Teckinfo Solutions has been a market leader in providing cutting edge technology to BPO's and other enterprises for more than 20 years. Their products & solutions help organizations engage their customers throughout their omnichannel journey while enhancing their customer experience.

2. Our Journey
1995 - Today
 Paging Solution
 Inbound Solution
 Predictive Dialer
 SMS Integration
 Email Integration
 Form/ Screen Designer
 IVR Flow Designer
 Linux/ Windows Web Based Agent UI
 TPA Software Integration/Web API
 Scalability
* Database/ Application Redundancy
* System Alerts
* National Customer Preference Register (NCPR)
Integration
* CRM Manager
* Voice/ Screen Recorder
* WebRTC
* Chat Integration
* Facebook/ Twitter/ LinkedIn Integration
* Mobile Client
Teckinfo Solutions Pvt. Ltd. 2016-17

3. Core Competencies
* Unified Contact Center Solutions
 Voice & Video
 Social Media ( Facebook, LinkedIn, Twitter, Blog)
 E-Mail/ SMS/ Chat
* Help Desk Solutions
* CRM/ CIM Solutions
* Interactive Voice Response Solutions
* Screen & Voice Recording Solutions
* Apps
* Announcement Systems & Other Communication Software
Teckinfo Solutions Pvt. Ltd. 2016-17

4. Offices & Branches
Head Office
New Delhi
Development Centers
New Delhi
Mumbai
Helpdesk
New Delhi
Mumbai
Sales & Support
Bengaluru
Chennai
Hyderabad
Mumbai
New DelhiInternational Presence
Middle East – (UAE)
Africa – (Kenya, Nigeria & Uganda)
South East Asia – (Singapore)
R&D Center
Gurgaon
Teckinfo Solutions Pvt. Ltd. 2016-17

5. Rewards & Recognitions
Rated among India's best Solution Provider-Software for the year 2013 at CRN
Leadership Summit 2013.
“20 Most Promising Unified Communication Solutions Companies” by CIO
Review August 2014
“Listed in Product of Excellence for Customer Management Software Product
by NASSCOM
Technoviti Award for Interdialog UCCS for innovative & disruptive technology
in the BFSI sector.
Teckinfo Solutions Pvt. Ltd. 2016-17

6. Partners
Teckinfo Solutions Pvt. Ltd. 2016-17

7. Teckinfo’s Product Portfolio
Unified Queue
with a Unified View
Automated, Predictive,
Progressive & Preview Dialer
Complaint / Inquiry
Management
Software
Unified View & Retrieval For
Recorded Files
High Performance IVR
System
SMS based Alert &
Query System
Automated Announcement
System
Automated Voice
Blasting Solution
Personal Console and
Advanced Reporting
Teckinfo Solutions Pvt. Ltd. 2016-17

8. ThankYou
Website: www.teckinfo.com
Email: info@teckinfo.com
Skype ID: info@teckinfo.com
Telephone: +91 11 49605577 / 88
Teckinfo Solutions Pvt. Ltd. 2016-17