The document discusses communication and team dynamics. It notes that people will not perform effectively if they feel angry, upset or unheard. It also discusses different types of tasks and the best approaches for each. The key aspects of communication are achieving mutual understanding and seeking to understand others before trying to be understood.

1. A workshop by
Gary Trowles PGCE

2. Team
Different
people
(Diversity)
Creative innovation
Personal conflict

4. TRUE or FALSE?
“If a person feels angry,
upset or hurt, if they feel
like they have not been
listened to, they will not
perform to their most
effective level”

6. Fear or Anger
Poor performance
DisruptStress
RevengeImmobilise

7. SELFSELF
DRIVENDRIVEN
FOOD & WATERFOOD & WATER
SHELTER & SAFETYSHELTER & SAFETY
BELONGINGBELONGING
VALUEDVALUED
ACHIEVINGACHIEVING
CREATIVECREATIVE

8. IMPORTANT
&
URGENT
(Re-active)
URGENT
&
Not important
Not urgent
&
not important
IMPORTANT
&
not urgent
(Pro-active)
20% of
effort
80% of
results

9. Range of tasks
BestBest
approachapproach
WorstWorst
approachapproach

10. The definition of communication:
“To achieve mutual
understanding”
The art of communication:
“Seek first to understand
before seeking to be
understood”
Dr. S. Covey

11. dependent
independent
interdependent
M
aturity
Response - ability