantly reduce
customer churn. Pre-integrated with Comarch OSS/BSS suite, this
flexible solution enables telecoms to benefit from a single, 360-degree
customer view and gain deep understanding of the customer base.
Online Self Care is a web self-service tool helping to provide end
customers with a convenient online self-management portal, where
they can access and edit their profile data and service subscription
information, without the help of a call center agent.
Sales Channel Management optimizes sales force efforts and helps
service providers increase sales. It enables optimizing your sales force
compensation plans and automate field sales with Comarch External
Sales Mobile App to shorten and simplify the sales process. Comarch
Logistics Management allows to verify, control and automate the
replenishment of stock levels for selling points.
SALES CUSTOMER MANAGEMENT
BSS/OSS PORTFOLIO12

CUSTOMER MANAGEMENT
.. Leverage a 360-degree customer view to deliver superior service
across all contact channels, including call centers, retail, self-service
and more
.. Structure your marketing campaigns and introduce process-cen-
tric collaboration between front and back offices, sales and marke-
ting, and business and technical departments to boost operational
excellence and increase employee productivity
.. Follow the intuitive customer view application to effectively seize
all sales opportunities and make sure to reach the right customer
with the right offer at the right time
.. Engage customers through social media channels – lotteries, spe-
cial offers, coupons and rules for rewarding your best customers will
maintain high customer satisfaction levels and increase retention,
sales and revenues
.. Provide rapid and customized responses to incoming inquires and
reduce the cost of customer service, thanks to empowering your
clients with innovative and intuitive self-service tools
.. Handle all data with ease by transmitting it in a standardized form,
based on the TM Forum SID concept and benefit from pre-built pro-
cesses to support any industry-specific operations
Comarch CRM for Telecoms – user interface

ONLINE SELF CARE
SELF CARE
.. Improve customer experience by offering a convenient, “always-on”
communication channel
.. Lower the costs of customer service by empowering your customers
with self-management tools
.. Enhance your marketing and sales with a direct marketing platform
and sales channel
.. Provide your customers with an opportunity to manage their profi-
les, bills, payments and service subscriptions directly through a user-
-friendly online portal
.. Extend the system’s functionalities with an e-shop to empower you
and your customers with access to e-commerce tools and offerings
CORPORATE SELF CARE
.. Enable your customers to browse electronic invoices, edit their
data and order services through a convenient online portal
.. Offer your business customers the opportunity to manage and
control telecom expenses, set rules and spending limits for employ-
ees and receive notifications when the limit is exceeded
.. Establish virtual hierarchies and delegate responsibilities for mana-
ging costs and services to middle and lower management
.. Empower your business customers with online ordering, data ma-
nagement and reporting
.. Let your business customers easily report problems thanks to a tro-
uble ticketing functionality
Comarch Self Care – user interface
BSS/OSS PORTFOLIO14

SALES CHANNEL MANAGEMENT
COMMISSION INCENTIVE
.. Constantly improve commission policies to point agents in the ri-
ght direction and customize commissions for top agents to motiva-
te employees and improve sales results
.. Immediately post sales, point payment result data for sales
agents and managers to review
.. Let business users calculate commissions directly with a user-frien-
dly algorithm configuration program
.. Automate commission allocation calculations with a reliable data
repository
.. Flexibly define sales goals and assign agent positions in multidi-
mensional distribution channel structures to set sales goals for indi-
vidual agents or sales teams
LOGISTICS MANAGEMENT
.. Comprehensively manage purchasing, storage and sales of physi-
cal and virtual products (telephones, modems, SIM cards, charge
codes, virtual coupons, gift cards, etc.)
.. Reduce return management costs and enjoy efficient anti-fraud
protection
.. Automate the warehouse and delivery processes
.. Plan your purchases more efficiently based on analyses generated
by the system and react to irregularities on the fly, thanks to accura-
te reports available directly in your email inbox or on mobile devices.
COMARCH EXTERNAL SALES MOBILE APP (CESMA)
.. Speed-up order processing by enabling sales to register new con-
tracts directly from their mobile device, in both online and offline
modes
.. Automate your order processing to make it error-free
.. Conveniently introduce new service orders and service changes
using mobile devices
.. Easily check service availability, based on your network infrastruc-
ture in a specific location, to instantly inform customers, which servi-
ces they are able to order
.. Integrate with CRM to browse full customer data at any time and to
automate order handling and service fulfilment
.. Automatically send information about the necessary installation vi-
sits to Field Service Management systems

BILLING CHARGING
Convergent Billing System is a high capacity, flexible and scalable
service-agnostic management system which can be used by
service providers to monetize services ranging from traditional
telecommunications through MVNO and M2M to modern digital
services. It allows real-time charging for any service type and facilitates
developing new business models in cooperation with partners – a key
element in elevating business in the digital world
InterPartner Billing facilitates managing relations with domestic and
international business partners and supports various business models
which include revenue sharing, wholesale or roaming services. It allows
to easily exchange billing data and invoices and share revenue or cost
information with third parties.
BSS/OSS PORTFOLIO16

After a thorough selection process we have chosen
Comarch as a BSS vendor for replacing our existing billing
system as the solution proposed by the company was the
best fit to our requirements. It has to not only support
contemporary but also future business models and market
trends, with a strong focus being on customer experience.
In addition to that we were impressed by their technical
expertise and dedicated approach. We highly value long
term relationships with our business partners and we see
Comarch as an agile organization that has a lot to offer for
telecoms, especially in today’s digital services era”
Eric Figueras, Vice President and CTIO

CONVERGENT BILLING SYSTEM
.. Evolve your business with a proven tool trusted by over 20 commu-
nication service providers worldwide
.. Increase business efficiency by using one flexible and accurate tool
for billing, charging, rating, invoicing and money collection, regard-
less of the customer, market or service type
.. Accelerate and simplify billing processes – the user-friendly interfa-
ce supports flexible definition and flow of mass processes
.. Implement multi-sided business models including cooperation
with content providers, OTTs, application providers, MVNOs or indu-
stry verticals and launch new services on behalf of partners
.. Easily charge for any service, based on multiple factors like time,
bytes and event content at any given time.
.. Increase customer satisfaction with flexible invoice-level disco-
unts, and automatic correction of your invoices (thanks to a power-
ful rerating tool to)
.. Control digital services in real-time and ensure better control over
service usage for specific groups of subscribers thanks to a Service
Controller Module
.. Facilitate pre-paid service management – define and generate vo-
uchers and PIN codes using the flexible Comarch Voucher Top-up
management module
BSS/OSS PORTFOLIO18

Business Process Management Workflow
Product Catalog,
Product Inventory Convergent Billing System
Product
Managers
Customer
Information
Management
Billing Account
Management
Resource
Management
Price
Management
Reporting
Receivables
Management
Collection
Management
Billing Inquiry
Dispute
Adjustment
Customer
System
Configuration
IT
Back
Office
Billing
Managers
PRODUCT
MANAGEMENT GUI
SYSTEM
MANAGEMENT GUI
CUSTOMER
MANAGEMENT GUI
Existing Systems
of the Operator
ESB/IntegrationBus
ProductInstances
DataAccess
Management
RepositoryDataProcessing
Financial Data Pricing Algorithm
Output
Definition
Service
Usage
Customer Bill,
Collections
Product / Service
Rating
Bill Calculation
Transactional
Document
Production
Bill Format /
Render
Online Charging
BSS Mediation
Reports Rating Element
Applied Customer
Billing Rate
Specification
Offering
Management
Sales Support
Product Catalog
Product Offering
Product Specification
Distribution Channel
Product Promotion
Product Offering Price
Product Lifecycle
Management
Product
Information
Publisher
Process
Scheduler
Central Log
Manager
Printing
Data
Warehouse
G/L
Payments
MNP
Inventory
DMS Archive
Output FormatingRating Pricing Processes Billing Processes
Fixed, Cable
Multi-Service
Network
IP, IMS, NGN 2G, 3G, 4G
Comarch Convergent Billing System – solution architecture

INTERPARTNER BILLING
.. Achieve multi-dimensional convergence thanks to using a single
tool for handling voice, data, messaging, content services and others
.. Manage any business models (interconnect, roaming, revenue sha-
ring, wholesale) and any contract type (bilateral, hubbing, revenue
sharing, roaming, MVNO and content-based) with one platform
.. Streamline billing management thanks to a built-in reconciliation
process, manageable from Comarch InterPartner interface, as well
as the powerful rerating functionality (for correction) and automatic
adjustment processing
.. Take hold of the powerful Partner Management module with its
multiple core features: agreement management, workflow proces-
sing, regulated services support, dispute management, order han-
dling, SLA auditing and managed communication channels
.. Process limitless data volumes, by using a flexible and fully scalable
system. Configure new services with ease using flexible customiza-
ble rating rules and aggregation levels.
Partner
Management
Rating Billing
Prices Preﬁxes
Management
Routing
Optimization
Interconnent
Billing
Revenue
Sharing
Roaming
Partner
Self Care
Settlement Raports
Reconciliation
Telco Partner’s
Subscriber
Telco
Partners
Voice and
Non-Voice
Services
InterPartner Billing
Interconnect
UsageDate
Settlement
Reports
Operator’s
Subscriber
Operator’s
Network Partner’s
Administrator
Comarch InterPartner Billing – solution architecture
BSS/OSS PORTFOLIO20

BSS TAILORED TO YOUR NEEDS
B2B Solution focuses on critical problems related to B2B relationships
such as providing distinct selling strategies to companies of varied size
(small, mid-size and multi-national corporations – MNCs), delivering
and supporting large numbers of customized products and services,
managing service level agreements (SLAs) and handling complex
fulfillment processes. This solution supports multiple billing scenarios
like split billing or billing-on-behalf.
Smart BSS is a complete, pre-integrated solution allowing to
comprehensively manage processes such as Request-to-Answer,
Order-to-Payment, Usage-to-Payment, Request-to-Change,
Termination-to-Confirmation and Problem – / Complaint-to-Solution,
via Customer Management and Self-Care applications. It’s the perfect
choice for Tier-2 and Tier-3 telecoms, including Internet, cable TV
providers, satellite TV providers, and MVNOs thanks to fast deployment
and low costs. Tier-1 operators can also use it for managing business
activity (such as M2M) or services targeted at various industry verticals.

B2B SOLUTION
.. Implement flexible business customer organizational structure
and introduce cost centers with customer care tools designed for
multi-national corporations and big enterprises
.. Let customers manage their services with Corporate SelfCare fo-
cused on business customer processes, to reduce customer service
workload and costs
.. Define and monitor service-level agreements (SLAs) in the context
of actual products or business processes
.. Proactively monitor and analyze the quality of your business servi-
ces and resolve service problems before they result in customer
complaints
.. Link all sales channels to the same product catalog and order ma-
nagement tools
.. Shorten time-to-market by employing the product and service ca-
talog which drives the fulfillment process and assures no complex
reconfiguration is needed for each new service introduction
.. Provide product variant offers and customized products (standar-
dized variants for Small Medium Business clients and customized
offers for Large Enterprises).
BSS/OSS PORTFOLIO22

Comarch B2B Solution – solution architecture
CRM for Telecoms Corporate Self Care
Customer Order Management
BSS Mediation NG Service Fulﬁlment SLA Monitoring
Networks Partners Enterprise Systems
Product
Catalog
Convergent
Billing
ApplicationIntegrationFramework

SMART BSS
.. Enjoy a single platform that combines CRM, billing, charging, pro-
duct catalog and service activation
.. Charge, invoice and bill using a real-time rating functionality, ma-
nage billing information and benefit from full support for AAA (Au-
thentication, Authorization, Accounting)
.. Easily create various product types, offers and specifications using
a built-in product catalog and shorten time-to-market with simpli-
fied order management processes
.. Quickly generate and manage scratch cards and PIN codes thanks
to the voucher and top-up management functionality
.. Improve the experience of both your customers and customer care
teams through web-based user interfaces and a 360-degree custo-
mer view created with a compact CRM module
.. Empower your customers with a convenient self-care portal and
communicate through a built-in messaging functionality visible in
the portal
.. Speed-up and automate data loading with batch loading of service
usage data from external systems and
.. Manage your settlements with business partners – charge and invo-
ice third-party services
.. Simplify system maintenance and configuration with a user-frien-
dly administration console and run all kinds of required reports
with easy-to-use, built-in report and diagram templates
BSS/OSS PORTFOLIO24

ADMINISTRATION CONSOLE
Marketing
Managers
Product
Managers
IT Administrators Back Ofﬁce Call Center Customers IT Managers
Product
management
Conﬁguration
management
Mass
processing
Reports
CRM
SMART BSS
Customer
management
Trouble
ticketing
Subscriptions
management
Ordering
SELF CARE
Account
management
Invoice
download
Online ordering Trouble ticketing
CDR processing
Product
catalog
Payments
Payments
Payment
Gateway
Bank SMTP servers ERP
Financial
Accouting
Rating
re-rating
Inventory
management
Discounting
Reference Data
Meta Data
Transactions
Audit Data
XEE – integration layer
Credit Check
SOAP
External Systems Network Elements
Network
Comarch Smart BSS – solution architecture

BSS IN THE DIGITAL WORLD
Digital Services Platform allows CSPs to execute digital strategies
and expand their presence in IoT. It allows switching from
traditional, expensive and multi-layered systems (often so complex
they block innovation) to smooth integration of efficient cloud-
based services. The platform follows the collaboration life-cycle
from establishing partnerships, through managing capabilities, to
service integration and assurance processes.
MVNO/MVNE Solutions tailored to MVNO (Mobile Virtual Network
Operators) and MVNE (Mobile Virtual Service Enablers) business
models. They let MVNOs quickly launch a new brand and enjoy
increased ARPU, while for MVNOs it provides enough flexibility to
host multiple MVNOs on one platform and launch new ones for
cooperation in as little as 6 weeks.
Data Analytics Monetization processes data gathered from
telecommunications networks in real-time, combines it with
information from external systems and aggregates it. This provides
the CSPs with valuable analytics and suggestions for specific
actions, and these actions can be also carried out automatically.
M2M Platform enables mobile operators to provide Managed
Connectivity in multi-national, multi-level and multi-operator
environments. The system helps launch M2M offers for vertical
industries: automotive, consumer electronics, FMCG, energy and
utilities, finance and banking, healthcare, manufacturing, public
services, security, as well as transport and logistics.
BSS/OSS PORTFOLIO26

DATA ANALYTICS MONETIZATION
.. Monetize your network and customer data – gather and process
data collected from beacons, mobile devices and other data sources
in real-time
.. Learn more about your customers with a 360-degree customer
view and create personalized offers, thanks to the recommendation
module that suggests the right offering, based on the gathered data
.. Improve customer service with innovative tools that help your em-
ployees create ready-made, automatically selected, relevant pro-
positions for end customers
.. Be a part of the Smart City revolution – support cities in planning
street and transport networks or managing power supplies and
services by delivering data about the behavior of the inhabitants and
human flows
.. Adjust your cable TV revenues to suit customers’ watching habits
– process data collected from set-top boxes and the infrastructure
of TV service providers via the Data Analytics system. Provide adver-
tising providers, OTTs, traditional and online TV stations and their
partners with processed and anonymous data to generate new re-
venues
Comarch Data Analytics Monetization – solution architecture
MULTI-CHANNEL
NOTIFICATION
360° CUSTOMER
VIEW
DASHBOARD
REPORTING
BUSINESS/
OPERATIONS
SUPPORT
DATA
MONETIZATION
BusinessValue
Outputs
InsightsDelivery
Visualization
Real-Time
BigDataProcessing
DataSource
Feed
Action
Triggering
Customer
Profiles
Reporting
Visualization
Data
Anonymization
Detailed Data Store
Real-Time
Actionable Analytics
Actionable Insights
Streaming Ingestion
Aggregated
Data Store
Network Environment
Network
Environment
Usage
Charges
Rated Events Social Media CRM Data
Public
Profile
Private
Profile
Probes
RAN

DIGITAL SERVICES PLATFORM
.. Become an active player in new verticals, such as Smart City, auto-
motive, healthcare, electricity etc. – by offering your unique capabi-
lities to potential partners
.. Find the right partners for your service (e.g. IoT suppliers or integra-
tors) – use precise criteria to browse potential business and techno-
logy partners
.. Operate as fast as your OTT partners expect – easily manage digital
services, coordinate distributed work and transform new service ide-
as into real services delivered to customers
.. Take full control of the flows between parties – control service and
money flows between parties with up-to-date, automatically gene-
rated service flow and dependency diagrams for multi-cloud and
multi-party digital services
.. Simplify the service integration process – control all phases of servi-
ces launch down to individual elements and browse dependencies
between various service elements
.. Introduce customer experience management to digital services –
use the available information to measure how service faults impact
multi-partner and multi-cloud services as well as your partners and
customers
Comarch Digital Services Platform – functionalities
Service Providers / OperatorsPartners
Customers
Provider of Integrated Services
Digital Services Platform
Partners
Collaboration
Service
Management
Service
Assurance
Digital
Marketplace
Service
Onboarding
Service
Inventory
IntegratedServices
App Stores
Developers
Automotive Apps
Smart City Apps
Transportation Apps
Cloud Services
Payment Providers
…
ServiceCapabilities
Existing Systems
and Capabilities
Network,
Infrastructure
Value added:
Brand
Customers
Access to market
BSS/OSS PORTFOLIO28

Comarch M2M Platform – solution architecture
Billing
Revenue Sharing
SIM Inventory
BPM Invoicing
Product CatalogMonitoring
Provisioning
B2B Gateway
- web services
Existing
Systems
M2M
Dashboard
Trouble
Tickets
CRM - Partner
Management
Order
Management
StatisticsReports
Logistics
FrontendLayer
Accounting
DWH
BackendLayer
Self Care
SIM Management
AAA
Online Ofﬂine
Processing
Operator
- Account Manager
Operator
- CSA
Operator
- Marketing
M2M Partner
AdminInterface
IT Systems
of M2M Partner
M2M Devices
Network
Connectivity
M2M Platform
M2M PLATFORM
.. Benefit from a “one-stop-shop” solution for M2M connectivity – execute
M2M strategies independently from platform owners and their technolo-
gies thanks to a separate dedicated M2M connectivity management tool
.. Scale the solution to fit your needs – freely upgrade the modular
platform as your business evolves
.. Increase efficiency of M2M-related business – activate a self-care
portal for customers and partners, monitor your M2M business and
troubleshoot any issues thanks to real-time notifications, browsing
of data usage, reports and diagnostics
.. Keep M2M costs in check and ensure KPIs are met, thanks to Co-
march M2M Managed Services
.. Improve your M2M services – perform bulk operations to efficiently
deliver services to your customers and improve time-to-market for
your services and those of your partners
.. Become a real-time operator – charge in real-time to instantly gain
all costs and usage data for all your partners and customers, and be-
nefit from the built-in resource and SIM management functionality
to manage SIM cards in bulk mode

MVNO/MVNE SOLUTIONS
MVNO SOLUTION
.. Launch an MVNO business within months – pre-configured sets of
processes and scenarios, specially adjusted to the MVNO’s needs,
like non-telecom integrators
.. Increase ARPU thanks to better service availability – enable rapid
realization of competitive marketing strategies in terms of pre-paid
and post-paid pricing
.. Benefit from a range of sales / marketing tools – easily build and
maintain customer relations with dedicated CRM and SelfCare tools
.. Create unique tariff plans for selected customer segments
.. Benefit from implementing in a Managed Services model to shor-
ten time-to-market and optimize infrastructure costs
MVNE SOLUTION
.. Host any number of MVNOs on a single MVNE platform
.. Extend your business to additional MVNOs easily and without ri-
sking configuration errors, thanks to a user-friendly interface that
lets you service multiple MVNOs simultaneously
.. Launch a new MVNO fully even as fast as within 6 weeks, thanks
to a pre-configured set of processes and scenarios, adjusted to the
MVNE business reality
.. Individualize pricing and define competitive marketing strategies
for each MVNO, thanks to convergent billing with a personalized
product catalog
.. Manage the database of all your hosted MVNOs with a dedicated
CRM module
.. Integrate with MVNOs’ systems easily – the system offers two in-
dependent ways of integrating with your MVNOs’ systems (API and
web services using the B2B Gateway), providing immediate access
to information about new customers and contracts with partners
registered in the system, and the opportunity to service them im-
mediately.
BSS/OSS PORTFOLIO30

RESOURCE PLANNING INVENTORY
Next Generation Network Planning is a fully integrated, multi-vendor,
multi-technology mobile network management platform that enables
you to plan and upgrade your network, according to your customers’
needs
Network Inventory stores complete information about network
resources and presents you with current, historical and future state of
your network. The system facilitates network resource management
for multi-vendor, multi-domain fixed and mobile networks, supporting
RAN, copper, fiber, and cable-based access networks.
Service Inventory enables managing the network from the
service perspective. When integrated with Product Inventory and
with Network Inventory, the system provides an end-to-end view of the
network, services and products.
Configuration Management enables to automate network
configuration management and can be implemented as part of a
broader solution for network planning and upgrading (Comarch NG
Network Planning).

NEXT GENERATION NETWORK PLANNING
.. Comprehensively and efficiently manage network planning,
expansion and optimization processes (the system supports GSM/
UMTS/ HSPA/LTE technologies in the mobile domain, as well as IP,
MPLS, SDH and PDH in the fixed domain)
.. Optimize and simplify the network planning process thanks to a
comprehensive view of current network configuration, as well as
planned modifications; have your physical and logical elements, as
well as network performance data integrated in a single, common
inventory database
.. Cut operational costs due to integration of industry standard tools into
one ecosystem featuring automated synchronization mechanisms
.. Easily manage your network configuration thanks to a configura-
tion management module
.. Avoid over-investing in your network – the system exchanges data
and alarms with SQM/CEM tools for quality-driven triggering of
optimization processes
.. Make your network ready for future technologies – model alternati-
ve scenarios for the simulation of SON mechanisms
Comarch Next Generation Service Planning – solution architecture
Automation
Engine
RAN
Module
Additional
Modules
Process Management
Northbound Interfaces
3rdPartySystems
Transport Network Module
Core Network Module
Inventory
Management
Next Generation Network Planning
Fixed Access
Network Module
Network Environment
Geographical
Visualization
Network ProvisioningAuto Discovery Reconcilliation
Reporting
Automated Conﬁguration Management
Core
Network
Transport
NetworkFixed Access
Network RAN
Network
BSS/OSS PORTFOLIO32

NETWORK INVENTORY
.. Reduce operational costs by efficiently managing network reso-
urces for your multi-vendor, multi-domain network (mobile, fixed,
RAN, copper, fibre, cable based etc.) and optimizing their utilization
.. Improve control over your network resources – view complete in-
formation about your network resources together with their current,
historical and future (network planning) state
.. Browse your network resources in a multi-layer information model,
and benefit from a consistent view of the network without an infor-
mation overflow
.. Manage changes in the network efficiently – keep the stored infor-
mation up-to-date with the changes occurring in the network using
the auto-discovery and reconciliation module
.. Calculate charges for inventory products and services (e.g. equip-
ment, locations, connections, capacity) with inventory-based bil-
ling – the module also enables to calculate charges for services
leased from another operator (vendor) and resold (with profit) to cu-
stomers, and to generate invoices
Resources
Services
Integrated network service Inventory

SERVICE INVENTORY
.. Bridge the gap between the network and the services, thanks to
pre-integrating the system with Product Inventory and Network
Inventory
.. Correlate services with matching network resources thanks to a
top-down and bottom-up view of your network and services
.. Improve customer experience by easily calculating the impact of
network-related problems on customer services and propagating
alarms, as well as facilitated service monitoring and service quality
management processes
.. Gain better control over the costs of network development and ma-
intenance
.. Improve the execution of service orders regarding updates and / or
termination thanks to the information about existing services
.. Shorten time-to-market and lower costs of delivering new services
to the customer by pre-integrating with Service Catalog (service ful-
filment automation)
RFS
Template
Service
Template
Product
SLACFSRFS
Resources
Customer
Service Inventory Management concept
BSS/OSS PORTFOLIO34

CONFIGURATION MANAGEMENT
.. Save costs of network operations thanks to automating the process of
managing the configuration of a multi-vendor, multi-domain network
.. Configure both mobile and fixed networks in one system, enabling
efficient Fixed-Mobile Convergence and eliminating technological
silos in your IT architecture
.. Easily configure vendor-specific network elements by pre-integra-
ting with Network Inventory
.. Shorten the planning to configuration management process by au-
tomating the translation of high level network planning to vendor
specific reconfiguration
.. Make sure you are ready for future network technologies by using
flexible network modelling mechanism and configuration templates
.. Shorten the time needed to provide good customer experience for
network-based services by pre-integrating the system with NG Ne-
twork Planning, which enables implementing a closed-loop process:
plan, upgrade, verify, re-plan
The configure-plan-verify closed-loop cycle
Planning Tool
+ Inventory
CM Reconciliation
Verify
Plan
Conﬁgure
OMC

NETWORK SERVICE ASSURANCE
Fault Management monitors all existing elements of the network,
displays and efficiently tracks alarms. It helps operators effectively
manage network problems and solve issues that are at the root of
network faults
Next Generation Service Assurance enables to monitor complex
services, automatically find problem root causes, and enrich events
with advanced information (such as business impact calculated with
the use of an external system’s information)
Customer Experience Management provides insight into customer
aspects of service management, playing the overarching role for
service monitoring, SQM and fulfilment metrics
Service Quality Management enables monitoring of service quality
by leveraging the translation of resource centric KPIs into customer
service centric KQI based on service inventory and service catalog data
and TMF: CFS-RFS-R model
BSS/OSS PORTFOLIO36

FAULT MANAGEMENT
.. Achieve a 90-percent reduction of the number of alarms that
require manual processing
.. Cut costs by increasing alarm processing automation and centra-
lizing network monitoring for a geographically and organizationally
complex network
.. Pro-actively manage customer experience by eliminating / redu-
cing the impact of network faults on customer services and detec-
ting / solving problems as early and fast as possible
.. Efficiently monitor converged multi-technology, multi-vendor ne-
tworks
.. Pre-integrate with Comarch Network Inventory for network topolo-
gy-based alarm correlation
.. Browse alarms in logical, geographical and floor plan visualizations
3rd Party
Systems
Customer Care
SLA Management
Trouble Ticketing
(OSSPM)
Service
Impact
Events Service Monitoring
Fault Management
Impact
Events
Qualiﬁed Events
Fireﬂy
Correlation Engine
Topology and
Hierarchy Data
Inventory
Management
Correlation
Rules
Filtering
Rules
Unknown
Events
Regular events
Known-Event
DataBase
Low Level Events
OSS Mediation
Mediation
Device
Mediation
Device
…
EMS
NMS
3rd partyEvent Sources
Events
Service Affecting Events
Propagation
Rules
Comarch Fault Management – solution architecture

NEXT GENERATION SERVICE ASSURANCE
.. Automate service assurance processes with a modern customer-o-
riented OSS tool
.. Shorten problem resolution times thanks to advanced alarm reduc-
tion, as well as correlation and automation of manual processes of
NOC and SOC teams
.. Improve service quality and customer experience thanks to pro-
-active monitoring of service performance KPIs based on integrated
Service Quality Management
.. Automatically find problem root causes, and enrich events with
advanced information (such as business impact calculated with the
use of an external system’s information)
.. Assign priorities to tasks based on business criteria (SLA viola-
tions, impact on VIP customers etc.) thanks to an automated busi-
ness impact analysis
Comarch Next Generation Service Assurance – solution architecture
3rd Party
Systems
Customer Care
SLA Monitoring
Trouble Ticketing
EMS
NMS
3rd partyEvent Sources
Events
Service Monitoring
(service impact calculation)
Fault Management
Qualiﬁed Events
Fireﬂy
Correlation Engine
Unknown
Events
Regular events
Known-Event
DataBase
OSS Mediation Filtering Rules
Correlation Rules
Network
Probing
OSS Mediation
Service Model
Propagation Rules
Next Generation Service Assurance
Common Operators GUI
Network
Performance
Systems
Service Quality Management
Events
Raw Statistics
Treshold Crossing Events
Proactive TCE
Network KPIs
KQIs
BSS/OSS PORTFOLIO38

CUSTOMER EXPERIENCE MANAGEMENT
.. Improve customer experience by managing your network based on
customer experience priority – the system automatically identifies
network problems which translate to actual customer experience
issues and shows their impact on customer services
.. Avoid over-investing in those network problems that do not transla-
te to immediate customer experience issues
.. Bridge the BSS/OSS gap by providing your CRM with an insight into
customer service quality
.. Pro-actively manage customer experience and service quality – de-
tect customer service incidents, before a customer issues a compla-
int, and provide the customer with detailed information about the
service restoration processes, which have been already started
.. Calculate the impact of network problems on customer service (a
trustable tool for customer experience management)
Comarch Customer Experience Management – solution architecture
Data consumers
Management
CxOs
Marketing Customer-care
Service
Operation
Center
Internal customers
(e.g. planning)
Business Partners
(B2B)
Subscribers
(B2C)
Regulators
Mediation
Files
(text, binary)
SQL SNMP CLI Webservice
Other
protocols
Trend
analysis
Batch
analysis
Near
real-time
analysis
Real-time
analysis
Hardware
Platform
CPU
Memory
Storage
Visualization
Web
Dashboards
Thick
client
Reporting
Raw data
export
Data sources
Probing systems
(Pasive, Active, DPI)
OSS data sources
(Network/Service Inventory, Performance Management, SQM,
Service Fulﬁllment, SLA Management, Trouble Ticketing, Outages)
BSS data sources
(CRM, Billing,
Customer Surveys)
Social
Context
Other data
sources
Analytical Models
In-memory DB
Data persistency layer
Administration
panel
SandboxOrchestration
SQL
Big Data Engine
(Hadoop) Standard DB

SERVICE QUALITY MANAGEMENT
.. Become pro-active in managing service quality by preventing cu-
stomers from experiencing service problems, thanks to trend analy-
ses and prediction capabilities – pre-integration with NG Service
Assurance delivers QoS threshold alarm mechanism, which allows
alerts to be raised early enough to prevent customer incidents
.. Get an insight into your customers’ perception of service quality
and prioritize network performance management based on the
forecasted influence on customer experience, thanks to leveraging
service models provided by pre-integrating the system with Service
Catalog and Service Inventory
.. Easily monitor and manage the quality of digital services delive-
red through complex value chains, implemented on heterogeneous
multi-vendor, multi-domain networks and delivery platforms servi-
ced by partners
.. Improve the correlation between your network and services – find
the underlying root cause / network KPI for each customer issue and
identify network bottlenecks
BB Retail
Generic
Configuration
Specific
Configuration
Authorization
Server
BlackBerry RIM
Platform
BTS
Raw
Counter
Raw
Counters
Raw
Counters
UTRAN
Transport
GERAN
BSC
BB Configuration
Customer
infrastructure
BlackBerry
BB Enterprise
Customer Facing
Services
Resource Facing
Services
Network
Resources
S
S
S
BTS
KQIs
KPI
KQIs
KQIs
KQIs
KQIs KQIs
KPI
Raw
Counter
Raw
Counter
Raw
Counter
CDRs
xDRs
KQIs
KQIs
KQIs
KQIs
BTS BTS
Comarch Service Quality Management – solution architecture
BSS/OSS PORTFOLIO40

SERVICE DESIGN FULFILLMENT
Next Generation Service Fulfillment supports the complete telecom
service fulfillment process: inventing the customer service, modeling
it and then orchestrating network operations. It helps CSPs automate
telecom service fulfillment and delivery and reduce time-to-market
thanks to employing the catalog-driven fulfillment concept. Thanks
to catalog-driven orchestration, NGSF enables quick introduction of
traditional and digital services delivered in sophisticated value chains.
Product Catalog is a single platform for managing product catalogs
and life cycles. The system allows businesses to digitally process
product offers and specifications and define product relationships for
stand-alone and bundle offers.
Order Management automates the end-to-end ordering process,
starting from customer order capture, through service, network
provisioning and activation to billing the customer
Field Service Management schedules, staffs, manages, and supports
field workforce. It automates tasks-resource matching based on
technician calendar availability, skills, location and configurable
scheduling criteria.

NEXT GENERATION SERVICE FULFILLMENT
.. Cut costs of operations, by automating the complete service fulfil-
ment and delivery process: inventing the customer service, model-
ling it and then orchestrating network operations
.. Reduce time to market for new services by building new ones from
pre-defined components, which boosts the creativity of product /
service managers
.. Bridge the gap between the service offerings and network capabi-
lities, thanks to centring the service fulfilment process around the
integrated product service catalogues
.. Become truly customer-centric – the solution inspires a shift of the
core competence from network operations to customer service in-
novation
.. Shorten product lifecycles thanks to basing the service fulfilment
process on a central product service catalog
.. Easily incorporate partners’ services into your product portfolio
.. Minimize maintenance costs thanks to easy step-by-step consolida-
tion of many vertical OSS systems to a horizontal platform
Service Fulﬁllment
Capture customer
needs
Identify what technical
services are required
Allocate resources
CRM
Service Assurance
Calculate customer
service impact
Identify impacted
technical services
Identify faulty
resources
CRM
Customer
Network
Customer
Facing
Services
Resource
Facing
Services
Resources
BSS/OSS PORTFOLIO42

PRODUCT CATALOG
.. Design manage all product offers and specifications through one
user-friendly platform built on easy-to-use web user interfaces that
will improve efficiency, save time and reduce costs.
.. Use the central rules repository evaluation and the unified inter-
face for order capture in all sales channels to improve offer quality
and consistency.
.. Create new product specifications based on similar content through
the unique inheritance mechanism to streamline your product catalog.
.. Control your products’ and offerings’ lifecycle – and manage desi-
gn, definition, publication, retirement of products, offers and other
related processes.
.. Effortlessly update versions of product or offer specifications with
the configuration repository.
.. Optimize your project management through the integrated project
function providing users with a holistic overview of changes perfor-
med to publishing processes, ongoing activities and environments
used for decision-making processes.
.. Customize the interface and freely use perspectives, customize the
Comarch Product Catalog display to each user’s role and let the user
further personalize their widgets.
Billing System
Pricing Algorithms
Dealer CareSelf Care
Product Catalog
Sales Channels
Order
Management
Product
Inventory
Service Catalog Service Fulfillment Execution
Customer Order
Orchestration
Product Instances
Product Offering
Manager
Sales Network
Manager
Product Information
Publisher
Cart Manager
Recommendation
Engine
Quotation
Engine
Product
Configurator
Product Lifecycle Management
Product Information
Repository
Product Specification
Manager
Customer Order
Distribution
Customer
Order Lifecycle
Management
Customer Order
Tracking
Management
CFS Specification
Order Capture
Pricing Algorithms
Specification Manager
CRM
Service Catalog and Fulfillment
Designer Publisher Sales Support
Order Capture
Order Capture
Comarch Product Catalog – solution architecture

FIELD SERVICE MANAGEMENT
.. Optimize costs of field service thanks to well-informed allocation of
resources, based on their current physical location and competen-
ces and save on fuel costs with optimized route planning
.. Decrease dispatcher workload and reduce the use of phone and
paper by providing your field engineers with remote access to the
system via FSM Mobile
.. Boost sales by offering the customer additional services during a
technical visit
.. Improve customer satisfaction as a result of heightened service efficiency
.. Increase revenues and shorten time to market by increasing the num-
ber of installations / day and ensuring service activation in real-time
Comarch FSM
Orders and Tasks
FulfillmentPartnerSystem1
WBOrderService
(newcustomerorderentryapp)
ConvergysInfinys
(ordersforexistingcustomers)
Provisioning
(Conexon)
TruckRollClosure
(forclosingworkordersremotely)
SVT
(signalqualitycheck)
...
Resources
Time Management
FSM Inventory
Order API
XML Agent
3rd Party Fulfillment
Partners
Reporting
Automatic Dispatcher
WB CSRs
3rd Party
Fulfillment
Partners
Field Techs
Dispatchers
Comarch Field Service Management – solution architecture
BSS/OSS PORTFOLIO44

ORDER MANAGEMENT
.. Shorten time-to-market by employing a central product and servi-
ce catalog which drive the order management process and assure
that no complex reconfiguration is needed for each new product
introduced
.. Automate your Order-to-Cash processes and effortlessly speed up
service delivery
.. Benefit from seamless integration of business technical process
elements based on the TMF SID model to reduce costs of integra-
tion and support both fully automated and manual sub-processes
within one end-to-end process.
.. Boost your creativity with optimized BSS/OSS architecture and
transform your ideas into market services: focus on innovation inste-
ad of administration and be first on the market to launch breakthro-
ugh innovations.
CUSTOMER
ORDER
ORDER
FULFILLMENT
DELIVERY INVOICE

FUTURE-PROOF OPERATIONS
Customer-Centric OSS facilitates switching a network management
perspective from network resources to customer experience
NFV/SDN leads to network virtualization, reduces OPEX/CAPEX and
unleashes innovation in the service and application domain, resulting
in better network monetization
Self-Organizing Network lets you achieve automation of your network
management and align it with your business goals, by employing the
OSS service layer together with ‘plug play’, ‘self-optimization’ and
‘self-healing’ SON paradigms
BSS/OSS PORTFOLIO46

NFV/SDN
Software Defined Networking (SDN) coupled with Network Function
Virtualization (NFV) are new disruptive technologies that provide ways
for telecoms to innovate. SDN and NFV carry the promise of lower
OPEX and CAPEX, allowing you to unleash innovation in the service
and application domains, thus leading to better monetization of
network investments.
The idea behind SDN/NFV is that this new technology enables
telecoms to transform network nodes into micro-datacenters that can
host not only software implemented network function (Virtualized
Network Function) but also customer applications. This way, the
network can be transformed into a distributed platform that can
dynamically re-shape itself to better service customer applications and
allocate its resources according to customer application needs.
For customers this means better customer experience; for CSPs – new
business and increased customer loyalty.
VIRTUALIZED, REAL TIME OSS
To perform this transformation, you need to understand the network
and to see it in an end-to-end mode. This is a job for virtualized OSS
functions, which can be co-hosted with VNFs and applications at the
network nodes, thus becoming a real-time part of the network.
OPEN PLATFORM
To realize the idea of smart, virtualized, software-defined networks,
you need to implement open platforms that OSS functions can
be plugged into and that can be combined with smart algorithms
provided by many different vendors and contributors. Open-source
frameworks / platforms enable collaboration and fair competition
between plug-in providers.
THIS IDEA IS PRESENT IN:
.. Comarch Network Inventory – for an end-to-end view of the network with a complete topology
.. Comarch Service Inventory – to provide insight into the customer service view of the network, thus letting a controller make customer-centric
decisions
.. Comarch NG Service Fulfillment – to translate customer orders for VPN/ M2M-specific vertical services into orders for virtual networks
.. Comarch NG Service Assurance with SQM and CEM – to enable the SDN controller to pro-actively reshape the network and provide good quality
of service, and even implement a SON self-healing function
.. Comarch NG Network Planning – to plan the physical infrastructure in accordance with the virtual network’s needs in a cost-effective way

CUSTOMER-CENTRIC OSS
CONGESTION MANAGEMENT / NETWORK
UPGRADES
The ultimate goal of costly network upgrades lies in providing a
better service for end customers. When solving network congestion
problems, beside pure technical parameters, customer perception
of network performance is a critical factor that should be measured
and taken into account. The process requires a high level of network
management automation, which is needed to implement a strategy of
agile network development basing on customer demand and to limit
the costs of infrastructure transformations.
SERVICE QUALITY MANAGEMENT / ASSURANCE
Service quality cannot be based solely on technical KPIs, but must
look at the network through the eyes of the customers. Therefore it is
essential that service providers can easily correlate various technical
parameters with their influence on customer experience. This way,
CSPs will be able to introduce pro-active network management
and limit the number of customer complaints. The essence of this
approach is in switching from network-centric fault management and
performance management systems towards customer-centric service
assurance and service quality management systems.
SERVICE FULFILLMENT
Customers expect their services to be introduced quickly, be
innovative and exciting. The OSS system should be a platform that
boosts service innovation, through leveraging product and service
catalog-driven fulfillment processes. The strategy of service innovation
also requires redefining a CSP’s positioning against OTT companies.
This requires modifying the OSS into a platform that enables telecom
operators to compete / collaborate with these significant market
players.
BSS/OSS PORTFOLIO48

SELF-ORGANIZING NETWORK
.. Assure that network management automation is aligned with your
business goals, by employing the OSS service layer
.. Leverage the customer-focused OSS Suite for orchestrating Self-Or-
ganizing Network functions
.. Gain control over ‘plug play’ functions by leveraging high-level
OSS network planning tools and service inventory as criteria for low
level network integration algorithms
.. Align self-healing and self-optimization SON functions with custo-
mer experience improvement goals thanks to the SQM and Service
Assurance tools
.. Achieve true automation based on the comprehensive view of a
multi-vendor network and technology-agnostic service layer provi-
ded by Network Inventory Service Inventory systems
.. Define observable customer-centric criteria for Self-Organizing Ne-
twork functions
.. Automate the tuning capability based on KPIs that measure custo-
mer-oriented efficiency
.. Employ automation in a step-by-step manner – since you can trust
algorithms before letting them run, there is no need for a ‘big bang’
installation
.. Use SOA for a multi-vendor, multi-technology network to employ
the best possible SON algorithms

PROFESSIONAL SERVICES
Business Consulting – we work with your experts to optimize
and automate business processes in your company and increase
effectiveness in OSS and BSS areas, by eliminating redundancies and
rethinking IT architectures
BSS/OSS Transformations – end-to-end handling of even the most
complex, multi-country transformations ensures simplification
and standardization of processes and systems according to TMF
Frameworx
End-to-end Project Delivery – covers requirement analysis and
solution design, system implementation and integration, migrating
data, delivering comprehensive maintenance and support, as well as
thorough training for system administrators and users
Managed Services – help you improve business process efficiency and
decrease costs without compromising on process quality
BSS/OSS PORTFOLIO50

BUSINESS CONSULTING
.. Supporting telecommunication business transformations by
optimizing processes and improving the efficiency of your overall
business and IT environment with specialty in: Network Planning
Design, RAN Optimization, Umbrella Configuration Management,
Service Fulfillment Automation, Consolidation of Product Manage-
ment and BSS/CRM
.. Breaking down operational barriers – increasing enterprise perfor-
mance and agility, process integrity, TCO optimization and simplify-
ing integration within IT and business domains
.. Maximizing the business benefits of implementing Comarch so-
ftware

BSS/OSS TRANSFORMATIONS
.. Strategic advice in the field of consolidating OSS/BSS and multi-
-country operations, optimizing resource management and busi-
ness processes related to new technology rollouts and current mar-
ket needs
.. Transforming your corporate/business customer market by offe-
ring Unified Communications and meeting the needs of flexible
contracting and self-service across multi-country organizations; this
also includes ensuring a unified experience across multi-technology,
multi-service offerings
.. Turning BSS into a new business enabler (Cloud, M2M, etc.) to sup-
port new business models while securing the independence of te-
lecom operators in the value chain and letting them monetize their
assets, such as connectivity, security, unified services and payments
.. Rethinking the IT architecture and redesigning product and servi-
ce modelling across the OSS/BSS domains, based on TMF Frame-
worx (SID, eTOM, TAM), proven methodologies of product modelling
and recommendations of other leading industry organizations, such
as NGMN and ETIS
.. Redesigning service fulfilment and operations based on the con-
cept of a centralized product and service catalog to deliver custo-
mer service in a real-time mode, and speed up time-to-market for
new services by implementing a “One Company – One Service” idea
(ability to copy product/ service models across the whole company,
including multiple countries)
.. OSS/BSS Managed Services – transformations that aim to optimize
TCO, enable new services and more
BSS/OSS PORTFOLIO52

MANAGED SERVICES
.. End-to-end System Delivery and Maintenance – high standards of
project responsibility: business KPIs/KQIs included in the contract, a
single point of contact/responsibility
.. BSS/OSS Transformations – including legacy IT environment trans-
formations to increase business and operational agility
.. Infrastructure Outsourcing and Hosting – Comarch’s Data Centre
locations allows offering full IaaS (infrastructure-as-a-service) solu-
tion models
.. Seamless Migration from black box outsourcing towards fully ma-
naged processes – process logic and third party systems and solu-
tions to support the efficient execution of defined procedures

END-TO-END PROJECT DELIVERY
.. Initial analysis and consulting: defining business requirements and
project goals, analyzing systems and processes already in place, de-
fining a system replacement / modification plan, designing the final
picture of architecture and interfacing
.. Proposing organizational changes: specifying the organizational
structure and enforcing it efficiently within the project, including
third parties, preparing risk management procedures, designing
and proofing test procedures and switch-over procedures
.. Solution design, implementation and integration: identification
and verification of business needs, translating business needs into
IT requirements, solution design, proof of concept, solution configu-
ration, integration, first instance tests, user acceptance test, solution
rollout, knowledge transfer
.. Maintenance: incident problem resolution, setup and configura-
tion of upgrades and updates, proactive monitoring of system pa-
rameters
.. Operational support: helpdesk service, consultancy Services
.. Technical support: software updates and upgrades, change request
design, development and delivery, benchmarking
.. Professional training and best practice exchange: operational cour-
ses delivered to system users, advanced configuration courses for ad-
ministrators and local supervisors, courses and materials (including
multimedia) for trainers
BSS/OSS PORTFOLIO54

With their modern and innovative OSS portfolio, Comarch
has repeatedly demonstrated strong and reliable business
partnering with Vodafone. Comarch has provided high
quality COTS products, coupled with their impeccable
services to implement solutions on time and within budget,
adapting swiftly to new business requirements arising
during and post implementation. Considering dimensions
such as: time-to-market; quality to market; customer
obsession; agility; value; innovation, Comarch is a partner
who invariably ticks all of the boxes.
Shane Gaffney, Director of OSS, Central Europe,
Vodafone

SUCCESS
CHAPTER II

57SUCCESS

COMARCH TELECOM CUSTOMERS
GLOBAL TELECOM GROUPS
CUSTOMER IMPLEMENTATION SCOPE
BASE Company (Belgium)
www.basecompany.be
Operator type: Mobile
Managed Services (OSS)
E-Plus Gruppe (Germany)
www.eplus-gruppe.de
Next Generation Network Planning, Managed Services
T-Mobile (formerly GTS, Poland)
www.biznes.t-mobile.pl/pl/pl
Convergent Billing for Business Customers
KPN (the Netherlands)
www.kpn.com
Business type: Mobile
Convergent Billling, Customer Management, Corporate Self
Care, Billing Mediation, Reporting Tool, Enterprise Service
Bus
Mobile Telesystems OJSC – MTS (Russia)
www.mts.ru
Next Generation Service Assurance, Service Inventory,
SLA Monitoring
NetWorkS! (Poland)
www.networks.pl
Operator type: Network Operator
Fault Management
Orange (Poland)
www.orange.pl
Operator type: Fixed, ISP
Convergent Billing, Customer Care, Business Process
Management
WHYCOMARCHSUCCESSBSS/OSSPORTFOLIO
58 SUCCESS

Rogers Communications (Canada)
www.rogers.com
Operator type: Mobile / Multi-Play
Loyalty Management
Telefónica Deutschland (Germany)
www.o2.de
Business type: Mobile and Fixed
Configuration Management, Fault Management,
Performance Management, OSS Mediation,
OSS Framework
Telefónica (Global)
www.telefonica.com
Next Generation Network Planning,
Next Generation Service Fulfillment
T-Mobile (Austria)
www.t-mobile.at
Network Inventory, Service Inventory
T-Mobile (Poland)
www.t-mobile.pl
Self Care, Fault Management, Cloud Marketplace
Telekom Austria Group (Austria)
www.m2m.telekomaustria.com
Business type: Mobile and M2M service provider
M2M Platform
Telekom Deutschland, (Germany)
www.t-mobile.de
Network Inventory, Service Inventory
Vodafone (Germany)
www.vodafone.de
Business type: Mobile and Fixed
Next Generation Service Assurance
59SUCCESS

FIXED AND MOBILE
Belize Telemedia Limited (Belize)
www.btl.net
Business type: Mobile, Fixed and ISP
Convergent Billing, Customer Management, Business
Process Management, Billing Mediation, Service
Activation
DTMS – Mainz (Germany)
www.dtms.de
Business type: Mobile, Fixed and ISP
Convergent Billing, InterPartner Billing, Customer
Management, Business Process Management, Offline
Billing, Credit Control, Billing Mediation
Kyivstar (Ukraine)
www.kyivstar.ua
Business type: Mobile, Fixed, ISP
Convergent Billing, Billing Mediation, Service Activation
MDC – Velcom GSM (Belarus)
www.velcom.by
InterPartner Billing, Billing Mediation, Service Activation
Netia (Poland)
www.netia.pl
Business type: Fixed and ISP
InterPartner Billing, Convergent Billing, Customer
Management, Business Process Management, Data
Processing Server, Smart BSS, Service Delivery Platform,
Fraud Detection, Billing Mediation
NextGenTel (Norway)
www.nextgentel.no
Product Catalog, CRM, SelfCare, Next Generation Service
Fulfillment, Convergent Billing, Billing Mediation
60 SUCCESS

Plus Communications (Albania)
www.plus.al
Convergent Billing, Customer Management, Billing
Mediation
Polkomtel SA (Poland)
www.polkomtel.com.pl
InterPartner Billing
SIA Bite (Latvia)
www.bite.lv
Management, Business Process Management, Billing
Mediation, Self Care, Service Activation
Síminn (Iceland)
www.siminn.is
Convergent Billing
UAB Bite (Lithuania)
www.bite.lt
Business type: Mobile and ISP
Management, Business Process Management, Billing
Mediation, Self Care, Service Activation
61SUCCESS

MVNE/MVNO
Auchan Telecom (France)
www.auchantelecom.fr
Business type: MVNO
Convergent Billing, Customer Management, Business Process
Management, Smart BSS, Dealer Care, Self Care
Turkcell Europe (Germany)
www.turkcell.com.tr
Business type: MVNE
Convergent Billing, Customer Management, Self Care, Billing
Mediation, Application Integration Framework, Service Activation
CABLE/SATELLITE TV
Cable Onda (Panama)
www.cableonda.com
Operator type: Multiplay
Convergent Billing, InterPartner Billing, Customer Management,
Business Process Management, Data Processing Server, Fraud
Detection
CableCom (Mexico)
www.cablecom.com.mx
Convergent Billing, InterPartner Billing, Billing Mediation, Fraud
Detection
Grupo TVCable (Ecuador)
www.grupotvcable.com
Convergent Billing, Customer Management, Business Process
Management, InterPartner Billing, Self Care, Billing Mediation, Fraud
Detection, Network Inventory, Service Activation
62 SUCCESS

CONVERGENT COMMUNICATIONS
OnePhone (Germany)
www.onephone.de
Business type: Convergent
Communications
Convergent Billing, Interconnect Billing, Billing Mediation,
Service Activation, CRM for Telecoms, Corporate Self Care,
Network Inventory
Multimedia (Poland)
www.multimedia.pl
Convergent Billing, Customer Management,
Business Process Management, Cash Desk
ORS/simpli services (Austria)
www.simplitv.at
Operator type: Digital Terrestrial TV
Convergent Billing, CRM, Self Care, Web Shop,
Product Catalog, APIs, Service Activation, Trouble Ticketing
Vectra (Poland)
www.vectra.pl
Convergent Billing, Customer Management, Product Catalog,
Billing Mediation
ViaSat (USA)
www.viasat.com
Operator type: Satellite ISP
Field Service Management
63SUCCESS

VOIP
fring (Israel)
www.fring.com
Operator type: Mobile, VoIP
Smart BSS
OXYCOM S.A. (Polska)
www.oxycom.pl
Operator type: System aggregator, VoIP
Convergent Billing, Billing Mediation,
ESB (Enterprise Service Bus)
Service Activation
telegrosik
TELEGROSIK – Galena (Poland)
www.telegrosik.pl
Business type: VoIP
Smart BSS
ISP
NASK (Poland)
www.nask.pl
Business type: ISP
Convergent Billing, Self Care
64 SUCCESS

Being aware of very positive references earned by Comarch
in their previous implementations for communication
service providers worldwide, we have chosen them to
partner with us in this major transformation of our BSS
and service fulfillment environment. Among the factors
that influenced this decision were the completeness of
Comarch’s solutions, offering rich functionalities combined
within one modern platform, as well as the company’s vast
experience in doing big IT transformations, including those
that relate to the very demanding business customers.
Jørn Hodne, COO at NextGenTel
65SUCCESS

CHAPTER III
WHY COMARCH

WHY COMARCH 67

COMARCH IN NUMBERS
1993 GLOBAL
PRESENCE
5000
OF SUCCESFULLY
COMPLETED
PROJECTS ON
PUBLICLY TRADED
THOUSANDSRECOGNIZED
Gartner, Forrester
Research, IDC
and more
on WARSAW STOCK
EXCHANGE since
EMPLOYEES
Continents Countries5 40
461999
SUBSIDIARIES
AND ASSOCIATES
HEADQUARTERSREVENUES
KRAKÓW,
POLAND
+250 M
EUR (2014)
250 M
EUR (2014)
USA LatAm
Europe Asia
Middle
East
Founding
year
1991Comarch
onset
COMARCH IN NUMBERS
WHY COMARCH68

prof. Janusz Filipiak
Founder and CEO of Comarch SA
Strategy, HR, Marketing
Konrad Tarański
CFO,
Finance, Administration,
Interior IT Systems
Zbigniew Rymarczyk
Vice-President of
the Management Board,
Director of
ERP
DIVISIONS
Paweł Prokop
Vice-President of
Diector of
PUBLIC SECTOR
DIVISION
Marcin Warwas
Vice-President of
Director of
SERVICES
DIVISION
Marcin Dąbrowski
Vice-President of
Director of
TELECOMMUNICATIONS
DIVISION
Andrzej Przewięźlikowski
Vice-President of
Director of
FINANCIAL SERVICES
DIVISION
Piotr Piątosa
Director of
COMARCH HEALTHCARE
DIVISION
Mariusz Lasek
Director of
COMARCH
TECHNOLOGIES
DIVISION
DIVISIONS
AREAS OF RESPONSIBILITY
AND ORGANIZATIONAL STRUCTURE
ORGANIZATIONAL STRUCTURE
WHY COMARCH 69

CUSTOMERS OFFICES WORLDWIDE
6
910
11
12
13
SUBSIDIARIES
AND ASSOCIATES
46
CITIES
49
LOCATIONS
70
COUNTRIES
23
CONTINENTS
4
North America
Canada
Saint John, Montreal,
Toronto
USA
New York, Rosemont,
Chicago, Columbus
Europe
Poland
Bialystok, Bielsko-Biała, Gdansk, Gliwice,
Katowice, Kielce, Krakow HQ, Lublin, Lodz,
Poznan, Rzeszow, Tarnow, Warszawa, Wrocław
Finland
Espoo
Ukraine
Kiev, Lviv
Russia
Moscow
Turkey
Istanbul
Albania
Tirana
Austria
Innsbruck, Vienna
Germany
Berlin, Bremen, Dresden, Düsseldorf,
Frankfurt, Hamburg, Hannover, Munich,
Münster
Italy
Milan
Switzerland
Arbon, Lucerne
Luxembourg
Strassen
Belgium
Brussels
UK
London
France
Grenoble, Montbonnot Saint Martin, Lille,
Lezennes
Spain
Madrid
South America
Panama
Panamá City
Brazil
Sao Paulo
Chile
Santiago
Asia
United Arab
Emirates
Dubai
Malaysia
Kuala Lumpur
Singapore
Singapore
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
15
14
8 1
4
2
3
5
16
16
17
17
18
18
19
19
20
22
20
21
21
22
23
23
data center
data center only
Worldwide Subsidiaaries,
Customers, Projects
Customers and Projects
COMARCH - WORLDWIDE CUSTOMERS,
PROJECTS, COMPANY, DATA CENTER
WHY COMARCH70

CUSTOMERS IN ALL MAJOR INDUSTRIES
SERVING GLOBAL BRANDS IN ALL MAJOR INDUSTRIES
TELECOMMUNICATION FINANCIAL SERVICES FMCG RETAIL TRAVEL OIL GAS
WHY COMARCH 71

VALUE PROPOSITION
CUSTOMER-CENTRIC APPROACH
Customer centricity – enjoy a tailored approach throughout the project and shape the solution
together with our architects
Standards-based products with common architectural constructs, easy integration with
legacy systems – build future-proof IT architectures for your company
FLEXIBLE, CONFIGURABLE SOLUTIONS
Complete BSS/OSS portfolio with feature-rich, out-of-the-box functionalities, templates and
models – manage all crucial processes in your company from network resources to the customer
Flexibility of IT solutions – easily customize and configure your system according to your
company’s needs
COST-EFFICIENT BSS/OSS TRANSFORMATIONS
Managed B/OSS Service and SaaS/PaaS options (own Data Center)
Agile organization – easily access the relevant experts from each domain and benefit from short
decision-making paths
Unified experience for managing new multi-tenant online services
– benefit from the opportunities of the digital era
WHY COMARCH72

Comarch’s products have been recognized and positively evaluated in the following reports by analyst companies:
ANALYST COVERAGE
ANALYST REPORT
Gartner
www.gartner.com
.. The Gartner CRM Vendor Guide, 2015
.. Global BSS, OSS, Enhanced and Enterprise Initiatives, 2014
.. Update Hype Cycle for Communications Service Provider Operations, 2014
.. Hype Cycle for Communications Service Provider Digital Services Enablement, 2014
.. Global CSP Billing Part 6b: Interconnect Settlement and Partner Management Market Share Analysis, Forecast,
and Global Supplier Assessment, 2014
.. Assuring Services in the Virtual Network, 2014
.. Global CSP Billing Part 5b: Policy Management (Rules Function) Market Share Analysis, Forecast, and Global Sup-
plier Assessment, 2014
.. Global CSP Billing Part 4b: Rating Charging and Other Core Billing Market Share Analysis, Forecast, and Global
Supplier Assessment, 2014
.. European M2M Outlook, 2014
.. Competitive Landscape: Cross-Channel, Centralized, Catalog-Driven CRM, Order Management
.. and Service Fulfillment for CSPs, Worldwide, 2014
.. Magic Quadrant for Operations Support Systems, 2013
.. Magic Quadrant for Integrated Revenue and Customer Management (IRCM), 2013
.. Market Share: Telecom Operations Management Systems (BSS, OSS and SDP), Worldwide, 2010-2011, 2012
.. A Roundup of Future-Focused Research Into CSPs’ Customer Experience, 2012
.. Hype Cycle for Communications Service Provider Operations, 2012
.. Competitive Landscape report: M2M Platform and Software Providers for CSPs, 2012
.. Market Trends: OSS and BSS Are Bridging the Customer Experience Gap, 2012
.. Magic Quadrant for Operations Support Systems, 2012
.. Magic Quadrant for Integrated Revenue and Customer Management (IRCM), 2012
WHY COMARCH 73

Analysys Mason
www.analysysmason.com
.. Modern Inventory Management Systems: Pricing Models and Market Review, 2014
.. Service fulfilment systems: worldwide market shares 2012, 2013
.. Management World 2012: what’s new in service fulfillment?, 2012
.. Service fulfillment systems: worldwide forecast 2012–2016, 2012
.. M2M management software: supplier and product review, 2012
.. Customer care systems: worldwide market shares 2011, 2012
.. Service fulfillment systems: worldwide market shares 2011, 2012
.. Revenue management systems: worldwide market shares 2011, 2012
Frost Sullivan
www.frost.com
.. Global CSP Billing Part 6b: Interconnect Settlement and Partner Management Market Share Analysis,
Forecast, and Global Supplier Assessment, 2014
.. Assuring Services in the Virtual Network, 2014
.. Global CSP Billing Part 5b: Policy Management (Rules Function) Market Share Analysis, Forecast, and
Global Supplier Assessment, 2014
.. Global CSP Billing Part 4b: Rating Charging and Other Core Billing Market Share Analysis, Forecast,
and Global Supplier Assessment, 2014
.. European M2M Outlook, 2014
.. Western European Mobile Communications Outlook 2011, 2012
.. Analysis of the Global Customer Experience Monitoring Market, 2012
.. Global CSP Billing Part 6: Interconnect Settlements and Partner Management Market Forecast
.. and Supplier Assessment, 2012
.. Global CSP Billing Part 5: Policy Management (Policy Reference) Market Forecast and Supplier Assessment, 2012
.. Global CSP Billing Part 4: Rating Charging and Other Core Billing Functions Market Forecast
.. and Supplier Assessment, 2011
.. Global CSP Billing Part 3: Mediation Market Forecast and Supplier Assessment , 2011
.. Sophisticated Services Demand Self-Tuning OSS, 2010
ANALYST REPORT
WHY COMARCH74

WHY COMARCH 75

WWW.COMARCH.COM WWW.COMARCH.PL WWW.COMARCH.DE WWW.COMARCH.ES
WWW.COMARCH.COM.TR WWW.COMARCH.COM.BR WWW.COMARCH.IT WWW.COMARCH.RU
Comarch Headquarters
Al. Jana Pawla II 39 a
31-864 Cracow
Poland
phone: +48 12 64 61 000
fax: +48 12 64 61 100
Comarch Inc.
9450 W. Bryn Mawr Ave
Suite 325
Rosemont, IL 60018, USA
phone: +1 847 260 5500
Comarch AG
Chemnitzer Str. 59b
01187 Dresden
Germany
phone: +49 351 3201 3200
Comarch AG
Avenue de la Toison d’Or 67
1060 Brussels
Belgium
Phone. +32 2 535 55 00
Comarch UK Ltd.
19 Eastbourne Terrace
Paddington
London W2 6LG
phone: +44 20 3626 0145
Comarch Software Spain, S.L.U.
Calle Caléndula, 93
Miniparc III Edificio E
Alcobendas 28109
phone: +34 91 790 24 74
Comarch Middle East FZ-LLC
Building no 14, Office 203
PO. Box 500824 Dubai
UAE
Phone: +971 444 774 172
About Comarch
Comarch is a provider of complete IT solutions for telecoms. Since 1993 the company has helped CSPs on 4 continents
optimize costs, increase business efficiency and transform BSS/OSS operations. Comarch solutions combine rich out-of-the-
box functionalities with high configurability and are complemented with a wide range of services. The company’s flexible
approach to projects and a variety of deployment models help telecoms make networks smarter, improve customer experience
and quickly launch digital services, such as cloud and M2M. This strategy has earned Comarch the trust and loyalty of its
clients, including the world’s leading CSPs: Vodafone, T-Mobile, Telefónica, E-Plus, KPN and MTS.
Poland Bialystok, Bielsko-Biala,
Gdansk, Gliwice, Katowice,
Cracow (HQ), Lublin, Lodz,
Poznan, Rzeszow, Tarnow,
Warsaw, Wroclaw
Albania Tirana
Austria Innsbruck, Vienna
Belgium Brussels
Brazil Sao Paulo
Canada Montréal, Saint John
Chile Santiago
China Shanghai
Finland Espoo
France Lezennes, Montbonnot
Saint-Martin,
Germany Berlin, Bremen, Dresden,
Düsseldorf, Frankfurt,
Hamburg, Hannover,
Munich, Münster
Italy Milano
Luxembourg Strassen
Malaysia Kuala Lumpur
Panama Panama City
Russia Moscow
Spain Madrid
Switzerland Arbon, Buchs, Luzern
Turkey Istanbul
UAE Dubai
UK London
Ukraine Kiev, Lviv
USA New York, Rosemont
telecoms.comarch.com
info@comarch.com
telco-enquiries@comarch.com
Download this brochure in PDF
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