InterDialog Unified Contact Center Software with it Unified Agent empowers the agent to handle multichannel interactions on a unified platform to give consistent customer experience across each touchpoint throughout the customer journey.

1. Unified Agent

2. Teckinfo Solutions Pvt. Ltd. 2016-17
UNIFIED AGENT
What is Unified Agent ?
Unified Agent enables interactions with customers across multiple
communication channels.
For example:
 Voice/ Mobile Apps
 SMS/ Email/ Chat
 Facebook/ Twitter
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3. Teckinfo Solutions Pvt. Ltd. 2016-17
InterDialog Unified Agent empowers the CSR to address the multi channel
interactions coming through Voice, Chat, Email or Social Media (Facebook,
Twitter etc.) channels.
It is designed to provide a delightful customer experience by giving a unified
view of the multi channel interactions to the agents and all these interactions
will be stored as history.
So if the customer interacts again through any medium, he does not have to
repeat what he had interacted earlier, its all there for the agent to refer to.
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4. Teckinfo Solutions Pvt. Ltd. 2016-174

5. Teckinfo Solutions Pvt. Ltd. 2016-17
UNIFIED AGENT DASHBOARD
 Advance Dashboard
 Unified View
 Live Interactions
 Better Graphical View
 Login Details for the day
 My Profile
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6. Teckinfo Solutions Pvt. Ltd. 2016-176
UNIFIED AGENT DASHBOARD
SCREENSHOT

7. Teckinfo Solutions Pvt. Ltd. 2016-17
THANK YOU
Website: www.teckinfo.com
Email: info@teckinfo.com
Skype ID: info@teckinfo.com
Telephone: +91 11 49605577 / 88
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