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QBrainX - Webinar on ServiceNow CMDB Discovery
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- 2. Key Takeaways 2 #QAir |Webinar on ServiceNow CMDB, Discovery | QBrainX Key IT Challenges Benefits Of CMDB What’s new in Quebec Release for CMDB vs London? CMDB Relationships View CMDB How CMDB Works? Why CMDB? CMDB Implementation Success Stories
- 3. QBrainX Introduction 3 #QAir | Webinaron ServiceNow CMDB, Discovery | QBrainX
- 4. 4 #QAir | Webinaron ServiceNow CMDB, Discovery | QBrainX Found by veterans of Information Technology architects. A proud company to be called as “Enterprise Architects” owned company. Established in 2018 as an Innovative Product company. In the summer of 2019, the strategic partners of QBrainX has decided to spread wings into Digital Transformation with clear focus into implementing Optimization, Innovation & Cost Effective solutions to customers in USA. Successfully started the journey from Michigan, USA (metro Detroit area). At present, running solid with trusted customer base in USA, Australia, Europe, Middle East & much more to add. Our family is 50+ members and counting. About QBrainX
- 5. CMDB 7 #QAir | Webinaron ServiceNow CMDB, Discovery | QBrainX
- 6. Use Case ofCMDB 8 #QAir | Webinar on ServiceNow CMDB, Discovery | QBrainX Business Application Impact Analysis Asset Management, Financial Optimization Configuration Management Compliance
- 7. CMDB Table Hierarchy 9 #QAir| Webinar on ServiceNow CMDB, Discovery | QBrainX Base Configuration Item Configuration Item Hardware Computer Application Application Server
- 8. CMDB Architecture 10 #QAir |Webinar on ServiceNow CMDB, Discovery | QBrainX Identification and Reconcile Engine Data Consumers Data Providers CI Identification CI Reconciliation Data Precedence CMDB Incident Management Problem Management Change Management Custom Applications, Tables or Fields Import Set Discovery Service Mapping Integration using REST or SOAP Data Sources Custom Application
- 9. Asset & CIRelationship 11 #QAir | Webinar on ServiceNow CMDB, Discovery | QBrainX Asset Lifecycle Assets Requested Procured Deploy “Operational” Environment Asset becomes a CI if it needs to be Managed. CMDB Lifecycle CIs Retired / Disposed
- 10. Who Leverages CMDB? 12 #QAir| Webinar on ServiceNow CMDB, Discovery | QBrainX Problem Management Team Service Desk Incident Response Staff Change Manager Support Teams Project Managers Information Security Capacity Management Team Data Center Operation Asset Management Team Disaster Recovery Internal Audits DevOps Teams Finance Management Team
- 11. CMDB Data Model& CI Class Manager 13 #QAir | Webinar on ServiceNow CMDB, Discovery | QBrainX CMDB Model CI Classes CI Relationships CI Attributes
- 12. Data Population inCMDB 14 #QAir | Webinar on ServiceNow CMDB, Discovery | QBrainX Import Set ServiceNow Discovery ServiceNow Service Mapping CMDB Identification and Reconciliation Engine (IRE) API
- 13. Discovery Discovery is amechanism to pull a data/device in the network Infrastructure Discovery 15 #QAir | Webinar on ServiceNow CMDB, Discovery | QBrainX Accurate and Consistent CMDB Drives Asset Management Change Management Audit and Compliance Security Operations Automation Types of Discovery Horizontal Top-Down Discovery
- 14. Why Do weneed Discovery?? Many IT organization rely on CMDB to manage their infrastructure changes and identify problems Many CMDB are not current and does not contain right type of information (many attributes for a device) but which on are the right set of attributes As a result, IT staff cannot determine the affected business service by changes, failures. Discovery provides visibility into IT infrastructure and its changes 16 #QAir | Webinar on ServiceNow CMDB, Discovery | QBrainX Ways To Trigger Discovery ● Quick Discovery ● Discovery schedule to ensure accuracy of the CI data across the enterprise
- 15. Discovery Lifecycle 17 #QAir |Webinar on ServiceNow CMDB, Discovery | QBrainX ServiceNow Discovery Scan for Active Devices Shazam Probe Determine CI Type Classify Probe Determine CI Identify Probe Explore The CI Exploration Probe Scan Phase Classification Phase Identification Phase Exploration Phase
- 16. Discovery Architecture 18 #QAir |Webinar on ServiceNow CMDB, Discovery | QBrainX CMDB Storage Firewall Network End User Servers VMware MID Server
- 17. Leveraging MID Server Whatis a MID Server ECC Queue MID Server Rules 19 #QAir | Webinar on ServiceNow CMDB, Discovery | QBrainX Your Network Firewall MID Server Devices Applications Servers Work Stations Appliances Internet 443 443
- 18. ECC Queue -Screenshot 20 #QAir | Webinar on ServiceNow CMDB, Discovery | QBrainX
- 19. Dashboard - MIDServer Home 21 #QAir | Webinar on ServiceNow CMDB, Discovery | QBrainX
- 20. Dashboard - DiscoveryHome 22 #QAir | Webinar on ServiceNow CMDB, Discovery | QBrainX
- 21. Credentials Discovery requires credentialsto be able to access the enterprise network they vary depending on network and device. ServiceNow credentials applications store credentials in an encrypted format on a specific table within the credential table. 23 #QAir | Webinar on ServiceNow CMDB, Discovery | QBrainX CyberArk Vault MID Server CyberArk AIM Agent ServiceNow Network Devices Servers Corporate Devices Storage Devices
- 22. Discovery Schedule 24 #QAir |Webinar on ServiceNow CMDB, Discovery | QBrainX Discovery Schedule Quick Discovery
- 23. Probes, Sensors &Patterns 25 #QAir | Webinar on ServiceNow CMDB, Discovery | QBrainX Sensors Probes
- 24. Patterns 26 #QAir | Webinaron ServiceNow CMDB, Discovery | QBrainX
- 25. Access Patterns Discovery Patterns Accessingthrough Discovery Status CI classification Record 27 #QAir | Webinar on ServiceNow CMDB, Discovery | QBrainX
- 26. Success Stories 28 #QAir | Webinaron ServiceNow CMDB, Discovery | QBrainX
- 27. Our Success Storiesof CMDB, Discovery 29 #QAir | Webinar on ServiceNow CMDB, Discovery | QBrainX Implemented ServiceNow as a single, standardized platform solution to scale with the organization 1Two Companies merging with different IT Support Teams and tools Led a successful CMDB cleanup which established governance by defining new policies and procedures while re-architecting the ServiceNow Application 2 An untrustworthy CMDB which resulted in unreliable business outcomes in the change and incident processes in ServiceNow CHALLENGE SOLUTION CHALLENGE SOLUTION
- 28. Our Success Storiesof CMDB, Discovery 30 #QAir | Webinar on ServiceNow CMDB, Discovery | QBrainX Delivered an objective driven approach leading pilot project teams to start small and scale, removing unnecessary customizations and meeting government compliance needs. 3Migrated from a Legacy solution to ServiceNow CHALLENGE SOLUTION
- 29. Our Success Storiesof CMDB, Discovery 31 #QAir | Webinar on ServiceNow CMDB, Discovery | QBrainX ● Saved a considerable amount of time and money which was 41% time savings on IT efforts to populate devices and relationships by creating CMDB Discovery process documents that contain policies, procedures, roles and responsibilities ● P1 incidents reduced 57% over a two-year period ● The time to close vulnerability tickets was reduced 70% by correlating vulnerabilities with configuration items ● 91% of changes and configuration items have an automated approval process The well-configured, audited and managed CMDB with Time and Cost Savings and improved user experience. 4Saving Time and Money CHALLENGE SOLUTION RESULT
- 30. Our Success Storiesof CMDB, Discovery 32 #QAir | Webinar on ServiceNow CMDB, Discovery | QBrainX ● We automated discovery on all the infrastructure and on vertical services. We don’t have to go out and invent data centers, what and where the apps and services are installed. ● One of our clients was using Discovery to make sure that they have a single record in the CI, or a primary source of truth 5Accuracy of Data, III defined relationships CHALLENGE SOLUTION
- 31. CMDB Aligned withBusiness Value (Big ROI on ITSM Effectiveness) 33 #QAir | Webinar on ServiceNow CMDB, Discovery | QBrainX Technology Applications Data Communications IT Management Security Systems Business Service Impact Analysis
- 32. IT Service Managementwith a CMDB 34 #QAir | Webinar on ServiceNow CMDB, Discovery | QBrainX
- 33. Infrastructure Monitoring without aCMDB 35 #QAir | Webinar on ServiceNow CMDB, Discovery | QBrainX There are incidents on servers? How is it affecting the business? Typical NOC Centers only Monitor Technology There is no Business Context from Events Proper Urgency or Business Impact cannot be determined
- 34. Questions & Answers 36 #QAir | Webinaron ServiceNow CMDB, Discovery | QBrainX
- 35. 37 #QAir | Webinaron ServiceNow CMDB, Discovery | QBrainX Contact Us 100 W. Big Beaver Road Suite 200, Troy, MI 48084 contact@qbrainx.com +1 248-606-7880 www.qbrainx.com Head Quarters