Leading provider of Unified Contact Center, Customer Interaction Management, Help Desk and other WorkForce Management Solutions.

1. www.teckinfo.com
+91-11-49605588
1/1 BA, 3rd Floor, Mohammadpur,
Bhikaji Cama Place,
New Delhi – 110066, INDIA.
Building Profitable Relationships
With
Innovative Solutions and Services
To
Accelerate Customer Business
“
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2. Product Portfolio

3. Interdialog UCCS
Contact Center Solutions
Interdialog UCCS, Unified Contact Center Suite from Teckinfo is a highly reliable and
robust solution for both inbound, outbound and blended contact centers. Our highly
efficient CTI and ACD make our product extremely scalable, easily reaching upward to
1500 seats per setup while keeping the vital parameters well within limits. Options for
high availability and redundancy(DRBD) make the product truly enterprise class. Multi -
level self-service IVR with option for TTS, speech recognition, integration with database /
3rd party applications, & Screen Pop up are some of the salient inbound features. For
outbound we provide a very powerful lead management tool, predictive / progressive
/power / preview dialing. Option for best of breed Advance Dialing logic and Automatic
Outbound Dialing are the added advantage.
Interdialog UCCS is compatible with any TAPI compliant PBX, IP-PBX and Asterisk,
thereby providing investment protection to enterprises that have already invested in
expensive telephony equipment. This enables us to provide solutions on any telephony
brands be it Matrix, Panasonic, NEC, Siemens, Avaya or Alcatel.

4. Interdialog Dialer
Outbound Dialer
InterDialog Dialer is an auto dialer software or you can say
outbound dialing software that automatically dials the telephone
numbers. This dialer works as automated predictive or power
dialer, preview dialer, progressive dialer software.
Auto dialer software allows you to upload your contact list, after
that our software will automatically dial the phone numbers from
the contact list.

5. Galaxy CRM Software
Helpdesk Software
Galaxy is an exceptionally user friendly and highly efficient Help Desk
software brought to you by Teckinfo Solutions, a company specializing in the
CRM and Contact Center space. Galaxy is built on years of service
management experience, and is used and trusted by many companies across
India, Africa & the Middle East. Galaxy is designed to deliver quality and
efficient service experience for your customers and can be customized for
Large, Medium and Small Enterprises.
It is equipped with incident tracking, case management, email, chat, SMS,
voice and a host of other unmatched features. With Advance CTI
functionality and other products Teckinfo Solutions can help you attain new
levels of success in your business and services.

6. IVR Edge - IVR Software
IVR Edge is an IVR Software or you can say IVR System that allows
a computer to interact with humans through voice commands or
input via dial pad. IVR Software helps to handle large call
volumes effectively. Designed to create Hosted IVR and virtual
patching solutions with scalabilities that can range from 4 to 128
E1’s per setup with voice recording and CDR functionality.
The purpose of an IVR Software is to take input, process it and
return a result. Today digitally savvy customers want to do it
themselves, help them with a robust self service or multilevel IVR
solution-IVR Edge to elevate the efficiency of your business
operations.

7. Attivvo
Email Management Software
Among all the communication technologies available today, email is the simplest
and most cost effective way to communicate with customers. Apart from being
non-intrusive and easily accessible, it serves as a great business tool for gathering
customer data, record keeping and referencing. As more and more customers use
the internet, the volume of incoming mails is also increasing. Therefore, customer
facing organizations need an email management solution to effectively manage
their email interactions.
Attivvo - Email management Software enables you to handle your customer emails
in a faster and intelligent manner for a quicker and better resolution of customer
queries/complaints.

8. Via SMS - SMS Alert System
Via SMS is sms based solution that includes sms alert system & sms query system
which is developed by Teckinfo Solutions to pass on information and
communicate with customers in a time efficient and target specific manner. It is
used to pass on useful information such as booking and payment details, payment
reminders, updates on special deals or offers, etc. in the form of text messages on
the customers’ mobile phones. It targets customers based on the contacts and
groups in an address book that is maintained and updated in an organization’s
database.
Via SMS can also use to get business sms, promotional sms, text message alert,
sms reminder, bulk sms, sms alert service etc. Via SMS is flexible enough to be
integrated with the systems of organizations belonging to various fields such as
the hospitality industry, the education industry, the health industry, automobile
industry etc. This tool will put your business where it matters the most – right in
your customers’ hands!

9. Blazon Pro
Flight Information Display System
With the ever increasing passenger traffic at the airports, a flight
information display system is an essential part of any airport system.
FIDS helps in timely & accurate dissemination of information to
passengers, airport operational staff & all airlines staff.
Blazon Pro FIDS is an easy to use flexible, expansible & robust flight
information display system that helps airport to display passenger
information, flight information, baggage belt information, check-in
counter ,boarding gate information etc.

10. Blazon Pro
Automatic Flight Announcement System
Automatic announcements systems are a necessity for today’s high intensity
airport environments. It is an expeditious method to communicate with people
present on the airport. Using automatic announcement, audible messages can be
relayed to people all around the airport at the right time & right place.
BlazonPro AFAS is a comprehensive, amenable & robust automatic flight
announcement system to deliver audible communication. Passengers & other
airport & airline staff get the relevant information on time wherever they are-
whether at the baggage claims, escalators or any other public area. It can be used
for automatic announcement of information about scheduled/non –scheduled
arrival & departure of flights., security check in or any other announcements.

11. Ninox Logger
Ninox – recording with a difference, a state of art recorder / logger for voice (IP,
Analog, ISDN PRI ) and agent screen to allow businesses to keep records,
improve customer service, increase security, and decrease errors, policy
compliance, government regulations, connection resolution, process evaluation,
data mining and training.
Teckinfo’s Ninox can record multiple media— Session Initiation Protocol (SIP),
ISDN PRI, Analog and multi brands of proprietary Handsets from different
vendors like, Avaya, Siemens, NEC, Panasonic etc.
Ninox additionally allows you to capture the agents screen and provides the
supervisor real-time monitoring of the agents activities. Once the call recording
for the agent starts, the application can be triggered simultaneously.

12. Contact us
www.teckinfo.com
info@Teckinfo.com
info@teckinfo.com
+91-11-49605588