1. Voice &
Telephony
VoIP, SS7 and Sigtran | Session border controllers | IP / PBX, IP / IVR
Contact center solutions | Call-processing and call-routing functions
Collaboration clients | Email application | SMS and email campaigning
Voice messaging | IM clients | Collaboration toolsPresence & IM
Wired and wireless IP phones | Soft phone | Video end-points
Mobility | Web dialer | Attendant consoles
UC Clients
Messaging
Audio and video conferencing | Rich media conferencing
Video telephony services | Media resource
Conferencing
Call center-based application | UC - mobility | Billing & CRM
Data control | WebRTC
Applications
Unified Communications intends to unite various communication forms and helps remove the barriers
between voice, email, conferencing, video and instant messaging. It allows people to seamlessly
connect, communicate and collaborate from multiple locations, via multiple devices. This technology
improves productivity, enhances performance, resulting in savings. Today, a number of rapidly growing
companies of all sizes are taking advantage of the many benefits that Unified Communications offers.
For over seven years, SPAN has been offering product engineering services to major product vendors
in this field and has built significant expertise in this area.
SPAN’s Converged Communication Group (CCG) has deep understanding of IP communication and
has worked on products ranging from core call center to multimedia conferencing and IP-PBX.
Experts from CCG have converted their deep knowledge and vast experience into efficient, profitable
business outcomes and project deliverables for thier customers.
SPAN has invested in the exciting area of WebRTC (Web-based Real-Time Communications) by
developing frameworks that enhance the capabilities provided by this technology. These frameworks
enable features such as conferencing, presence and messaging, session rehydration and media
mixing, thereby enhancing its potential usage in multiple business scenarios and providing for rapid
development of call center or any other communication applications.
Unified Communications

2. SCCP
SDP
MSRP
CAP
CCXML
RTSP
VXML RTP
RTCP
DIAMETER
SIP
XXMPTCAP
MSML
Voice & Telephony
SPAN has considerable expertise in fixed and mobile IP telephony. Having deep
understanding of SIP and H.323, SPAN has worked on commercial products in
the area of CTI, call processing, session border controller, SIP application layer
gateway, asterisk, IP/PBX and media server. In-depth knowledge of Intelligence
Network (IN) protocol, SS7, CAMEL, TCAP and SIGTRAN has resulted in successful
projects.
Conferencing
Experience in conferencing includes audio, video, web conferencing and
collaboration tools. The development of simple GUI, voice response-based UI,
complex routing algorithms, efficient allocation & management of resources,
robust implementation of call control and media processing can be capably
managed by SPAN through its simple and intricate solutions.
Messaging
Whether it is integration of the Outlook and Google calendar services with PBX
for conferencing, or development of web-based tool for SMS and email broad-
cast campaigns, SPAN can provide perfect solutions related to integration and
unification of messaging.
Presence & IM
SPAN has significant knowledge in presence and IM to develop applications
using XMPP & SIMPLE presence framework. Our experience includes integrating
different IM applications into a single standalone application. We also have
expertise in integrating IM and presence into collaboration tools.
Clients
The UC team is skilled in developing UIs and apps on a wide-range of platforms
ranging from handheld devices to desktops to the web. Our expertise includes
working on the open source stacks like PJSIP, oSIP, Vovida SIP Stack and
JAIN SIP Stack.
Applications
Expertise includes development of simple to complex applications, whether
related to billing or call control, call monitor or SBC, agent allocation or
outbound dialing. SPAN is fully capable and well-equipped to provide any
solutions related to communication applications.
Protocol Expertise
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About SPAN:
SPAN is an established software services company offering comprehensive IT services since 1994. Our clients include Fortune 1000 companies, software firms (ISVs) and tech start-ups.
SPAN’s offshore development centers in India are certified for ISO 9001:2008 & ISO 27001:2005 and appraised at CMMI Maturity Level 5 and PCMM Maturity Level 5. SPAN has a global
footprint with offices in the U.S., Singapore, India, and group offices in Europe. There are multiple offshore development centers in Bangalore and Chandigarh, India. SPAN is ranked as
#7 Best IT Employers in India by a leading IT publication. SPAN’s Relationship Management (RM) Model is a well-defined, yet flexible framework, which provides ongoing business value
to both, the client and SPAN. SPAN is wholly owned by the largest Nordic IT services major, EVRY (www.evry.com).
For more information on our entire range of solutions and related offerings, get in touch with: sales@spanservices.com
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