This document contains a summary of Natarajan Markandan's professional experience and qualifications. It outlines his 16 years of experience in contact center solutions, including roles in pre-sales, business analysis, solution architecture, delivery, and project/program management. It also lists his areas of expertise, key projects, career history, and education.
Suman Balu is a senior consultant with over 8 years of experience in incentive commission management systems. He has extensive experience implementing solutions using Oracle Fusion ICM and Callidus Truecomp, including a project implementing Oracle Fusion ICM for ENBD. Currently, he works as an onsite consultant for Amgen, providing support for their Callidus Monaco system used to calculate sales commissions.
Ravikiran Jagadale has over 13 years of experience in IT service management, project management, and infrastructure operations support. He currently works as an ITIL Expert and Network Infrastructure Services Manager at Cap Gemini, where he leads teams and manages service transitions for multiple clients. Prior to this, he held roles in project management, operations management, and technical support at companies including Lehman Brothers, Zenta, e-Serve International, and IT Source.
Akshay Rathi has over 10 years of experience as a TM1 Architect, Designer, and Developer. He has specialized expertise in Cognos TM1 and has worked on numerous projects for banking and financial institutions. Some of his key responsibilities include designing and developing TM1 solutions, defining technical requirements, ensuring infrastructure stability, and managing projects through the software development lifecycle. He has extensive experience delivering solutions for planning, budgeting, reporting, cost allocation, and regulatory compliance.
This document provides an overview of Dezyne Technologies, an IT services and consultancy company. It outlines their vision, goals, capabilities, engagement models and key clients. Dezyne was established in 2013 and led by CEO Dheeraj Kaushik. They specialize in mobile, web, and cloud application development, data analytics, and IoT solutions. Their engagement models include fixed price, time and materials, and dedicated team plans. Notable clients include Sahapedia, Cadence Design Systems, and NEC Technologies.
Gulam G J Siddiqui is a senior project manager with over 14 years of experience in IT infrastructure management and project/program management. He has extensive experience leading technology projects and managing teams. He is ITIL certified and has managed projects ranging from $3M to $50M. He has experience in transitioning and transforming data centers, network upgrades, application upgrades and managing vendors. Currently he works as a project manager at IBM India leading infrastructure transition and transformation projects.
Sandeep Jangam is a senior solution architect and manager with over 10 years of experience in telecom. He has expertise in presales, solution design, account management, strategy planning, project management, and team leadership. He is skilled in developing solutions to meet customer needs, formulating business plans, and ensuring on-time project delivery. Sandeep has a track record of successful sales performance and aims to increase revenue through new business development and upselling additional services. He is proficient in various networking, security, cloud, and collaboration technologies and solutions.
Nishant Arora has over 10 years of experience in project management and pre-sales management for IT and telecom projects. He currently works as a senior manager for Combine Infra Services, where he handles technical delivery and manages projects, vendors, resources, and stakeholders. Previously, he worked as head of IT and telecom infrastructure and pre-sales for AGBS Network. He has expertise in areas like network design, fiber installation, and wireless networking.
This document provides a profile summary for Shameena Mohamed Nayeem, including her experience, skills, education, and achievements. She has over 10 years of experience as a technical lead consultant working on projects involving requirement gathering, analysis, design, development, and more. She has extensive experience with Siebel implementations, configurations, and upgrades. She is proficient in agile methodologies, SQL, and various programming languages.
Suman Balu is a senior consultant with over 8 years of experience in incentive commission management systems. He has extensive experience implementing solutions using Oracle Fusion ICM and Callidus Truecomp, including a project implementing Oracle Fusion ICM for ENBD. Currently, he works as an onsite consultant for Amgen, providing support for their Callidus Monaco system used to calculate sales commissions.
Ravikiran Jagadale has over 13 years of experience in IT service management, project management, and infrastructure operations support. He currently works as an ITIL Expert and Network Infrastructure Services Manager at Cap Gemini, where he leads teams and manages service transitions for multiple clients. Prior to this, he held roles in project management, operations management, and technical support at companies including Lehman Brothers, Zenta, e-Serve International, and IT Source.
Akshay Rathi has over 10 years of experience as a TM1 Architect, Designer, and Developer. He has specialized expertise in Cognos TM1 and has worked on numerous projects for banking and financial institutions. Some of his key responsibilities include designing and developing TM1 solutions, defining technical requirements, ensuring infrastructure stability, and managing projects through the software development lifecycle. He has extensive experience delivering solutions for planning, budgeting, reporting, cost allocation, and regulatory compliance.
This document provides an overview of Dezyne Technologies, an IT services and consultancy company. It outlines their vision, goals, capabilities, engagement models and key clients. Dezyne was established in 2013 and led by CEO Dheeraj Kaushik. They specialize in mobile, web, and cloud application development, data analytics, and IoT solutions. Their engagement models include fixed price, time and materials, and dedicated team plans. Notable clients include Sahapedia, Cadence Design Systems, and NEC Technologies.
Gulam G J Siddiqui is a senior project manager with over 14 years of experience in IT infrastructure management and project/program management. He has extensive experience leading technology projects and managing teams. He is ITIL certified and has managed projects ranging from $3M to $50M. He has experience in transitioning and transforming data centers, network upgrades, application upgrades and managing vendors. Currently he works as a project manager at IBM India leading infrastructure transition and transformation projects.
Sandeep Jangam is a senior solution architect and manager with over 10 years of experience in telecom. He has expertise in presales, solution design, account management, strategy planning, project management, and team leadership. He is skilled in developing solutions to meet customer needs, formulating business plans, and ensuring on-time project delivery. Sandeep has a track record of successful sales performance and aims to increase revenue through new business development and upselling additional services. He is proficient in various networking, security, cloud, and collaboration technologies and solutions.
Nishant Arora has over 10 years of experience in project management and pre-sales management for IT and telecom projects. He currently works as a senior manager for Combine Infra Services, where he handles technical delivery and manages projects, vendors, resources, and stakeholders. Previously, he worked as head of IT and telecom infrastructure and pre-sales for AGBS Network. He has expertise in areas like network design, fiber installation, and wireless networking.
This document provides a profile summary for Shameena Mohamed Nayeem, including her experience, skills, education, and achievements. She has over 10 years of experience as a technical lead consultant working on projects involving requirement gathering, analysis, design, development, and more. She has extensive experience with Siebel implementations, configurations, and upgrades. She is proficient in agile methodologies, SQL, and various programming languages.
This document summarizes the qualifications and experience of Rebecca Overcash for a Project/Program Manager or Enterprise Support role. It includes an introduction, resume, and discussions of her experience with application management, enterprise management, infrastructure management, project management, and people management. Rebecca has over 10 years of experience leading large and diverse projects and building teams across organizations.
This document provides a summary of Disha Roy's experience in product management and agile delivery across startups and large organizations. Over 15 years, she has led product strategies, roadmaps, and rollouts. She is currently the Product Head at Faircent.com, an online peer-to-peer lending marketplace in India. Previously, she held product and delivery leadership roles at Sapient and Infosys managing teams of up to 65 people.
Verticurl helped CHEP, a global leader in reusable packaging solutions, implement the Eloqua marketing automation platform. With Verticurl's guidance and SmartStart planning process, CHEP was able to accomplish the implementation in half the usual time. Using marketing automation, CHEP has generated more leads, conversions, and deals than ever before in its 50-year history. Verticurl's expertise in marketing automation and knowledge of Eloqua were key to CHEP's successful and rapid implementation.
mPower Global Inc. is a leading software services company specialized in enterprise portal solutions. They have over 60 employees with extensive experience and offer services such as portal development, consulting, training and support across multiple industries and geographic regions. mPower is an expert in the open source Liferay portal platform and has successfully delivered solutions for many large clients.
Satyajeet Sharma has over 11 years of experience managing projects and customer service delivery for companies providing ATM and financial infrastructure services. He currently works as an Area Manager for AGS Transact Technologies, where he oversees 5,500 products in Delhi NCR and maintains high customer satisfaction ratings. Previously, he held managerial roles at Securitrans India and Diebold Systems, where he was responsible for meeting SLAs, developing business, managing resources, and negotiating contracts. Sharma has received several awards for his work and cites strengths in facility management, project management, quality initiatives, and strategic operations.
Avijit Chakraborty has over 12 years of experience in the information technology industry, with expertise in SAP Sales and Distribution consulting. He has worked on multiple SAP implementation projects across various industries for clients globally. Some of the clients he has worked with include Align Technology, Tonnen General Group, ExxonMobil, and Rockwell Automation. His roles have included requirements gathering, blueprint design, development, testing and support of SAP SD modules. He is trained in SAP SD and has completed three end-to-end SAP implementations.
Lois Barglind is a senior business transformation consultant with over 20 years of experience in business process improvement, organizational change management, and project management across various industries including manufacturing, banking, healthcare, and transportation. She has an M.A. in Education and is ITIL and BPM certified. Her experience includes process design, organizational change consulting, and transformation projects for clients such as HP, automotive manufacturers, and financial institutions.
Team Consulting provides business and technical consultants globally to assist major organizations with projects. They work with clients in various industries on strategies, transformations, and operations. Team Consulting has experience delivering flexible resourcing solutions to save clients time, reduce costs, and improve resource placement. Their expertise covers areas like strategy, change management, IT, and program/project management.
Agile software development is a group of software development methods in which requirements and solutions evolve through collaboration between self-organizing, cross-functional teams. It promotes adaptive planning, evolutionary development, early delivery, continuous improvement, and encourages rapid and flexible response to change.
The Agile development model is also a type of Incremental model. Software is developed in incremental, rapid cycles. This results in small incremental releases with each release building on previous functionality. Each release is thoroughly tested to ensure software quality is maintained. It is used for time critical applications.
Result-oriented professional with a proven record of achievement in conceiving & implementing effective ideas; targeting senior level assignments in Program Management / ERP Implementation, Support, Enhancement & Up-gradation / BI Analytics / Oracle E-Business Suite with a leading organization of repute
This document contains the resume of Ajay Kumar. It summarizes his objective of seeking a senior management position in IT. It then highlights his 25+ years of experience managing ERP implementations across various industries. It details his expertise in areas like SAP, Oracle applications, CRM and other technologies. It also includes descriptions of his previous roles and responsibilities managing IT operations and projects for various companies.
Quadrature is pleased to offer presentation and communication services to 'Client Name' and looks forward to a partnership in managing business communications. Quadrature will manage all aspects of presentations, including structure, graphics, animation, and production to effectively realize client's intended messages. Quadrature's services are designed to save clients' time and energy while producing high quality, on-brand presentations and communications.
This document provides a four-step process for creating a business plan and roadmap for transforming a contact center to an IP/SIP environment. The four steps are: 1) Assess the current state of people, processes and technology; 2) Determine the ideal future state based on business strategies; 3) Analyze gaps between the current and ideal states; 4) Build a transformation roadmap that provides a phased plan and measurable goals to move from the current to ideal state. Developing an ROI-based business case is also important to obtain approval and funding for the transformation project.
- Jacob Thomas has over 20 years of experience in IT service delivery, customer support, and business development in Dubai. He is currently the Service Delivery Manager at Mideast Data System (MDS-PACC) in Dubai.
- He has a proven track record of managing teams, maintaining ISO certifications, ensuring service level agreements are met, and generating new business through client relationships and sales.
- Thomas has diverse skills in areas like delivery management, strategic partnerships, technology identification, process improvement, and customer support. He is proficient in technologies from Microsoft, HP, Cisco, Symantec and holds certifications.
Anoop Shyamsundar has over 12 years of experience in IT operations management, process management, project management, and service delivery. He currently works as a Business Process Consultant Lead at HCL Technologies, where he leads operational management, manages service delivery, and executes project activities. Previously he has held roles such as Service Lead, Process Associate, and Incident/Change Manager at various companies. He has certifications in ITIL, Lean Six Sigma, Prince 2, and ISO 27001.
Balaji Raghavulu has over 15 years of experience in HRIS consulting and implementation. He has extensive experience with Workday and PeopleSoft, having implemented modules such as Core HR, Benefits, Absence, and Onboarding for clients in various countries. Currently, he works as a Business Solutions Analyst at Verifone, where he supports their global Workday implementation and handles production monitoring, issue resolution, and project work including an absence management implementation for three countries.
Vaibhav C. Pathare is a senior HR operations specialist with over 6 years of experience in human resources and system analysis. He currently works for Travelex India Pvt. Ltd. as a Workday system analyst, where he is responsible for query management, People Fluent administration, reporting, compensation and performance review testing and support, mass uploads, and configuration. Previously he has worked for Huntsman International and Wärtsilä India in HR and SAP roles. He holds a PGDM from the University of Wales and various HR and SAP certifications.
This professional profile summarizes the experience and qualifications of Vaibhav Bhatia. He has over 4 years of experience in business analysis, project management, technology consulting, and product development, specializing in CRM implementations. His experience includes requirements gathering, solution design, implementation, testing, training, and support. He is proficient in various technologies, tools, and methodologies. His career highlights include roles as a business analyst for insurance and banking clients of Acidaes Solutions and as an individual performer responsible for developing mobile apps at Ezxeo Software.
Christopher Reed is an award-winning business and technology leader with over 20 years of experience helping organizations through technology. He currently works as a Mobility and End User Computing Practice Manager, where he has helped grow a practice from $0 to over $1M in revenue. Reed has a track record of transforming end user operations through identity-based computing solutions and helping customers understand technology's financial impact through detailed modeling. He is recognized as a thought leader and has received several awards for his work with organizations.
Firdose S is seeking a role as a business analyst where they can provide customer advocacy and business analysis activities. They have 5.8 years of experience in this role, working with Fortune 1000 companies to understand requirements, document specifications, manage projects, and ensure customer satisfaction. Their skills include business analysis, requirement elicitation, solution architecture, project management, and product strategy. Currently they work as an Associate Engineer-Customer Advocacy at Silk Media Technologies, where they serve as a liaison between customers and internal teams.
Gulam Siddiqui is a senior project and program manager with over 5 years of experience managing large teams and projects valued between $3-50 million. He has extensive experience in IT infrastructure management including data centers, networks and applications. Currently working as a program manager at BTMU in New Delhi, he has previously worked for companies like IBM, CSC, Citibank and Fujitsu. He is ITIL and PRINCE2 certified with a focus on project management methodologies like PMI.
This document summarizes the qualifications and experience of Rebecca Overcash for a Project/Program Manager or Enterprise Support role. It includes an introduction, resume, and discussions of her experience with application management, enterprise management, infrastructure management, project management, and people management. Rebecca has over 10 years of experience leading large and diverse projects and building teams across organizations.
This document provides a summary of Disha Roy's experience in product management and agile delivery across startups and large organizations. Over 15 years, she has led product strategies, roadmaps, and rollouts. She is currently the Product Head at Faircent.com, an online peer-to-peer lending marketplace in India. Previously, she held product and delivery leadership roles at Sapient and Infosys managing teams of up to 65 people.
Verticurl helped CHEP, a global leader in reusable packaging solutions, implement the Eloqua marketing automation platform. With Verticurl's guidance and SmartStart planning process, CHEP was able to accomplish the implementation in half the usual time. Using marketing automation, CHEP has generated more leads, conversions, and deals than ever before in its 50-year history. Verticurl's expertise in marketing automation and knowledge of Eloqua were key to CHEP's successful and rapid implementation.
mPower Global Inc. is a leading software services company specialized in enterprise portal solutions. They have over 60 employees with extensive experience and offer services such as portal development, consulting, training and support across multiple industries and geographic regions. mPower is an expert in the open source Liferay portal platform and has successfully delivered solutions for many large clients.
Satyajeet Sharma has over 11 years of experience managing projects and customer service delivery for companies providing ATM and financial infrastructure services. He currently works as an Area Manager for AGS Transact Technologies, where he oversees 5,500 products in Delhi NCR and maintains high customer satisfaction ratings. Previously, he held managerial roles at Securitrans India and Diebold Systems, where he was responsible for meeting SLAs, developing business, managing resources, and negotiating contracts. Sharma has received several awards for his work and cites strengths in facility management, project management, quality initiatives, and strategic operations.
Avijit Chakraborty has over 12 years of experience in the information technology industry, with expertise in SAP Sales and Distribution consulting. He has worked on multiple SAP implementation projects across various industries for clients globally. Some of the clients he has worked with include Align Technology, Tonnen General Group, ExxonMobil, and Rockwell Automation. His roles have included requirements gathering, blueprint design, development, testing and support of SAP SD modules. He is trained in SAP SD and has completed three end-to-end SAP implementations.
Lois Barglind is a senior business transformation consultant with over 20 years of experience in business process improvement, organizational change management, and project management across various industries including manufacturing, banking, healthcare, and transportation. She has an M.A. in Education and is ITIL and BPM certified. Her experience includes process design, organizational change consulting, and transformation projects for clients such as HP, automotive manufacturers, and financial institutions.
Team Consulting provides business and technical consultants globally to assist major organizations with projects. They work with clients in various industries on strategies, transformations, and operations. Team Consulting has experience delivering flexible resourcing solutions to save clients time, reduce costs, and improve resource placement. Their expertise covers areas like strategy, change management, IT, and program/project management.
Agile software development is a group of software development methods in which requirements and solutions evolve through collaboration between self-organizing, cross-functional teams. It promotes adaptive planning, evolutionary development, early delivery, continuous improvement, and encourages rapid and flexible response to change.
The Agile development model is also a type of Incremental model. Software is developed in incremental, rapid cycles. This results in small incremental releases with each release building on previous functionality. Each release is thoroughly tested to ensure software quality is maintained. It is used for time critical applications.
Result-oriented professional with a proven record of achievement in conceiving & implementing effective ideas; targeting senior level assignments in Program Management / ERP Implementation, Support, Enhancement & Up-gradation / BI Analytics / Oracle E-Business Suite with a leading organization of repute
This document contains the resume of Ajay Kumar. It summarizes his objective of seeking a senior management position in IT. It then highlights his 25+ years of experience managing ERP implementations across various industries. It details his expertise in areas like SAP, Oracle applications, CRM and other technologies. It also includes descriptions of his previous roles and responsibilities managing IT operations and projects for various companies.
Quadrature is pleased to offer presentation and communication services to 'Client Name' and looks forward to a partnership in managing business communications. Quadrature will manage all aspects of presentations, including structure, graphics, animation, and production to effectively realize client's intended messages. Quadrature's services are designed to save clients' time and energy while producing high quality, on-brand presentations and communications.
This document provides a four-step process for creating a business plan and roadmap for transforming a contact center to an IP/SIP environment. The four steps are: 1) Assess the current state of people, processes and technology; 2) Determine the ideal future state based on business strategies; 3) Analyze gaps between the current and ideal states; 4) Build a transformation roadmap that provides a phased plan and measurable goals to move from the current to ideal state. Developing an ROI-based business case is also important to obtain approval and funding for the transformation project.
- Jacob Thomas has over 20 years of experience in IT service delivery, customer support, and business development in Dubai. He is currently the Service Delivery Manager at Mideast Data System (MDS-PACC) in Dubai.
- He has a proven track record of managing teams, maintaining ISO certifications, ensuring service level agreements are met, and generating new business through client relationships and sales.
- Thomas has diverse skills in areas like delivery management, strategic partnerships, technology identification, process improvement, and customer support. He is proficient in technologies from Microsoft, HP, Cisco, Symantec and holds certifications.
Anoop Shyamsundar has over 12 years of experience in IT operations management, process management, project management, and service delivery. He currently works as a Business Process Consultant Lead at HCL Technologies, where he leads operational management, manages service delivery, and executes project activities. Previously he has held roles such as Service Lead, Process Associate, and Incident/Change Manager at various companies. He has certifications in ITIL, Lean Six Sigma, Prince 2, and ISO 27001.
Balaji Raghavulu has over 15 years of experience in HRIS consulting and implementation. He has extensive experience with Workday and PeopleSoft, having implemented modules such as Core HR, Benefits, Absence, and Onboarding for clients in various countries. Currently, he works as a Business Solutions Analyst at Verifone, where he supports their global Workday implementation and handles production monitoring, issue resolution, and project work including an absence management implementation for three countries.
Vaibhav C. Pathare is a senior HR operations specialist with over 6 years of experience in human resources and system analysis. He currently works for Travelex India Pvt. Ltd. as a Workday system analyst, where he is responsible for query management, People Fluent administration, reporting, compensation and performance review testing and support, mass uploads, and configuration. Previously he has worked for Huntsman International and Wärtsilä India in HR and SAP roles. He holds a PGDM from the University of Wales and various HR and SAP certifications.
This professional profile summarizes the experience and qualifications of Vaibhav Bhatia. He has over 4 years of experience in business analysis, project management, technology consulting, and product development, specializing in CRM implementations. His experience includes requirements gathering, solution design, implementation, testing, training, and support. He is proficient in various technologies, tools, and methodologies. His career highlights include roles as a business analyst for insurance and banking clients of Acidaes Solutions and as an individual performer responsible for developing mobile apps at Ezxeo Software.
Christopher Reed is an award-winning business and technology leader with over 20 years of experience helping organizations through technology. He currently works as a Mobility and End User Computing Practice Manager, where he has helped grow a practice from $0 to over $1M in revenue. Reed has a track record of transforming end user operations through identity-based computing solutions and helping customers understand technology's financial impact through detailed modeling. He is recognized as a thought leader and has received several awards for his work with organizations.
Firdose S is seeking a role as a business analyst where they can provide customer advocacy and business analysis activities. They have 5.8 years of experience in this role, working with Fortune 1000 companies to understand requirements, document specifications, manage projects, and ensure customer satisfaction. Their skills include business analysis, requirement elicitation, solution architecture, project management, and product strategy. Currently they work as an Associate Engineer-Customer Advocacy at Silk Media Technologies, where they serve as a liaison between customers and internal teams.
Gulam Siddiqui is a senior project and program manager with over 5 years of experience managing large teams and projects valued between $3-50 million. He has extensive experience in IT infrastructure management including data centers, networks and applications. Currently working as a program manager at BTMU in New Delhi, he has previously worked for companies like IBM, CSC, Citibank and Fujitsu. He is ITIL and PRINCE2 certified with a focus on project management methodologies like PMI.
- Anubhav Kochhar is seeking a challenging position as an analyst/consultant where he can explore opportunities to outshine.
- He has over 6 years of experience as an IT professional, currently working as a Lead Business Analyst at Tata Consultancy Services.
- His experience includes business analysis, project management, pre-sales support, and leading projects for clients in public sectors in the US and UK.
Shanmugavadivelu Saravanan has over 17 years of experience in the IT industry, currently working as a Portfolio Delivery Manager for IBM in Germany. He has extensive experience managing large-scale IT infrastructure projects over $10 million for clients. As a Portfolio Delivery Manager, he leads a team responsible for client relationship management, project delivery, and ensuring on-time and on-budget project delivery for a major European client. Previously he has held roles as a Senior Transition and Transformation Manager and Project Manager at IBM India, where he successfully led transitions of clients to IBM delivery centers.
Joseph Tafoya has extensive experience managing software projects and IT organizations. He is seeking a part-time position and has a history of delivering projects on time and within budget for both startups and large corporations. Tafoya brings leadership skills to help build and improve organizations. He has experience across the software development lifecycle, including agile and waterfall methodologies.
This document is a resume for Joy Roychowdhury, an infrastructure architect with over 16 years of experience. The resume lists his contact information and provides a summary of his skills and experience designing and implementing infrastructure solutions including data centers, virtualization, cloud computing, and more. It then details his work history with various companies in roles such as senior professional solutions, technical solution architect, and technical support engineer. The resume closes with his education qualifications and certifications.
Sushma Singh is a senior consultant with over 10 years of experience in information technology, specializing in mainframe development. She currently works for HSBC GLTi India in Pune. She has extensive experience in batch processing, coding, and code analysis on IBM mainframes, particularly in the credit card domain. She has strong skills in COBOL, SQL, JCL, and other mainframe-related tools.
The document provides a summary and details of Soumyabrata Moulick's professional experience as a Business Analyst with over 7 years of experience in IT and business analysis. It outlines his technical skills in areas like data modeling, documentation, programming languages, and CRM tools. It also summarizes his work experience with various companies in roles like Business Analyst, Team Leader, and Program Analyst.
The document provides a summary of Robin Bennet Singh's career experience and qualifications. It summarizes that he has over 20 years of experience in application development and maintenance projects, with expertise in project management, resource management, and client relationship management. Recently he worked as a Program Manager at Cynaptix managing projects in healthcare, supply chain management, and other domains with a team of 100 resources and $5M annual revenue.
This resume summarizes an experienced telecommunications professional with over 10 years of experience in solution architecture, project management, network planning, and technical support. The candidate has worked with various telecom companies in roles such as solution consultant, project manager, and manager of product development and business solutions. Areas of expertise include data networking, voice, mobility, media, and security solutions for enterprise and carrier clients. Recent achievements include multi-million dollar deals for video conferencing and managed network services.
This document provides a summary of Uday Pratap Singh's professional experience and qualifications. It describes his 15 years of experience in IT project management, including roles as a delivery manager, project manager, and account manager for various clients. It also lists his educational background, including a Master's Degree in Computer Science and certifications in PMP, Scrum Master, and ITIL.
Sajith Salim Padiyath has over 18 years of experience in IT consulting with a focus on solution architecture, SOA, cloud computing, and enterprise architecture. He is currently an Application Solution Leader at Hewlett-Packard Enterprise based in Bangalore, where he is responsible for deal shaping and creating technical solutions for customers. Prior to his current role, he held several consulting roles at IBM, Hewlett-Packard, and Wipro Technologies working on projects across Asia.
Souvik Mukherjee is seeking a position as a Project Manager, Operations Manager, or Techno Sales Manager. He has over 4 years of experience in project management, operations, logistics, customer relationship management, and technical support. He is skilled in all aspects of project management including planning, execution, and delivery. He also has experience in customer relationship building, vendor management, and technical troubleshooting.
Cornelius Anand Amirtharaj S is a senior technical manager with over 14 years of experience in information technology. He has extensive experience managing large programs and projects in various sectors including banking, retail, and networking. Currently, he works as a technical manager at EdgeVerve Systems providing maintenance and development for the Finacle CRM solution used by over 100 banks globally.
Mrs. Terry-Lee Hollister is an IT professional with over 25 years of experience implementing productivity tools and applications for large companies. She currently works as a senior business analyst for Cummins, Inc. where she has led the implementation of their Oracle Fusion HCM system globally. Prior to this role, she has worked as a consultant providing business analysis and project management services to organizations across various industries. She has extensive experience with ERP systems like Oracle and PeopleSoft as well as tools like SQL, Visual Basic, and Microsoft Office.
Andrew Chard has over 25 years of experience leading large technology projects for companies in various industries. He has a track record of directing teams to deliver business initiatives on time while aligning technology and business goals. Chard's areas of expertise include application development, program management, operations management, and client relationship building. He currently serves as an IT Project Director for Gwinnett County, Georgia overseeing public safety technology projects.
Sreeshan Kapalli works as an End to End Solution Architect for Accenture in the communication, media, and technology industries. As a sales support lead, his roles include developing sales strategies, providing pre- and post-sales support to sales teams, initiating pre-sales activities such as developing project scopes and proposals, performing competitive analyses, and responding to requests for information and proposals from clients. He is responsible for preparing estimates, identifying risks and mitigations, developing staffing and release plans, determining pricing strategies, and conducting solution and delivery reviews to capture feedback.
Vijay Bhandari has over 20 years of experience in technology consulting, IT strategy, program management, presales, and technical roles. He has worked with many large multinational companies across multiple industries. Currently he works as an Enterprise Portfolio Architect, providing services such as enterprise architecture consulting, solution design, transformation roadmaps, and service delivery optimization. He has expertise in areas such as IT strategy, governance, portfolio management, and business/IT alignment.
1. NATARAJAN MARKANDAN
Phone: +91 9743998929 | E-mail: natarajan1979@hotmail.com
Roles & Strengths
Senior Level | Contact Center Domain| Pre-Sales Consultant | Solution Architect
Implementation & Delivery | Programme Management | Techno-Managerial Role | Software/IT Industry
Team Leadership/Building Programme Management Pre-Sales
Risk Management Scope Management Stakeholder Management
Client relations Integration Management CRM Management
Quality Management Agile Methodologies Solution Architect
Project Management Product Management Business Analyst
Professional Summary
IT professional, 16 years of experience in Contact Center domain & enterprise application
Associated with Contact Center as Pre-Sales Consultant, Business Analyst, Solution Architect, Delivery, Project /
Program Management for over 10 years; Primarily on Genesys
Ownership and accountability; Pre-Sales, Solutions, Delivery
Highly motivated, self-driven
Effective in Evangelizing solutions, aligning with organizations strategic goal to achieve competitive advantage.
Successfully managed multiple priority customers across various verticals
Effective leadership to guide projects to completion, working with cross-functional and multi- site teams
Developed and initiated effective process initiatives that have been accepted as standards across the BU.
Consistently ensured project management within established time period, complying with defined standards.
Adept in planning, scheduling, tracking processes, project delivery, maintenance and support.
Successfully planned and executed Agile Development with cross site team
Strengths include customer engagement, new Product development and account management.
Competent in handling projects involving complex / challenging / demanding customers
Skilled to manage team handling mobile application development
Explored and Implemented mobile platform solutions (Kony, IBM Mobile First)
Awards & Recognition
Received appreciation from Project Sponsors, Program Director, Genesys PS for my key contribution for
Singapore Airlines project success - 2015
Received recognition from CIO, Tata sky for successful delivery of Tata Sky project - 2014
Received appreciation from Head - Solutions & Delivery for implementing Bharti HCC solution & on-boarding
new customers - 2012
Nominated for Youth Professional award in Aditya Birla Group (representing Aditya Birla Minacs) for exemplary
performance – 2009
Won Star Achiever award for three consecutive years at Aditya Birla Minacs
Key Contributions
Was instrumental to help organization grow strength to strength from 10 employees to 150+ employees in a 5-
year period, took various initiatives to build team
Lead from the front to create value for our customers at every stage, Tata Sky, Singapore Airlines, Bharti HCC,
State Bank of Mauritius success are a few to name
Key contributor for organizational strategic plans and execution
Setup mobility practise & delivered mobility practice as an extension for customer experience solution
Innovated at every stage to win deals, cross-sell, upsell by bringing out unstated requirements / pain points
Played a key role in partner relationship (Genesys, TCS, HP, Bharti, NCR) by engaging during pre-sales, RFI/RFP
cycle to create a WIN-WIN-WIN relationship
Analysed & orchestrated adjunct suite of solutions to meet market demands & fill product gaps to differentiate
us from competition
Save clients from bad customer experience
2. Areas of Expertise
Sixteen years of experience in administration, implementation and project management of contact center
solutions
Articulating the architecture vision, conceptualizing and experimenting with alternative architectural
approaches
Conducting product educations to demonstrate the power of platform, brainstorming sessions to bring out
customer needs
Sound knowledge in planning & implementation of Hosted Contact Center solution
Dealt with various CRM integrations using Genesys adapters and helped the team build adapters for various
home-grown CRMs
Worked in various contact center solutions such as Genesys, Aspect, Avaya, Cisco & Nortel
Deep knowledge on Genesys Framework, Genesys 8.x Inbound, Outbound and Multimedia, Genesys SIP Server,
Genesys Voice Portal (GVP), Genesys Reporting, Web/Mobile Engagement, Social Engagement
Thorough knowledge on CTI based application development
Thorough knowledge of Genesys products, relevant technologies and development processes
Complete knowledge on Contact Center Technologies
Wide range of experience in banking / airlines / telco / hosted contact center projects dealing with various
enterprise systems
Creating models and component and interface specification documents
Validating the architecture against requirements and assumptions
Preparing documents and explaining the architecture to sponsors and stakeholders
Define solution which helps the organization achieve its goals
Managing contact center post-implementation consulting and support for initial and ongoing projects
Core Competency - Customer Experience Solution
Functional
Pre-Sales Consulting - Product Education, Solutions & Proof-Of-Concept
Business Analyst - Understand customer pains (including unstated needs), brainstorm, validate and bring out
business requirements
Solution Architect - Orchestrate the solution understanding the power of platform & adjunct solutions (build
& replicate)
Project Management - Scope, Time, Finance, Resource, Account, Stakeholder, Expectation, Risk
management
Delivery - Functional Design, Technical design, Micro-management of deliverables
Strategic - GTM planning, Product evaluation, skill development, partner/OEM engagement
Technical
Voice
Inbound IVR
Outbound
Routing
Proactive Engagement
Reporting
Digital
Email
Chat
Co-Browse
Social Engagement (Facebook, Twitter, Open-Media)
Web Engagement (Call-back, Chat)
Mobile Engagement (Click-2-Call, Chat, Call Me)
Proactive Engagement
General
SDK Capabilities
Genesys Rules System
DB Design and Development
Reporting & needful customization
Mobile Solutions
Platforms (MFP, Kony) Approach
FOS Automation
Contact Center Dashboards
3. Key Projects
Singapore Airlines (9 Months): Insourced Technology - Outsourced Business Partners - 800+ seats - 2 Data
Centers - Inbound, Outbound, IVR, Chat, Email, Web Engagement, Mobile Engagement, Proactive Outbound
(Email, SMS, Voice), all powered by Genesys Rules system.
Worked as lead architect to bring out the business needs by doing production education, brainstorming and
validation workshops, orchestrated the solution to empower business users to perform changes, hand holded
the team to ensure delivery and customer experience
Tata Sky (2 Years): Insourced Technology - Outsourced Business Partners - 3000+ seats - 2 Data Centers -
Inbound, Outbound, IVR, Chat, Email, Gplus
Worked as a Project manager & implementation consultant understanding various business needs to propose a
solution which helped increase automation and operational efficiency. Played a key role in winning the deal
(POC) and performed business analyst, architect, planning, execution, project management and
implementation. Handled a team of over 30+ implementation consultants, including client engagement team
to deliver project collaboratively.
Mobility (9 Months): Setup a mobile development practise. Evaluating on platform capabilities and
executing projects for contact center dashboards and various feet on street automation with needful
integration to contact center solution
HP (1 Year) – State Bank of Mauritius: Played a vital role in orchestrating CCT solution with core banking,
Biz Talk, Card systems, MS CRM (2011), Internet Banking for Voice, Email and Chat interactions
HCC Bharti Airtel (1 Year): Played a leading role in planning, design, implementation of Hosted Contact
Center solution for Airtel in a multi-vendor environment (migrating from Cisco). Was Responsible for the overall
project covering responsibilities such as Pre-sales, architecting solution, Client on-boarding & support. Was
instrumental in delivering features beyond the Genesys offerings in order to ensure client satisfaction at all
times.
Warba Bank (6 months): Played Consulting role for IVR self service module for bank in Kuwait. Helped the
team design, develop & implement the solution integrating with Core banking systems, Card Systems. Did end-
2-end project management and Designed a MW which can facilitate easy integration with CBS & card systems
allowing faster deployment & reducing change costs.
Bharti Airtel (1 Year): Lead on site, consultant for solution design & deployment of GVP solution for Auto
dialler (11k ports) & agent assisted outbound (2000+ seats). Implemented the system which involved 80+ IVRs
dialling 15m calls a day with various automations & framework for IVR & reporting to accommodate easy and
faster deployments
Aditya Birla Minacs (6 Years): Responsible for software delivery for India, North America, Manila operations.
Developed various adjunct suite of solution integrating with Aspect, Cisco, Avaya, Genesys & enterprise
application for contact center needs. Played a key role in on-boarding various OEM solutions (Aspect, Cisco,
Genesys)
Career Growth Path
General Manager, Consulting & Delivery, SmartConnect Technologies - Feb2011 - Jun2016
Senior Manager, Information Systems, Aditya Birla Minacs – Bangalore - Sep2004 - Jan2011
Senior Software Engineer, Adventity BPO – Mumbai, India - Jan2004 - Sep2004
Software Engineer, i2i – Mumbai, India - Jun2002 - Dec2003
Software Engineer, Seclabs – Chennai, India - May2000 - May2002
EDUCATION/QUALIFICATIONS
Bachelor of Engineering (Electronics and Instrumentation),
Scored third in University (By Rank)