The document introduces Microsoft Response Point as an easy to use and affordable phone system for small businesses. It highlights key business communication challenges that Response Point addresses such as reaching customers quickly and inconsistent communications. The presentation then outlines Response Point's key features including speech recognition, auto-attendant, call filtering and flexibility. Customer feedback praise Response Point for its simplicity and value.

1. Connecting, Communicating, and Collaborating Simplifying Your Business Communications with Microsoft Response Point Jack V. Harding, MCP Systems Analyst PC TechSup 9/2008 Insert Partner Logo here …

2. How to Use this Deck (Hidden Slide) Presentation Objective Introduce Microsoft Response Point, it’s value, it’s features to business customers What this presentation is : A presentation on the need for, the value of, the benefits of Microsoft Response Point as a business telephony solution What this presentation is not: A technical drill down on Response Point, VoIP, SIP, or telephony related technologies. Delivery This deck is designed to be delivered by a Microsoft Response Point Partner. Please note that the PPTX file and the video file are to be located in the same folder . Customizing the Deck The deck has been designed to allow for the partner to insert logo and contact data on the title slide, closing slide, and resource slide Additional Resources Current information about Response Point can be found at the links below http://www.microsoft.com/responsepoint http://partner.microsoft.com

3. Agenda A little fun first… Business communication challenges Business communication - Key decisions Response Point introduction Response Point benefits and features Demonstration Market feedback Response Point resources

4. A Typical Business Pain … 

5. Today’s Business Communication Challenges Difficulty in reaching or responding quickly to customers. Multiple and disparate telephony solutions and systems in-house Always on, 24 x 7, the connected world of business Complexity of solutions is overwhelming Inability to receive and identify calls from customers or partners Inconsistent communications with customers and partners TCO and ROI is challenging

6. What is Response Point? Microsoft ® Response Point ™ is advanced phone system software designed especially for small businesses that have 1 to 50 employees. User-friendly management center empowers the average user to set up a phone or make system changes in minutes. A unique voice-enabled user interface instantly connects employees and customers with the people or information they need. The entire system, in one affordable package, supports both traditional phone service and VoIP Response Point phone systems are easy to manage, easy to use, and easy to grow

7. Components of MS Response Point? The software that powers advanced phone systems Hardware Components : Base unit Phones PSTN gateway Software Components : Base unit IP PBX software Response Point Administrator Response Point Assistant

8. Response Point Features

9. Purchasing Criteria for Business Communications Key decision making factors that matter Good to have Enhancements & Differentiators Must Have, Baseline Expectations Downtime/ reliability Project professional image Savings on local, long distance Mobility integration/reachability Expandability/add lines, stations Immediate deployment/within 1 day Short learning cycle to use phone system effectively Simple pricing & packaging Total cost of ownership (TCO) Attractive design Integration with Outlook

10. Response Point Changes the Game Feature Overload Complex Administration Restrictive Licensing High Acquisition Cost “ Enterprise Grade” Telephony Solutions Easy to Grow Affordable Easy to Manage Designed Specifically for Small Businesses Easy to Use

11. Components of a RP Phone System HTML-based management console (on a PC in the LAN) for moves, adds, changes and managing system health Client software on a client PC for Outlook contact integration, on-screen incoming call notifications and easy access to forwarding rules or personal preferences No separate software charges; customers can use as many features or add as many phones as they like Response Point IP PBX software running on Windows XP Embedded Steady-state storage for optimum hardware reliability Built-in voicemail VoIP gateway 4 or 8 port base configuration Easy expandable in any line increment No additional software or port licensing fees SIP endpoints connected to wired LAN Response Point button enables one-touch voice commands Auto discovery and configuration

12. See how easy small business phone system software can be!

13. Response Point Delivers Value for the Business Consistent Communication Auto-Attendant Prioritized Communication Call Filtering Extensibility Add phones, move phones easily Flexibility Speech Recognition Leverages IT Investments Small Business Server, Outlook, Business Contact Manager

14. What the Market is Saying Excuse the ebullient praise here but RP is awesome The best voice-recognition software we’ve ever developed… a major breakthrough–Bill Gates Microsoft has hit the sweet spot for small businesses I liked RP very much for small businesses… Hardware installation is amazingly simple, especially when compared with something like the Avaya/Netgear VoIP bundle. Microsoft's VOIP system for SMBs boasts a few glitzy next-generation features that make the system incredibly easy to use, and comes in an appliance form factor a snap to deploy

15. Response Point OEMs #1 in small business networking A complete system with 5 phones costs $1700-$2499. Each additional phone will cost $139 #1 in Notebook computing (manufactures 1/3 of all laptops worldwide) A complete system with 4 phones costs $2200-$2499. Each additional phone costs $159 Leading high-quality cordless phone and a key phone manufacturer in the US (Launching RP in Summer ‘08) #1 PBX/phone provider in Europe

16. Response Point Resources PC TechSup Voice & Data Solutions www.pctechsup.com/responsepoint Microsoft Response Point www.microsoft.com/responsepoint Microsoft Response Point Blog http://blogs.technet.com/rp/ Insert Partner Logo here…

17. For A Demonstration Call PC TechSup for a Live Interactive Demonstration @ 267-308-0515 Insert Partner Logo here…

18. Thank You

19. Back Up Slides

20. Response Point Architecture (1) Response Point Base Unit Phone line adapter (PSTN gateway) Windows XPe + SIP/RTP + VoIP Gateway SIP phones PCs running Personal Center software VoIP server Broadband modem Local Area Network PC running Management Center software PSTN (analog phone service) Internet Router PSTN/Broadband Service

21. Response Point Architecture (2) Response Point Base Unit Windows XPe + SIP/RTP + VoIP Gateway SIP phones PCs running Personal Center software SIP, e.g. BroadWorks Server Switch / Hub (managed by ITSP) Local Area Network PC running Management Center software PSTN (analog phone service) Internet Converged Voice/Data Service (PSTN Replacement)