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Teckinfo presentation


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With an expertise of 23 years in the industry, Teckinfo is a leading provider of Unified Contact Center, Customer Interaction Management, Helpdesk and other work force management solutions. Our solutions are reliable, robust and scalable which help organizations in providing an exhilarating experience to their customers.
#Teckinfo #CallCenterSoftware #UnifiedContactCenterSuite #HelpDesk

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Teckinfo presentation

  2. 2. • Paging Solution • Inbound Solution • Predictive Dialer • SMS Integration • Email Integration • Form/Screen Designer • IVR Flow Designer • Linux/Windows Web Based Agent UI • TPA Software Integration/Web API • Scalability Our Journey 1995 - Today • System Alerts • CRM Manager • Voice / Screen Recorder • WebRTC • Mobile Client • Chat Integration • Facebook / Twitter / LinkedIn Integration • Database / Application Redundancy • National Customer Preference Register (NCPR) Integration
  3. 3. Software Development Apps CRM CTI IVR Predictive Dialer AOD ACD Help Desk Solutions Social Media Recording Solutions Announcement System CORE COMPETENCIES • Unified Contact Center Solutions • Voice • Social Media ( Facebook, LinkedIn, Twitter ) • E-Mail Handling / SMS notifications • Website Chat • Help Desk Solutions (Ticketing /Escalation/Notifications) • Customized CRM / CIM Solutions • Integration with 3rd Party CRM/Application/Database • Interactive Voice Response Solutions (IVR/Self Service) • Screen & Voice Recording Solutions • Galaxy Mobile Apps • Wallboard • Announcement Systems & Other Communication Software
  4. 4. Product Portfolio Flight Information Display System Automatic Flight Announcement System Inbound/Outbound Call Center Software Lead/Ticket Management Software Multi/Self Service IVRS Email Management Software SMS Alert System
  5. 5. Development Centers Mumbai New Delhi Helpdesk Mumbai New Delhi Sales & Support Bengaluru Chennai Hyderabad Mumbai New Delhi Global Offices Middle East Africa South East Asia Offices & Branches R&D Center Gurgaon New Delhi
  6. 6. Rated among India's best Solution Provider-Software for the year 2013 at CRN Leadership Summit 2013. Technoviti Award for Interdialog UCCS for innovative & disruptive technology in the BFSI sector. 20 Most Promising Unified Communication Solutions Companies by CIO Review August 2014 Listed in Product of Excellence for Customer Management Software Product by NASSCOM Rewards & Recognitions
  7. 7. Partners
  8. 8. Industry Wise Solutions
  9. 9. +91-11-49605588 Contact Us