1. S. NIKKI PURTZ
2528 Congo Street  Akron, Ohio 44305  (330) 620-1696 (cell)
PROFESSIONAL SUMMARY
Self-starting IT professional with comprehensive systems support experience including supervision of a technical
support department. Experience in the administration of Microsoft 2003/2008 servers, security system and Avaya
phone system. Broad expertise in desktop support, network administration, new remote office startups, end-user
training, system maintenance, diagnostics and component repair. Possess a strong blend of interpersonal,
communication and organizational skills. Recognized as a hands-on leader who adapts easily to new situations and
environments.
PROFESSIONAL EXPERIENCE
Cleveland Clinic/Akron General Health System (& Visiting Nurse Service & Affiliates)
Akron, Ohio
1998-present
Network Administrator
• Administer internal Server 2003/2008 systems including LAN services, Active Directory Domain,
Microsoft Exchange, File and Fax Sharing services and various application servers.
• Responsible for Windows 2003 server monitoring, disaster recovery, desktop services and internal user
support.
• Manage File and Application servers, including share creations, security permissions and data allocation
and management for more than 1000+ users. Continually reviewing and restructuring for tighter
security, integrity and control.
• Manage the ordering and installation of telecommunications and data systems equipment and cabling.
Research, analyze, troubleshoot and resolves telecommunications related problems.
• Develop and implement call center routing and operations and procedures via Avaya Site Administration.
• Manage security system for all entities, including card access, access levels, time zones and tracking.
• Responsible for all contract negotiations for hardware maintenance agreements for infrastructure,
server, telecommunications and pc related hardware.
• Work with IT Staff on the development, implementation and refinement of operations policies and
procedures, ensuring quality support and clarifications policies to all customers.
• Configure, maintain and apply security and operating system patches, protocols and enhancements on
servers and pc’s via CA IT Client Manager
• Create, implement and periodically review disaster recovery/business resumption plan.
• Work with a team of IT professionals analyze and test Citrix/VMWare environment for Health System.
• Consistently deliver IT deployment projects on-time, on-budget and with minimal disruption to critical
business processes.
• Manage and maintain Imprivata Single Sign-On Applications and user accounts.
Recent Accomplishments
• Currently in process: Migrate all accounts/servers from one domain to parent company;
• Reduced costs and improved system communications by negotiating mobility contract for 150+
employees. As a result Point of Care and Administrative staff are able to communicate and document
information directly thus improving efficiency and continuity of care.
• Managed NT to 2003 Domain upgrade and Exchange 2000 to 2003 Upgrade. At present, migrating
Active Directory Domain from 2003 to 2008 and Exchange from 2003 to 2010.
• Project leader for Avaya VoIP upgrade, including 4 remote sites, attendant vectoring and call center
programming, upgrade was accomplished with minimal downtime, and resulted in a net savings of
approximately $24,000/year.
• Planned and implemented Blackberry Enterprise server environment integrated with Exchange 2003 to
improve remote messaging accessibility.
• At inpatient care facility, supervised conversion to a new security system provider, ensuring additional
security at patient room doors, clinical and administrative locations, as well as security camera
recording. Responsible for all card access levels, time zone restrictions and tracking and mustering
areas.

2. Purtz Résumé - page 2
• Coordinated and implemented entire server room move. This involved the moving of 32 servers,
managing network cabling requirements, ensuring appropriate power requirements and instituting a fire
suppression system.
• Executed the following pursuant to Home Care Resource Management’s 5-year purchase and sale of a
nursing facility:
o Upgraded domain controller (including adding a DC for redundancy) and built necessary trusts to
integrate networks with parent company.
o Designed DNS, WINS and AD.
o Installed new servers and upgraded applications.
o Supervised all upgrades of the entire acquired entity, including pc, laptops, Multifunction devices
for performance and compatibility.
o Initiated and implemented wireless network access (public and private) to enhance patient
bedside care.
• Coordinated and organized process to eliminate 70+ personal printers to reduce company costs.
Configured 22 multi-function devices (Copier, Printer, and Scanner) for network printing and scanning at
a cost reduction.
• Implemented fax server solution (Captaris/Open Text), integrated with Exchange 2003, thus eliminating
the need for fax boards and dedicated POTS lines.
• Project manager for private and public wireless networks for two inpatient facilities.
Job titles as follows:
 5/98 - Systems Support Specialist  8/00 - Network Technician
 5/02 - I.S. Team Leader  12/03 - Supervisor IS Systems
 6/06 - Network Administrator
CAREER DEVELOPMENT
The University of Akron, Ohio
A.A.S. Office Administration, 1992
B.S. – Technical Education, 1995-1997, 2011-present
CNS-205: NetScaler 10.5 Essentials and Networking
Imprivata (Single Signon) v. 5.0 upgrade
Microsoft Server 2008
Windows Server 2008 Maintenance– August, 2010
Configuring and Troubleshooting Server 2008 Network Infrastructure – August 2008
Designing Network Infrastructure in Windows Server 2008
Microsoft Exchange 2010 – August, 2010
Installing and Configuring Microsoft Exchange Server 2010
Managing Microsoft Exchange Server 2010
Microsoft Server 2003 – January 2006
Managing and Maintaining a Microsoft Windows Server 2003 Environment
Microsoft Server Windows 2003 Network Infrastructure
Designing a Microsoft Windows Server 2003 Active Directory and Network Infrastructure
Microsoft Exchange Server 2003 - January, 2006
Upgrading Your Skills from Microsoft Exchange Server 5.5 to Microsoft Exchange Server 2003
Implementing and Managing Microsoft Exchange Server 2003
Implementing and Managing Microsoft Exchange Server 2003
Designing and Planning a Microsoft® Exchange Server 2003 Organization
Designing and Pldanning a Microsoft® Exchange Server 2003 Organization
Upgrading Your Skills from Microsoft Exchange Server 5.5 to Microsoft Exchange Server 2003